4/10 – Matig
Lotje
29 jan 2018
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hotel is not ready for guests, bad stay
negative: construction noise, room not cleaned unless asked, no clean towels or sheets unless asked, no breakfast, no facilities, no atmosphere
positive: new room, good wifi
We stayed in the Aqua Star hotel for four nights. Upon arrival there was no water and no electricity in the room, which they said was town-wide, but when we ventured down the strip everywhere else did seem to have water and electricity. Maybe it was fixed right after we left the hotel, because when we came back the power was back on. We had to ask for the water to be turned on. And we had to go back to reception again to ask for HOT water.
The room we booked said it had room service (it did not, there is a restaurant a few doors down that is run by the same management that you can go to), a hair dryer (it did not), a safe (it did not but they brought one after we asked), a desk (it did not). The room was only cleaned if we asked for it, and the bed was then re-made with the same sheets. The towels were not refreshed unless you asked for it.
The hallways are tiled and empty so there was constant noise from doors banging shut, children running in flipflops and people yelling (it seemed like there was a whole family occupying several rooms on our floor). The hotel is still being finished because there was a lot of construction noise, drilling just outside our room and banging hammers. There is no vibe in the hotel, cold ugly blue lights and no decorations. Compliments for Chino, great staff member.
Lotje
4 nachten verbleven in januari 2018
