"This place is the worst I have ever seen in term of professionalism. First of all, they did not find our booking. Then, they pretended we did not pay, even when we did show them the proof ou payment and the fact that money was taken from our bank account. They were absolutely rude and spoke very badly to my staff (I booked 3 rooms for people of my firm). It seems like a scam, when they presented fake payment failure. Please hotel.com, dont work with hôtels like that. "