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Beoordelingen van Sheraton Cairo Hotel & Casino

5 out of 5
Sheraton Cairo Hotel & Casino
Galaa Square, Giza

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 154 van 265 beoordelingen" "
Gastenscore: 8 - Goed. 66 van 265 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 265 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 265 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 265 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Tariq

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in mei 2024
Reactie van . op 6 mei 2024
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 – Uitstekend

RYOICHI

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
部屋も広くて綺麗でした
3 nachten verbleven in februari 2024
Reactie van Dina op 4 apr 2024
Dear RYOICHI,Thank you for staying at Sheraton Cairo hotel & Casino.We really appreciate sharing your positive feedback and hope to welcome you again soon.Sincerely

10/10 – Uitstekend

Ahmed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent new renovated hotel very professional staff Amazing food variety in the morning breakfast many options for dining don’t forget the delicious Honey Cake from bridge cafe - overall wonderful experience
1 nacht verbleven in maart 2024
Reactie van . op 10 mrt 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 – Uitstekend

Barbara

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wondetful experience with front desk staff especially Ahmedehab - fantastic help with extra night stay which i thought was included with package - as well as Ismail & all staff I encountered.
1 nacht verbleven in maart 2024
Reactie van Hotel Managment op 8 mrt 2024
Dear Valued guest, we want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van . op 10 mrt 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

8/10 – Goed

Dirk

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Experience
Great stay and had access to the Club Floor and facilities. Quite enjoyable. The Club Staff were very helpful and professional. The only negative would be in the morning at the Club Lounge for breakfast, the staff meeting in the kitchen/ prep area in the back, were conversing and it was loud, almost every morning. I was there for 8 days. Other than that, it was great. I’d return with no hesitation.
8 nachten verbleven in februari 2024
Reactie van . op 10 mrt 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 – Uitstekend

YUKIE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
また、泊まりたい。
スタッフの皆さんとても親切で、寛ぐことができまいした。
3 nachten verbleven in februari 2024
Reactie van . op 10 mrt 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

8/10 – Goed

Emad

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
The furniture is quite old. However the service is excellent.
2 nachten verbleven in februari 2024
Reactie van . op 10 mrt 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 – Uitstekend

Mohammad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van . op 30 jan 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 – Uitstekend

Khalid, jeddah

4 nachten verbleven in januari 2024
Reactie van Hotel Managment op 8 mrt 2024
Dear Valued guest, we want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 – Uitstekend

Larry Eugene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff could not have been nicer. It was very clean and upscale. Food was great. Room cleaned everyday. Over all easy to navigate around. I would come back.
9 nachten verbleven in januari 2024
Reactie van . op 22 jan 2024
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 – Uitstekend

TALAL

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van . op 22 jan 2024
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 – Uitstekend

Sang Cheol, Closter

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best assistance from staffs
3 nachten verbleven in december 2023
Reactie van Hotel Management op 2 feb 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

6/10 – Redelijk

RITSUO, akigunhutyuutyou

Reisde met een groep, Zakenreiziger
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
建物そのものが外壁剥落しており、傷みが目立つ状態だった。
2 nachten verbleven in december 2023
Reactie van . op 18 dec 2023
Dear Valued Guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon. Amir

10/10 – Uitstekend

Yagoub mohamed

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would like to thank the staff over the reception especially Suha is a very helpful and nice Indeed I m very grateful overall
7 nachten verbleven in november 2023
Reactie van Hotel Managment op 1 dec 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 – Uitstekend

Hamdi

Positief: Netheid, voorzieningen
Outstanding Performance at front desk very polite professional service Rooms are very clean and new
1 nacht verbleven in november 2023
Reactie van . op 20 nov 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 – Uitstekend

Mehrshad

3 nachten verbleven in september 2023
Reactie van Hotel Management op 31 okt 2023
Dear Mehrshad, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

8/10 – Goed

Ali

3 nachten verbleven in september 2023
Reactie van Hotel Management op 31 okt 2023
Dear Ali, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

8/10 – Goed

Samuel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Center located
8 nachten verbleven in september 2023
Reactie van Hotel Management op 31 okt 2023
Dear Samuel, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

8/10 – Goed

surekha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is an excellent hotel with beautiful view of the Nile. Main drawback is indoor smoking. We did not get a king bed in a non-smoking room per our reservation and even on the non-smoking floor there was smell of cigarette smoke in the corridor. We did not appreciate that.
4 nachten verbleven in september 2023
Reactie van Hotel Management op 31 okt 2023
Dear Surekha, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 – Uitstekend

Olga

3 nachten verbleven in september 2023
Reactie van Hotel Management op 31 okt 2023
Dear Olga, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 – Uitstekend

Amira

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in augustus 2023
Reactie van Hotel Management op 31 okt 2023
Dear Amira, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 – Uitstekend

ABDULLAH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely place to stay
5 nachten verbleven in augustus 2023
Reactie van Hotel Management op 30 aug 2023
Dear Mr. ABDULLAH,Thank you for the great rating. We hope to welcome you back soon.Sincerely

2/10 – Ontzettend slecht

Mekdad

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
be carful when you go there they always will come up with something only to keep your deposit ! I got charged for a bill like 4 times
Reactie van Hotel Management op 18 aug 2023
Dear Mekdad, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 – Uitstekend

Essa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In the center of the city very close to nile river The sing is too small the shower is small
7 nachten verbleven in juli 2023
Reactie van Hotel Management op 5 aug 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests life the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 – Uitstekend

Barton

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
My wife and I stayed at the Sheraton while traveling with another couple and we had a great experience. Aside from being a nice, modern hotel, some highlights were: - A great pool and well-equipped fitness center - A fantastic sushi restaurant - An Italian restaurant that was tasty and a great value Overall, we were quite pleased with our stay.
6 nachten verbleven in juli 2023
Reactie van Hotel management op 5 aug 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests life the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bel hôtel situé près du Nil. Quelques difficultés d'accès si vous arrivez par le nord. Un peu bruyant car si tu es près d'un rond-point. Piscine non chauffée. Wifi correct
3 nachten verbleven in april 2023
Reactie van Hotel Management op 23 apr 2023
Dear Valued Guest,Thank you very much for you constructive feedback. We hope to welcome you back real soon.Sincerely

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
View of the Nile.
It was great overall. Great location, not too far from the sights. Definitely a haven in hectic Cairo.
2 nachten verbleven in april 2023
Reactie van Hotel Management op 23 apr 2023
Dear Valued Guest,Thank you very for your positive feedback. We hope to welcome you back soon.Sincerely

10/10 – Uitstekend

Cesar

3 nachten verbleven in april 2023
Reactie van Hotel Managment op 9 jun 2023
Dear Valued Guest, Thank you very for your feedback. We hope to welcome you back soon. Sincerely

10/10 – Uitstekend

Sandrene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff and clean property
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 25 mrt 2023
Dear Sandrene, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 – Uitstekend

A

4 nachten verbleven in maart 2023
Reactie van Hotel Managment op 8 apr 2023
Dear A, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

8/10 – Goed

Lorraine, Houston

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Staff was exceedingly friendly and helpful. Breakfast was super nice. Beds super comfortable and the room had a nice view. The surroundings of the hotel and Cairo in general need a major cleanup and control of the stray dog population.
1 nacht verbleven in februari 2023
Reactie van Hotel Management op 14 mrt 2023
Dear Lorraine, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 – Uitstekend

Yagoub mohamed

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thanks so much indeed
Reactie van Hotel managment op 13 jan 2023
Dear Yagoub Mohamed, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

8/10 – Goed

Deborah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Hotel Managment op 9 jun 2023
Dear Valued Guest, Thank you very for your feedback. We hope to welcome you back soon. Sincerely

10/10 – Uitstekend

Adnan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2022
Reactie van . op 20 nov 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 – Uitstekend

Ji, Woodbury

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and good location.
1 nacht verbleven in november 2022

10/10 – Uitstekend

Ji, Woodbury

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location with good service.
1 nacht verbleven in november 2022

10/10 – Uitstekend

Ji, Woodbury

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and staffs aren nice.
2 nachten verbleven in november 2022
Reactie van Dina op 17 nov 2022
Dear ji,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 – Goed

Ahmed

1 nacht verbleven in november 2022

10/10 – Uitstekend

Rodiana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We wish to had stayed at the Sheraton through the 4 nights in Cairo. We only ended up going to the Sheraton on our last evening because we extended our trip. The hotel is beautiful, clean, rooms are nice, and service was excellent.
Reactie van Dina op 17 nov 2022
Dear Rodaiana,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 – Goed

Shunya

Positief: Personeel en service, voorzieningen
設備など基本的に綺麗でしっかりしています。 朝食ブュッフェも種類が豊富で美味しかったです。 3階でしたが、バルコニーの扉の鍵が閉まらなかったのが少し気になりましたが、概ね満足でした。
1 nacht verbleven in september 2022
Reactie van Hotel Managment op 22 sep 2022
Dear M. Shunya, Thank your for taking the time to share your feedback. We hope to welcome you back. Sincerely

10/10 – Uitstekend

Ian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2022
Reactie van Dina op 18 aug 2022
Dear Ian, Thank you

8/10 – Goed

Damien

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice. Many options for food. Can't beat the location.
1 nacht verbleven in augustus 2022
Reactie van Dina op 10 aug 2022
Dear Mr. Damien, Thank your for taking the time to share your positive feedback. We hope to welcome you back. Sincerely

2/10 – Ontzettend slecht

Sit Hian

1 nacht verbleven in augustus 2022
Reactie van Dina op 18 aug 2022
Dear Sit Hiam, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 – Uitstekend

Ahmed

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good experience
3 nachten verbleven in augustus 2022
Reactie van Dina op 10 aug 2022
Dear Mr. Ahmed, Thank your for taking the time to share your positive feedback. We hope to welcome you back. Sincerely

10/10 – Uitstekend

Mustafa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff clean and well maintained close to all sites
6 nachten verbleven in juli 2022
Reactie van Hotel Managment op 22 jul 2022
Dear Mr. Mustafa, Thank you for taking the time to share your feedback. Best regards

10/10 – Uitstekend

talal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in juni 2022
Reactie van Dina op 3 jul 2022
Dear Mr. Talal, Thank you for taking the time to share your feedback. Best regards

2/10 – Ontzettend slecht

Salem

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2022
Reactie van Dina op 14 jun 2022
Dear Mr. Salem, We are sorry to hear that your stay was not up to your expectations. We also would like to hear more details in order to share them with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. Sincerely

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2022
Reactie van Dina op 13 jun 2022
thank you

8/10 – Goed

AGEE A

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
تمام
1 nacht verbleven in juni 2022
Reactie van Dina op 13 jun 2022
Thank you