This is completely untrue. We informed you that we would extend a late checkout to noon at no charge as a courtesy, or ask the housekeeper to make your room the last one she cleaned for the day, and that typically that would be around 1pm or so. So you did have until 12pm at the very least and more likely until 1pm or later depending on when the housekeeper finished cleaning her other rooms.However, for reasons known only to yourself, you checked out at 11:46am.And yes, there is a charge for a late checkout after noon. We will typically extend a checkout to noon as a courtesy, but after that, we will charge by the hour or for another night, as there is a cost to having a housekeeper wait around to clean the room, or to have to leave the room uncleaned and thus unavailable to be rented until the housekeepers clean it on the following day. We would suggest for future stays, if you need to have a late checkout, simply pa for two nights, and then you have the luxury of a late checkout at the time of your choosing, and the hotel won’t have to pay a housekeeper to wait for you to to leave, and won’t miss out on revenue due to your late check out. Win-win for everyone.

Thank you for your kind review. We appreciate it very much and hope to have the opportunity to be of service to you again!

Thank you for staying with us and for your kind words! We appreciate it very much and look forward to being of service to you again!

Thank you for your review! We appreciate your input. We are under new management and are working hard to improve our facility. We just wish you had informed us of your difficulty with the ice machine and we would have been happy to help you with it, as the ice machine is working normally. As to drink and snack machines, we are waiting for our new vending machines to be delivered any day now. We apologize for the inconvenience though and hopefully you will give us another opportunity to earn your continued patronage.

Thank you so much for staying with us and for your kind review!

Hello "Scott". Thank you for staying with us. It appears that you checked in for a three night stay with us. You also stayed the full three nights. While we regret very much that your experience as our guest was not stellar, we do wonder, if things were so amiss, why you never once mentioned it to our staff at any point during your stay.We would have welcomed the opportunity to rectify any shortcoming to your satisfaction, or doing the needful to make it right. Yet we never heard from you. In any case, thank you for your review. We will use it as an impetus to do better.

Dear Heather, It looks like we failed to deliver a satisfactory stay experience. Please accept our deepest apology for this. We would’ve appreciated it greatly if you’d brought all this to our attention immediately so that we could’ve either rectified it or made things right. Nevertheless we will use this as a learning opportunity to ensure that we improve across the board. Thank you again for your feedback. We greatly appreciate it and hope you can give us another chance to show you our improvements.

Thank you for the feedback. We appreciate your business and look forward to being of service to you again.

Thank you for your comment. We will use your input as a learning opportunity and take steps to improve our services.

Thank you for your review. We appreciate it very much and look forward to being of service to you again!

Thank you so much. We are happy to let you know that we have begun a complete renovation of the hotel. We hope you'll come back to see that changes for yourself!