Communication via the Vrbo app was initially challenging for the host so I had to switch to WhatsApp. That was fine. My flight was severely delayed, taxiing on runway without wifi, and was unable to meet host at the original time. Nevertheless the key was in a lockbox so still able to gain entry to the premise in absence of the host. That’s fine from my side. The major thing that I will not tolerate nor excuse is a rodent problem. Rats eating through sealed food on the kitchen countertops. Ended up having to put everything in the fridge, including food items that don’t require refrigeration. Hearing rats running through the house walls and ceiling was beyond skeevy and disgusting. Seeing rats in the yard is further alarming! Literally living ‘on guard’ for almost 2 weeks. Yes, this was escalated to the property owners and they went into defense mode as if I were leaving trash in house and keeping the kitchen space dirty. That was definitely not the case, especially since I was wiping up rat droppings from the countertops daily. Cleanliness was never the problem. The property owners attempted to rectify the issue by bringing in an exterminator but alas the expert didn’t see signs of rats, albeit I had all the evidence presented- food wrappers ripped open and video of rats running alongside the house. Rats enter homes for many reasons and if they already feel comfortable there and accustomed to people, they are not leaving! It is unconscionable!