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Avis sur The Row Hotel at Assembly Row, Autograph Collection

4 out of 5
The Row Hotel at Assembly Row, Autograph Collection
360 Foley Street, Somerville, MA

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 768 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 144 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 48 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1000." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Maryse

Séjour de 3 nuits en octobre 2023
Réponse de Deepa le 5 nov. 2023
Good morning Maryse,Thank you very much for staying with us. We appreciate your ratings. Looking forward to welcome you again.

8/10 Bien

Francois

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Deepa Thapa le 18 août 2023
Hi Francois,Thank you for staying with us. We appreciate your ratings towards us. Looking forward to welcome you again.

6/10 Satisfaisant

simon

Séjour de 3 nuits en mars 2023
Réponse de Enid le 4 avr. 2023
Thank you for the 3-star rating! We hope you had an enjoyable stay at The Row in Somerville. We would love to welcome you back again soon!

6/10 Satisfaisant

Francois

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On était supposé avoir le stationnement inclus mais il nous a été chargé sur place : (
Séjour de 3 nuits en novembre 2022
Réponse de The Row Hotel Team le 23 nov. 2022
Good morning, I am sorry about the inconvenience in regards to being charged for parking. Usually, parking is not included with expedia reservation. If complimentary parking was promised by anyone in the hotel, please call us and we can follow up.

10/10 Excellent

Surendra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
C’est juste tout réussi
L’établissement est fantastique. On peut facilement accéder au centre de ville .Il y a les commerces nécessaires: y compris beaucoup de possibilités de shopping. L’endroit est calme et offre beaucoup de possibilités de restauration. nous avons adoré.
Séjour de 6 nuits en juillet 2022
Réponse de The Row Hotel le 3 août 2022
Thank you wonderful review! we look forward to see you again.

10/10 Excellent

Robert Mabry Dacus,, Lenoir

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the property and quiet, comfortable room. Staff was accommodating and professional.
Séjour de 2 nuits en mai 2024
Réponse de Deepa le 17 mai 2024
Good evening,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Lorraine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel!
Séjour de 1 nuit en mai 2024
Réponse de Deepa le 11 mai 2024
Hi Lorraine,Thank you very much for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Selena, Owensboro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, convenient, a lot of shopping and dining options. The hotel was very unique, trendy, clean and staff were friendly and accommodating.
Séjour de 2 nuits en février 2024
Réponse de Deepa le 11 mai 2024
Hi Selena,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Haithm

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en avril 2024
Réponse de Andrii le 2 mai 2024
We thank you for your kind feedback :)

10/10 Excellent

Abra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My 2nd time staying here and it has been a great experience.
Séjour de 3 nuits en avril 2024
Réponse de Deepa le 29 avr. 2024
Hi Abra,Thank you for staying with us again. We appreciate your ratings and review. We look forward to welcome you again.

10/10 Excellent

Gina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a clean safe area with great shopping and dining choices. Walkable to Lego Discover Center. Even after we checked out, they allowed us to keep our car while we continued our day. The staff were all friendly and helpful. The pool area was clean and my grandson had so much fun. The breakfast had wonderful choices and we were impressed with the quality. I highly recommend making this a choice when staying in the Assembly Row area.
Séjour de 1 nuit en avril 2024
Réponse de Deepa le 28 avr. 2024
Hi Gina,Thank you for staying with us. We appreciate your ratings and wonderful review. Looking forward to welcome you back.

8/10 Bien

Jehu

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de Andrii le 23 avr. 2024
Thank you for your kind feedback!

10/10 Excellent

Jennifer

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was perfect for our trip into Boston, easy to find, lots of walkable restaurants and shops, and very accommodating staff.
Séjour de 1 nuit en avril 2024
Réponse de Deepa le 21 avr. 2024
Hi Jennifer,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Kerrin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Deepa le 21 avr. 2024
Hi Kerrin,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, easy to get into the city
Séjour de 2 nuits en avril 2024
Réponse de Deepa le 18 avr. 2024
Hi James,Thank you for staying with us and appreciate your ratings. Looking forward to welcome you back.

10/10 Excellent

Sâmia

Séjour de 2 nuits en avril 2024
Réponse de Andrii le 8 mai 2024
Dear Samia,thank you for your kind review! We are glad to know that you had a great stay with us.,

10/10 Excellent

Yang

Séjour de 1 nuit en avril 2024
Réponse de Andrii le 2 mai 2024
Dear Yang,thank you for your top review!

10/10 Excellent

Kathyana

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the row hotel, 6 time staying there and I enjoy being there. Perfect location for a staycation. Wish they have breakfast included.
Séjour de 2 nuits en avril 2024
Réponse de Deepa le 9 avr. 2024
Hi Kathyana,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Byounggon

Séjour de 1 nuit en mars 2024
Réponse de Andrii le 26 avr. 2024
Thank you for your TOP review! we look forward to welcoming you back soon.

10/10 Excellent

Faiq

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
-
Séjour de 1 nuit en mars 2024
Réponse de Deepa le 30 mars 2024
Hi Faiq,Thank you for staying with us. We appreciate your ratings. Looking forward to welcome you back.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Andrii le 29 mars 2024
Good morning, David, we thank you for your TOP Score!

10/10 Excellent

charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just a great atmosphere.
Séjour de 1 nuit en mars 2024
Réponse de Deepa le 25 mars 2024
Hi Charles,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Shayna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was in a great location. Lots of shops and restaurants, even a drugstore and grocery within walking distance. Hotel facilities were very nice. They were very accomodating and got me checked in early. I don't have any complaints.
Séjour de 2 nuits en mars 2024
Réponse de Deepa le 25 mars 2024
Hi Shayna,Thank you for staying with us. We appreciate your ratings and we are happy that the location was convenient for you. We can't wait to welcome you back.

10/10 Excellent

brendan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Deepa le 20 mars 2024
Hi Brendan,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Antoine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Despite being Expedia sort of messing up the start of the trip, the staff and night manager went above and beyond and really made for a great stay. Really a stunning property and around everything. Parking and valet can be pricy per night, but if splurging, worth it.
Séjour de 1 nuit en mars 2024
Réponse de Deepa le 20 mars 2024
Hi Antoine,Thank you for choosing us and thank you for rating us. We are happy that the staff was able to help you. We look forward to welcome you back.

10/10 Excellent

Jacqueline

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lulu was super nice and helpful
Séjour de 1 nuit en mars 2024
Réponse de Deepa le 20 mars 2024
Hi JacquelineThank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Nicole, Norwich

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, modern, conveniently located hotel with friendly staff. We truly enjoyed our stay!
Séjour de 1 nuit en mars 2024
Réponse de Andrii le 16 mars 2024
Dear Nicole, we appreciate your TOP score!

10/10 Excellent

Dustin

Séjour de 1 nuit en mars 2024
Réponse de Deepa le 2 avr. 2024
Hi Dustin,First of all thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Laura

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was perfect. Beautiful hotel in a great location.
Séjour de 1 nuit en mars 2024
Réponse de Andrii le 16 mars 2024
Dear Laura, thank you so much for your kind feedback. We are glad to hear that you have enjoyed your stay with us.

4/10 Médiocre

Walter

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
My room was on the 4th floor. When we arrived and walking to our room on the 4th floor 1/2 way there we smelled pot in the hallway. We went to diner and came back by 8:30. While we were in our room getting ready for bed ,pot smell was pretty strong coming in. My wife stuck her head into the hallway and again pretty strong. Shouldn’t have to breath pot while in your room that you are paying good money.
Séjour de 1 nuit en mars 2024
Réponse de Christopher le 11 mars 2024
Dear WalterThank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a pleasant and comfortable environment for all our guests is of utmost importance to us.Please rest assured that we take reports of smoking very seriously, and we have strict policies in place to prevent such occurrences. We conduct regular patrols and employ various measures to deter smoking in the hotel premises. Your comments have been shared with our team, and we will reinforce our efforts to maintain a smoke-free environment.We understand your frustration and regret that your experience fell short of your expectations. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If there's anything else we can assist you with, please don't hesitate to reach out to us directly.Warm regards,Christopher

10/10 Excellent

Michael J

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best place to stay in the area!!
Séjour de 2 nuits en mars 2024
Réponse de Christopher le 4 mars 2024
Dear Michael, Thank you so much for your glowing review! We're delighted to hear that you consider us the best place to stay in the area. It's truly rewarding to know that we've met your expectations.We hope to have the pleasure of hosting you again soon!Warm regards,Christopher

10/10 Excellent

Milena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a great experience. Will stay here again as well as recommend it to friends and family.
Séjour de 2 nuits en mars 2024
Réponse de Christopher le 4 mars 2024
Dear Milena, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great stay and that you plan to return in the future. Your recommendation to friends and family means a lot to us.We look forward to welcoming you back soon!Warm regards, Christopher

4/10 Médiocre

Jenna

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
There was a loose elevator panel that almost fell on my son, my husband and another gentleman in the elevator stopped it from falling on him. As soon as we were telling the front desk it needed some attention it slammed down and fell on someone else. It was quickly fixed and the staff offered $10 off breakfast which was very kind. Another thing I didn’t love were the hidden fees, the $55 parking, the $150 deposit at check in.. we grabbed a few gatorades. Overall, beautiful area and very safe and clean but not sure I’d go back.
Séjour de 1 nuit en mars 2024
Réponse de Andrii le 5 mars 2024
Dear Jenna,Please accept my apologies for the inconvenience that you have experienced at the elevator. I will make sure to speak with my director of Engineering so can take a closer look at your feedback. In regards to the Security deposit and Valet parking fees - we strive to be transparent regarding the fees and extras that can be authorized or charged at the hotel and this section is conveniently located under "Important Information". We do hope to welcome you back again soon.

10/10 Excellent

Rafena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 2 nuits en mars 2024
Réponse de Christopher le 4 mars 2024
Dear Rafena, Thank you for your kind words about our staff! We take pride in providing friendly and attentive service to all our guests. Your feedback means a lot to us and we hope to welcome you back soon.Best regards,Christopher

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Andrii le 29 févr. 2024
Thank you for your kind feedback!

8/10 Bien

Darlene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thanks
The staff are all super friendly - the bed was not comfortable at all, which was a switch from my last stay.
Séjour de 1 nuit en février 2024
Réponse de Christopher le 26 févr. 2024
Dear Darlene, Thank you for bringing this matter to our attention. We're truly sorry to hear about your discomfort during your stay. Your feedback is invaluable to us, and rest assured, we will immediately investigate the issue with the bed to ensure the comfort of our guests. Please accept our sincere apologies for any inconvenience caused, and we hope to have the opportunity to make it right during your next visit.Warm regards,Christopher

6/10 Satisfaisant

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
We had a good stay. The only criticism is there were many unruly noisy families with kids. Literally running in the halls and yelling Mommy down the hall at 11 PM. Very noisy. Maybe there should be adult only floors. Parent think this running and yelling in halls is ok I. Guess. Ugh.
Séjour de 1 nuit en février 2024
Réponse de Christopher le 26 févr. 2024
Dear Kathryn, Thank you for taking the time to share your experience with us. We're glad to hear that overall you had a good stay. We apologize for the inconvenience caused by the noise from other guests, particularly the unruly behavior of some families. Your feedback regarding the possibility of adult-only floors is duly noted and will be taken into consideration as we continuously strive to improve our guests' experiences. We appreciate your understanding and hope to welcome you back for a more peaceful stay in the future.Best regards,Christopher

10/10 Excellent

Brianna

Séjour de 1 nuit en février 2024
Réponse de Deepa le 20 mars 2024
Hi Brianna,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Preston

Séjour de 1 nuit en février 2024
Réponse de Deepa le 20 mars 2024
Hi Preston,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Melyssa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Deepa T le 26 févr. 2024
Hi Melyssa,Thank you for choosing us. We appreciate your ratings. Looking forward to welcome you back.

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Andrii le 24 févr. 2024
Thank you for your TOP review ;)

8/10 Bien

Ada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Deepa T le 26 févr. 2024
Hi Ada,Thank you for choosing us. We appreciate your ratings. Looking forward to welcome you back.

10/10 Excellent

Frances

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The decor is uniquely chic
Séjour de 1 nuit en février 2024
Réponse de Andrii le 24 févr. 2024
We thank you for your kind feedback!

8/10 Bien

Gregory, Manhattan Beach

Séjour de 5 nuits en février 2024
Réponse de Deepa le 20 mars 2024
Hi Gregory,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
It was wonderful. I love the location, the ease of finding good food and fun things to do nearby, the ease of getting into the city, and especially how comfortable and nice it is. I love the pool. I love the hang out spaces. The food is good. I definitely recommend it.
Séjour de 1 nuit en février 2024
Réponse de Andrii - AGM le 20 févr. 2024
Dear Karen, thank you so much for your kind review. We are so happy to hear that you have enjoyed the location of our property and you had the opportunity to try our amenities such as the pool and public spaces. Our Chef cannot thank you enough for the great compliment regarding the food, he will make sure to share your review with the team. We look forward to welcoming you back soon!

10/10 Excellent

Marjorie Cajuste

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Andrii le 20 févr. 2024
thank you for your TOP review!

10/10 Excellent

Victoria

Séjour de 1 nuit en février 2024
Réponse de Deepa le 20 mars 2024
Hi Victoria,Thank you for staying with us. We appreciate your ratings and looking forward to welcome you back.

10/10 Excellent

Brittany

Séjour de 2 nuits en février 2024
Réponse de Andrii le 21 mars 2024
Thank you for your TOP score!

10/10 Excellent

Pete, Rochester Hills

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice place to stay. There was a ton of stores and restaurants!
Séjour de 2 nuits en février 2024
Réponse de Deepa le 6 févr. 2024
Hi Pete,First of all thank you very much for staying with us. We appreciate your ratings. We are glad you found the hotel nice as well as the area. We look forward to welcome you back.

8/10 Bien

Stacy Vincent

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking cost isn’t nice coming from a place with free parking and rooms could be bigger for a double room with more then 2 guest.
Séjour de 3 nuits en février 2024
Réponse de Christopher le 5 févr. 2024
Dear Stacy,Thank you for taking the time to share your feedback with us. We appreciate your input regarding parking costs and room size for double occupancy. We understand that coming from a location with free parking may be an adjustment, and we apologize for any inconvenience caused. Your comments about room size are duly noted, and we will certainly take them into consideration as we strive to enhance our guests' experience.We value your perspective and hope to have the opportunity to welcome you back in the future.Best regards,Christopher