Les enfants de moins de 18 ans ne sont pas admis dans la piscine, le centre de remise en forme et le centre de fitness sans la surveillance d'un adulte
Charged ÂŁ25 for new room as mine was not ready....(arrived at 1.30pm instead of 3pm)....new room had black hairs around bath taps and sink....also beard shavings on sink worktop.....told receptionist but just brushed it off.....excuse the pun! Breakfast was decent...nothing more to say. Bang average
Lets start with the positive, staff were great.
Check in easy. Booked a king room. I was given a ground floor disabled room with twin smaller beds.
I might be a bit fat but i am not disabled lol.
The room it self was clean. But had a strange walk in shower no bath or normal shower.
No tv remote. The room was dated but clean. I did go to reception and ask for a tv remote and told them it was the wrong room type and noisy. No offer to change my room. But i got a tv remote.
The room location was terrible as i could hear people pass all night. And could hear every footstep or word spoken!.
I woke up at 4am from noise from the room next door and the smell of cigarette smoke. The room next door was having a party with a lady!! And was negotiating a fee!! Lol
I ate dinner the food was ok. I ordered what i wanted then was told i was given the old menu, so had to order again.
Breakfast was ok. Premium inn breakfast is better.
Like i said staff were all great.
Property is nice with plenty of parking - which is paid for separately. The staff were all friendly. Breakfast options werenât very plentiful but there was a separate gluten free toaster. Pool is nice and changing facilities were a bit worn out. The air con in the room wasnât adjustable with the thermostat for some reason but the rooms were nice and clean and the beds were comfortable.
There is nothing much to say, the hotel was lovely and loads of parking. Felt like our room was the furthest from the reception though. Not sure if it was because we didnât arrive until about 9pm.
What disappointed me was the ÂŁ200 for the night when it was ÂŁ80 the night after. Just a cash grab. They were going to charge me ÂŁ8 parking too but due to us leaving at 4am to go to the Grand Prix, I asked for free parking instead of breakfast. The most expensive 7 hours Iâve spent anywhere in my life.
That said, nothing bad to say about the hotel, the staff of the room, just the circumstances.
Children running up and down corridor at night.
Given cookies with walnuts (husband has nut allergy and didnât read back of packaging, he was really ill. May be an idea to mention to guests when handing out).
Air conditioning in room donât work at all.
Fan in room but extremely noisy.
Only given 1 bath towel/hand towel so had to phone for one for 2nd guest.
The pillows were old and smelt awful. I could sleep because of this and the noise in the corridor on both nights. Everything felt tired and old in the room. Not what I expected from a Hilton! Staying at a trace lodge which comes up better in all the above, very disappointed in my stay.
Ideal location for the night. Not sure room was as clean as expected (pieces of biscuit left on floor near bed), otherwise was very good.
Hotel facilities were good and staff were very helpful.