4/10 Médiocre
Gregory, Arlington
Voyage en famille
24 oct. 2025
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
When we came, we were informed the hotel is fixing some problems with the boiler and there will be no hot water for the next 3 days from 10 am till 5 pm. Ok, we thought, we can deal we that, though it is strange we were not notified in advance. Next evening, in the middle of the repairs, a pipe had burst, and the whole hotel was left without any water, hot or cold. We expected the pipe fixed overnight, but hotel stayed without any water for full two days (or possibly more, we left by that time). It meant not only no possibility for coffee, showers or washing, but also standing mess in every toilet, making the whole hotel unlivable.
Emergenies happen, though a problem persistent for more than 2 days is not emergency but a condition. What completely disgusted me was the staff attitude - absolute nonchalance, indifference, duplicity. They didn't care, they didn't seem to call for emergency crew to deal with the burst pipe in the evening (they just cut the water and the earliest I noticed any work was the morning after), they didn't volunteer solutions or take immediate actions (like setting up portable toilets or helping guest to relocate). Moreover, when I was abruptly checking out in the middle of the crisis, I heard them talking to someone checking in - they mentioned the water disruption but tried to downplay it saying they hope it would be fixed by the end of the day when it was already obvious it will last at least 1 more day.
Avoid this place at any cost!
Gregory
Séjour de 4 nuits en octobre 2025