Shangri-La Hotels & Resorts-accommodaties in Batu

'客房整潔，職員服務有禮，交通步行約5分鐘有地鐵，附近有食店但一般'

'Kamer was niet erg schoon. Verder prima hotel om 1 nachtje te verblijven.'

'Preis-/Leistungsverhältnis ok, aber für jede Kleinigkeit musste extra bezahlt werden (z.B. zusätzliches Kopfkissen). Den in der Buchungsbestätigung aufgeführten Shuttle-Service gibt es nicht! Die Fahrt vom Airport zum Hotel mussten wir selbst organisieren!'

'When l checked into the room on second floor, there was strong foul odor and bathroom floor had black mildew. The sink in the bathroom had mildew too around the edge. Carpet was filthy. It was then l realized that the a/c was on max in hallways to mask this humidity odor. I complained and about the condition of the room to receptionist and she said she will have maintenance look at it. I spent the night in the room and could not sleep due to smell. Next morning l complained again and they found...

'Not suitable for families, specially with children. Used for not so good reasons,'

'Receptionist lacking knowledge in handling OTA booking reservations. They have difficulties finding my bookings and kept mentioning my reservation was not being found. It took about 30 to 45 minutes to check in a pre-booked guest room. They are also not professional when handling check-in procedures. During check-in time the receptionist was busy with findings charging cables and their phone. Rooms and surroundings can be improved compared to other hotels surrounding this area with similar...

'Small room in not great condition . Was quite and beds good. Ok for price'