The house matched the photos and was overall fairly clean, though there is room for improvement. However, we were very disappointed with how the owner handled the issue we raised regarding the toilet bowls upon arrival.
The toilet bowls were visibly dirty, and when we informed the owner, he stated the home had been cleaned about three weeks prior and had not been rented since. He also admitted he had not personally inspected the toilet bowls. At that time, there was no apology or real effort to address the concern.
After I later sent photos showing the condition of the toilets, I did not receive a response until the following day. The owner insisted the underside of the toilet seat was simply old and stained due to age. While he eventually apologized for the inconvenience, the issue itself was never properly addressed.
Since we were in town for my daughter’s graduation, we did not want to spend our special weekend arguing over the situation, especially after being told we would need to pay extra for additional cleaning. Instead, we purchased cleaning supplies ourselves and cleaned the toilet bowls, which was unpleasant and frustrating. Some of the towels also appeared dirty.
I will be attaching before-and-after photos showing the condition upon arrival and after we cleaned them ourselves. We had no issue with the house being older — old is one thing, but cleanliness is another. Our biggest disappointment was not only the condition itself, but how the concern was handled.