Staff were fantastic especially Ms Joices been really help even before our arrival. The gentleman that did the cooking of fried rice and noodle station was really nice and friendly. Not forgetting the hotel driver that help us with the express custom clearance. Thanks
Room is spacious and bed is comfortable for a good night rest. Service staff at the concierge is all friendly. Staff at the breakfast buffet is also very proactive whenever we ordered food at the love stations and even at the coffee and tea. We were served with smiles and politeness which we truly appreciate. The only downside that I have would be the toilet shower drainage. We are a group of 4, sharing a shower space. The drainage could not drain out the water fast and cause a blockage after the first person is done showering. Water pressure of the bathtub shower is also slow.
Otherwise, all the we truly enjoy and make our stay better is the service from all the staff. Thank you! Will come back again with my family and friends.
As much as I want to like the hotel, it had failed me in some areas.
The place needs a total revamp.
Firstly, the rooms facing the road must be soundproofed. It's just too noisy.
The bath and hand towels are no longer white but grey. I feel anxious using them.
The shower curtains were torn and water from the shower leaks onto the floor.
I do like the passageway going round the garden, very old-school.
The breakfast spread is fantastic.
facilities were pretty run down. Location was great, near shopping district and ferry terminal. place was clean but not spotless. staff was very accomodating.