Réception

Avis sur Hotel Neri Relais & Chateaux

5 out of 5
Hotel Neri Relais & Chateaux
Carrer de Sant Sever, 5, Barcelona

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 223 avis sur 289." "
Note des voyageurs de 8 (Bien), d’après 49 avis sur 289." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 289." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 289." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 289." "

9,8/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre, Blainville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La qualité de l’installation, sa signification historique au cœur du Barri Gothic. Excellent service, endroit très sécuritaire. L’hôtel dégage un climat très zen. Finalement, la direction est très accommodante et attentive à nos besoins.
Séjour de 1 nuit en août 2022
Réponse de The Neri Team le 13 mars 2024
Cher Pierre, Nous sommes héreux de vôtre répònse, merci beacoup.

10/10 Excellent

JEAN PIERRE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très agréable au cœur du quartier gothique
Confort et services de bonne tenue. La vue sur la place Saint Philippe Néri est magnifique.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUPERBE
Hotel très bien situé au coeur du Barri Gotic et cependant très calme.

10/10 Excellent

isabelle, Avignon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hotel
Un hôtel magnifiquement bien situé pour explorer le vieux Barcelone. Décoration design superbe. Chambre très confortable et salle de bain spacieuse. Equipement de très grande qualité.

10/10 Excellent

Toni, Encinitas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service!
Séjour de 4 nuits en mai 2024

10/10 Excellent

mary

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel with a good restaurant and excellent service.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Fauze, Sao Paulo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very well located, in the middle of Bairro Gotico. Staff was great, super helpfull and polite. Breakfast was excellent and the property conditions and furniture were very nice.
Séjour de 4 nuits en mars 2024
Réponse de The Neri Team le 17 avr. 2024
Dear Fauze Antum,Thank you for your nice review.We are glad to hear that you enjoyed our surroundings as well as our property facilities and the service received.We hope to see you again. The Neri team

10/10 Excellent

Joan L

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great. Ivan and Thomas were exceptional I had stayed at the hotel several years ago. The service, the staff continue to be wonderful!
Séjour de 2 nuits en mars 2024
Réponse de The Neri Team le 17 avr. 2024
Dear Mr. Siff,Thank you for your review. It is very nice to hear that you choose us again and that we made you feel so welcome.As always, the comfort of our guests is our main priority.We are looking forward to host you again. The Neri Team

10/10 Excellent

Alexander

Voyage en couple
Les points forts : Équipements
Very nice staff
Séjour de 4 nuits en décembre 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mr. Hunter,Thank you for your review. We are pleased you had a good stay.

10/10 Excellent

AMY

Séjour de 2 nuits en novembre 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mrs. Do,Thank you for your review.

10/10 Excellent

Gerardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mr. Guzman,Thank you for your review.

10/10 Excellent

Catherine

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mrs. Maio,Thank you for your review.

10/10 Excellent

Janice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people working there were friendly and fantastic! Their recommendations were spot on! Location can not be beat! Quiet, but close to everything .
Séjour de 4 nuits en septembre 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mr.Anderson,Thank you for your review. We are happy you enjoyed your stay with us

8/10 Bien

Emma

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lovely room and perfect location. Quite surly staff which was a little surprising for a 5* hotel. There was also some inconvenient drilling outside the room after 10pm one night and again at 6am the next morning - whilst we appreciate that this was outside the hotels control it would have been appreciated if they had provided some notice or apologised for this.
Séjour de 4 nuits en septembre 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mrs. Clarke,Thank you for your review. We will take note of your comment to improve ourselves.

10/10 Excellent

JOSEPH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Small with upbeat attitudes.
Séjour de 1 nuit en septembre 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mr. Mcdonough.Thank you for your words.

10/10 Excellent

Ryota

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフがとても親切で快適に過ごせました。
Séjour de 2 nuits en août 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mr. Shimizu,Thank you for your review. We appreciate your words.

10/10 Excellent

Janette

Séjour de 2 nuits en août 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mrs. Horn,Thank your for your review.

10/10 Excellent

Miroo

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Every detail of this hotel and attentive service by the staff is just phenomenal. The rooftop pool was such a lifesaver for the European heat wave as well. The hotel is located at one of my favorite spots, Sant Felip Neri Plaza, which is a serene and sacred spot in the middle of bustling Barcelona. The Restaurant A offers one of the best food in Barcelona. Enjoying a glass of wine or cocktail from the restaurant, looking at Sant Felip Neri is one of my favorite things to do in BCN. I can't praise how amazing this hotel is!
Séjour de 2 nuits en juillet 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mrs. Kim,Thanks for your amazing words. We are very happy to read that words from you.

8/10 Bien

Tomoko

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
特筆すべき点はスタッフがフレンドリーだった事。ロケーションもよく、屋上のコモンプレースものんびりするには最高の場所だった。結果お勧め出来るホテルだったと思う。2つだけ残念だったのは、バスルームのドアが閉まらなかった事。常に若干開いたままだった事が残念だった。もう一つは、サグラダファミリア教会の予約時間のため、割と朝早くにモーニングコールを頼んだが、完全に忘れられた様子だった。たまたま自分で起きたからよかったが、寝入っってしまったらと思うとちょっと怖かった。総合評価は4としたが、4,5位な感じだった。
Séjour de 2 nuits en mai 2023
Réponse de The Neri Team le 13 mars 2024
Dear Tomoko,We are so honored to be your house in Barcelona. Thank you for your words.

6/10 Satisfaisant

Christopher

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2023

10/10 Excellent

gerard

Voyage en couple
Les points forts : Propreté et personnel et service
Beautiful hotel right in the middle of the Gothic quarter. Room was excellent, clean with a view on Saint Philip square. Boutique hotel worth the cost. My highest recommendation.
Séjour de 2 nuits en mai 2023
Réponse de The Neri Team le 26 mai 2023
Dear Gerard,Thank you for your kind words. We are very happy you liked it.

10/10 Excellent

Paul, Ottawa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel Neri was absolutely charming. The location was convenient and special. The hospitality was first rate. Highly recommended. Paul
Séjour de 3 nuits en mai 2023
Réponse de The Neri Team le 14 mai 2023
Dear Mr. Burkholder,Firstly, we would like to take this opportunity to thank you for taking the time to leave us this beautiful review.We are very happy to receive your positive comments about the hotel, its charming ambience. We really hope you will choose us again for your next trip to Barcelona. It would be an honor to welcome you back.

10/10 Excellent

Maarten R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everyone was great, and Tom at the front door was the best taking care of us.
Séjour de 3 nuits en mai 2023
Réponse de The Neri Team le 10 mai 2023
Dear Mr. Van HengelFirstly, we would like to take this opportunity to thank you for taking the time to leave us this great review.We are very happy to receive your positive feedback about the hotel's staff. Customer care is among our highest priorities and your feedback is immensely valued.We really hope you will choose us again for your next trip to Barcelona.It would be an honor to welcome you back.

8/10 Bien

Auna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The property is in the gothic quarter of Barcelona, so a very cool area to be located and super convenient for a lot of sites. It is nearly impossible to drive right up to the hotel which is not necessarily a bad thing, but was a little nerve-wracking to have to walk down an alleyway at 1am when I got in and 4am when I left the hotel for my flights. The rooms were very nice, although there were essentially zero toiletry amenities in the room, like not even a small shampoo. There were some snacks and wine, although oddly not a pricing menu, so it was not clear if they were "gifts" or for purchase. The staff was super friendly and breakfast was delicious! Overall a lovely, interesting place to stay, with just a couple of small odd things amenities-wise.
Séjour de 1 nuit en avril 2023
Réponse de The Neri Team le 9 mai 2023
Dear Ms. Freedman,Firstly, we would like to take this opportunity to thank you for taking the time to leave us this great review.We are very happy to receive your positive comments about the hotel, its historic and unique location. It's true that we are located on a narrow street in the heart of the Gothic district, not easily accessible with cars, although we always make sure to escort our clients from the private cars/taxis to the hotel and the other way around. Customer care is among our highest priorities and your feedback is immensely valued.Thank you also for your comments regarding the amenities in your room. It always helps us to hear back from our appreciated customers, in order to improve and offer the best service!We really hope you will choose us again for your next trip to Barcelona. It would be an honor to welcome you back.

10/10 Excellent

Courtney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are forever grateful for the Hotel Neri staff for treating us so excellently. The property was beautiful and location can't be beat! I couldn't imagine a better way to explore Barcelona.
Séjour de 3 nuits en avril 2023
Réponse de The Neri Team le 9 mai 2023
Dear Ms. CannFirstly, we would like to take this opportunity to thank you for taking the time to leave us this glowing review.We are very happy to receive your positive comments about the hotel's historic and important location in the heart of the Gothic area. We are delighted to hear that we have contributed to your enjoyment, and we look forward to having the opportunity to welcome you back in the future.

10/10 Excellent

Peter, Cambridge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, very close to everything, so easy walking, lovely building, and staff couldn't have been nicer or more helpful. Would recommend this hotel to anyone who visits Barcelona.
Séjour de 3 nuits en avril 2023
Réponse de The Neri Team le 9 mai 2023
Dear Mr. HuttonThank you for taking the time to share your feedback with us and it is lovely to hear that you enjoyed your stay at Hotel Neri and that we met your expectations.Customer care is among our highest priorities, and we are delighted that you found our staff so attentive with all of your needs and wishes fulfilled.We are also glad to hear that you've appreciated our historic location and the building, situated in the heart of the Gothic District.It would be an honor to welcome you back in the future.

10/10 Excellent

Joshua M

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2023
Réponse de The Neri Team le 9 mai 2023
Dear Mr. Greenfield, Thank you so much for your lovely review, we greatly appreciate your feedback. We are delighted to hear that we have contributed to your enjoyment, and we look forward to having the opportunity to welcome you back in the future.

10/10 Excellent

Ivan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it and loved Barcelona.
Séjour de 2 nuits en avril 2023
Réponse de The Neri Team le 9 mai 2023
Dear Mr. Yacub Thank you so much for your lovely review, we greatly appreciate your feedback. We are delighted to hear that we have contributed to your enjoyment, and we're glad that you've enjoyed our hotel and the city!We look forward to having the opportunity to welcome you back in the future.

8/10 Bien

Azadeh

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice little hotel in a beautiful building and central location
Séjour de 4 nuits en mars 2023
Réponse de The Neri Team le 10 mai 2023
Dear Mr. Pak,Firstly, we would like to take this opportunity to thank you for taking the time to leave us this beautiful comment.We are very happy to receive your positive feedback about the hotel and its historic location, in the heart of the Gothic district. We take pride in our centuries-long history and heritage that has been maintained until this very day. We really hope you will choose us again for your next trip to Barcelona.It would be an honor to welcome you back.

10/10 Excellent

Sharon

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
The hotel was lovely and the staff were very helpful and attentive especially Thomas. We will stay there again!
Séjour de 3 nuits en mars 2023
Réponse de The Neri Team le 10 mai 2023
Dear Ms. Martin,Firstly, we would like to take this opportunity to thank you for taking the time to leave us this glowing review.We are very happy to receive your positive comments about the hotel and our staff, customer care is among our highest priorities and your feedback is immensely valued.We really hope you will choose us again for your next trip to Barcelona. It would be an honor to welcome you back.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté
Great area and in the center of Gothic historical area
Séjour de 3 nuits en mars 2023
Réponse de The Neri Team le 10 mai 2023
Dear Mr. Summerlin,Firstly, we would like to take this opportunity to thank you for taking the time to leave us this helpful review.We are very happy to receive your positive comments about the hotel and its historic heritage and important location in the heart of Barcelona's city center. We really hope you will choose us again for your next trip to Barcelona. It would be an honor to welcome you back.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2023
Réponse de The Neri Team le 12 juin 2023
Dear Mr. Giordano,Thank you so much for your positive review.We look forward on welcoming you back to the hotel!

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was incredible. One of the best hotels we’ve stayed at. Everyone was so helpful, especially the doorman Thomas, who was a pleasure to get to know and always going out of his way to provide excellent hospitality. Would love to stay here again if we are ever in Barcelona
Séjour de 3 nuits en février 2023
Réponse de The Neri Team le 12 mars 2024
Dear Mr. Charanduk,We are so happy for your words and looking forward to receive you again.

10/10 Excellent

Attila

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely loved this boutique hotel. Perfect location, very comfortable and the staff was fantastic.
Réponse de The Neri Team le 12 mars 2024
Dear Mr. Szalay,Thank you for your words.

10/10 Excellent

Malou

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great HOTEL
Thomas was wonderful. He helped us with anything we needed including leading me to a wonderful Museum nearby.
Séjour de 5 nuits en décembre 2022
Réponse de The Neri Team le 12 mars 2024
Dear Mrs. Flato,Our Thomas is great. Thank you for your words.

10/10 Excellent

Ines

Réponse de The Neri Team le 12 mars 2024
Dear Mrs.Luna,Thank you your review.

10/10 Excellent

Cindy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a wonderful hotel and experience. The staff were so friendly and went above and beyond to make sure our stay was pleasant. They made phone calls to make sure our tour would arrive on time. They arranged our transportation to ship. I would stay there again on a future visit.
Réponse de The Neri Team le 12 mars 2024
Dear Cindy,We are very grateful with your comments. Looking forward to receive you soon.

10/10 Excellent

Kathleen

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2022
Réponse de The Neri Team le 12 mars 2024
Dear Kathleen,Thank for your review.

10/10 Excellent

JULIE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel
Awesome hotel in Gothic district! Staff was absolutely amazing....so friendly and helpful....could not have been better! They arranged transportation, made dinner reservations for us in a local tapas restaurant...so good!!!!...and their bell and restaurant staff were top class. Breakfast was included and was surpassed our expectations. Recommend this hotel for sure and if ever in Barcelona again we would stay here!
Séjour de 1 nuit en octobre 2022
Réponse de The Neri Team le 12 mars 2024
Dear Julie,We are very happy you enjoyed your stay with us and we will be honored when you visit us again. Looking forward to receive you soon.

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2022
Réponse de The Neri Team le 12 mars 2024
Dear Mrs. Fox,We are very happy with your review.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Neri
Excellent stay. From the 1st class car service from airport, the welcome glass of Cava on arrival, beautifully appointed room with all the details and luxury you expect at a 5 star hotel. Service was impeccable, hotel very eco friendly. In a perfect location to explore Gothic Quarter and beyond. The square behind hotel is breathtaking.
Séjour de 4 nuits en septembre 2022
Réponse de The Neri Team le 12 mars 2024
Dear Angela,Thank you for your amazing words. We are happy you enjoyed your stay with us.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A little gem hotel
The staff was very helpful. The rooms were spacious. Great location for walking around. Pretty roof top to hang out
Séjour de 4 nuits en septembre 2022
Réponse de The Neri Team le 12 mars 2024
Dear Lisa,Thank you for your review. We are pleased to be your house in Barcelona.

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not only was the property just stunning and its location in the center of historic Gothic Quarters but the room was perfect and the staff made sure we were well taken care of the entire time of our stay.
Séjour de 3 nuits en septembre 2022
Réponse de The Neri Team le 12 mars 2024
Dear BrianThank you for your amazing words.

10/10 Excellent

Ellen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique architectural character, small scale and quiet, excellent location in historic area near good restaurants.
Séjour de 7 nuits en septembre 2022
Réponse de The Neri Team le 12 mars 2024
Dear Angela,we are so happy you enjoyed your stay with us. Looking forward to receive you soon.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de The Neri Team le 12 mars 2024
Dear Lisa,Thank you for reveiw.

10/10 Excellent

Aaron

Séjour de 3 nuits en septembre 2022
Réponse de The Neri Team le 12 mars 2024
Dear Aaron,Thank you for reveiw.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were outstanding, especially Eleda in the main reception area.
Séjour de 4 nuits en septembre 2022
Réponse de The Neri Team le 13 mars 2024
Dear Michael,Thank you for your words and your review.

10/10 Excellent

Timothy

Séjour de 4 nuits en août 2022
Réponse de The Neri Team le 12 mars 2024
Dear Timothy,Thank you for review.

10/10 Excellent

Bill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was superb!!! The transportation arranged by them was terrific. Wouldn’t have been possible without it!!
Séjour de 1 nuit en septembre 2022
Réponse de The Neri Team le 13 mars 2024
Dear Bill,We appreciate so much your words and your review.