Dear Baptiste,We would like to thank you very much for taking the time to share your wonderful ratings with us regarding your recent stay at El Palace. We are very happy to know that you enjoyed your stay with us. Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times. We continuously strive to meet our guests’ needs and expectations and we are very happy to hear that in your case we have reached our goal. We remain at your entire disposal and we are looking forward to hosting you again soon. Sincerely,

Dear Mr. Didier,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay at El Palace through EXPEDIA.We thank you for the time you took to share your testimony and we would be delighted to welcome you back to El Palace, should you return to Barcelona in the near future.Looking forward to the pleasure of personally meeting you during your next visit, I remain at your entire disposal.Sincerely,

Dear Ms. Corbeil,Thank you so much for your comments, we are delighted to know that you had a very enjoyable stay with us.I hope that we can welcome you back very soon.Best Regards,Pablo AldemiraDirector of Rooms

Estimado Achour, De parte de todo el equipo del El Palace, queremos darle las gracias por su valoración y comentario. Valoramos mucho su opinión dado que es muy gratificante recibir una impresión positiva de nuestros huéspedes. Puede estar seguro de que su testimonio nos animará a seguir trabajando para ofrecer a nuestros huéspedes el mejor y más esmerado servicio. Saludos Cordiales, Relaciones Públicas

Dear Patrick, Thank you so much for your wonderful comments, it is a pleasure to know that you have enjoyed your stay with us. We wish you a fantastic day ahead, and we look forward to welcome you back in the future. Best Regards

Dear Edwige, Thank you so much for your wonderful comments, we are delighted to know that you truly enjoy your stay with us, and I am really happy to know that the service at the hotel made your stay better. Looking forward to welcome you back very soon.

Dear Antoine, Thank you very much for your wonderful comments, we are delighted to know that the services we offered made your experience a great one. Looking forward to your next visit. Best Regards

Dear Sir/Madam, Thank you for your feedback. We are sorry that you felt the price was unfair for the parking: as much as we wished to offer it complimentary, please take into account that the car park does not belong to the hotel, as the limitations of the building do not allow us to do so. Furthermore, when parking with the hotel you obtain a reduced price than if you would park it yourself, as well as a complimentary valet service which is an extra you are not required to pay for. I hope in any case that we can welcome you back another time, and please do not hesitate to reach me directly if I can be of any further assistance. Best Regards, Pablo Aldemira Front Office Manager paldemira@hotelpalacebarcelona.com

Dear Mr. Bosch, Thank you so much for your kind review, we are deligthed to know that you enjoyed your stay with us. We hope to welcome you back very soon, and best regards to Mr. De Rodez and Apollo. Kind Regards, Pablo Aldemira Front Office Manager

Dear Mr. & Mrs. First of all, I would like to thank you for sharing your positive feedback with us regarding your stay at El Palace. Our goal is to create a unique experience to all our guests and nothing makes us more joyful than knowing that we have achieved our main objective. It was our pleasure having you stay with us and we hope you will choose El Palace in the future so we can look after you again. I remain at your entire disposal. Sincerely,

Dear Guest, I would like to thank you for sharing your wonderful comments with us regarding your recent stay at El Palace. We are elated to read your positive feedback, since nothing makes us more happy than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times. We would be delighted to welcome you back to El Palace, should you return to Barcelona in the near future. I look forward to having the pleasure of personally meeting you during your next visit. I remain at your entire disposal for anything you might need. Sincerely, Jean-Marie Le Gall, General Manager.

Dear Guest, First of all, I would like to thank you for sharing your positive feedback with us regarding your stay at El Palace. We are more than pleased to know that you enjoyed your stay and we highly appreciate your comments and for taking the time to write to us. Our goal is to create a unique experience to all our guests and nothing makes us more joyful than knowing that we have achieved our main objective. It was our pleasure having you stay with us and we hope you will choose El Palace in the future so we can look after you again. I remain at our entire disposal. Sincerely, Jean-Marie Le Gall, General Manager.

Dear Mr. Lee,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Amal Al NaimiGuest Relations Team

Dear Mr. Louise,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Dear John,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Your kind words for our staff motivates us to keep working in the same direction. We truly hope to welcome you back in the future. With warmest regards,

Dear Mr. Bentley,We are thrilled to read your fantastic review of your recent stay at the Palace. On behalf of the entire team, we would like to extend our sincerest gratitude for taking the time to share your impressions with us.At El Palace, we strive to provide a five-star experience to our guests, and knowing that we met your expectations is truly rewarding. There is nothing that delights us more than hearing that our staff was able to promptly and enthusiastically cater to all your needs, thus creating unforgettable moments during your stay.We are pleased that you enjoyed our dining options, as well as the view along the boulevard, which we always endeavor to make as desirable as possible for our guests.Furthermore, we are glad that you took advantage of our VIP offer for 55 euros. We are constantly seeking ways to enhance our guests' experience, and this additional offer is just one of the many ways we strive to do so.Once again, thank you for choosing El Palace for your stay and for sharing your positive feedback. We look forward to welcoming you again in the future and providing you with another exceptional experience.Sincerely,

Dear Mr. Steven,I am delighted to read your wonderful feedback regarding our staff. It is exactly these types of memorable experiences we strive to create for all our guests. We highly value your opinion as it is very rewarding to receive a positive impression from our guests. Nothing makes us happier than knowing that we have achieved our main objective, which is none other than the satisfaction of our customers.We hope to welcome you back in the near future.Best regards,El Palace Team

Dear Jerry, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the near future. Sincerely,

Dear Ms. Christina,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback regarding our staff and service, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Amal Al NaimiGuest Relations Department

Dear Zsolt,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. Thank you very much for your constructive feedback please kindly note that the Mayan Luxury Spa is externally owned, however, we have passed your comments on to the Spa manager. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Dear Mr. Mark,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Dear Muzhi,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Dear YI, We are elated to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Sincerely,

Dear jasmine, We would like to thank you for taking your time and sharing your feedback regarding your recent stay with us, We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the near future. Sincerely,

Dear Nancy,Thank you for sharing the details of your stay with us. Kindly accept our deepest apologies for not being able to deliver a truly exceptional experience with us.We have taken very good note of your comments and will address urgently all the matters that we can take action in.Best Regards,

Dear Aleksandr, Thank you very much for taking the time to share with us your feedback regarding your recent stay with us. We are proud to know that you njoyed a wonderful experience with us, and we hope to welcome you again very soon. Sincerely,

Dear Lilia,Thank you for taking the time to share the comments of your experience with us.Before anything else, please accept our deepest apologies for not being able to deliver an exceptional experience during your stay with us, which will always be our main goal.The issues you address are of course of great concern for us, and we will address the matters of the smell and the condition of the carpets in the room.Thank you for bringing up during your stay the matter of the leak, unfortunately as a hotel we face these kind of incidences and we will always try to have them resolved without affecting your stay, I am sorry it has not been the case in this occasion.In regards to the matter of the airpods, we have reviewed our lost & found and cannot see that any item was found, I will review the internal correspondence of the teams to follow up on why a reply was not sent back to you.Ms. Lilia, while I can clearly see that this stay was not satisfactory at all, we would love to have the opportunity to welcome you back in the future and have the chance to show you the true colors of El Palace with a wonderful stay.Best Regards,

Estimado José.Nos gustaría agradecerle mucho por compartir sus maravillosas calificaciones sobre su reciente visita en El Palace. Esperamos darle la bienvenida de nuevo en un futuro próximo. Atentamente,

Dear Sarah,Thank you for sharing with fellow travellers such wonderful comments abour your experience in El Palace, we are truly delighted to know that you enjoyed of a fantastic evening with us.We look forward to welcome you back very soon.Sincerely,

Dear Mrs. Faccenda,We are elated to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the nearest future.Sincerely,

Dear Mr. Ekici,We would like to thank you for sharing your ratings with us regarding your recent stay at El Palace.We are happy to know you enjoyed your overall stay with us. It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs. We hope to welcome you back in the nearest future. Sincerely,

Dear William,Thank you so much for sharing the feedback of your stay with us, we are delighted to know that you had a wonderful stay with us, and we hope to welcome you back very soon.Best Regards,Pablo AldemiraDirector of Rooms

Dear Mr. Krag, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the nearest future. Sincerely,

Dear Tom, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the near future. Sincerely,

Dear Jacob,We appreciate you taking the time to share your fantastic review and rating about your recent stay at El Palace Barcelona.We hope to welcome you again soon.Sincerely,