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Beoordelingen van Hilton Garden Inn Hanover Arundel Mills, MD

3 out of 5
Hilton Garden Inn Hanover Arundel Mills, MD
7491-A New Ridge Road, Hanover, MD

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 557 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 258 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 99 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1001 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Anthony A

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable with convenient shopping
3 nachten verbleven in mei 2024
Reactie van kgrace op 16 mei 2024
Thank you for taking the time to let us know about your stay. We look forward to seeing you again.

10/10 – Uitstekend

Lawrence

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet clean and excellent service
2 nachten verbleven in mei 2024
Reactie van HGI Team op 13 mei 2024
Thank you Lawrence for the excellent review.

10/10 – Uitstekend

shernell

Positief: Netheid, personeel en service en voorzieningen
Very nice property.
1 nacht verbleven in mei 2024
Reactie van HGI Team op 10 mei 2024
Thank you shernell for the very nice review

2/10 – Ontzettend slecht

marilyn

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Stay there 4 nights and never had maid service come in to clean room no clean towels and also whenever we arrived one of the beds hadn't been change and made properly.
3 nachten verbleven in mei 2024
Reactie van kgrace op 9 mei 2024
Thank you for taking the time to let us know about your stay. I am so sorry to hear that you were unaware that we only do room service every 4th day unless requested. I will use your experience as a teachable moment to ensure we are going-over the welcome letter at check in. We look forward to welcoming you back.

10/10 – Uitstekend

Anthony

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would like to see at least one EV charging station.
1 nacht verbleven in mei 2024
Reactie van kgrace op 6 mei 2024
Thank you for taking the time to let us know about your stay. Thank you for the 5 out of 5. We are looking forward to seeing you again.

8/10 – Goed

Kim

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Brittni

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would recommend and stay again
1 nacht verbleven in mei 2024

6/10 – Redelijk

Tim

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
At breakfast Sunday morning they put out orange juice that had vodka in it with the buffet and didn't even know it. Me and my girlfriend are both sober. She had a drink of orange juice with out knowing there was alcohol in it. It was very irresponsible of the staff and really put a damper on a great weekend for us. On Friday night we went down to get food from the restaurant at 9 pm. The restaurant is supposed to be open till ten and they said they kitchen was already closed. The bartender had a large group of people that in the bar and just didn't want to deal with two meals. Its funny to me because I was starving and after I totalled everything I was going to order with tip I would have spent close to $175.00. we ended up ordering Chinese food.
2 nachten verbleven in april 2024

6/10 – Redelijk

Jesse

Positief: Netheid, personeel en service
empty conditioner and sink stopper not working properly
1 nacht verbleven in april 2024
Reactie van kgrace op 2 mei 2024
Thank you for letting us know about your stay. I am so sorry that you had some issues we are working hard to ensure all of our guest's experiences are good.

8/10 – Goed

Sherita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van kgrace op 2 mei 2024
Thank you for taking the time to rate the hotel a 4 out of 5. We look forward to welcoming you back.

8/10 – Goed

Itzel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in april 2024
Reactie van kgrace op 1 mei 2024
Thank you for taking the time to rate the hotel. We look forward to welcoming you back.

10/10 – Uitstekend

Freddie

Zakenreiziger, Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Facilities were nice.
5 nachten verbleven in april 2024
Reactie van HGI Team op 29 apr 2024
Thank you Freddie for the very nice rating review

10/10 – Uitstekend

Andreus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
That it was quiet and safe area not too many crazy population
1 nacht verbleven in april 2024
Reactie van kgrace op 22 apr 2024
Thank you for taking the time to rate the hotel a 5 out of 5 we look forward to welcoming you back.

10/10 – Uitstekend

Mark, Fonda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Late night staff was ABSOLUTELY AMAZING! Friendly, helpful, and responsive to our needs!! Easy on/off highway.
1 nacht verbleven in april 2024
Reactie van kgrace op 22 apr 2024
Thank you for taking the time to rate the hotel a 5 out of 5 we look forward to welcoming you back.

10/10 – Uitstekend

Gail

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van kgrace op 16 apr 2024
Thank you for taking the time to rate the hotel a 5 out of 5 . We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back.

10/10 – Uitstekend

Alan

1 nacht verbleven in april 2024

4/10 – Matig

Daryl

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van kgrace op 16 apr 2024
Thank you for taking the time to rate the hotel. It looks like you may have had an issue. Please know the staff is working hard to exceed all of our guest expectations.

10/10 – Uitstekend

Crist

2 nachten verbleven in maart 2024
Reactie van kgrace op 2 apr 2024
Thank you for taking the time to rate the hotel. We are thrilled to hear you had a great stay! We look forward to welcoming you back!

10/10 – Uitstekend

Courtney

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great front desk service!
1 nacht verbleven in maart 2024
Reactie van HGI Team op 31 mrt 2024
Thank you Courtney for the super rating review

10/10 – Uitstekend

Peggy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were excellent
1 nacht verbleven in maart 2024
Reactie van kgrace op 25 mrt 2024
Thank you for taking the time to let us know about your stay. It looks like you had a great stay. We look forward to welcoming you back!

10/10 – Uitstekend

Tonya

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hospitality from everyone!
2 nachten verbleven in maart 2024
Reactie van kgrace op 25 mrt 2024
Thank you for taking the time to let us know about your stay. It looks like you had a great stay. We look forward to welcoming you back!

10/10 – Uitstekend

Shammah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location to stay and only a few minutes from Live Casino
2 nachten verbleven in februari 2024
Reactie van kgrace op 25 mrt 2024
Thank you for taking the time to let us know about your stay. It looks like you had a great stay. We look forward to welcoming you back!

10/10 – Uitstekend

A.

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and convenient shuttle provided to and from Cacun Cantina, the local dance bar
1 nacht verbleven in maart 2024
Reactie van kgrace op 25 mrt 2024
Thank you for taking the time to let us know about your stay. It looks like you had a great stay. We look forward to welcoming you back!

10/10 – Uitstekend

George

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Less than a mile was Maryland live casino, which was ideal for me. I will definitely stay there again.
1 nacht verbleven in maart 2024
Reactie van HGI Team op 20 mrt 2024
Thank you George for the review. Hope you won big! :)

10/10 – Uitstekend

Pamela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything and very nice stay
1 nacht verbleven in maart 2024
Reactie van HGI Team op 20 mrt 2024
Thank you Pamela for the very nice review

8/10 – Goed

Christine

1 nacht verbleven in maart 2024
Reactie van kgrace op 12 mrt 2024
Thank you for taking the time to let us know about your stay. Looks like you had a great stay. We look forward to seeing you again.

8/10 – Goed

Yanique

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the amenities it offers, rooms are spacious and very clean. The staff was very respectful. This is my first choice every time I come to visit family. They could provide more options with snacks tho, they didn't have anything I like personally, but overall, it's an excellent stay.
2 nachten verbleven in maart 2024
Reactie van kgrace op 8 mrt 2024
Thank you for taking the time to let us know about your stay. it sounds like you had a great stay with the rooms being more spacious and very clean. We look forward to welcoming you back!

6/10 – Redelijk

Manuel

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Very close to airport car rentals, the breakfast is not very good, and had to wait a lot to check in because the front desk may be empty after midnight
1 nacht verbleven in maart 2024
Reactie van kgrace op 4 mrt 2024
Thank you for taking the time to let us know about your stay, It looks like we had a few issues during your stay. We are working hard to correct your concerns.

10/10 – Uitstekend

Shardae

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was just a nice hotel, clean and will book again.
1 nacht verbleven in maart 2024
Reactie van HGI Team op 3 mrt 2024
Thank you Shardae for the review

6/10 – Redelijk

David

Reisde met familie
Positief: Personeel en service
Staff was great. The rooms were clean. However, you had filled in your spa by the pool and one thing we like is to use the spa at the end of the day. We would have picked a different spot based on this. Also the hallways always smelled of marijuana.
1 nacht verbleven in februari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. I am so sorry that the hallways smelled during your stay. It is comments like yours that allow us to continue to improve.

10/10 – Uitstekend

Kimberly, Aurora

1 nacht verbleven in februari 2024
Reactie van HGI Team op 20 mrt 2024
Thank you Kimberly for the great rating review

6/10 – Redelijk

marguerite

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was ok for the short stay.
1 nacht verbleven in februari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. We look forward to welcoming you back.

10/10 – Uitstekend

Thomas

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Helpful staff
2 nachten verbleven in februari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

6/10 – Redelijk

Yvette

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a good stay and look forward to welcoming you back.

8/10 – Goed

Paula

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

8/10 – Goed

Jemille

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a good stay overall, but make sure you check the alarm clock before you go to sleep. The alarm clock in my room was set for 5:45am, so I was not happy about that, since I wasn't planning to wake up until 8am. The room and bathroom were clean. The bed was comfortable, but it was hard for me to get comfortable enough to fall asleep since none of the pillows had any firmness/neck support. There was plenty of well-lit parking though and the hotel is in a quiet area with easy access to the highway and shopping/dining options.
2 nachten verbleven in januari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. I am happy to hear that overall, you had a good stay. I am so sorry that the alarm clock was set to go off before you were ready to wake up. It is comments like yours that allow us to continue to improve.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay here again.
20 minutes to M&T stadium. Close to Arundle Mill Mall, Casino, Bass Pro Shop.
1 nacht verbleven in januari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

6/10 – Redelijk

Kristina

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Listed breakfast available, but wasn’t until check in you found there was an additional cost. The food items in the marketplace near the front desk were gross. My salad was moldy.
4 nachten verbleven in december 2023
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. I am so sorry to hear that the food in the market was not up to our standards. It is comments like yours that allow us to continue to improve.

10/10 – Uitstekend

Phelps

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
3 nachten verbleven in januari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

8/10 – Goed

Alisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

2/10 – Ontzettend slecht

Chi

5 nachten verbleven in januari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. I am so sorry that we didn't meet your expectations.

6/10 – Redelijk

Gaye

Reisde met partner
Positief: Netheid, personeel en service
2 nachten verbleven in december 2023
Reactie van Jazmine op 12 jan 2024
Hello, thank you for the rating. We hope the next time you stay we are able to exceed your expectations!

8/10 – Goed

Blake

2 nachten verbleven in januari 2024
Reactie van kgrace op 29 feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

10/10 – Uitstekend

Tommy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Jazmine op 8 jan 2024
Hi Tommy, thank you for the great rating. We hope to see you again soon!

10/10 – Uitstekend

Deidra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Jazmine op 8 jan 2024
Hi Deidra, thank you for the great rating. We look forward to seeing you again!

10/10 – Uitstekend

Priscilla

4 nachten verbleven in december 2023
Reactie van Jazmine op 1 jan 2024
Thank you for the great rating, we hope to see you again soon!

10/10 – Uitstekend

Natasha

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Jazmine op 1 jan 2024
Hi, thanks for the great rating! We hope to see you again soon!

8/10 – Goed

Latoya

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyed my stay, I was comfortable & felt safe! The parking was convenient and the location was quiet in my opinion. Definitely on my list of places to recommend to family and friends.
2 nachten verbleven in december 2023
Reactie van Jazmine op 1 jan 2024
Hi, thanks for the rating! We can't wait to see you again.

10/10 – Uitstekend

Dalmita

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Jazmine op 1 jan 2024
Thank you for the great rating! We hope to see you again

8/10 – Goed

Chimera

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Jazmine op 1 jan 2024
Thank you for the rating we look forward to seeing you soon!