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Avis sur Quality Inn & Suites Decatur - Atlanta East

2.5 out of 5
Quality Inn & Suites Decatur - Atlanta East
5300 Snapfinger Park Drive, Decatur, GA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 155 avis sur 581." "
Note des voyageurs de 8 (Bien), d’après 168 avis sur 581." "
Note des voyageurs de 6 (Satisfaisant), d’après 117 avis sur 581." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 581." "
Note des voyageurs de 2 (Horrible), d’après 72 avis sur 581." "

7,2/10

Propreté

7,6/10

Personnel et service

6,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Lodewijk, JEUMONT

Hôtel de passage.
Hôtel OK pour une nuit. Propreté et service limités.

8/10 Bien

roro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien
Très correcte. Pas exceptionnel mais correcte... Bien situé pour visiter Atlanta dont toutes les principales activités touristiques se situent à moins de 20 minutes en voiture.

8/10 Bien

Deajah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
i definitely enjoyed my stay! the only issue i had is that i was checked into a room i didn’t pay for, my room was supposed to have the tub in the room but i didn’t. i paid extra to have that specific amenity and it was a completely different room. wasn’t going to fuss about a few extra dollars though. it’s the principle though. the person who checked me in didn’t even mention that the room i booked was unavailable or anything. so 7.99/10 for the Quality Inn !
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jorge ivan

Voyage d’affaires
Good
Séjour de 3 nuits en mai 2024
Réponse de S.S le 8 mai 2024
Greetings.Thank you for taking the time to review the hotel it is important to us, we take that to improve and better serve our guests for them to to have happy stay.

6/10 Satisfaisant

William, APO

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The motel needs an overhaul. The bathroom lights flicker for 10 minutes before coming on. The bathroom sink drain doesn't work so you have to jam something in the dirty water to let the water drain out. Carpet is old and dirty. Previous guest's Mountain Doo bottle was under the end table. I could hear every adult and child in the adjoining rooms and above my room talking, yelling, walking like a herd of elephants. I need to wake up at 5 am for a flight and the noise kept me awake till midnight.
Séjour de 1 nuit en avril 2024
Réponse de ss le 22 avr. 2024
Greetings,Thank you for taking the time to review the hotel it is important to us we take that task to better serve our guests.

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de S.S le 15 avr. 2024
Greetings.Thank you for taking the time to review the hotel it is important to us because it give us the task to better serve our guests and they have a happy stay. Thank you.

4/10 Médiocre

Alicia

Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de S.S le 9 avr. 2024
Greetings.Thank you for taking the time to review the hotel it is important to us because we take that to better serve our guests in near future.

10/10 Excellent

Javauntae

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en avril 2024
Réponse de S.S le 9 avr. 2024
Greetings.Thank you for taking the time to review the hotel it is important to us so we can better serve our guests. Thank you for staying with us.

4/10 Médiocre

Aceyon

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms needed to be updated. The smoke alarms were broken and the cleaning was mediocre
Séjour de 3 nuits en mars 2024
Réponse de S.S le 6 avr. 2024
Greetings,Thank you for taking the time to review the hotel it is important to us because we take that to better serve our guests in near future.

4/10 Médiocre

Noah

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
There was a piece of chewed gum on the nightstand when we checked in, it was white on a black surface so it should have been pretty obvious.
Séjour de 1 nuit en avril 2024
Réponse de S.S le 4 avr. 2024
GreetingsThank you for taking the time to review the hotel it is important to us because we take in that to take action to better serve our guests we apologize for the experiance you had with your stay.

10/10 Excellent

Yaimara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very lovely hotel friendly staff :)
Séjour de 1 nuit en mars 2024
Réponse de S.S le 4 avr. 2024
GreetingsThank you for taking the time to review the hotel it is important to us so we can better serve the guests.

10/10 Excellent

DONALD

Séjour de 1 nuit en mars 2024
Réponse de S.S le 22 avr. 2024
Greetings.Thank you for taking the time to review the hotel it is important to us because we task that to better serve our guests for them to have a happy stay.

8/10 Bien

Kathleen

Séjour de 1 nuit en mars 2024
Réponse de S.S le 22 avr. 2024
Greetings.Thank you for taking the time to review the hotel it is important to us because we task that to better serve our guests for them to have a happy stay.

4/10 Médiocre

Katherine, Wentzville

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de S.S le 4 avr. 2024
Greetings'Thank you for taking the time to review the hotel it is important to us so we can better serve you next time,

6/10 Satisfaisant

Lauren

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
If you read the reviews for the other hotels in the area, this one is a better choice. No roaches or bed bugs however the property and furniture in the room was run down and dirty. Some of the appliances have missing pieces, the light switches were dirty. I needed to check in early at noon and they charged me $30 even though the room was ready. On the weekends they have security and it can get noisy if your room is not on the end of the hallways. There are A lot of dining options around though. The hallways smell like pot, and on the weekend (Saturday evening) this place was packed of one nighters and the thin walls made for an extra noisy night. Considering the area though, this seemed like the better of the options and if i have to come back to this particular area I'd probably stay here again.
Séjour de 3 nuits en mars 2024
Réponse de S.S le 19 mars 2024
GreetingsThank you for taking the time to review the hotel it is important to us so we can use that to know how we can better serve guests and to know what areas we need to improve. Thank you.

6/10 Satisfaisant

Henrietta

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No breakfast😩
Séjour de 2 nuits en mars 2024
Réponse de S.S le 18 mars 2024
GreetingsThank you for taking the time to review the hotel it is important to us, we apologise for the breakfast experieance and hope to see you in near future so we can better serve you.

6/10 Satisfaisant

Catrena, Mobile

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Property is average, just time to update a few things in the rooms, but I felt safe and got a decent nights sleep. Breakfast was Continental style. The evening front desk worker Kelvin had sooo many responsibilities, but was still friendly and tried to hold it together as best he could.
Séjour de 1 nuit en mars 2024
Réponse de S.S le 14 mars 2024
GreetingsThank you for taking the time to review the hotel it is important to us because it give us to improve and guests have a happy stay.

10/10 Excellent

Haji

Les points forts : Équipements
Good
Séjour de 3 nuits en mars 2024
Réponse de S.S le 11 mars 2024
Greetinngsthank you for taking the time to review the hotel it is important to us. we would love to see you again in near future. thank you .

2/10 Horrible

Isaiah

Voyage d’affaires
Les points faibles : Personnel et service et équipements
Front desk staff was HORRIBLE. Calvin is a first class jerk. The lady who manages the hotel was rude as well. It is a family owned/operated hotel. Many things do not work as they should. No breakfast at continental breakfast. No Coffee cold water for tea. Televisions in rooms do not work. Walls are paper thin. You can hear conversation in next door room. Too many college kids. Smell of weed EVERYWHERE. Stay Away!!!!!
Séjour de 6 nuits en février 2024
Réponse de S.S le 11 mars 2024
Greetings.Thank you for taking the time to review the hotel.We apologise for the unpleasant experieance you had for your stay it is important to us so we can better serve you next time. once again we are sorry. thank you.

8/10 Bien

DONISHA

Les points forts : Personnel et service et équipements
I enjoyed the hot tub being in my room.
Séjour de 2 nuits en février 2024
Réponse de S.S le 14 févr. 2024
Greetings.Thank you for taking the time to review the hotel it is very important to us that our guests have a satisfaction stay.Thank you.

6/10 Satisfaisant

TIFFANY

Séjour de 1 nuit en février 2024
Réponse de S.S le 8 févr. 2024
Ms Tiffany.thank you for taking the time to review the hotel it is very important to us.we make sure our guests has a comfortable stay. Hopefully we can see you again.Thank you.

8/10 Bien

Saudamani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed for a business trip for 3 days. The property was clean and everything was in working order. Close to restaurants and stores
Séjour de 1 nuit en février 2024
Réponse de S.S le 8 févr. 2024
GreetingsThank you for taking the time to review the hotel, it is very important to us that guest has a quality experience .Thank you.

8/10 Bien

Heather

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Choice for a Business Trip!
Good choice for a business trip. Staff was friendly and the room was clean.
Séjour de 2 nuits en février 2024
Réponse de S.S le 8 févr. 2024
Greetings.Thank you for taking the time to review the hotel it is very important to us that our guests have a quality satisfaction of there stay, we would love to see you again in near future. Thank you.

2/10 Horrible

Tyneshia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel from hell
The first day I checked in with my daughter who is 14 years old.There was a used condom on the floor in the room I called the front desk to speak to management but they never reached back out to me .There were ants all over the bathroom and food in the sink to top that of there were no towels and wash cloths available I had to run to Walmart to purchase some for me and my daughter I will never stay here again and I would not recommend anyone else to stay there . Wish I could get a refund
Séjour de 3 nuits en février 2024
Réponse de S.S le 8 févr. 2024
GreetingsFirstly we would like to say thank you for taking the time to review the hotel, we are sorry and apologize for the issues and that the room was not to your satisfaction, hopefully next time we can assist you better so you can have a quality experience.Thank you.

10/10 Excellent

Donnie M.

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were great, very nice. I feel the hallway rugs need updating. Close to places to eat, gas, cross the overpass and there's a Walmart. I did enjoy visit.
Séjour de 2 nuits en janvier 2024
Réponse de S.S le 8 févr. 2024
GreetingsThank you for your time and review, we would love to see you again.

8/10 Bien

Richay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place for Truckers to stay
The continental breakfast was sort of a joke and the bathroom fan in our room was loud. But we enjoyed our stay and loved that they offered tractor trailer parking. They gave us a room close to where we parked which was very helpful.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Robert, Chandler

Voyage en couple
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Nija

Séjour de 1 nuit en janvier 2024
Réponse de S.S le 8 févr. 2024
Greetings.Thank you for taking the time to review the hotel we would love to see you again and make your stay better and have a quality experience. Thank you.

8/10 Bien

Derrick

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Bhavesh

Voyage en famille
Les points forts : Personnel et service et équipements
smell of smoke in the corridor.
Séjour de 2 nuits en décembre 2023

8/10 Bien

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Nashira

Séjour de 1 nuit en décembre 2023

8/10 Bien

Rasheen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Tyrone A.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable bed and the smell of a clean room.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Tyrone A.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was nice and room was clean
Séjour de 4 nuits en décembre 2023

8/10 Bien

Keith

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicer and Safer
All desk personnel very polite and efficient. Much nicer, and safer, than motels close to the Interstate highway. Adequate breakfast.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Sherry

Séjour de 1 nuit en décembre 2023

8/10 Bien

Bijan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quick registration and friendly staff some lights in the room did not work. also the bathroom light and the exhaust fan work as a single unit. so thhey can not be operated separately
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Richard

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Séjour de 2 nuits en décembre 2023

8/10 Bien

Leah M

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Great staff, desk and cleaning staff were very professional.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Dan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Clean rooms. Affordable accommodations. Refrigerator and microwave in the room.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

valerie

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Listen safe quiet and staff very friendly they go above and beyond to make sure customers are happy. I would recommend this place over and over again
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Miriam Greenwald

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Zarrar

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Need more attention on cleaning, one of the lights not working, and door of cabinet where microwave and fridge was broken.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Jermaine

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Nice stay
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

DMISHELE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall the room and staff made the experience better.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Michael

Les points faibles : Personnel et service
Lousy Hotel
We started out with a TV remote that wouldn’t work. We called the desk and the girl came in, played with the remote, couldn’t get it working & left. The next day we called again and a guy came and changed the batteries cause they were shot. My wife wanted to take a bath until realizing there was no plug for the tub. The same guy found us a plug the next day. We arrived on a Thursday evening. They did not clean the room on Friday so we told the front desk. Saturday the room was still not cleaned or towels replaced. We told the front desk again and they finally took care of everything on Sunday. The breakfast was just sad. One morning no coffee cups, the next day cups without coffee. The last day they had coffee & cups but ran up of milk.
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 4 nuits en novembre 2023