2/10 Horrible
Carlie
Voyage en famille, Voyage d’affaires
14 déc. 2025
Les points faibles : Services et équipements
Upon arrival, the check-in room smelled awful like burnt Indian food. We checked into our room and immediately found long black hairs everywhere. My family is blonde so these certainly were not ours. The toilet seat was not secure and you had to hold it in order to use. The shower head was literally impossible to figure out nothing was mentioned regarding this at checkin.
I had to go back to the lobby and ask how to use the shower head. The gentleman held out a a picture of where the shower water release button was for me to then take a picture of it on my phone. I’m assuming that this is an issue for every room since he already had a printed picture of where the release button was to show guests. Why did he not say something when I checked in?
Betting blankets were limited, found another black long hair. Very uncomfortable. I was not expecting a four-star property, but this would not even get a 1/2 of a star.
Carlie
Séjour de 1 nuit en décembre 2025