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Avis sur NH Amsterdam Leidseplein

4 out of 5
NH Amsterdam Leidseplein
Stadhouderskade 7, Amsterdam

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 40 avis sur 63." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 63." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 63." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 63." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 63." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Christophe

Voyage d’affaires
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Boris | Reception NH Amsterdam Leidseplein le 8 févr. 2024
Dear Christophe,Thank you very much for sharing your experiences with us. We are happy to see that you had a nice overall stay. We look forward to welcoming you again in the future!Kind regards,

4/10 Médiocre

Jonathan

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Mid. Se service is horrible. Plus, the hotel offers you drinks if the house kippers don't go. They will give you a ticket which is worth two drinks but if you go get them the asian waiters from the bar will call you dirty and make fun of you for using the ticket and be rude if you don't order food. Also, you can’t wait for your food in the lobby if you order something through an app, they told us the lobby area is only for waiting for taxis and it closes at 12. Not a great experience overall the customer service sucks.
Séjour de 4 nuits en mai 2024
Réponse de Liz le 14 mai 2024
Dear Jonathan,Thank you for taking the time to share your feedback with us.Frist of all our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guests, and we are sorry that we did not meet your expectations. We will make sure we share the feedback with our staff to ensure it does not happen again.We hope to see you again soon to change your expectations.Best regards, LizDesk manager – Nh Amsterdam Leidseplein

10/10 Excellent

Larry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable all around with great beds. The tub lip is very high making it somewhat difficult to get in and out but the shower is very nice. Very conveniently located by the Leidseplein.
Séjour de 3 nuits en mai 2024
Réponse de Liz le 14 mai 2024
Dear Larry,Thank you very much for your kind words. We are very happy to know that you had a great experience with us!We hope to welcome you soon.Best regards,LizFront Office

10/10 Excellent

Sudesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Mersini - Front Office Manager le 2 mai 2024
Dear Sudesh,We are happy to see that you had a nice overall stay.We look forward to welcome you back in the near future!Kind regards,Mersini

10/10 Excellent

Victoria Z

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent room, extremely helpful staff, very high quality breakfast. We will definitely stay here again. If you choose to have a green stay (no room service/sheet and towel changes), you need to request replenishment of the coffee service in your room. But every day you have a green stay the hotel gives you a voucher for a free drink of your choice in the bar. A very nice feature.
Séjour de 5 nuits en avril 2024
Réponse de Aakriti le 24 avr. 2024
Dear Victoria, Thank you for taking the time to write us a review and for choosing our hotel. Your feedback is really valuable to us and we are glad that you enjoyed your stay with us. We are looking forward to welcome you again in the near future.Warm regards,AakritiFront Office NH Amsterdam Leidseplein

10/10 Excellent

Juan

Séjour de 1 nuit en avril 2024
Réponse de Liz le 14 mai 2024
Dear Juan,Thank you for sharing your experience from your recent stayWe are very happy to know that you enjoyed your stay with us. We'd love to welcome you back soon.Best regards,LizFront Office

8/10 Bien

ANNA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Happy with our stay, but would have liked to have had a set of drawers etc in the bedroom so as to be able to store smaller articles in and towel rails instead of 2 small door hooks to help dry the bath towels. Would be very happy to stay at the hotel again.
Séjour de 3 nuits en avril 2024
Réponse de Maria - NH Amsterdam Leidseplein le 14 avr. 2024
Dear Anna, we are very pleased that you enjoyed the stay at our hotel! thanks for sharing your review with us, we will pass this suggestion to the departments involved, thanks for letting us know, and looking forward to welcoming you once again in the near future.

10/10 Excellent

Alysia Haidee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, very easy to get to everything! Liked the option to swap a room clean for a free drink too! Highly recommend!!
Séjour de 3 nuits en avril 2024
Réponse de Kimberley le 7 avr. 2024
Dear Alysia, thank you so much for this beautiful review, we're happy that it met your expectations. We hope to welcome you again soon! Kind regards, Kimberley

10/10 Excellent

Katie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel and room was lovely! The stair well is in desperate need of a revamp though…
Séjour de 3 nuits en mars 2024
Réponse de Kimberley le 7 avr. 2024
Dear Katie, thank you for taking the time to write this review. We're happy to read that you enjoyed your stay with us. I will pass your feedback about the stairs to the technical department, so they can check what can be done. We hope to welcome you again! Kind regards, Kimberley

10/10 Excellent

Lynn

Séjour de 2 nuits en mars 2024
Réponse de Maria - NH Amsterdam Leidseplein le 14 avr. 2024
Dear Lynn, we are very pleased to read you enjoyed your overall stay with us! We are looking forward to welcoming you soon in the near future,Kind regards,

10/10 Excellent

Maynard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location and very accommodating staff members,
Séjour de 1 nuit en février 2024
Réponse de Nicole le 27 févr. 2024
Dear Maynard, thank you for your nice review! We appreciate it. We hope to see you again soon! Kind regards, Nicole Front Office

6/10 Satisfaisant

Henk

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Wij verbleven 2 nachten in het hotel. De eerste nacht zaten we in kamer 119. Toen we binnen kwamen rook het vreemd. In de loop van de dag maar vooral de volgense ochtend stonk het zo erg dat ik moest kokhalsen van de rioollucht. Ik vermoed dat men op de hoogte was van deze lucht omdat er overal geurpotjes geplaatst waren. Het personeel (dat overigens heel vriendelijk was)lostte het probleem vlot op en we kregen voor de laatste nacht een andere kamer. Omdat men willens en wetens toch deze kamer verhuurde ben ik van mening dat dit heel slecht is en dat men beslist geen punten hiermee gescoord heeft.
Séjour de 2 nuits en février 2024

10/10 Excellent

javier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Kimberley le 25 févr. 2024
Dear Javier, thank you for your nice review! We appreciate it. We hope to see you again soon! Kind regards, Kimberley - Assistant Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
A Great & Spacious Hotel
The bed was comfortable and I'm glad the room came with a refrigerator.
Séjour de 1 nuit en février 2024
Réponse de Kimberley le 22 févr. 2024
Dear guest, thank you for reviewing your stay with us and for scoring us a 10 out of 10. We are pleased to hear that you enjoyed the bed and were happy with the minibar. We'd love to welcome you again in the future! Kind regards, Kimberley - Assistant Front Office Manager

8/10 Bien

ZIH-HAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Nicole le 13 févr. 2024
Dear Zih-Han, Thank you very much for sharing your experiences with us. We are happy to see that you had a nice overall stay. We look forward to welcoming you again in the future! Kind regards,

8/10 Bien

ZIH-HAN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Review
Reception is fine Breakfast and the lady welcomes us was very nice, she even remembers my room number when I came the second day The amenities are normal and I ordered extra tissue paper and face towers through the app but didn’t get it Location is nice overall it is above the average but will choose another next time
Séjour de 1 nuit en février 2024
Réponse de Nicole le 9 févr. 2024
Dear Zih-Han, Thank you very much for sharing your experiences with us. We are happy to see that you had a nice overall stay. We apologize that you didn't get the toilet paper through the Stay app. We will check what happened so next time this will not happen. We look forward to welcoming you again in the future! Kind regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Täydellistä!
Paras hotellivalinta pitkään aikaan: siisti ja tilava huone, monipuolinen aamupala, loistava sijainti ja vieläpä erittäin hyvä palvelu! Huoneessa myös tilava kirjoituspöytä, mikä oli itselleni tärkeää.
Séjour de 4 nuits en janvier 2024
Réponse de Nicole le 9 févr. 2024
Dear Guest, Thank you very much for sharing your experiences with us. We are happy to see that you had a nice overall stay. We look forward to welcoming you again in the future! Kind regards,

10/10 Excellent

Annelies

Séjour de 2 nuits en février 2024
Réponse de Maria Front Office - NH Amsterdam Leidseplein le 24 mars 2024
Dear Annelies,Thank you or your nice rating :) We are looking forward to welcoming you soon in the near future!Kind regards,Maria Front Office - NH Amsterdam Leidseplein

6/10 Satisfaisant

Warren

Voyage d’affaires
Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Nicole le 9 févr. 2024
Dear Warren, Thank you very much for sharing your experiences with us. We apologize we couldn't meet your expectations. You can provide us more feedback about your stay so we will improve next time. We look forward to welcoming you again in the future! Kind regards,

10/10 Excellent

Panagiotis, Fredericksburg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Nicole le 9 févr. 2024
Dear Panagiotis, Thank you very much for sharing your experiences with us. We are happy to see that you had a nice overall stay. We look forward to welcoming you again in the future! Kind regards,

10/10 Excellent

LUCIANO DINIZ

Séjour de 4 nuits en janvier 2024
Réponse de Alina Front-Office NH Amsterdam Leidseplein le 29 janv. 2024
Dear Luciano,Thank you for your feedback.

8/10 Bien

Ruari

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Mersini le 23 janv. 2024
Dear Ruari,Thank you very much for sharing your experiences with us.We are happy to see that you had a nice overall stay. We look forward to welcoming you again in the future!Kind regards,

10/10 Excellent

Sheriesa Loren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff were friendly and accommodating. The room I was in needed a couple of touch ups but the stay was great. I will definitely visit again. Kimberley at front desk was the absolute best.
Séjour de 3 nuits en janvier 2024
Réponse de Jorick (Desk Manager) le 13 janv. 2024
Dear Sheriesa,Thank you for leaving your feedback regarding your stay in NH Amsterdam Leidseplein. Very nice to read you have received really good service from Kimberley. I will make sure she'll receive your feedback and we're looking forward welcoming you again in the future.Regards,JorickDesk ManagerNH Amsterdam Leidseplein

10/10 Excellent

Hector

Séjour de 3 nuits en janvier 2024
Réponse de Jorick (Desk Manager) le 13 janv. 2024
Thank you Hector for the nice rating :)

10/10 Excellent

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gute Unterkunft, sehr gute Lage, Innenstadt und Einkaufsmöglichkeiten fußläufig, sehr guter Service, sehr höfliches Personal, Auswahl beim Frühstück sehr gut. Definitiv zu empfehlen, würde ich wieder buchen.
Séjour de 2 nuits en janvier 2024
Réponse de Jorick le 10 janv. 2024
Dear Marc,Thank you for rating our hotel. I'm really happy to read you have enjoyed every part in our hotel.

6/10 Satisfaisant

Nicholas

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
We have stayed here maybe 12 times in 6 years but it’s coming to the point that the hotel and most of the hotels in Amsterdam are too expensive I’m ready to walk away.
Séjour de 4 nuits en novembre 2023
Réponse de Maria Front Office - NH Amsterdam Leidseplein le 16 déc. 2023
Dear Nicholas, we are happy to read you are a frequent guest in our recently renovated hotel NH Amsterdam Leidseplein. We are sorry to read that is more expensive every time. Your feedback is extremely valuable for us, as we strive to improve with each and every stay, so we will definitely share your feedback with the departments involved. Kind regards and looking forward to welcoming you again!

10/10 Excellent

Umut

Séjour de 3 nuits en novembre 2023
Réponse de Maria Front Office - NH Amsterdam Leidseplein le 10 déc. 2023
Dear Umut, Thank you very much for your recent stay at NH Amsterdam Leidseplein and for sharing your feedback with us, we really appreciate you take your time for it. We are looking forward to welcoming you again! :) Kind regards,

10/10 Excellent

Diego

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Maria, Front Office. le 6 déc. 2023
Dear Diego, Thank you very much for your recent stay at NH Amsterdam Leidseplein and for sharing your feedback with us, we really appreciate you took your time for it. Looking forward to welcoming you again! :) Kind regards,

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Maria le 5 déc. 2023
Dear David, Thank you very much for your recent stay at NH Amsterdam Leidseplein and for sharing your feedback with us, we really appreciate you take your time for it.We are looking forward to welcoming you again! :) Kind regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cris in Amsterdam
Got to Amsterdam a few hours early and proceeded to the hotel. Tell the staff know that I was a bit early and for the 3pm check in. The attendant was very friendly and begun my checking process and let me know that is the room was ready I was going to get access to it ahead before 3pm. The room was ready and I was able to get some rest since I was jet lagged. Over the next few days staff was very attentive and kind. They even send a few balloons on my birthday since I was still stay ing in the hotel. This was a nice touch. I will definitely staying at NH in future trips a loved the customer service mode that they use.
Séjour de 5 nuits en novembre 2023
Réponse de Maria le 5 déc. 2023
Dear Cris, we are really happy to read that you enjoyed your stay in our hotel and that you find our staff attentive and kind. We much appreciate that you took the time to send us your review and we are looking forward to welcome you once again here at NH Amsterdam Leidseplein. Kind regards,

6/10 Satisfaisant

alexander

Séjour de 2 nuits en novembre 2023
Réponse de Maria le 5 déc. 2023
Dear David, Thank you very much for your recent stay at NH Amsterdam Leidseplein and for sharing your feedback with us, we really appreciate you take your time for it.We are looking forward to welcoming you again! :) Kind regards,

8/10 Bien

Takanao

Séjour de 1 nuit en décembre 2023
Réponse de Kimberley le 22 déc. 2023
Dear Takanao, thank you for your review! We're thankful for the score and we hope to welcome you again soon!Kind regards, Kimberley - Assistant Front Office Manager

6/10 Satisfaisant

Kathleen

Séjour de 5 nuits en novembre 2023
Réponse de Kimberley le 21 déc. 2023
Dear Kathleen, thank you for reviewing your stay with us! As you did not comment on what could be better, we would like to ask you to contact us, in case you would like to share. Feedback really helps us in improving after each stay. We hope to see you again! Kind regards, Kimberley - Assistant Front Office Manager

10/10 Excellent

Rachel

Séjour de 3 nuits en novembre 2023
Réponse de Maria Front Office - NH Amsterdam Leidseplein le 16 déc. 2023
Thank you for taking the time to rate us. We're happy to read that you enjoyed your stay with us, We thank you for your review and hope to be able to welcome you again soon! Kind regards,

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Maria Front Office - NH Amsterdam Leidseplein le 16 déc. 2023
Dear Thomas, thank you for taking the time to rate us. We're happy to read that you enjoyed your stay with us. We thank you for your kind review and hope to be able to welcome you again soon! Kind regards

4/10 Médiocre

sarah

Voyage en groupe, Voyage en couple
Les points forts : Propreté
We had a complementry breakfast gifted as it was our anniversay but unfortunately it kind of went down hill from there...second dsy there was no hot water for showers! So we had to go off to our booked activities for that day feeling a bit unclean! We booked breakfast for our check out morning and it was so cold . Beans cold. Tomatoes cold. Eggs cold. When ypur paing 40 euros for two people to wat breakfast ypu expect part of it to be warm and edible, such a shame as the firat breakfast was lovely which is why we booked fof check out morning to make things easier. When we checked out, we wasnt asked how our stay was ...so i took it upon myself to let the lady at reception know, the the hotel was very noisy, you could hwar others shpwering and using the toilet in the room above us . Lota of loud bangs during the night which woke us startled. The recpetionist clearly couldnt care less, she was unhelpful and didnt want to converse more than she had to! Overall i was completely underwhelmed with the hotel and am upset that we wernt even told about the hot water via a text or phonecall before jumping in to a freezing cold shower and being completely confused. To find out when we reported it reception had recieved many reports already!
Séjour de 3 nuits en novembre 2023
Réponse de Maria Front Office - NH Amsterdam Leidseplein le 20 nov. 2023
Dear Sarah,Thank you very much for sharing your experiences with us. We are really sorry to hear about the inconveniences you experienced during breakfast, the cold water in the shower and also about your experience with the reception team not being helpful enough. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We discussed these points with the departments involved. In case there is anything we can do to enhance your future stay with us, please feel free to contact us directly. Kind regards,

4/10 Médiocre

mehmet

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
oda temizdi fakat küçüktü. odaya su ve basit bir terlik koymamışlar. personel güler yüzlü ve yardımsever. kahvaltısı güzel.
Séjour de 2 nuits en novembre 2023
Réponse de Maria Reception NH Amsterdam Leidseplein le 20 nov. 2023
Dear Guest, Thank you very much for taking the time to write this review. We therefore hope to welcome you back to NH Amsterdam Leidseplein in the future. We are sorry about the fact the room did not meet your complete expectations. We are going to forward this information to the departments involved. Kind regards,

10/10 Excellent

LARYSSA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Mersini le 7 nov. 2023
Dear Laryssa,Thank you very much for sharing your experiences with us.We are happy to see that you had a nice overall stay.We look forward to welcoming you again in the future!Kind regards,MersiniFront Office Manager

10/10 Excellent

Chi-An

Séjour de 3 nuits en octobre 2023
Réponse de Mersini le 7 nov. 2023
Dear Chi-An,Thank you very much for sharing your experiences with us.We are happy to see that you had a nice overall stay.We look forward to welcoming you again in the future!Kind regards,MersiniFront Office Manager

10/10 Excellent

Andrine

Séjour de 3 nuits en octobre 2023
Réponse de Mersini le 5 nov. 2023
Dear Andrine,Thank you very much for sharing your experiences with us.We are happy to see that you had a nice overall stay. We look forward to welcoming you again in the future!Kind regards,MersiniFront Office Manager

10/10 Excellent

Cliff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All the staff were friendly and the property was clean. The hotel is situated on a main road, but we didn’t have a problem with any noise as it was inward facing so can’t comment on other rooms, but wouldn’t imagine it being that bad as the windows were pretty insulated. Location is about 5 mins away from the start of a main shopping street and in front of a bus stop that takes you to the airport (route 397). They had a good selection of hot and cold choices for breakfast which was enough for our 4 night city break. We weren’t told on check in but you need to book the gym in advance if you want to use it and it only opens from 8am (for those early risers).
Séjour de 4 nuits en octobre 2023
Réponse de Maria - Front Office le 26 oct. 2023
Dear Cliff, Thank you very much for your review of your recent stay at our hotel. We are happy to read that you had a nice overall stay. We look forward to welcome you again in the future! Kind regards,

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly, beautify kept hotel close to the museums
Beautifully kept hotel with warm welcoming staff that did so much to help make our stay as comfortable as possible. Room was amazing and well stocked with amenity's. Room was also very quiet you could not hear any noise from in or out side the hotel. Electrical sockets all had usb and usb c out let’s on them which was very convenient Breakfast was beautiful lots to choose from both hot and cold options. And the restaurant and bar food was amazing we had steak it was beautifully cooked. There is also a small convenience shop in the hotel that offers food, drink and other items. You are about a 15 min walk to the Rijk museum and 20 min walk from Van Gogh museum. 40 min walk into center of Amsterdam. This hotel is ideal for those looking for a quieter and more civilised stay at Amsterdam
Séjour de 1 nuit en octobre 2023
Réponse de Mersini le 26 oct. 2023
Dear Christopher,Thank you very much for your review of your recent stay at our hotel. We are happy to see that you had a nice overall stay and especially liked our new rooms.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will share your feedback with the departments involved. Kind regards,Mersini Front Office Manager

4/10 Médiocre

Maarten

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I like that the location of the hotel is perfect for a city centre visit to Amsterdam. Breakfast is good with a lot of options. Dinner is a bit below par. I was not all that happy with the room. Which was a bit strangely situated in the basement (-1) The airconditioning made a lot of noise and weird mechanical clicks during the night. The bed itself had seen it’s best time as well.
Séjour de 2 nuits en octobre 2023
Réponse de Floor le 23 oct. 2023
Dear Maarten,Thank you very much for sharing your experiences with us.We are happy to see that you enjoyed the location of the hotel and our breakfast.We are really sorry to hear about the inconvenience you experienced during dinner but also in your room.We discussed these points with the departments involved.In case there is anything we can do to enhance your future stay with us, please feel free to contact us directly.Kind regards, FloorDuty Manager

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Nice location but no outlets in the bathroom!
Overall you can’t beat the location! The service from the front desk and bar were also great! It was nice to have a refrigerator, iron, and decent blow dryer in the room. The bed and sheets were comfortable. The cons were the room was on the smaller side and ours faced the street/park and you could hear the noise. Also our room was not cleaned very well, had mold in the bathroom and had a couple of broken items. The most annoying thing was there was no outlet in the bathroom or close to the one mirror outside of the bathroom. It was very hard to get ready. I asked the front desk if all the rooms lacked outlets in the bathroom and they said yes! I find this super inconvenient. Also our air conditioner didn’t run when you had the key in the room slot. So every night we had to take it out for the fan to run then we would have no lights! Usually the key in the holder gives you lights and air conditioning/heat…this was opposite for air. So glad we figured it out right away otherwise it was super stuffy and you heard the outside noise even more! Overall we enjoyed the location so it made up for the rest…except the lack of outlets in the bathroom. That needs to be fixed.
Séjour de 4 nuits en septembre 2023
Réponse de Nicole le 11 oct. 2023
Dear Guest,Thank you very much for taking the time to write this review. We therefore hope to welcome you back to NH Amsterdam Leidseplein in the future. We are sorry about the fact the room did not meet your expectations. We are going to forward this information to the departments involved. Kind regards, Nicole Reception NH Amsterdam Leidseplein

10/10 Excellent

Faisal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was in a good location for travelling to the places we wanted to visit during our trip. The staff were friendly and offered useful advice when we asked. The room was clean, but the shower flooded within a few minutes, which was annoying. We had hotel breakfast on one of the mornings that we stayed. It was delicious, lots of variety and all very tasty. I would definitely recommend.
Séjour de 3 nuits en septembre 2023
Réponse de Rafa le 7 oct. 2023
Dear Faisal, Thank you for your lovely review! We're happy to read that overall you had a good experience with us although we are sorry about the fact the shower flooded within a few minutes and thank you for your lovely comment about breakfast We hope to be able to welcome you back soon! Kind regards, Rafa - Front Office

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed here when it was NH centre and was satisfied. I feel like it’s even gotten better over the years and Liedsplien is my favorite area. Quiet, but close enough to the fun! 😀
Séjour de 4 nuits en octobre 2023
Réponse de Rafa le 12 oct. 2023
Dear Jacob, Thank you for your lovely review! We're happy to read that overall you had a good experience with and even better than your last stay. We hope to be able to welcome you back soon! Kind regards, Rafa - Front Office

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect Location
Fantastic location for walking, biking, eating, drinking or catching a canal cruise. Even though they are currrently remodelling the hotel, it is very quiet even being so close to the Leidseplein area.
Séjour de 6 nuits en septembre 2023
Réponse de Mersini le 6 oct. 2023
Dear Mark,Thank you very much for sharing your experiences with us.We are happy to see that you had a nice overall stay. We look forward to welcoming you again in the future!Kind regards,

4/10 Médiocre

Roberto

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023
Réponse de Mersini le 6 oct. 2023
Dear Roberto,Thank you for your rating of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We would like to ask you to contact us directly to share your feedback with us. We hope to hear from you soon.Kind regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very convenient for transport, great location.
Séjour de 2 nuits en septembre 2023
Réponse de Rafa le 1 oct. 2023
Dear guest, Thank you for your lovely review! We're happy to read that overall you had a good experience with us. We hope to be able to welcome you back soon! Kind regards, Rafa - Front Office

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Construction at hotel!
Late check-in provided by the hotel. The room was not ready by 3pm and they also had construction going on next to my room which was very loud. It was not disclosed prior to booking or upon check-in. I would not stay here again.
Séjour de 2 nuits en septembre 2023
Réponse de Kimberley le 1 oct. 2023
Dear Anonymous,Thank you for taking the time to review our property.We're sorry to read that you did not enjoy your stay with us. We always strive to have the rooms ready by 3PM. I'm sorry that this wasn't possible on your day of check in.Furthermore, we are indeed currently renovating a part of the hotel, they work between 10:00 - 18:00 to minimize any noise complaints. In case you have any questions or any other remarks, please don't hesitate to contact us directly.Kind regards,Kimberley - Assistant Front Office Manager