Hey Alexandre, Thank you very much for taking the time to rate your stay with us. We put greatest importance on cleanliness and comfort, that's why we are sorry to hear that you obviously got a different impression. As part of our Lean Luxury philosophy, we do some things differently from other hotels, which can make it tricky for travel agents and booking sites to give accurate classifications. In order to receive star classifications, hotels have to offer certain services such as a restaurant or room service. To keep costs down for our guests though, we deliberately don't have all the traditional features of a hotel. Instead, we focus on central locations, characterful design and high-quality fittings for top-notch comfort with a touch of luxury. Unfortunately, that means that we don't fit neatly into a star category though, and we're sorry your stay wasn't what you expected.We alwyas want our guests to feel comfortable and at home, that's why we do our best every da. Too bad that we did not succeed in doing this time. But we will work to satisfy you again next time. Hope, you'll give us a second chance and we could welcome you back to one of our Ruby Hotels soon. Your Ruby Lissi Team

Hi MV, thank you for taking the time to evaluate your stay with us. Your feedback provides us with the opportunity to constantly improve our hotel and the quality of our service. The rooms get cleaned on a daily basis. We're sorry to hear that in your case the room didn't get cleaned. Next time, just talk to someone on our team, they're always happy to help with any issues. We hope you come back soon Your Ruby Lissi Team

Hi, thank you for taking the time to evaluate your stay with us. Your feedback provides us with the opportunity to constantly improve our hotel and the quality of our service. We're always trying to make our guests feel welcome and give them the feeling of having arrived. We're sorry you had a different impression talking to our hosts. That really shouldn't happen. We'll forward your criticism to our team and try even harder to further improve the quality of our service in the future. Hope you're back with us soon Your Ruby Lissi Team

Hi JO, thank you for taking the time to evaluate your stay with us. Your feedback provides us with the opportunity to constantly improve our hotel and the quality of our service. Ruby Lissi is located in a former post office building, which still houses a small post office branch. To get to the hotel, you can use the entrance at the well-known Fleischmarkt, which you reach through the signposted glass door. At the end of the small entrance hall the bar welcomes you with open doors - simply follow the good music. Alternatively, you can use the entrance at Laurenzerberg and the elevator takes your directly to the hotel lobby. We signposted everything - you can't miss it. We designed our hallways using darker colors on walls and ceiling in contrast to a colorful carpet and the really bright, clean rooms, providing our guests with a special experience when arriving in their room. Our concept is not everyone's personal cup of tea and we therefore aren’t the most suitable host for all guests as we are purposely not trying to be all things to all people. Your Ruby Lissi Team