Plage à proximité, sable blanc, navette gratuite vers la plage

Avis sur Las Terrazas de Abama Suites

5 out of 5
Las Terrazas de Abama Suites
Carretera General, TF- 47 Km9, Guia de Isora, Tenerife

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 61 avis sur 75." "
Note des voyageurs de 8 (Bien), d’après 8 avis sur 75." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 75." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 75." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 75." "

9,6/10

Propreté

8,8/10

Personnel et service

9,6/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 7 nuits en août 2023
Réponse de Guest Service Team le 21 août 2023
Dear Mrs. Софія Годякl,Thank you very much for giving us 10* in this review!!!We are very very happy you enjoyed your stay with us, we will be looking forward to welcoming you back a the resort.Kindest regards,

10/10 Excellent

MICKAEL

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2023
Réponse de Guest Service Team le 10 mai 2023
Dear Mickael,Thank you very much for your time and amazing review.Best regards,Guest Service Team

10/10 Excellent

GENEST

Voyage en famille
Les points forts : Propreté et confort de la chambre
exceptionnel
Séjour très agréable , belle qualité d’accueil .L’ensemble des employés sont attentionnés et à l’écoute . La résidence est très qualitative avec une vue exceptionnelle sur La Gomera . Je recommande vivement
Séjour de 7 nuits en février 2023
Réponse de Guest Service Team le 17 mars 2023
Tout d'abord, nous tenons à vous remercier d'avoir pris votre temps et de partager une critique aussi incroyable! Nous sommes plus qu'heureux de savoir que nous avons répondu à vos attentes.Au plaisir de vous accueillir à nouveau!Cordialement,

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique etablissement avec ses espaces verts. Le calme. Bel appartement. Gentillesse du personnel
Séjour de 7 nuits en septembre 2019
Réponse de Guest Service le 19 sept. 2019
Nous sommes très reconnaissants pour vos commentaires positifs qui nous remplissent de fierté. Et merci de prendre votre temps pour nous le faire savoir. Nous espérons vous revoir bientôt.

10/10 Excellent

CAROLINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en mai 2019
Réponse de Guest Service le 2 juin 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alentour superbe !
Nous avons eu du mal à trouver l'hôtel. Le check-in était rapide et les enfants ont reçu un sac avec des présents qu'ils ont appréciés. L'appartement était très beau et nous pouvions garer notre voiture gratuitement à coté. Les alentours sont aussi très beau et il y a une superbe vue depuis les piscines. Les collaborateurs sont très professionnels et le ménage est très bien fait. Je mettrais un bémol concernant la communication qui n'est pas optimum. Il y a la possibilité de nous faire amener à la plage du Ritz, avant de descendre nous avons demandé si on devait prendre des linges et la réponse a été non. Une fois arrivé à la plage, ,on nous dit qu'on doit payer pour les linges et les transats (après téléphone, ils ont amené des linges car ils s'étaient trompés, donc l'erreur est réparée)..., ensuite quand nous avons téléphoné pour qu'on revienne nous chercher, personne ne décrochait et ceci pendant plus de 25 minutes... , la piscine a été privatisée pour un événement privé (aucun écriteau pour nous dire que l'utilisation de la piscine est pas possible la journée) et le même problème le jour d'après avec le restaurant. Sinon, il faut avouer que tout était superbe.
Séjour de 7 nuits en octobre 2018
Réponse de Virginia Balzano le 15 nov. 2018
Cher Client, Je tiens à vous remercier pour prendre quelques minutes de votre temps pour nous transmettre vos commentaires sur votre séjour à Las Terrazas de Abama. En vous remerciant de vos bons commentaires sur le personnel. Veuillez m´excusez de ne pas avoir répondu à vos attendes au niveau de communication pour aller a la plage. Vos commentaires sont très important afin de pouvoir constamment améliorer notre service et l´expérience de nos clients. Je vous prie de nouveau de bien vouloir accepter mes excuses, et espère que vous garderez un bon souvenir de votre séjour parmi nous. J´espère avoir l´occasion de vous accueillir à nouveau dans un avenir porche, je veillerai personnellement à ce que vous passiez un séjour inoubliable. Avec mes sincères salutations Virginia Balzano Guest Service

10/10 Excellent

Sergei Timothy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 11 nuits en mai 2024
Réponse de Guest Experience Manager le 21 mai 2024
Dear Sergei, Thank you very much for your wonderful award which helps us to keep providing the best customer service and making your stay special.Looking forward to welcoming you again! Best regards, Sadia Martínez

10/10 Excellent

Janina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Guest Experience Manager le 17 mai 2024
Dear Janina, Thank you so much for awarding us a five-star rating! We're absolutely thrilled that you had such a fantastic experience with us at Abama HotelsWe appreciate your support and hope to have the pleasure of serving you again soon.Best regards, Sadia MartínezGuest Experience ManagerAbama Hotels

8/10 Bien

Laura

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice apartment, but one day suddenly the water turned off for 15 minutes and nobody told us. The apartment was clean but some corners of the bathroom were not cleaned. Toiletpaper was never refilled. We've booked breakfast, that was very good with some special offerings like Spanish Breakfast. A lot of families were in the breakfast room, so it was quite loud. The pools were very nice and heated.
Séjour de 5 nuits en mars 2024
Réponse de Guest Experience Manager le 24 mars 2024
Dear Laura, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay overall and that you appreciated our breakfast offerings, including the special Spanish Breakfast options. It's always a pleasure to provide a variety of choices to cater to our guests' preferences.On the other hand, we would like to thank you for bringing to our attention some points we need to improve. We value your feedback and aim to ensure that your experience with us is nothing short of exceptional.We look forward to the possibility of welcoming you back in the future and providing an even more rewarding experience.Best regards, Guest Experience ManagerAbama Resort

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté
Very clean and tidy around the resort, staff helpful and good choice of restaurants.
Séjour de 6 nuits en mars 2024
Réponse de Guest Experience Manager le 22 mars 2024
Dear Mr. David, Thank you very much for your wonderful review which helps us to keep providing the best customer service and making your stay special.Looking forward to welcoming you again! Best regards,

10/10 Excellent

Adis

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Alles einfach top 👍!!
Réponse de Guest Experience Manager le 16 févr. 2024
Dear Adis, Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear about your positive experience, and we truly appreciate your kind words.Our team is dedicated to providing the best possible service and ensuring our guests have a memorable time with us. It's incredibly rewarding to know that we were able to meet your expectations and make your visit enjoyable.Looking forward to welcoming you again. Best regards, Guest Experience ManagerAbama Resort

8/10 Bien

Anil

Les points forts : Propreté et confort de la chambre
Quality accommodation
The initial welcome was lukewarm but throughout the stay the reception staff were very courteous and helpful. The accommodation was to a high standard with all amenities. The reason for not giving a five star rating was the failure of the maintenance team to repair the lock on the patio doors in the living room despite reporting it on day one. We were told it would be fixed the next day but it never happened leaving us feeling vulnerable to a break in throughout our stay. Having said that we will definitely return as we enjoyed it immensely.
Séjour de 7 nuits en janvier 2024
Réponse de Guest Experience Manager le 8 févr. 2024
Dear Anil, Thank you for sharing your feedback with us. We're delighted to hear that you found our reception staff to be courteous and helpful throughout your stay, and that you enjoyed the high standard of accommodation and amenities provided. However, we sincerely apologize for the inconvenience caused by the maintenance issue with the lock on the patio doors. We understand the importance of feeling secure during your stay, and we regret that our team was unable to resolve this matter promptly. Rest assured, we will address this issue with our maintenance team to ensure it does not happen again in the future. Despite this setback, we're glad to know that you still enjoyed your time with us and that you plan to return. We look forward to welcoming you back and providing you with an even better experience next time. Thank you for choosing us, and we appreciate your understanding.Best regards,

10/10 Excellent

Michael

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Liked the total package on offer. Architecture, facilities, and staff attitude first class.
Séjour de 14 nuits en janvier 2024
Réponse de Guest Experience Manager le 8 févr. 2024
Dear Michael, We're thrilled to hear that you enjoyed your stay with us at Abama Resort and that our architecture, facilities, and staff attitude met your expectations. We strive to provide a first-class experience for all our guests, and it's always rewarding to receive such positive comments. We hope to welcome you back again soon for another memorable stay!Best regards,

10/10 Excellent

Douglas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was perfect for our family. The room/suite was spacious and had everything we needed. The swimming pools were terriifc and not too busy at all. We paid for breakfast and the veriety and service were excellent. The staff were accommodating and always on hand to help, including having a doctor sent to our room as our child was ill. The only thing we could wish to improve was the room service selection/menu which was quite limited and not always available (app issues apparently). We would definitely recommend and can't wait to come back. The only
Séjour de 8 nuits en décembre 2023
Réponse de Guest Service Team le 13 janv. 2024
Dear Mr Douglas,many thanks for your words and we really appreciate you dedicated us your precious time to write such a kind review about us.Hope to see you again with us!Best regards

10/10 Excellent

Rituparna, Winchester

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Our stay at the Las Terrazas was wonderful. The property is awesome. The Melvin restaurant serves sumptuous food. Super friendly staff. Thank you for making our stay memorable.
Séjour de 2 nuits en novembre 2023
Réponse de Guest Service Team le 13 janv. 2024
Dear Ritupama,we really appreciated you shared these amazing words and we hope to receive you soon with us!Kind regards

10/10 Excellent

Martinus, Amstelveen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en septembre 2023

10/10 Excellent

JODY

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 7 nuits en août 2023

10/10 Excellent

melanie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We had a really nice stay at the Terrazzas. It’s a paradise and the apartments are just stunning !!! Pure luxury. We will come back with pleasure. Thanks a lot. If I have to improve some points I will say : Offer a courtesy pack with salt, oil and pepper. Climatize the kids club : we couldn’t leave the children the afternoon as it was too hot. Add a spa & yoga course : I would have stay longer if you add such amenities Do only a pre-authorization for the deposit don’t charge.
Séjour de 5 nuits en août 2023
Réponse de Guest Service Team le 21 août 2023
Dear melanie,Thank you very much for your wonderful review which helps us to keep providing the best customer service and making your stay special.It was a pleasure and looking forward to welcoming you soon.Best regards,

10/10 Excellent

Benjamin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful resort. The pictures don’t do the views justice. Well designed apartments and the shuttle service around the grounds and beach is excellent. Incredibly relaxing. Hope to return!
Séjour de 8 nuits en avril 2023
Réponse de Guest Service Team le 17 avr. 2023
Dear Benjamin,First of all, we want to thank you for taking your time and sharing such an amazing review! We are more than happy to know that we met your expectations..Sincerely,Guest Service Team

6/10 Satisfaisant

Fredrik

Les points forts : Confort de la chambre
Les points faibles : Propreté
A nice place
Séjour de 4 nuits en mars 2023
Réponse de Guest Service Team le 17 mars 2023
First of all, we want to thank you for taking your time and sharing such an amazing review! We are more than happy to know that we met your expectations.Looking forward to welcoming you again!

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté et confort de la chambre
Beautiful
An absolutely stunning location with a beautiful apartment, well equipped for a week (or more) or enjoyment. Loved it.
Séjour de 5 nuits en octobre 2022
Réponse de Guest Service Team le 15 oct. 2022
Dear Thomas,Thank you very much for your nice words. We are happy to read to that enjoy yoour stay so much.Looking forward to welcoming you again!Best regards,

10/10 Excellent

Maurice

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amazing resort. Very quiet, excellent service.
Séjour de 3 nuits en septembre 2022
Réponse de Guest Service Team le 21 sept. 2022
Dear Mr. Maurice,Thank you very much for your time and fantastic review. We would be delighted to welcome you in the future again!Best regards,The Guest Service Team

10/10 Excellent

Ricky

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Fantastic property. Staff very helpful. Lovely pool area and local tennis club. Area is very quiet - only slight drawback to this was needing taxi’s to get around but for 10-15€ could be in one of the local villages for shopping and really good restaurants etc.
Séjour de 9 nuits en août 2022
Réponse de Guest Service Team le 16 oct. 2022
Dear Ricky,We would like to thank you for your time and for this fantastic review, it is very helpful.Best regards,The Guest Service Team

10/10 Excellent

Frank

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Uitmuntende accomodatie! Grote suites met alle voorzieningen (volledig uitgeruste keuken, wasmachine, airco in iedere ruimte separaat instelbaar, elke kamer een smart tv, prima service. Een huurauto is noodzakelijk
Séjour de 10 nuits en juillet 2022
Réponse de Guest Service Team le 1 août 2022
Dear First of all, thank you for taking the time to review your experience with us. The entire team that makes up Las Terrazas de Abama is grateful that you have chosen our resort for your recent stay in Tenerife. We are very happy to know that you have made the most of our facilities and we want to thank you for your warm words that attest to your satisfaction with our environment and the expected rest. We also value in a special way that you have enjoyed our gastronomic offer. We will be happy to welcome you again in the not too distant future and make you enjoy a relaxing vacation again. Sincerely, Guest Service Team

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lovely property, great staff, quiet, great place to go and recharge the batteries, will be going back soon
Séjour de 14 nuits en juin 2022
Réponse de Guest Service Team le 16 juil. 2022
Dear Daniel, Thank you very much for your nice words about our resort. We are really happy to know that you enjoy your stay so much and we hope to welcome you back soon! Best regards,

8/10 Bien

Hina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The three bed apartment is stunning and the property is surrounded by beautiful views. Dining out options are limited unless you are willing to travel and the shop on site could be better stocked. Overall a good stay.
Séjour de 7 nuits en avril 2022
Réponse de The Guest Team le 5 mai 2022
Dear Mrs. Hina, thank you very much for sharing your experience at Las Terrazas de Abama and feedback, we will take it on board to keep improving. Best regards, The Guest Team

10/10 Excellent

Caroline Sabine

Voyage en famille
Sehr schöne Appartementanlage. Alles ist sehr gepflegt und das Personal zuvorkommend.
Séjour de 5 nuits en avril 2022
Réponse de Guest Service Team le 11 avr. 2022
Sehr geehrter Caroline Sabine, Wir wissen Ihre Meinung und Bewertung sowie Ihren Kommentar zum Personal sehr zu schätzen. Wir freuen uns sehr, Ihre Gastfreundschafts- und Servicebedürfnisse sogar über Ihre Erwartungen hinaus erfüllt zu haben. Mit freundlichen Grüße

10/10 Excellent

Andrea

Les points forts : Propreté et confort de la chambre
Fantastic stay
The staff at Las Terrazas were outstanding. We stayed in one of the very well equipped apartments. It had two terraces with sun loungers. The kitchen was very well equipped. Fantastic infinity pool with views over the coast. Highly recommended.
Séjour de 7 nuits en janvier 2022
Réponse de Guest Service Team le 26 janv. 2022
Good morning, Thank you very much for your last comments. We are glad to see you have enjoyed your stay with us and the resort facilities. We really hope to see you back soon! Best regards, Guest Service Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Unlucky i guess, but all in all good
All in all a very nice stay, salt the only night where we wanted to relax and enjoy the sunset from our balcony the neighbors had decided to thorough a party. Apparently from what the staff told us it's impossible to do anything about that in Spain before 10pm. They did make several efforts to make them stop but it took the whole evening. We did get 50% of that day refunded but we'd rather have had a nice evening enjoying the sunset from our balcony
Séjour de 3 nuits en novembre 2021
Réponse de Guest Service Team le 1 déc. 2021
Dear Madam/sir, First of all, thank you for your time and your review. We are glad to see you enjoyed in our resort and we hope to see you back as soon as possible. We do our best in order to make your stay as pleasant. Best regards, Guest Service Team

10/10 Excellent

Björn

Voyage en famille
Les points forts : Propreté et confort de la chambre
Lovely hotel!
This hotel is amazing. We had a wonderful Apartment with a beautiful sea view
Séjour de 7 nuits en octobre 2021
Réponse de Guest Service Team le 15 nov. 2021
Dear Björn, Thank you very much for sharing your recent experience at our resort. It is a pleasure for us to see that you have enjoyed your stay and we will be delighted to welcome you again as soon as possible. Sincerely, Guest Service Team

10/10 Excellent

Okan

Les points forts : Propreté et confort de la chambre
Séjour de 7 nuits en décembre 2020
Réponse de Guest Service Team le 27 déc. 2020
Dear Okan, thank you for your time to give us your evaluation on us. We appreciate it very much and we are very glad to know you have had a wonderful stay with us. Looking forwards to seeing you back in the near future. Kind regards,

10/10 Excellent

Ingrid

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2020
Réponse de Guest Service Team le 22 déc. 2020
Dear Ingrid, First of all, thank you for taking the time to discuss your experience with us. All the team that make up Las Terrazas de Abama thank you for choosing our Complex for your recent stay in Tenerife. We are very pleased to know that you have fully enjoyed our facilities and we want to thank you. We would be delighted to welcome you again in the not too distant future and make you enjoy a relaxing vacation again. Sincerely,

10/10 Excellent

Ingrid, München

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ausgezeichnete und absolut empfehlenswerte Wohnanlage.
Séjour de 7 nuits en décembre 2020
Réponse de Guest Service Team le 15 déc. 2020
Dear Ingrid, Thank you very much for your nice word about our resort. We really hope you are able to come and visit us soon Best regards,

10/10 Excellent

Warwick

Les points forts : Propreté et confort de la chambre
Holiday home and remote working
Great quality and service. Very tranquil and high quality service. Perfect setting
Séjour de 6 nuits en novembre 2020
Réponse de Guest Service Team le 23 nov. 2020
Dear Warwick, thank you very much for your review. We are very glad to know that you enjoyed your stay and find La Terrazs such a perfect place, this means that we fulfilled your expectations and that is wonderful for us. We hope to see you again soonly!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté
Séjour de 5 nuits en février 2020
Réponse de Cristián Alberto Front Office Manager le 2 mars 2020
Dear Mr. Thanks for your positive evaluation Kind regards Cristián Alberto Front Office Manager

10/10 Excellent

Tobia, Stuttgart

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et équipements
Die Anlage war weitläufig und nicht überfüllt. Die Lage in Mitten des Golfplatzes mit dem verbundenen Ausblick ist einzigartig. Parken direkt vor dem Apartment rundet das Angebot ab.
Séjour de 5 nuits en février 2020
Réponse de Gästeservice-Team le 20 févr. 2020
Sehr geehrter Herr Tobia, wir danken Ihnen, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Es freut uns sehr zu wissen, dass sie einen angenehmen Aufenthalt in Las Terrazas hatten. Wir hoffen, Sie bald wieder zu sehen. Mit freundlichen Grüßen

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et équipements
My husband and I wanted some winter sun in a property that offered plenty of private space and well away from what some traditional Tenerife resorts. Las Terrazas de Abama was perfect for us. Wonderful apartment and outdoor space that was meticulously maintained daily. The pool areas were lovely and peaceful and an added bonus would be to have one of the three pool areas as adult only. A car is essential as nearest supermarket is about a 10 minute drive away.
Séjour de 8 nuits en février 2020
Réponse de Guest Service. le 14 févr. 2020
Dear Anonymous,We appreciate your time to comment on your opinion about Las Terrazas. It is a pleasure to receive praise of such magnitude. We hope to see you again soon. Best regards.

10/10 Excellent

jette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super ophold
Stedet er utroligt smukt beliggende, og der er alt i lejligheden, bortset fra en hårtørrer. Tror ikke det findes bedre. Det er moderne og smagfuldt indrettet. Den nærmeste lille by San Juan er rigtig hyggelig m. badestrand.Stedets rest. er i en klasse for sig, hvis man kan lide spændende og god mad.
Séjour de 5 nuits en février 2020
Réponse de Guest Service Team le 11 févr. 2020
Dear Mr. Jette Thanks for sharing your comments with us. We are very happy to see you enjoy our hospitality and proud to know that Las Terrazas de Abama has satisfied your expectation. We work every day to fulfill them. Looking forward to seeing you again very soon in the near future. we apologize about the item you mention. Thank you, Best regard

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Die Ausführung und die Lage sind einfach sensationell. Wenn man Ruhe sucht ist man hier an der richtigen Adresse.
Séjour de 7 nuits en janvier 2020
Réponse de Guest Service le 27 janv. 2020
Danke für Ihren Besuch! Wir hoffen, Sie bald wieder zu sehen.

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxed luxury apartments
Wonderful apartments located away from the larger hotel down the hill. Staff couldn’t do enough to help and the facilities are excellent. Great place for a relaxed week (the golf course is very impressive too).
Séjour de 6 nuits en janvier 2020
Réponse de Guest Service Team le 27 janv. 2020
Dear Mr Stuart, Thank you for your review and we are glad to see you enjoyed you stay with us and the resort. We hope to have you back soon at Las Terrazas de Abama. Best regards, Guest Service Team

10/10 Excellent

Alexander

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay, very nice location with great views to the ocean
Séjour de 6 nuits en janvier 2020
Réponse de Guest Service Team le 27 janv. 2020
Dear Mr. Alexander, We would like to begin by thanking you for choosing Las Terrazas de Abama for your time, as well as the time you have taken to share your experience with us through our Guest Satisfaction Survey.. Once again , thank you for letting us know about your experience and please do not hesitate to contact us if you decide to visit our resort in the future, since we will do our best for you to have a lovely holiday at Tenerife. Kind regards, Guest Service

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2019
Réponse de Guest Service le 8 janv. 2020
Thank you for your feedback! We look forward to receiving you again! Happy New Year 2020!

8/10 Bien

Annelise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Besværligt med indkøb da nærmeste supermarked kun kan nås med taxa. Restauranter på området var overtegnet hele perioden - fik at vide at folk bestilte op til 1 år før. Dejlige lejligheder.
Séjour de 6 nuits en décembre 2019
Réponse de Guest Service le 8 janv. 2020
Dear guest, thank you for sharing your invaluable feedback. As a general rule, we always recomend booking services such as dining reservations, golf, tennis well in advance so you are able to enjoy your preferred times. Holiday season can be very busy and restaurant capacity is highly sought out between the 19hr - 20:30hr time window. We look forward to seeing you back soon! Thank you for choosing Las Terrazas de Abama!

6/10 Satisfaisant

Robert

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Guess can't expect more in middle of ocean.
At check in the front desk was friendly and promised the world including a different location closer to the group. Suggested setting in bar/restaurant while room was being made ready. Instead went one of the group's room to wait the promised "oh, no more than an hour, we'll call." No call, no answer when calling in to check. Three hours later walked down to be informed it's ready. Property is nice and well equipped in an apartment style. Surface looked clean but when cellphone slid under bed, piles of "dust monsters" were hiding. Then after each day's cleaning, room needed to be aired out from the abundance use of some caustic smelling cleaning agent. There was jackhammers running from sunrise to sunset. Great view on the ocean but couldn't have a conversation because of the work. The troubles of building on a volcanic island. Paint peeling in pool area. Tennis not open, one golf course was open but huge jackhammer mounted on a backhoe made it sound like a war zone. Sliding doors would not lock so had to lower the storm shutters whenever leaving. Nothing else in the near area and an overall disappointment.
Séjour de 8 nuits en novembre 2019
Réponse de Cristian Alberto – Front Office Manager le 8 janv. 2020
Dear guest, thank you for taking time and sharing your experience in Las Terrazas de Abama. Our check in time is 15:00 hr. Apartment keys are guaranteed for this time but we are glad to provide earlier as a courtesy when possible. Early check in at our property is unfortunately not available but this causes no limitation to what facilities you can enjoy in the Resort or Beach area on your immediate arrival. Your comments will prove highly useful as we strive for excellence. Cleanliness and topnotch facilities are two things we tirelessly work on. I am obliged to apologize if we missed some things. They have certainly been looked at. Thank you again for choosing Las Terrazas de Abama as your holiday destination. We hope that you someday provide us another oportunity to help you make great holiday memories. Kind regards,

10/10 Excellent

Imran

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019
Réponse de Guest Service Team le 12 nov. 2019
First of all thank you for taking your time. We really appreciate and very happy with your opinion about our Resort. We hope you enjoy yourself in Las Terrazas. Kind Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Flexibility of an apartment with hotel service
Very well equipped apartments (even had an electric juicer) and in a great location at the top of the Abama resort. All sorts of restaurants within walking distance of the apartments as part of Abama, including 1 and 2 Michelin starred restaurants! Three large pools on site, and a great private beach accessible from the Ritz Carlton hotel next door. In all, a great resort away from the hustle of the main Costa Adeji.
Séjour de 4 nuits en novembre 2019
Réponse de Guest Service Team le 11 nov. 2019
Dear Guest Thank you for extending us such a great review, we are really happy to have met your expectations. All the deatils you have mentioned about our amenities and facilities are really well described. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much and we hope to welcome you again very soon. Best regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newly built, very good quality, friendly staff, hire car is needed, or taxi required but easily booked from reception.
Séjour de 6 nuits en octobre 2019
Réponse de Guest Service le 4 nov. 2019
We are very grateful to you for having taken your time and giving us your fantastic opinion about the impressive service we are giving in Las Terrazas and its resources giving you the best hospitality you deserve. We hope to see you again very soon. Kind regard

10/10 Excellent

Janine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This property was fantastic, very clean and well equipped with 2 large double rooms . The views from the balcony is stunning. I would highly recommend
Séjour de 5 nuits en octobre 2019
Réponse de Guest Service Team le 29 oct. 2019
Dear Janine,Thanks a lot for the highest score for our Resort. On behalf the Management Las Terrrazas`s team appreciate it very much and is very proud of it.

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 11 nuits en août 2019
Réponse de Guest Service Team le 18 août 2019
Dear Mr. Gary, Thanks for sharing your comments with us. We are very happy to see you enjoy our hospitality and proud to know that Las Terrazas de Abama has satisfied your expectation. We work every day to fulfill them. Looking forward to seeing you again very soon in the near future. Thank you, Best regard

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort is exceptional in every way. My family and I go to great resorts every year but this one really got the top marks. The views are stunning, the apartments are beautiful and new, the resort itself is spotlessly clean, and everywhere you look you see something pleasing to the eye. We especially liked the warm-water swimming pool, and the staff, which was extremely helpful in every way.
Séjour de 9 nuits en août 2019
Réponse de Guest Service le 17 août 2019
Dear Guests, We are happy to read your good comments and we thank you for giving us this review, Your positive comments are very important for us and it will motivate us to maintain and go further improving our service. Regards Guest Service.