2 piscines extérieures, tentes de plage, parasols de plage

Avis sur Saddlebrook Golf Resort & Spa Tampa North - Wesley Chapel

4 out of 5
Saddlebrook Golf Resort & Spa Tampa North - Wesley Chapel
5700 Saddlebrook Way, Wesley Chapel, FL

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 321 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 219 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 155 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 146 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 161 avis sur 1002." "

7,4/10

Propreté

7,6/10

Personnel et service

6,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Phyl, Haute Savoie

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A éviter si possible
L endroit est magnifique avec de très belles installations ( golf, piscines, tennis, SPA). Par contre en ce qui concerne la chambre De Luxe avec 2 grands lits : Lavabo bouché La douche Ave un pommeau à moitié bouché Tapisserie de la salle de bains qui se décolle et qui a été recollé par petit morceau Trouvé deux bestioles dans le lit !!!!. La moustiquaire de la terrasse de la chambre m est resté dans les mains Le frigo de la chambre était vide et en parti démonté Par contre le restaurant Steack House est très bien

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel sadelbrook
que dire de cet hotel 2 points négatif il est éloigné de tampa 35 km et 50 km du centre et les chambres sont moyennement isolées on a bien entendu les voisins directs. par contre tout le reste c'est le top l'environnement, le service si vous aimez le luxe le golf et le tennis allez y

10/10 Excellent

Janette

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk host was very accommodating when I asked her to place me near pool with grandkids and asked for a late checkout. Nailed customer service skills.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Joseph D.

Voyage en groupe
Les points faibles : Équipements
Layout of complex was difficult. Entrance was about 2 miles from resort area and could only do valet parking which made it inconvenient to go in and out. Limited restaurants(1) and no convenience stores on site. Valet service slow for multiple departure of cars. Fair at best.
Séjour de 2 nuits en mai 2024

8/10 Bien

Elisa

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024

2/10 Horrible

Nikki, Bluffton

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My door was rusted shut, it was outdated, mandatory valet but I was told to retrieve my own car and park it myself as well. My car is standard and the only driver stalled trying to drive it it felt unsafe. Pool games were closed early. No refrigerator in my so called suite. I asked them to change a lightbulb and my remote batteries when we first arrived and they gave me attitude about it. The broken lightbulb they needs help removing (yes 2 men to remove a light bulb) and yet they left broken pieces on the counter below. Non diligent. I did not want to be there after 5 minutes of checking in. Not what I expected. Stained rug mildew looking areas.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 21 mai 2024
Nikki, Your feedback is incredibly important to us, and I'm truly saddened to learn of the challenges you faced during your stay. Rest assured, we are fully committed to offering a luxurious and blissful experience for all our guests. In line with this commitment, we have some exciting renovations coming during the fourth quarter of this year that will elevate every aspect of our resort to new heights of excellence.I have taken note of your comments regarding our valet parking, service and hours of operation, and we will address your concerns with our team to ensure it meets our high standards of service. Should you have any further concerns or wish to discuss your stay in more detail, please don't hesitate to reach out to us directly. I eagerly anticipate the opportunity to welcome you back and exceed your expectations with the positive changes we're implementing.

10/10 Excellent

KEVIN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place!!
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Kevin, I truly appreciate your review and I'm elated that you had a great stay at Saddlebrook Resort. Whether you're simply relaxing by our pool or hitting our greens and tennis courts, there's always something fun when you're staying with us! I look forward to welcoming you back soon so we can exceed all of your expectations once again.

4/10 Médiocre

Fred

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Fred, Thank you for taking the time to share your rating with us. I truly regret we fell short of your expectations this time and I’d appreciate the chance to regain your trust on a future visit. Should you have any further feedback, please contact us directly. I look forward to the exceeding your expectations and showcasing the exceptional hospitality we aim to uphold.

4/10 Médiocre

mercedes

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We found a huge cockroach on the kitchen floor and spiders on the bed. Toilet lid with blood drops
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Thank you for bringing this to our attention. Our team is dedicated to maintaining pristine environments throughout our resort, and we sincerely regret the challenges you encountered this time. Please rest assured that we will address these concerns immediately to ensure a comfortable and enjoyable stay for all our guests. Should you have any further concerns, please contact us. I’d appreciate the chance to regain your trust and welcome you back for a experience that exceeds all of your expectations.

10/10 Excellent

Yanileivis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Yanileivis, Your rating is truly appreciated and I'm pleased to learn you had a perfect stay at Saddlebrook Resort. I'm glad you could enjoy the beauty of our Tampa landscapes and amenities and I look forward to welcoming you back for more fun in Wesley Chapel!

2/10 Horrible

Dubell

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Difficult and uncomfortable to transport in the resort. Plus they charge a thirty dollar fee daily to keep your car there but you can’t use it to get around.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Andrew,I regret any confusion regarding our valet parking service. We strive to be transparent about all fees associated with our services by including this information on our website and third booking sites. Rest assured, we’ll review our communication materials to ensure this information is easily accessible to all guests.I’d also like to share that our resort was created as a car free village, contributing to the tranquil environment of our resort and preserving the natural beauty of our grounds. The golf cart service adds an extra touch of convenience and allows guests to navigate our expansive grounds with ease. If you have any further questions or concerns, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

4/10 Médiocre

Robert

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed at a golf course resort. Course was in horrible condition, they made us valet park then charged us $30/day. Car was far away and had no means of transportation other they having their bell hop transfer us by golf cart and a tip was expected every trip. Check in people were not friendly at all. Our room smelled very musty. Will never stay here again.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Robert,I'm genuinely disappointed to learn about your recent experience. Please know that your satisfaction is our top priority. Rest assured, we are dedicated to providing exceptional golf experiences, and we are actively working to maintain our courses to the highest standards possible. With our state-of-the-art training center, pro shop, and professional instruction, our aim is to ensure that each tee time offers you the opportunity to hit incredible swings while soaking in the beauty of our wilderness areas rich in cypress, pine, and palm trees.It's important to note that our resort was designed as a car-free village to preserve the beauty and serene ambiance of our grounds. However, I understand that this may not have aligned with your preferences, and we will take your feedback into consideration to better cater to our guests' expectations.I regret that our service did not exceed your expectations on this occasion. We will address this with our team to ensure that our high standards of guest care are consistently met.Additionally, I'm thrilled to announce that renovations are on the horizon to enhance our facilities and elevate your overall experience. Exciting additions and improvements to our rooms are set to arrive during the fourth quarter of this year, promising an even more delightful stay for our guests. I eagerly anticipate the opportunity to welcome you back for a renewed experience.

2/10 Horrible

William

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When Booked had a king bed when arrived they said they had none but we would have a queen ok whatever get into the room and its a two full beds unacceptable went up no manager at the time ask them to call that was Friday night still waiting. I want some money back the place was awful stay. Room was dirty and had no remote or phone crazy never will stay there again.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 3 mai 2024
Thank you for sharing your experience with us. I'm disappointed that your recent stay fell short of your expectations. Your feedback is valuable, and we take it seriously as we strive to provide excellent accommodations for all our guests. Rest assured, I’ve noted your request for a call and we will reach out so we can address your concerns. I look forward to regaining your trust and exceeding your expectations in a future visit.

10/10 Excellent

Brian Eun Hwan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
I'm overjoyed you had a perfect time at Saddlebrook Resort. I can't wait to welcome you back soon. Our beautiful Tampa landscapes and amenities will be waiting for you!

10/10 Excellent

Jana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place loved the golf and staff very awesome!
Séjour de 7 nuits en février 2024
Réponse de General Manager le 2 mai 2024
Jana, I appreciate your review and I'm thrilled to hear that you had a fantastic time at Saddlebrook Resort, especially enjoying our golf and our amazing staff. Can't wait to welcome you back for another round of fun!

10/10 Excellent

Luc

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tennis courts and great swimming pool.
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Luc, Thank you for the stellar review! I'm glad to hear that you served up some fun on our tennis courts! Whether you're acing your game or just enjoying a friendly rally, we're here to keep the good times rolling. Looking forward to having you back for more fun in the sun!

10/10 Excellent

JACQUELINE

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 mai 2024
Thank you for your fantastic rating! I'm thrilled to hear you had a wonderful experience at Saddlebrook Resort. We hope you enjoyed our top-notch amenities, from our world-class tennis facilities to our beautiful pool and everything in between. Your satisfaction is our priority, and I can't wait to welcome you back for more unforgettable moments!

8/10 Bien

Gwendolyn Marie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked the swimming pools and the large number of sun chairs available. Staff are very friendly. Service to bring what you require to your units was quick and very friendly personnel. Had a small problem with our toilet. Called for service and they attended immediately and repaired the issue. Valet personnel are super friendly and very hard working. The bell service personnel are also very friendly and hard working. Will definitely return next year!
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Gwendolyn Marie,Wow, thank you for the glowing review! I'm pleased that you enjoyed our swimming pools, friendly staff, and excellent service. I'll make sure to pass on your compliments to our hard-working team. Saddlebrook Resort can't wait to welcome you back next year for another amazing stay!

6/10 Satisfaisant

Monica

Les points forts : Équipements
Very dated annd dark inside - furnishings, decor, kitchen (rust stains on shelves in fridge and on outside). Mold on door frame from bedroom to kitchen. Too few outlets for charging laptops, iPhone. Valet service is mandatory (golf cart only resort) and it was terrible, disorganized and lack of communication among staff. For example, I had a late check in and needed to leave early the following morning. I advised the valet and he told me he’d leave the car in the registration area and to let the valet know in the morning. Before heading back to the valet, before leaving my room, I made the request that I would be needing the car. When I arrived, I was told the car was parked in the parking lot and I had to wait. Similarly, on the morning of checkout, I returned from eating breakfast locally off site. When I dropped off the car with the valet, I advised him I’d be checking out in less than 1.5 hours and if he could leave the car at the registration area. With 4 luggage in tow, and on leaving my room, I also texted the valet number to request the car be ready. The valet said they parked the car again and I would have to wait… I waited 30 minutes. But beautiful, expansive, sprawling grounds and walkways, lovely pool area with 10’ depth on one end.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
I’m delighted to hear that you could immerse yourself in the tranquil beauty of our resort, adorned with lush gardens, inviting stone benches, and meandering stone paver walkways. Your appreciation for our serene courtyards adds to the charm of our grounds.However, I'm disheartened to learn about the challenges you encountered during your visit. Ensuring a comfortable and inviting atmosphere for our guests is our top priority, and your feedback regarding the room furnishings has been invaluable. Please rest assured that we take your comments seriously, and our team will carefully review them to ensure that we provide accommodations that exceed your expectations.Additionally, I want to share some exciting news: we have renovations on the horizon that will elevate our facilities and enhance the overall guest experience. These improvements are a testament to our dedication to providing a memorable stay for all our guests.Regarding your experience with our valet service, while it plays a crucial role in maintaining the pristine beauty and tranquility of our grounds, I understand your frustration and I regret any inconvenience caused. Your feedback has been noted, and we will work diligently to optimize this service to ensure a seamless and efficient experience for all our guests.I truly appreciate your feedback, and I look forward to the opportunity to welcome you back for a truly exceptional stay. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly.

10/10 Excellent

Susan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort. Valet parking only is a hold up.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Susan, I'm delighted to hear that you found our resort beautiful! Our valet parking service not only adds to the convenience of our guests but also plays a significant role in preserving the pristine beauty of our grounds. By minimizing the number of cars on the property, we aim to create a tranquil and picturesque environment where you can truly unwind and enjoy your vacation to the fullest. Thank you for your understanding and cooperation, and I look forward to welcoming you back to Saddlebrook Resort soon!

4/10 Médiocre

Najah

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Pros 1. Grounds are BEAUTIFUL! 2. Amenities outside of your room are great (pool, etc) CONS 1. OVERPRICED ROOMS!!! We had a 1 bd suite - mold in the bathroom; kitchen fridge rusty; kitchen floor had cracks. Called maintenance - they never came. 2. Furniture is DATED! This is not “vintage” - it’s OLD and needs to be updated, badly. 3. Parking is a DISASTER! - You have no other option but to pay $30 for valet. However - it’s took over 45 minutes for them to bring my car around and we ended up being late for the event we were in town for. - there is not enough staff - the “complimentary” golf carts to get you to your room hardly had anyone available to run them. When we finally got someone - she was VERY NICE - yet we could tell the poor lady was STRESSED! 4. If you call the front desk or concierge, good luck getting anyone. It either rings forever OR goes to voicemail. The only line that works and is promptly answered is the reservation line - which I found out is answered by an outside 3rd party company not even on the property. This is my 2nd time at this property and I truly think it may be my last without some serious upgrades and management improvements.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Thank you for sharing your feedback, Najah. I'm delighted that you appreciated the beauty of our grounds and enjoyed our amenities. However, I regret that some aspects of your stay did not exceed your expectations. I'm glad to say that your concerns will be addressed as we're currently undergoing exciting renovations aimed at enhancing our guests' experience, with upgrades that will surely impress you on your next visit. I assure you that our commitment to providing excellent and prompt service remains unwavering and we'll review our processes to make sure each stay reflects it. I also want to share that our valet service is designed to maintain the pristine beauty of our grounds and ensure a seamless experience for all guests. I appreciate your feedback and look forward to the opportunity to welcome you back for a truly exceptional experience.

8/10 Bien

Hasan, HUDSON

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
I'm pleased to learn you had a fantastic experience at Saddlebrook Resort. It's always our goal to provide exceptional service and amenities to our guests, and we're delighted that you enjoyed the beauty of our grounds and the many activities available. From golf and tennis to wonderful dining options and more. I can't wait to welcome you back!

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was not sure about the valet parking but it turned out to be ok. Not sure what it would be like in the busy season?
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
I appreciate you sharing your experience, Sandra! I'm overjoyed that you found valet parking satisfactory during your stay. Imagine this: beautiful gardens, top-notch sports facilities, and an ambiance that makes you want to come back for more. Whether it's relaxing in our beautiful surroundings or having a blast enjoying our amenities, we're here to make sure your next visit is extraordinary every time. I can't wait for you to come back to Saddlebrook Resort for more great days!

4/10 Médiocre

Jim

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Enjoyed our stay. We found that the rooms are out dated, there was no mini fridge in the room so no cool drinks unless you buy from the resort. Did not expect to be forced to pay 30 dollars a day for valet parking. Another hidden fee is the resort fee of 28.00 a day. Place was probably really nice in the 80s.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Jim,I’m glad to hear that you enjoyed your stay overall. However, it’s disappointing to learn that some aspects fell short of your expectations this time. Your feedback about our rooms has been duly noted, and I want to assure you that we’re committed to addressing your concerns.I’m excited to share that we have upcoming renovations in the pipeline that will bring many surprises to elevate our guest experience even further. We’re constantly striving to enhance our accommodations and facilities to ensure the best possible stay for our guests.Regarding your concerns about our valet and resort fees, I regret any dissatisfaction you experienced. We aim to provide clear information about these fees by prominently displaying them on our website. We’ll review our communication processes to ensure transparency and clarity for all guests.Additionally, I’d like to highlight that our valet parking policy helps us maintain the beauty and tranquility of our grounds, while our resort fee unlocks exciting amenities such as pools, fitness center, basketball court, and more!I look forward to welcoming you back to showcase all the improvements we’re working on and provide you with an even more enjoyable experience during your next stay.

10/10 Excellent

Dianne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service here was great- especially Nancy from the concierge! She was wonderful. No complaints- the rooms are a little bit outdated but we found it charming. They were clean and spacious. Would stay here again.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dianne, your feedback lightens up the day! I’m overjoyed that you had a fantastic time at Saddlebrook Resort, especially with Nancy's stellar service. She truly is a gem! I’m also pleased you found our rooms spacious and clean. And guess what? We've got some exciting renovations in the works that'll add an extra sprinkle of magic to your next visit. Can't wait to welcome you back for more perfect stays!

8/10 Bien

William James

Séjour de 5 nuits en avril 2024
Réponse de General Manager le 13 mai 2024
William, Your review is truly appreciated, and I'm overjoyed that your experience at Saddlebrook Resort was pleasant! I look forward to your return. Our beautiful grounds, scenic golf courses, tennis courts, spa, pools, and more will be waiting, ready to create perfect memories in Wesley Chapel.

2/10 Horrible

Amber

Voyage en famille avec de jeunes enfants
Upon checking into room 232. There was a roach on the floor. A random tv entertainment center in the hallway. it was out of the way, but just random and weird! Ran a bath for my infant and black water came out with black specs in it. Went to quickly drain it and the drain spout wouldn’t stay up on its own so I had to find a random item to keep the drain open. Was visiting my sister and once we got back late and went to bed, we woke up in the morning to find blood on sheets where the pillow layed so we didn’t see it until next morning after we moved pillows in the to make bed. Had early plans at sisters the next morning and got back to room late (7pm) to see that room still hasn’t been clean , same bloody sheet on bed so decided to just head home! Called front desk as my husband was clearing room with our belongings to let them know we were Checking out due to no housekeeping and wouldn’t be able to give my infant a bath and she said to me don’t expect to get a refund, you are passed late check out.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Amber, I'm truly disappointed to hear about the challenges you encountered during your recent stay. We’re committed to providing comfortable accommodations and excellent service to all our guests, and it's disheartening to learn that we fell short of your expectations. Rest assured, I will personally investigate each concern you've raised to ensure they are promptly addressed. I’d also like to share that we request guests to provide us notice at least 24 hours before an early departure. We appreciate your understanding in this matter. Your feedback is invaluable to us, and I regret any inconvenience caused. We'd love the opportunity to regain your trust and exceed your expectations on a future visit. If you have any other concerns or if you’d like to discuss your experience further, please don’t hesitate to reach out to us directly.

2/10 Horrible

Joseph

Les points faibles : Propreté et personnel et service
Séjour de 6 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Joseph, I'm disappointed to learn your experience did not meet your expectations and I assure you we are committed to continuously improving so we can provide the best experience to each one of our guests. Your feedback is key in this endeavor and I'd appreciate the chance to learn more about your stay. If you'd like to discuss your experience further, please don't hesitate to reach us directly. I look forward to the chance of exceeding your expectations in a future visit.

2/10 Horrible

Guillermo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s funny because the called the place … Resort… they charge 30 dollars for a valet parking and you have to park your car and pick it up yourself There no phone in the room They say you can call the front desk so we can get picked up by the shuttle but we called and no one came to pick us up, which then we had to walk all the way to the front and like that for the rest of our stay. There was a weird stench in the room. They charge 28 dollars for resort fee. Very disappointed.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Guillermo, Thank you for sharing your feedback. I'm disappointed to hear about the challenges you encountered during your stay. We strive to provide a seamless experience for our guests, and I regret any inconvenience with the valet parking and shuttle service. This situation will be discussed with our team as prompt and efficient service is key to an enjoyable experience. Maintaining a clean and comfortable environment is a priority, and I assure you we'll address this with our housekeeping team to ensure we provide pristine rooms for all our guests. I'd also like to share that our resort fee grants you access to our pools, fitness center, basketball court, Wi-Fi, and many more amenities to enhance your stay. If you have any further concerns, please don't hesitate to reach out to us directly.

4/10 Médiocre

Maria, Garfield

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wouldn’t book again on Expedia there’s a $120 fee due at the resort . Wrong it’s $400 plus 28$ resort fees daily if you have a car you expected to pay $30 a day for your car plus tips everytime u ask for ur car .. nothing was open but the restaurant in the hotel the spa was closed the steakhouse closed nothing to do very boring hardly saw people place was semi empty few golfers this place is good for a golfer that is it once you leave the resort everything around closes at 9-10 super early spent most of my trip out of the resort.. the only thing I will say is that the resort is very pretty outside rooms need renovations .
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Maria, Thank you for sharing your experience with us. I truly appreciate your feedback and I'm delighted to hear that you found our resort perfect for golfers! Our picturesque golf courses are indeed one of the highlights of our property.Regarding the resort fees and parking charges, I regret any confusion. We always strive to provide transparent pricing, and your feedback will help us ensure clarity for all our guests.I understand your disappointment with the hours of operation for our amenities, and we'll certainly consider this as we continue to enhance our offerings for all guests. I'm excited to share that renovations are already underway to elevate our facilities and provide an even better experience for our guests.If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. We're dedicated to ensuring that your next stay exceeds your expectations and provides you with the exceptional experience you deserve.

10/10 Excellent

Esteban

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de General Manager le 24 avr. 2024
Esteban, I'm overjoyed to hear that you had a fantastic experience during your stay. I look forward to welcoming you back to Saddlebrook Resort for another perfect visit amidst the beauty of our Tampa Landscapes!

6/10 Satisfaisant

Alfredo, Lakeland

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
No hot tube. Tow hot tube one cool water the other warm.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 16 avr. 2024
Alfredo, I appreciate you sharing your concerns with us and I regret that the temperature of our hot tubs was not quite right this time. Rest assured, ensuring that all of our amenities are in perfect condition is a top priority for us. We'll promptly address this situation to ensure we provide the relaxing experience our guests expect. Should you have any further feedback, please feel free to reach out to us directly. We're committed to making your next stay even more enjoyable and I look forward to welcoming you back soon.

10/10 Excellent

Adianet

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👌👌
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
It's fantastic to hear that you had such a wonderful experience at Saddlebrook Resort, Adianet! I'm thrilled to receive your perfect rating and delighted that you enjoyed your time with us. We can't wait to welcome you back for another memorable stay, whether you're swinging on our golf courses or simply relaxing amidst our beautiful grounds. We're ready to provide you with another perfect retreat whenever you're ready to return!

10/10 Excellent

Demetrius

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was well kept and fun
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 avr. 2024
Demetrius, Thank you for the perfect rating! It sounds like you had an amazing time exploring all that Saddlebrook Resort has to offer. From our lush Tampa landscapes to our array of activities and amenities, there's never a dull moment here. I can't wait to have you back for another memorable stay!

6/10 Satisfaisant

Yaniv

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not fun at all to stay in a dilapidated room with dirty walls
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 avr. 2024
Yaniv, I'm disheartened to learn about your experience with your room. Your comfort and satisfaction are paramount to us, and I want to assure you these concerns will be addressed promptly. I'm excited to share we have renovations coming down the pipeline to elevate our facilities and guest experience. Despite this setback, I hope you still enjoyed our beautiful grounds and took advantage of our spa and top-notch sports facilities. I sincerely hope to have the pleasure of welcoming you back for an enhanced experience. If there's anything more we can do to ensure your next stay is nothing short of perfect, please do not hesitate to reach out.

8/10 Bien

Teyiona, Dunbar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
What a pleasure it is to receive your glowingreview for Saddlebrook Resort! I'm overjoyed that you relished our tranquil Tampa landscapes and indulged in our top-notch amenities. Your satisfaction is our priority, and I can't wait to welcome you back for another delightful stay.

10/10 Excellent

Ginnie

This place is gorgeous and if you’re a golfer, tennis person or just want the sun and pool it’s perfect. The kitchen in the suite made it easy to cook for myself. There is restaurants and a bar poolside! Not a place for going to see the city, more of an escape from the city. Valet is $30 a day, as a side note I wasn’t aware of.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 3 avr. 2024
Thank you for sharing your fantastic experience with us! I'm delighted to hear that you found Saddlebrook Resort to be a stunning getaway, perfect for golfers, tennis enthusiasts, and anyone seeking relaxation by the pool. Our world-class golf and tennis facilities are indeed among the highlights of the resort, offering unparalleled opportunities for recreation and enjoyment.It's wonderful to know that the kitchen in your suite made your stay even more enjoyable, providing the convenience of cooking for yourself. Our poolside restaurants and bar further enhance the experience, offering delicious dining options in a picturesque setting.I appreciate your feedback regarding the valet parking fee. Rest assured, we'll review our communication materials to ensure that all guests are fully informed. Thank you once again for choosing Saddlebrook Resort for your escape. I can't wait to welcome you back for another unforgettable stay!

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The parking was a bit of a hassle with mandatory valet. Place was gorgeous .
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
I appreciate your feedback and I'm thrilled to hear that you found Saddlebrook Resort to be gorgeous. Thre's something truly special about relaxing amidst Tampa landscapes. While we regret that our valet parking did not suit your preferences, we're glad it didn't detract from your overall experience. Our valet service is designed to enhance the tranquility and beauty of our grounds, allowing guests to fully immerse themselves in the stunning surroundings. Please know we'll consider your comments as we strive to provide a seamless experience for all guests. I hope to welcome you back soon for another fantastic stay!

4/10 Médiocre

margarita, Deland

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms were very old looking golf carts were speading on the walk ways. Had to pay 30 a day for valet plus tax! Resort fees plus tax! Very disappointed. And I paid for pool view room and did not get what I paid for!
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Thank you for sharing your feedback with us. I’m disheartened to hear about your disappointment with your recent stay. Your comments about the condition of the rooms and the golf carts are duly noted. I’m excited to share that we have renovations coming that will address your concerns and improve many aspects of our resort to further elevate our guest experience. We aim to provide transparency in our pricing by displaying our valet and resort fees on our website and third-party booking sites. Please know we'll review our Expedia page and website to ensure more clarity for our guests. I hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Bien

Yigit, edgewater

Voyage en famille
Les points forts : Personnel et service
Need updating but a great location, great natural habitat in the resort
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Your kind words brightened my day! I'm thrilled that you appreciated the natural beauty and prime location of Saddlebrook Resort. Your feedback about updating our accommodations is duly noted, and I'm excited to say we're actively working on renovations to elevate our guest experience even further. I can't wait to welcome you back soon for another delightful stay surrounded by the beauty of our Tampa landscapes!

2/10 Horrible

Manellie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Thank you for sharing your feedback with us. I'm disappointed to hear that your stay didn't meet your expectations. I'd appreciate the chance to learn more about your stay. Should you have any further feedback, please don’t hesitate to reach out to us. I hope to welcome you back soon to provide you with a seamless experience!

6/10 Satisfaisant

Theodore E

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great heated outdoor pool, buildings need some tlc to better reflect the quality of the property
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 29 mars 2024
Thank you for sharing your feedback! I'm thrilled to hear that you enjoyed our heated outdoor pool. We're constantly striving to enhance our property, and your comments about the buildings are duly noted. We're committed to ensuring that our accommodations reflect the quality of our resort, and I'm excited to share that renovations are already underway to address these areas and elevate our guest experience. We appreciate your insights, and I look forward to welcoming you back for an even better experience in the future!

8/10 Bien

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was extremely friendly. Thank you!
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Thank you for sharing your feedback! I'm delighted to hear that you had a positive experience at Saddlebrook Resort. Our charm lies in providing exceptional service and amenities to our guests, and I'm thrilled that this shone during your stay. I can't wait to welcome you back soon for another wonderful stay filled with fun and relaxation!

2/10 Horrible

Michael Ernest Carlucci

Voyage en famille
Les points forts : Propreté
There is a $30 per day MANDATORY valet fee we were surprised by on check-in and in check-out we learned of the $28 per day resort fee. The rooms are dated but clean enough. Why not include the extra charges in the price to begin with rather than surprising people with them. Very upsetting.
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 29 mars 2024
Thank you for sharing your feedback with us. We strive to be transparent about all fees associated with a stay, and we regret that this was not clearly communicated to you. Our fees, including the valet fee and resort fee, are displayed on our website and third-party booking sites. However, I understand that being surprised by charges can be frustrating, and we will review our communication processes to ensure clarity for all guests. While I'm glad to hear that you found the rooms clean, I understand your concerns regarding our rooms and I want to assure you that we have renovations coming to elevate your experience even further. I appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

10/10 Excellent

Frampton

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 16 avr. 2024
Frampton, I'm thrilled that you had such a wonderful time at Saddlebrook Resort! From our top-notch sports facilities to the stunning Tampa landscapes surrounding us, I'm delighted that you enjoyed every aspect of your stay. I can't wait to welcome you back for more memorable experiences!

6/10 Satisfaisant

Antonio Manuel

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 29 mars 2024
Antonio,Thank you for taking the time to share your rating. While I'm pleased to hear that you enjoyed your stay overall, I regret to learn that some aspects didn't meet your expectations. I'd appreciate the chance to learn more about your stay so we can address any concerns and enhance our overall guest experience. If you'd like to discuss your experience further with us, please don't hesitate to reach out.

10/10 Excellent

Eric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for me in my wife’s anniversary
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 27 mars 2024
Thank you for choosing Saddlebrook Resort to celebrate such a special occasion! We're truly honored to have been a part of your anniversary celebrations. Our scenic grounds and Tampa landscaping offer the perfect setting for romantic walks and dining experiences at our restaurants. I can't wait to welcome you back for more unforgettable moments in the future!

8/10 Bien

john

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved the facility the tennis courts, pickle ball courts and the pool were great. Valet park is a pain and i don't need to pay the additional cost. Room was ok, needed to be cleaned. Beds were comfy and kitchen was stocked. Other than room being dated and valet parking everything was great
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Thank you for sharing your feedback with us. I'm thrilled to hear that you enjoyed your stay and relished in our fantastic tennis and pickleball courts, as well as our refreshing pool.I regret any inconvenience caused by our valet parking service. It's important to note that our resort was designed as a car-free facility to maintain a serene environment for our guests to fully immerse themselves in the beauty of our grounds. Please know that we take all guest comments seriously, and we will carefully consider your feedback.I'm delighted that you found the beds comfy and the kitchen stocked in your room. Your feedback about our rooms has been noted, and I'm excited to share that renovations are underway that will address your concerns and elevate our guest experience. I hope to welcome you back soon to experience our refreshed rooms and improved amenities.

10/10 Excellent

DiPrecious

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only downside is you have to pay valet per night and it’s not stated besides that nice resort
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed your stay at Saddlebrook Resort. From our pristine tennis courts and world-class golf facilities to our exquisite restaurant offerings and picturesque grounds, we aim to provide an unforgettable experience for our guests.I regret any confusion regarding the valet parking fee. As part of our commitment to transparency, we strive to communicate all resort policies and fees by displaying them on our website. Your feedback is valuable, and we will review our communication materials to ensure that all information is easily accessible to our guests.I appreciate your patronage and hope to welcome you back soon for another memorable stay.

8/10 Bien

Jeremy

Les points forts : Propreté et personnel et service
Nice resort, but it is valet only which is not described in Expedia. Because it is a golf resort the valet service is often busy and takes time to get your vehicle. The property is lovely though.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Thank you for sharing your feedback with us. I'm glad to hear that you enjoyed your stay and appreciated the beauty of our property.I regret any inconvenience caused by our valet service not being clearly described on Expedia. We aim to provide transparency about our services, and I regret any confusion this may have caused. Rest assured, we will review our communication materials to ensure clarity for all guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience at our Saddlebrook Resort.