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Avis sur Holiday Inn Express Singapore Katong, an IHG Hotel

3.5 out of 5
Holiday Inn Express Singapore Katong, an IHG Hotel
88 East Coast Road, Katong Square, Singapore

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 503 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 403 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 72 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 1001." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good
Well located clean and comfortable. Only issues are breakfast is very boring and internet too slow. So slow i could not take my online test. Luckily one kind employee gave me acceas to the faster network so i could take the exam.
Séjour de 6 nuits en juin 2023
Réponse de Yihchyi le 5 août 2023
Dear Sir/Mdm, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay.Thank you once again for the feedback.

10/10 Excellent

BRUNO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien
Bel hotel tres calme, bonne literie. Personnel agreable et souriant De la pression dans la douche super. Petit dejeuner convenable mais pourrait etre mieux surtout zu niveau salé.
Séjour de 3 nuits en janvier 2020
Réponse de Sikin le 24 janv. 2020
Dear Guest, thank you for your kind feedback.

8/10 Bien

Laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019
Réponse de Yiqi le 7 juin 2019
Dear Guest, Thank you for taking the time to provide a scoring of your stay with us. We look forward to welcoming you back for your next visit soon.

8/10 Bien

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2019
Réponse de RC le 10 avr. 2019
Dear Guest, Thank you for taking the time to provide a scoring of your stay with us. We look forward to welcoming you back for your next visit soon. Kind regards, Rohan Choudhury Hotel Manager

10/10 Excellent

HAJER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent emplacement je recommande
Séjour de 1 nuit en mars 2019
Réponse de Yiqi le 30 mars 2019
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at Holiday Inn Express Singapore Katong. We are glad to know that you have enjoyed your stay with us and looking forward to see you on next arrival. Thank you

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en février 2019
Réponse de RC le 10 avr. 2019
Dear Guest, Thank you for taking the time to provide a scoring of your stay with us. We look forward to welcoming you back for your next visit soon. Kind regards, Rohan Choudhury Hotel Manager

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deux remarques : - la localisation de l'hôtel, éloignée du centre ville (9 km), sur laquelle il faudrait attirer l'attention des usagers. Le recours au taxis (peu cher et très facile) corrige aisément cet inconvénient. - la salle de sport (minuscule), dont la moitié de sa superficie est à l'extérieur et donne directement sur la terrasse du petit déjeuner. Faire du sport par 30° en moyenne et à la vue des usagers de l'hôtel n'est pas donné à tout le monde. Par compte, l'accès est possible 24h/24.
Séjour de 6 nuits en février 2019
Réponse de RC le 13 mars 2019
Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Bien cordialement, Rohan Choudhury Hotel Manager

8/10 Bien

rajaa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Un hôtel propre et pratique dans un quartier très agréable. Bon rapport qualité prix Petit déjeuner fournis
Séjour de 2 nuits en février 2019
Réponse de Carol le 4 mars 2019
Dear Rajaa, Thank you for taking the time to tell us about your experience at Holiday Inn Express Singapore Katong. We are glad to know that you have enjoyed your stay with us and looking forward to see you on next arrival. Thank you

8/10 Bien

Armand

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Dans un quartier traditionnel de Singapour.
Hôtel bien placé dans un quartier tranquille de Singapour Katong entre l'aéroport et le centre ville bien desservi par les lignes de bus et le bus 36 pour l'aéroport. Pdj buffet. Chambre claire. Check in et check out rapide.
Séjour de 2 nuits en février 2019
Réponse de Yiqi le 12 févr. 2019
Thank you for taking the time to tell us about your experience at Holiday Inn Express Singapore Katong. We are glad to know that you have enjoyed your stay with us and looking forward to see you on next arrival. Thank you

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en octobre 2018
Réponse de Phyllis Tay le 4 nov. 2018
Thank you for taking the time to tell us about your experience at Holiday Inn Express Singapore Katong. We hope to see you soon. Thank you.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for transport options and food
Séjour de 7 nuits en mai 2024

10/10 Excellent

Juan

Voyage en famille
Excellent stay. Very clean and modern. Extremely friendly staff. Good breakfast to start the day.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Camille, Port of Spain

Voyage en couple
Les points forts : Propreté et personnel et service
Staff were very approachable. Breakfast options were vast. Room was small, simple but comfortable enough for a short stay
Séjour de 5 nuits en mars 2024

10/10 Excellent

himadri

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is fine, but I must admit, the breakfast options didn't quite meet my expectations. Perhaps I'm accustomed to a different array of foods in the morning.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Sanjev

It was my birthday and it’s pretty disappointing to note no one has wishes u or anything despite us mentioning it. There is no more perfect service. They take your identification which clearly shows it. Never coming back here again
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Toyoaki

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
いわゆるビジネスホテルです。 一人で泊まるなら問題なし。朝食も美味しいです。 カップルとか家族連れにはちょっと狭すぎるかな。
Séjour de 3 nuits en mai 2024
Réponse de prem le 4 mai 2024
Dear Toyoaki, Greetings From Holiday Inn Express Katong, Thank you for sharing such a review of your recent stay with us! Your positive comments are greatly appreciated, and we look forward to having the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please do not hesitate to contact me directly at prem.sangaralingam.ihg.com or dm.sinka@ihg.com. Best Regards, PremGuest Service Leader

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024

10/10 Excellent

Justin, Auckland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay in a great area.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Elena

Les points forts : Propreté et équipements
I have a pleasant stay. It’s my first time in Singapore and the people that are employed in Holiday Inn were sweet, pleasant, and most of all courteous.Thank you! @ the 16th floor, the sweetest 😎
Séjour de 3 nuits en avril 2024

8/10 Bien

IN

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024

10/10 Excellent

John, Chertsey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room. Comfy bed. Good shower. Great breakfast. All staff excellent. 15 min taxi ride from airport but worth it as a stopover
Séjour de 1 nuit en avril 2024

8/10 Bien

baiqiao

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is average.
Séjour de 2 nuits en mars 2024

8/10 Bien

Winnet

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

8/10 Bien

Crazettie

Voyage en famille
The staff are good
Séjour de 3 nuits en mars 2024

10/10 Excellent

Collene, Ocala

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property not far from the airport. On-site restaurant, plus the area is loaded with great food options. Bedroom is small, but sufficient for 2 people. Bed was super comfy with choice of pillows. Bathroom was spotless. Breakfast was tasty with lots of options.
Séjour de 1 nuit en mars 2024

10/10 Excellent

John

Séjour de 1 nuit en mars 2024

10/10 Excellent

simranjit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 5 nuits en février 2024
Réponse de Yih Chyi le 27 mars 2024
Dear simranjit, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We are happy to hear that you have enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Vinod

Voyage en famille
Les points forts : Équipements
Convenient location and great service
Séjour de 1 nuit en mars 2024
Réponse de Thivy le 15 mars 2024
Dear Mr.Vinod,Greetings from Holiday Inn Express Singapore Katong!Thank you for taking the time to tell us about your overall experience at Holiday Inn Express Singapore Katong. Mr.Vinod, please know that your feedback is very important to us and it is only through feedback such as yours that we are able to continuously make changes to our brand to improve the guest experience.We hope to serve you again in the near future!Thank you and have a lovely day ahead!Regards,ThivyAssistant Guest Service Leader

8/10 Bien

Maureen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good Area..great breakfast buffet area walkable for local bars &restaurants
Séjour de 1 nuit en mars 2024
Réponse de Thivy le 14 mars 2024
Dear Ms.Maureen,Greetings from Holiday Inn Express Singapore Katong!Thank you for taking the time to tell us about your overall experience at Holiday Inn Express Singapore Katong. I am delighted to learn that you are satisfied with the quality of our Express start breakfast, and convenient neighborhood here.Ms.Maureen, please know that your feedback is very important to us and it is only through feedback such as yours that we are able to continuously make changes to our brand to improve the guest experience.We hope to serve you again in the near future!Thank you and have a lovely day ahead!Regards,ThivyAssistant Guest Service Leader

8/10 Bien

KOHKI

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
部屋はとても綺麗で清潔感がありました。また、朝食会場も十分なスペースがありました。
Séjour de 3 nuits en mars 2024
Réponse de Thivy le 13 mars 2024
Dear Mr.Kohki,Greetings from Holiday Inn Express Singapore Katong!Thank you for taking the time to tell us about your overall experience at Holiday Inn Express Singapore Katong. Mr.Kohki, please know that your feedback is very important to us and it is only through feedback such as yours that we are able to continuously make changes to our brand to improve the guest experience.We hope to serve you again in the near future!Thank you and have a lovely day ahead!Regards,ThivyAssistant Guest Service Leader

10/10 Excellent

NAOKI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
部屋の設備、清潔さ、眺望、スタッフの対応、どれもとてもいい。朝食も美味しく、雰囲気もいい。ビーチまで歩いていけるロケーションはいいが、地下鉄の駅が近くになく、移動が全てタクシーになったので、移動代が結構かかってしまった。
Séjour de 3 nuits en mars 2024
Réponse de Thivy le 13 mars 2024
Dear Mr.Naoki,Greetings from Holiday Inn Express Singapore Katong!Thank you for taking the time to tell us about your overall experience at Holiday Inn Express Singapore Katong. I am delighted to learn that you are satisfied with the quality of our breakfast, staff, cleanliness, and room here. Your kind remarks have been shared with the team.Mr. Naoki, in regard to the subway, currently the MRT station near the hotel and it will be complete by this year 2024. Mr.Naoki, please know that your feedback is very important to us and it is only through feedback such as yours that we are able to continuously make changes to our brand to improve the guest experience.We hope to serve you again in the near future!Thank you and have a lovely day ahead!Regards,ThivyAssistant Guest Service Leader

8/10 Bien

Bienvenido

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Relaxing
Séjour de 1 nuit en mars 2024
Réponse de Thivy le 12 mars 2024
Dear Mr.Bienvenido,Greetings from Holiday Inn Express Singapore Katong!Thank you for taking the time to tell us about your overall experience at Holiday Inn Express Singapore Katong. Mr.Bienvenido, please know that your feedback is very important to us and it is only through feedback such as yours that we are able to continuously make changes to our brand to improve the guest experience.We hope to serve you again in the near future!Thank you and have a lovely day ahead!Regards,ThivyAssistant Guest Service Leader

10/10 Excellent

Rolando

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was excellent
Séjour de 3 nuits en mars 2024
Réponse de Thivy le 11 mars 2024
Dear Mr.Ronaldo,Greetings from Holiday Inn Express Singapore Katong!Thank you for taking the time to tell us about your overall experience at Holiday Inn Express Singapore Katong. I am delighted to learn that you are satisfied with the quality of our Express Start breakfast.Mr.Ronaldo, please know that your feedback is very important to us and it is only through feedback such as yours that we are able to continuously make changes to our brand to improve the guest experience.We hope to serve you again in the near future!Thank you and have a lovely day ahead!Regards,ThivyAssistant Guest Service Leader

8/10 Bien

Michael, Bergisch Gladbach

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Gutes Frühstück, etwas abgewohnt. Sehr freundliches Personal. Dank Taylor Swift Konzerten deutlich überzogene Preise!
Séjour de 3 nuits en mars 2024
Réponse de William le 7 mars 2024
Dear Michael,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our staff to be very friendly, as providing exceptional service is a top priority for us.We're sorry to hear that your breakfast experience didn't meet your expectations. We're continuously working to improve our offerings, and your feedback will be taken into consideration as we strive to enhance our breakfast options.Regarding the pricing during the Taylor Swift concerts, we understand your concern. The demand during special events can sometimes lead to fluctuations in prices, and we apologize for any inconvenience this may have caused. We always aim to provide fair pricing for our guests, and we'll take your feedback into account as we review our pricing policies for future events.We truly value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,William ThaiAssistant Rooms Division Manager

8/10 Bien

anjani

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only issue I found that there was no toilet paper in the toilet and I had to wait over 10 minutes even after I called the reception to get it.
Séjour de 2 nuits en février 2024
Réponse de Sikin le 3 mars 2024
Dear Ms Anjani,Greetings from Holiday Inn Express Singapore Katong!Thank you for taking the time to tell us about your experience at Holiday Inn Express Singapore Katong. I am delighted to learn that you are satisfied with the overall experience here! Your kind remarks have been shared with the team!Ms Anjani, my sincere apology for the unpleasant experience you encountered during your stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced due to the lack of toilet paper in your room as well as the waiting time for the requests.We deeply regret that you had to experience this inconvenience and that our response time to your request for assistance was longer than expected. Providing a comfortable and hassle-free experience for our guests is of utmost priority, and it is disappointing to learn that we fell short of meeting your expectations in this regard.Ms Anjali, please know that your feedback is very important to us and it is only through feedback such as yours that we can continuously make changes to our brand to improve the guest experience.While we cannot erase this unpleasant experience, we hope that you will give us the opportunity to serve you again in the future. Thank you and have a nice day ahead!Regards,SikinSenior Guest Service Leader

8/10 Bien

Yao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean with friendly staff. I appreciate that I was able to get my camera back as I left it at the dining table. My only complaint is the room is a bit too cold. The temperature is central controlled.
Séjour de 2 nuits en février 2024
Réponse de Yih Chyi le 10 mars 2024
Dear Yao, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We are so sorry to hear that the room temperature was not up to your expectations, we would like to inform you that the aircon temperature can be adjusted directly from the room, as our air-cons is not controlled by a centralized air conditioning system However, we are thankful for your valuable feedback. We hope to welcome you back in the near future.

10/10 Excellent

MASAYOSHI

Séjour de 1 nuit en février 2024
Réponse de Yih Chyi le 27 mars 2024
Dear MASAYOSHI, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We are happy to hear that you have enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Sarah

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a convenient spot - and a killer breakfast buffet!
Séjour de 1 nuit en décembre 2023
Réponse de Thivy le 20 févr. 2024
Dear Ms.Sarah,Greetings from Holiday Inn Express Singapore Katong!Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us and that you found our hotel to be a convenient location for you. It is also fantastic to hear that you enjoyed our breakfast buffet! We strive to offer a wide variety of delicious options to satisfy our guests' tastes and preferences.Ms.Sarah, please know that your feedback is very important to us and it is only through feedback such as yours that we are able to continuously make changes to our brand to improve the guest experience.We hope to serve you again in the near future!Thank you and have a lovely day ahead!Regards,ThivyAssistant Guest Service Leader

10/10 Excellent

zaroui

Séjour de 1 nuit en février 2024
Réponse de Yih Chyi le 27 mars 2024
Dear zaroui, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We are happy to hear that you have enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Kalpesh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good people doing a great job. Thank you for caring.
Séjour de 3 nuits en février 2024
Réponse de Yih Chyi le 10 mars 2024
Dear Kalpesh, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We hope to welcome you back in the near future. Thank you

8/10 Bien

Henrika

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de prem le 13 févr. 2024
Dear Ms Henrika, Greetings From Holiday Inn Express Katong, Thank you for sharing such a review of your recent stay with us! We're thrilled to hear that you had a wonderful experience.Your positive comments are greatly appreciated, and we look forward to having the opportunity to welcome you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please do not hesitate to contact me directly at prem.sangaralingam.ihg.com or dm.sinka@ihg.com. Best Regards, PremGuest Service Leader

10/10 Excellent

Marcus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Yih Chyi le 10 mars 2024
Dear Marcus, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We hope to welcome you back in the near future. Thank you

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Katong hotel
Clean environment but slow shower water flow Room is small and probably not suitable for 2 large size people Polite staffs Near a small shopping mall Great food nearby including chicken rice, laksa… Near the great east coast park Bus directly to and from airport
Séjour de 3 nuits en février 2024
Réponse de Yih Chyi le 10 mars 2024
Dear Anonymous, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We hope to welcome you back in the near future. Thank you

8/10 Bien

Thomas

Séjour de 2 nuits en février 2024
Réponse de Yih Chyi le 10 mars 2024
Dear Thomas, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We hope to welcome you back in the near future. Thank you

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location with amenities
The location of this hotel is great! Close to the airport and City center. There are malls and restaurants all around. Walking distance to an amazing park. The room is smallish but all we needed, clean and comfortable. With an outstanding breakfast bar included!
Séjour de 1 nuit en février 2024

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Singapore Escapade
Great location, accessible to amenities: restaurants, shops, & public transportation. Breakfast is a plus, good selection- western cuisine & oriental food. Staff are friendly- most speaks good English.
Séjour de 2 nuits en février 2024
Réponse de prem le 13 févr. 2024
Dear Arsenio, Greetings From Holiday Inn Express Katong, Thank you for sharing such a review of your recent stay with us! We're thrilled to hear that you had a wonderful experience.Your positive comments are greatly appreciated, and we look forward to having the opportunity to welcome you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please do not hesitate to contact me directly at prem.sangaralingam.ihg.com or dm.sinka@ihg.com. Best Regards, PremGuest Service Leader

6/10 Satisfaisant

Orhan

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 8 nuits en janvier 2024
Réponse de Yih Chyi le 10 mars 2024
Dear Orhan, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We hope to welcome you back in the near future. Thank you

10/10 Excellent

Jacqui

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great area and nice staff
Séjour de 1 nuit en janvier 2024
Réponse de Yih Chyi le 10 mars 2024
Dear Jacqui, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We hope to welcome you back in the near future. Thank you

10/10 Excellent

Hakan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel room is compact and really clean
Séjour de 8 nuits en janvier 2024
Réponse de Yih Chyi le 10 mars 2024
Dear Hakan, Greetings from Holiday Inn Express Singapore Katong! Thank you for taking the time to leave a review for your stay. We hope to welcome you back in the near future. Thank you

6/10 Satisfaisant

Voyageur vérifié

有點舊，廁所有點異味
Séjour de 3 nuits en janvier 2024
Réponse de Thivy le 29 janv. 2024
Dear Anonymous,Greetings from Holiday Inn Express Singapore Katong!Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the age of the facilities and the odor in the toilet. Your comments are valuable and I am very concerned about your feedback. If it is convenient for you, would you mind sharing with me your stay details so, we can address this odor issue and rectify it to ensure a more comfortable experience for our guest. You may drop an email to thiviyaroopini.athavan@ihg.com. Anonymous, please know that your feedback is very important to us and it is only through feedback such as yours that we are able to continuously make changes to our brand to improve the guest experience.Thank you and have a lovely day ahead!Regards,ThivyAssistant Guest Service Leader