Piscine extérieure, parasols de plage, chaises longues
Vérifier la disponibilité

Avis sur Aquarius Vacation Club at Dorado del Mar

3 out of 5
Aquarius Vacation Club at Dorado del Mar
202 Dorado Del Mar Blvd, Dorado, San Juan

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 1046 avis sur 2235." "
Note des voyageurs de 8 (Bien), d’après 524 avis sur 2235." "
Note des voyageurs de 6 (Satisfaisant), d’après 294 avis sur 2235." "
Note des voyageurs de 4 (Médiocre), d’après 195 avis sur 2235." "
Note des voyageurs de 2 (Horrible), d’après 176 avis sur 2235." "

7,8/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Endroit tres sécuritaire et tres bien amenages
Séjour de 1 nuit en février 2024
Réponse de V. Vega le 11 févr. 2024
Greetings LINDA, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Suzette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Ismarie

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Propiedad vieja con areas con humedad y alfombras sucias con hongo
Séjour de 2 nuits en mai 2024

10/10 Excellent

Joleilisha

Voyage en famille
Hay q darle mas mantenimiento a las habitaciones. Nos quedamos en la 357 la puerta d entrada d la manera q fue instalada dejaron mucho espacio el cual entra mucha claridad a la hr d dormir. 2 La puerta d baño se queda trancada. 3. La pluma d baño no esta instalada correctamente la usas y t la puedes llevar contigo d lo suelta q esta. 4. Personal d restaurante area piscina. Hay un caballero gordito blanquito q d verdad no creo q esta en el trabajo correcto servicio al cliente no es su fuerte. D lo demas todo bn nos hemos quedado en ese varias ocaciones ya q es nuestro favorito pero si he notado q hace años q no le dan cariñito al hotel. Espero q mi opinion sea d ayuda para futuras estadias d hecho eramos dos reservaciones joseph evelyn mena y johanna mena.
Séjour de 2 nuits en mai 2024

8/10 Bien

Edson Valdir

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recommend this place
Séjour de 4 nuits en mai 2024
Réponse de V. Vega le 25 mai 2024
Greetings Edson Valdir, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

2/10 Horrible

Carlos

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty sheets, dirty room, damaged room, signs of bed bugs! I want a refund back!! I sent photos to the hotel management for proof!
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 25 mai 2024
Greetings Carlos, we hope this messages finds you well. We would like to thank you very much for your honest review, we regret to hear that your stay wasn't up to the standards we have established. We will work hard every day to bring the best possible experience to all of our guests. We will take your review very seriously to improve our facilities. We hope to see you soon so we can provide a different experience.

10/10 Excellent

Edmary

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 25 mai 2024
Greetings Edmary, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Jose A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the place is beautiful and convenient.
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 24 mai 2024
Greetings Jose A, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wonderful pool, private quiet beach. We really enjoyed the restaurant located in the embassy suites
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 24 mai 2024
Greetings Ann, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Joel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sevicio con execelencia
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 24 mai 2024
Saludos Joel, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

2/10 Horrible

Margarita

Voyage en famille
Les points faibles : Équipements
Dirty full of roaches and not enough parking space
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 23 mai 2024
Greetings Margarita, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.

2/10 Horrible

Margarita

Voyage en famille
Les points faibles : Équipements
Dirty Room not enough parking space
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 23 mai 2024
Greetings Margarita, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.

10/10 Excellent

Ruby

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente estadía!!!
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 23 mai 2024
SaludosRuby, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort.Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

10/10 Excellent

Ileana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buen servicio
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 23 mai 2024
Saludos Ileana, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo bn
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 23 mai 2024
Saludos David, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

10/10 Excellent

Joanna

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Totally loved facilities and surroundings. Safe, quiet and nice pool, private beach was awesome...been around the world and the staff and room were great
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 23 mai 2024
Greetings Joanna, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Luis

Voyage en famille, Voyage en couple
Les points forts : Propreté
Exelente
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 23 mai 2024
Saludos Luis, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

10/10 Excellent

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked this place so much that we decided to get married here! …It’s something for everyone to enjoy!
Séjour de 3 nuits en mai 2024
Réponse de V. Vega le 23 mai 2024
Greetings Jacqueline, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Edwin M

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy acogedor
Séjour de 3 nuits en mai 2024
Réponse de V. Vega le 23 mai 2024
Saludos Edwin, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

8/10 Bien

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
So let’s start with the bad. The only issue I had was the telephone in the room was not working and it was an inconvenience when I needed something. Reported it everyday and it was only fixed the day before I left. I stayed 3 nights. Good- the staff is super nice very helpful. The facility is not newly built but it’s clean. Located in excellent area. Lots to do around and on the property very beautiful grounds, clean room, I would recommend here to anyone and this is where I will stay whenever I go back to PR. Well worth more than the money u pay
Séjour de 3 nuits en mai 2024
Réponse de V. Vega le 24 mai 2024
Greetings Lisa, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We are sorry to hear that the issue with the telephone line affected your stay. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Yanis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Las piscinas son estupendas
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 23 mai 2024
Saludos Yanis, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

10/10 Excellent

Emelyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente servicio desde el check in, habitación cómoda, áreas bien distribuidas tanto en la habitación como en las áreas comunes. ¡Recomendado!
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 23 mai 2024
Saludos Emelyn, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

6/10 Satisfaisant

Angel

Voyage en couple
Les points forts : Personnel et service
I like the convenience that they had a bit of everything close to the facilities, shopping, pools, beach, restaurants and sport areas.
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 19 mai 2024
Greetings Angel, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

4/10 Médiocre

Christi

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very disappointed after a long day of traveling. They had signs for the ice machine and vending machine but there was none except we found one ice machine on the 3rd floor. The room was ok but very old and run down and needs a lot of updating. Also, they had no market items at the front desk except maybe ice cream in a cooler.
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 23 mai 2024
Greetings Christi, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.

8/10 Bien

Maria Isabel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente propiedad, comoda, tranquila, las facilidades buenisimas y el lugar es hermoso.
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 19 mai 2024
Saludos Maria Isabel, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

10/10 Excellent

Elisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved my stay overall. The cleanliness, the view, the pool/beach. The only improvement I could suggest is offering a map of the resort to the guest.
Séjour de 4 nuits en mai 2024
Réponse de V. Vega le 19 mai 2024
Greetings Elisa, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Jessica, Ponce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 23 mai 2024
Greetings Jessica, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Bien

nieves

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo bien lo único que debería mejorar es el espacio para el estacionamiento que es muy pequeño y en ocasiones tienes que estacionar fuera del hotel aunque te cobran el estacionamiento
Séjour de 3 nuits en mai 2024
Réponse de V. Vega le 18 mai 2024
Saludos Nieves, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. De no tener mas espacion dentro del estacionamiento de Aquarius, se puede estacionar justo al lado en nuestro multipisos.Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

10/10 Excellent

Teawonna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved it here will be coming back
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 17 mai 2024
Greetings we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Rafael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 5 nuits en mai 2024
Réponse de V. Vega le 17 mai 2024
Greetings Rafael, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Maria

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed one night and the pool was so warm , the beach was a little rocky with an awesome sunset!! I wish they had a Pizza place!
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 17 mai 2024
Greetings Maria, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Bien

Lourdes, Kissimmee

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property has a great location but the building maintenance is awful.
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 18 mai 2024
Greetings Lourdes, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.

10/10 Excellent

MARIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lugar tranquilo con excelente vista al mar y playa. Hay algunas cosas que deben remodelarse para que sea mas placentero a la vista. Siempre que lo visitamos disfrutamos la estadía.
Séjour de 3 nuits en mai 2024
Réponse de V. Vega le 17 mai 2024
Saludos Maria, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

10/10 Excellent

Barbara, Bronx

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 17 mai 2024
Greetings Barbara, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Widaliss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 23 mai 2024
Greetings Widaliss, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

6/10 Satisfaisant

Alfredo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
What i didnt like was the pool area was shared with another hotel wich all the services was from the other hotel so the was no amenities for this hotel it was just a room ro atay in to enjoy the area you had to go to the other hotel overall the atay was peacefull and nice
Séjour de 4 nuits en mai 2024
Réponse de V. Vega le 19 mai 2024
Greetings Alfredo, we hope this message finds you well, thank you for taking time out of your day to leave us a review! It’s always a pleasure to hear you had a peaceful time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Hector

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente alojamiento...
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 17 mai 2024
Saludos Hector, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

2/10 Horrible

Kiara

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This place seems very old and unclean as well as we were placed next to the lobby and all you can hear is everyone yelling or talking very loud. We could barely sleep because of the noise.
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 12 mai 2024
Greetings Kiara, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience

6/10 Satisfaisant

Yojany Yolibeth

Se ve que es un lugar seguro
Séjour de 4 nuits en avril 2024
Réponse de V. Vega le 17 mai 2024
Saludos Yojany, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

2/10 Horrible

Tania

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Los pasillos y las alfombras apestan y están sucias. El hotel no tiene maquinas de refresco ni barra … Los restaurantes son muy carísimo y el staff”
Séjour de 1 nuit en mai 2024
Réponse de V. Vega le 17 mai 2024
Saludos Tania, Le agradecemos que comparta su opinión con nosotros. En Aquarius Vacation Club trabajamos arduamente para brindar un excelente servicio que cumpla con sus expectativas. Es por eso que nos complace informarle que estamos realizando renovaciones y trabajos en nuestra propiedad, para mejorar la experiencia brindada a nuestros huéspedes. Lamentamos que su experiencia se haya visto afectada por estas condiciones. Esperamos verte pronto para que puedas disfrutar de nuestras renovadas instalaciones y brindarte una experiencia completamente diferente.

10/10 Excellent

Marshalena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our second time staying and we love it there
Séjour de 4 nuits en avril 2024
Réponse de V. Vega le 9 mai 2024
Greetings Marshalena, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

6/10 Satisfaisant

Nicole

Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 9 mai 2024
Greetings Nicole, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Bien

Jose A

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is good
Séjour de 7 nuits en avril 2024
Réponse de V. Vega le 9 mai 2024
Greetings Jose A, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Bien

Ricardo

Les points forts : Propreté, personnel et service, équipements
.
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 9 mai 2024
Greetings Ricardo, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Bien

Jennifer

Voyage en couple
Les points forts : Personnel et service et équipements
It was a nice place
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 9 mai 2024
Greetings Jennifer, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de V. Vega le 9 mai 2024
Greetings Bryan, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort.We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Sugeily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hermosas facilidades. Lugar seguro, tranquilo y acogedor. Excelente para una estadía familiar. Lo recomiendo.
Séjour de 2 nuits en mai 2024
Réponse de V. Vega le 17 mai 2024
Saludos Sugeily, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort.Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!

6/10 Satisfaisant

Elizabeth

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It smelled like mildo and there was lots of insects of all kinds, and we never opened our balcony door.
Séjour de 5 nuits en avril 2024
Réponse de V. Vega le 12 mai 2024
Greetings Elizabeth, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience

6/10 Satisfaisant

Primrose Tamara

Voyage en groupe
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
When booking on Expedia my friend and I initially booked a 2 bedroom but during the course of the week prior to us arriving the booking was switched by the hotel to a 1 bedroom. We approached the front desk and asked if there was something we can do and the lady at the front was no help, she just kept saying they can’t do anything about it even after explaining to her that there is 4 people in the room. We just decided to go along and make it work but the room was just old and needed a little upgrade and the tiles were always wet even after turning off the air. Overall we met some great people and the staff after was really nice and generous.
Séjour de 3 nuits en avril 2024
Réponse de V. Vega le 12 mai 2024
oGreetings Primrose ,We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience

2/10 Horrible

Gabriel

Les points faibles : Équipements
I left an envelope with money In the security box And the hotel do not respond.
Séjour de 2 nuits en avril 2024
Réponse de V. Vega le 12 mai 2024
Greeting Gabriel, that envelope was returned to you on May 6 2024 by our Security Manager J. Marrero. We did try to contact you on the day you left the hotel but we couldn't reach you to address this issue .