Bar à cocktails, vue sur la piscine, ouvert tous les jours

Avis sur Arizona Biltmore, LXR Hotels & Resorts

5 out of 5
Arizona Biltmore, LXR Hotels & Resorts
2400 E Missouri Avenue, Phoenix, AZ

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 647 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 197 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1002." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2019
Réponse de The Arizona BIltmore Team le 24 août 2019
Thank you Robin! Delighted you had a great stay!

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en juin 2019
Réponse de Arizona Biltmore le 12 juin 2019
Thank you!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Living in the dream
Juste 2 jours de rêve dans une architecture originale de Franck Lloyd Wright , juste un rêve

10/10 Excellent

eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

DOMINIQUE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Tres bon acceuil Bon emplacement Excellznr wifi Superbes piscines

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lieu incroyable
Sejour fantastique, nous allons revenir...personnel accueuillant, lieu paradisiaque, grand confort. Nous avons eu de la peine à quitter...c'est bon signe 😀!

8/10 Bien

Carrie

The hotel bathrooms need to be updated and it took hours to get a chair at the pool.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Thank you for your review of Arizona Biltmore. Your feedback regarding the bathrooms and pool is appreciated. We're always looking for ways to improve the guest experience, and your input is valuable when we look for ways to reimagine our establishment. We look forward to welcoming you back in the future.The Arizona Biltmore Team

6/10 Satisfaisant

Sarah Denise

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We had bugs flying in our room, especially the bathroom
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 mai 2024
Dear Sarah,Guest satisfaction is important to us, so we're happy to see some aspects of your stay were pleasant. However, we apologize for the concern you encountered in your room, and we'll pass your comments along to the appropriate staff members so this is promptly addressed. Should you be in the area again, we hope to have the opportunity to provide you with a better stay.The Arizona Biltmore Team

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked everything at property and it’s close to off property activities!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Julie,Thank you for your positive feedback! We're thrilled to hear that you enjoyed everything our property has to offer and the convenience of nearby activities. We look forward to welcoming you back soon for another enjoyable experience!The Arizona Biltmore Team

10/10 Excellent

Isabella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jared

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Jared,Thank you for your review and for giving us a perfect rating. It was truly a pleasure having you here, and we hope you return soon!The Arizona Biltmore Team

8/10 Bien

Joe

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Cindi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful place! Friendly service.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 3 mai 2024
Dear Cindi,Thank you for taking the time to provide your review! We are delighted to hear that you had an amazing stay at our historic establishment. Our team takes great pride in providing friendly and accommodating service and will be thrilled to hear your gracious words. We look forward to your next retreat with us.The Arizona Biltmore Team

10/10 Excellent

DeAnne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, everyone was so helpful and kind.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 3 mai 2024
Dear DeAnne,Thank you for choosing Arizona Biltmore and for sharing your lovely five-star review. Our team takes great pride in ensuring our guests have all they need for an amazing, memorable visit, so we are delighted to know they were a highlight of your visit. We look forward to welcoming you back for many more memorable experiences.The Arizona Biltmore Team

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024

4/10 Médiocre

Gillian

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté
Check in staff were great, but the room wasn’t as expected. We have contacted housekeeping services and hope things will improve.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Gillian,Thank you for recognizing our exceptional check-in team. However, we're disappointed that your room didn't meet expectations. Your comfort is important to us, and we appreciate your patience as we work to improve your experience. We hope to exceed your expectations during the remainder of your visit.The Arizona Biltmore Team

10/10 Excellent

Benjamin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is perfect. Multiple pools, everything maintained to the highest degree. Staff are amazing. Will go again
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Benjamin,Thank you for your compliments on our beautiful property and pool. We're glad you felt welcome while you were here, and we look forward to hosting you again at Arizona Biltmore, A Waldorf Astoria Resort!The Arizona Biltmore Team

10/10 Excellent

Stephen, Arlington Heights

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 avr. 2024
Dear Stephen,We're grateful for your kind words about our historic property. Your appreciation means a lot to us, and we're thrilled to hear you enjoyed your stay. We can't wait to welcome you back for another visit to our iconic resort.The Arizona Biltmore Team

10/10 Excellent

Patrice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I'm definitely coming back!
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Patrice,It's lovely to hear of your satisfaction. Our team eagerly looks forward to welcoming you back for another great stay. The Arizona Biltmore Team

10/10 Excellent

Colleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pools, the Spire Bar, the gym, the spa was absolutely amazing! I can’t wait to go back!
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Colleen,We're so happy to know that you enjoyed everything about your time with us, including our amazing amenities! Thank you for the perfect rating and we hope to welcome you back to Arizona Biltmore, A Waldorf Astoria Resort in the future.The Arizona Biltmore Team

10/10 Excellent

Daniel

Séjour de 5 nuits en mars 2024

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Fatmah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great relaxing weekend. Dining options are a bit limited (all the different bars serve the same food) and overpriced
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Dear Fatmah,Thank you so much for choosing to stay with us at Arizona Biltmore, A Waldorf Astoria Resort. We're thrilled to read you were able to enjoy a relaxing getaway with us. However, we offer our sincere apologies if we fell short of expectations with our dining options. Your comments have been noted and will be kept in mind moving forward. Nevertheless, we trust this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back in the future.The Arizona Biltmore Team

10/10 Excellent

Eric

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s very nice. We love it. Clean and beautiful!
Séjour de 1 nuit en mars 2024

10/10 Excellent

susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful grounds
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Susan,Thank you so much for choosing to stay with us at Arizona Biltmore, A Waldorf Astoria Resort. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed our beautiful property. The pleasure was all ours, and we hope to welcome you back in the future.The Arizona Biltmore Team

10/10 Excellent

Sherri, West Grove

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The amazing Arizona Biltmore does not disappoint. Love this place so much. Even more with the recent refresh. Glorious, fabulous, well worth every single penny!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear Sherri,Thank you for your compliments on our updated property! We're glad you enjoyed your visit, and we look forward to seeing you again at Arizona Biltmore, A Waldorf Astoria Resort.The Arizona Biltmore Team

6/10 Satisfaisant

Thomas

Room was old with few electrical outlets and elevators in the building needed an update.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 30 mars 2024
Dear Thomas,We're sorry to hear that you didn't have a good time with us. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you. The Arizona Biltmore Team

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 28 mars 2024
Dear Amy,It was a pleasure having you stay with us during your recent visit. Based on your rating, it appears you had a great overall experience, and we're glad you enjoyed your stay at Arizona Biltmore, A Waldorf Astoria Resort. We hope to have a chance to see you again in the future!The Arizona Biltmore Team

10/10 Excellent

Eugenie, Erie

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
All good.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 15 mars 2024
Dear Eugenie,Thank you for your review and for giving us a perfect rating. We're pleased you thoroughly enjoyed your recent stay, and we hope to welcome you back soon. The Arizona Biltmore Team

10/10 Excellent

Lianne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very n8ce property
Séjour de 5 nuits en février 2024
Réponse de General Manager le 7 mars 2024
Dear James.It's great to hear that you enjoyed our lovely property, and we trust you had the comfortable, welcoming experience we are known for. Please return soon for another positive visit.The Arizona Biltmore Team

10/10 Excellent

ALAN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My Happy Place
Staying at the Biltmore is like staying in an alive museum. It’s history, layout. And architecture combined with it amenities and service makes it unique in all the world.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 1 mars 2024
Dear Alan,It was such a pleasure to welcome you to Arizona Biltmore, A Waldorf Astoria Resort. We're thrilled you thoroughly enjoyed our exceptional service and great amenities, and we appreciate you mentioning our rich history. Thank you for your perfect rating, and we hope you return soon.The Arizona Biltmore Team

10/10 Excellent

Will, Windsor Heights

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall excellent experience. Beautiful property--grounds and buildings both. Friendly service. Relaxing atmosphere. Fantastic food options. Kids loved the paradise pool and slides. Room showed age a bit, but was comfortable and quiet. Highly recommend.
Séjour de 5 nuits en février 2024
Réponse de General Manager le 1 mars 2024
Dear Will,Your recommendation is a terrific compliment to receive! It's delightful that so many aspects of your time with us impressed you, including our aesthetic appeal, superb hospitality, and outstanding amenities. The next time you and your family need a peaceful getaway, we hope you'll revisit us at Arizona Biltmore, A Waldorf Astoria Resort for another five-star stay!The Arizona Biltmore Team

10/10 Excellent

Jeanell

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was always pleasant and wonderfully helpful. The different pools offered seclusion, adult only, family, or quiet beauty. The rooms were spacious and clean. The spa and its area were restful and beautiful. Our stay there was relaxing and exactly what we needed.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 1 mars 2024
Dear Jeanell,Every stay at Arizona Biltmore, A Waldorf Astoria Resort should be relaxing and unforgettable, and we are so glad this was your experience! Thank you for spotlighting our welcoming team, refreshing amenities, and clean, comfortable rooms. It would be an honor to welcome you back anytime your travels bring you our way!The Arizona Biltmore Team

6/10 Satisfaisant

Shannon

Les points forts : Propreté
Les points faibles : Confort de la chambre
Been there, won’t return unfortunately.
Very uncomfortable beds, pillows and noisy rooms… unable to adjust air past 68 and the room was stuffy. The lack of menu options and overpriced mediocre food was disappointing. Very pet friendly and the cocktails were good. The outdoor bar area had the best service. Historic hotel worth a visit but I won’t stay here again.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 févr. 2024
Dear Shannon,Thank you for staying with us and taking the time to share your thoughts. We're glad our pet-friendly accommodations and excellent bar service impressed you. However, we apologize for any concerns about noise and any issues with the beds and room temperature. Your feedback helps us ensure a more comfortable visit in the future, and we hope you'll consider coming back to see us.The Arizona Biltmore Team

8/10 Bien

ELIZABETE, SACRAMENTO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I don’t believe this is a 5 star property. It is a 4 star at the most. My room could have used a refreshment in the decor. It is overpriced for the quality of the property and service. It is a good location in a nicer area of Phoenix.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Elizabete,Thank you for taking a moment to leave a review. We regret to learn that you were not fully satisfied with your experience. Your feedback about our accommodations and service will be shared with our team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon. The Arizona Biltmore Team

8/10 Bien

Kimberly

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The propane was out in the fire pit. Outlet didnt work for the coffee pot. Renatas restaurant food was spectacular and service was excellent.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 févr. 2024
Dear Kimberly,Thank you so much for the high rating and we're happy to know that you had a good time with us overall. We greatly appreciate you highlighting our tasty food and attentive service. Your comments about our amenities will be discussed internally and we'll make improvements where necessary. Please consider joining us again in the future. The Arizona Biltmore Team

10/10 Excellent

Alexess, Avon

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family really enjoyed our stay at the Biltmore. Love the Frank Lloyd Wright / Art Deco style. Service & restaurants were fantastic. Paradise pool was perfect for us. Will stay here again.
Séjour de 5 nuits en février 2024
Réponse de General Manager le 16 févr. 2024
Dear Alexess,Thank you so much for the five-star rating. We're so happy to know that our team's attentive service and our wonderful atmosphere left a positive impression on you during your visit. Please consider coming back to join us again soon; we're confident that we can deliver another amazing stay. The Arizona Biltmore Team

6/10 Satisfaisant

FRANK

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
For a high end resort, the rooms were a disappointment. Highly overpriced.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 11 févr. 2024
Dear Frank,Thank you for staying with us at our historic resort and for your feedback. We are disappointed you did not find value in your stay and had issues with our accommodations. If you ever need assistance or have questions during a visit, please always reach out to one of our helpful team members. We are always here to do everything possible to make your stay more enjoyable. It was a pleasure having you as a guest, and we hope you will consider staying with us again soon.The Arizona Biltmore Team

4/10 Médiocre

Theodore

Séjour de 2 nuits en février 2024

4/10 Médiocre

Jaclyn, Lapeer

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property itself was beautiful and very large, which was nice. The food was mediocre but the staff was the biggest problem. The housekeeping service just didn't come to the room one of the days during our stay, and when we called to ask if they could come since it was already 4pm and we needed towels, we were told it was after hours. The cabana was the worst experience I've ever head, the server was very inattentive and our tv/safe did not work (the tv in the room didn't work either). I did share this feedback with the team directly and they applied a credit which was nice, but overall the service really made a poor experience. The citrus club was amazing and the staff there went above and beyond - highly recommend that as part of your stay!
Séjour de 3 nuits en février 2024
Réponse de General Manager le 7 févr. 2024
Dear Jaclyn,Thank you for sharing your feedback with us. We're delighted you found our property beautiful and appreciate your recommendation of the Citrus Club. However, we're disappointed to learn about the issues you encountered during your stay, especially with the food and service. We apologize for any inconvenience this may have caused. Your comments will be shared with our team to ensure we improve in these areas. We hope you'll consider giving us another chance to provide you with a more satisfying experience.The Arizona Biltmore Team

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

CLINT

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful & clean resort with friendly staff!
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 14 janv. 2024
Dear Sarah.There's no doubt that you will always experience beautiful, clean accommodations to relax in, especially due to our unique architecture designed by no other than the McArthur Brothers. Thank you so much for the perfect rating. Our hospitable staff can't wait to welcome you back to Arizona Biltmore, A Waldorf Astoria Resort.The Arizona Biltmore Team

10/10 Excellent

Katherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing Stay
The hotel was lovely. It was nice quiet space. The room and hotel was beautful and clean. I felt very relaxed during the visit. It was a nice break to stay here. The staff was friendly and helpful.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Katherine,Thank you for choosing Arizona Biltmore, A Waldorf Astoria Resort. Our team is delighted you received excellent service from our friendly team, enjoyed our beautiful property, and had a relaxing time with us. We take pride in providing our guests with a comfortable experience and appreciate your feedback. It was our pleasure to host you, and we hope to see you for another memorable visit the next time you are in the area.The Arizona Biltmore Team

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

TANU, Arlington Heights

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An all around 5 star experience. This place was outstanding on all levels: rooms, grounds, staff, dining, pool areas, bars!
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Timothy,It was a pleasure to welcome you to Arizona Biltmore, A Waldorf Astoria Resort! Your compliments humble us, and we will surely share them with our staff. Thank you for choosing our resort, and we hope to welcome you back again soon!The Arizona Biltmore Team

10/10 Excellent

Zeeshan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay; the staff was great, and the place was super clean including pools.
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Zeeshan,We are thrilled to hear that you had a wonderful stay with us and that our team was exceptional in providing you with outstanding service. We are also glad you found our property well-kept, including our pools. Your positive feedback means a lot to us, and we appreciate you choosing us for your stay. We look forward to providing you with another amazing experience in the future. The Arizona Biltmore Team