4944 W. Irlo Bronson Memorial Highway, Kissimmee, FL
Avis
8,0
Très bien
Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 1958 avis sur 4010." "
10 – Excellent
1.958
Note des voyageurs de 8 (Bien), d’après 895 avis sur 4010." "
8 – Bien
895
Note des voyageurs de 6 (Satisfaisant), d’après 440 avis sur 4010." "
6 – Satisfaisant
440
Note des voyageurs de 4 (Médiocre), d’après 309 avis sur 4010." "
4 – Médiocre
309
Note des voyageurs de 2 (Horrible), d’après 408 avis sur 4010." "
2 – Horrible
408
8,0/10
Propreté
8,4/10
Personnel et service
7,6/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
8/10 Bien
Stéphane
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bel hôtel
Stéphane
Séjour de 1 nuit en mars 2024
Réponse de PLH le 13 mai 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
8/10 Bien
Bianca, Quebec
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait pour un séjour à Orlando si vous ne désirez pas payer trop cher. À environ 15 minutes de Epcot. Propre et sécuritaire. Les alentours ne paient pas de mine (on est dans un développement des années 70) mais l'hôtel est sécuritaire et il y a plusieurs restaurants et services à proximité.
Bianca
Séjour de 1 nuit en avril 2024
Réponse de PLH le 13 mai 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
10/10 Excellent
jocelyne
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon déjeuner. Chambre bien insonorisée. Pas de mauvaises odeurs. Matelas et literie confortables. Four micro-onde à disposition des invités dans une cuisine commune. Aires communs propre, pratique et agréable bien adaptés pour des familles.
jocelyne
Séjour de 2 nuits en avril 2024
Réponse de PLH le 13 mai 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
2/10 Horrible
Naomie
29 mars 2024
Les points faibles : Propreté et personnel et service
Naomie
Séjour de 1 nuit en mars 2024
Réponse de PLH le 13 mai 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
10/10 Excellent
Yannie
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent déjeuner!
Yannie
Séjour de 1 nuit en mars 2024
Réponse de PLH le 13 mai 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
10/10 Excellent
Patrick
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en mars 2024
Réponse de GET le 26 mars 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
10/10 Excellent
Karina
24 févr. 2024
Karina
Séjour de 3 nuits en février 2024
Réponse de GET le 26 mars 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
8/10 Bien
LUC
Voyage en couple
23 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Malgré les chambres disponible, nous n avons pas eu acces a notre chambre avant 16 hrs.
LUC
Séjour de 1 nuit en février 2024
Réponse de GET le 26 mars 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
6/10 Satisfaisant
Alain
Voyage en couple
10 févr. 2024
Les points forts : Propreté et personnel et service
Everybody was very nice exept Liszeth at the front desk who needs a little bit of a people manners! She dont smile and seem to dislike her job! On the opposit, Amely and Adriana were very polite and pe0ple oriented...very nice!!! Also all the room services lady and all the personal at the buffet were excellent
Alain
Séjour de 5 nuits en février 2024
Réponse de PLH le 18 mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.
10/10 Excellent
Maryse
Voyage en famille
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le petit déjeuner est complet, fruits, pains, oeufs, gauffres, céréales... Lit confortable, personnel a l'accueil tres gentil. Le seul bemol serait d ajouter du savon pour les mains et débarbouillettes.
Maryse
Séjour de 2 nuits en janvier 2024
Réponse de GET le 26 févr. 2024
Thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Looking forward to welcoming you back soon in your next visit to Orlando Area!. Thank you. Palazzo Lakeside Hotel.
6/10 Satisfaisant
Joannie
Voyage en famille
30 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
.
Joannie
Séjour de 2 nuits en janvier 2024
Réponse de GE le 19 févr. 2024
Thank you for your comment and for giving us a very good rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon in your next visit to Orlando!. Thank you!. Palazzo Lakeside Hotel.
10/10 Excellent
Richard
Voyage en groupe
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en janvier 2024
Réponse de GET le 26 févr. 2024
Thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Looking forward to welcoming you back soon in your next visit to Orlando Area!. Thank you. Palazzo Lakeside Hotel.
6/10 Satisfaisant
Laury
12 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Laury
Séjour de 2 nuits en janvier 2024
Réponse de PLH le 18 mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.
10/10 Excellent
Pierre
30 déc. 2023
Pierre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 6 janv. 2024
Thank you for your review and for choosing our hotel. I'm happy to hear you enjoyed your stay . We are looking forward to having you again in our hotel. Thank you!. Palazzo Lakeside Hotel
8/10 Bien
Lise
17 nov. 2023
Les points forts : Propreté et personnel et service
Lise
Séjour de 1 nuit en novembre 2023
Réponse de PLH le 18 nov. 2023
Dear Lise,Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad tohear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience,and we are thrilled that we were able to exceed your expectations. We look forward towelcoming you back to our hotel in the future.Best Regards,Palazzo Lakeside Hotel
8/10 Bien
ghofran
Voyage en famille
14 août 2023
Les points forts : Personnel et service
ghofran
Séjour de 1 nuit en août 2023
Réponse de PLH le 15 août 2023
Dear Ghofran,Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad tohear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience,and we are thrilled that we were able to exceed your expectations. We look forward towelcoming you back to our hotel in the future.Best Regards,Palazzo Lakeside Hotel
10/10 Excellent
ghofran
Voyage en famille
14 août 2023
Les points forts : Propreté et personnel et service
ghofran
Séjour de 1 nuit en août 2023
Réponse de PLH le 15 août 2023
Dear Ghofran,Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad tohear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience,and we are thrilled that we were able to exceed your expectations. We look forward towelcoming you back to our hotel in the future.Best Regards,Palazzo Lakeside Hotel
8/10 Bien
Richard
27 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
H
Richard
Séjour de 1 nuit en juillet 2023
Réponse de Palazzo Lakeside Hotel le 29 juil. 2023
Dear Richard, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards,
8/10 Bien
Magda
17 mai 2023
Magda
Séjour de 2 nuits en mai 2023
Réponse de mb le 6 juin 2023
Dear Guest, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Palazzo Lakeside Hotel
8/10 Bien
Magda
16 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J'ai trouvé cet hôtel super pour le prix et le service. Je reviendrai une prochaine fois.
Magda
Séjour de 3 nuits en mai 2023
Réponse de Best Palazzo Lakeside Hotel le 16 mai 2023
Dear Magda, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
6/10 Satisfaisant
Rébecka
Voyage en couple
30 avr. 2023
Un peu déçu de l’hébergement. Nous n’avions pas de papier de toilette en arrivant dans la chambre et l’aspirateur n’avait pas l’air d’avoir été passé (résidus bizarres autour du lit). Le reste était correct pour le prix.
Rébecka
Séjour de 1 nuit en avril 2023
Réponse de Palazzo Lakeside Hotel le 1 mai 2023
Dear Rebecka, Thank you for your comments, your opinion is very important to us. We will attend to his concerns. Kind regards, Palazzo Lakeside Hotel
8/10 Bien
Anne-Lise
Voyage en famille
15 avr. 2023
Les points forts : Propreté, personnel et service, équipements
Le lit n’était pas prêt
Anne-Lise
Séjour de 1 nuit en avril 2023
Réponse de Palazzo Lakeside Hotel le 17 avr. 2023
Dear Anne,Thank you for your review of our Hotel. We are glad you had a nice visit and we appreciate your feedback! as there were certainly a few things you noted that we can improve upon. We hope that next time you visit our area that you again choose to stay with us. Kind Regards, Palazzo Lakeside Hotel
10/10 Excellent
Janie
Voyage en famille
7 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons trouver le prix excellent. 10-15 min de Disney. Le déjeuner bien suffisant pour le prix de la chambre.
Janie
Séjour de 1 nuit en mars 2023
Réponse de Palazzo Lakeside Hotel le 21 avr. 2023
Dear Janie, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards,
8/10 Bien
Guylaine
24 févr. 2023
Guylaine
Séjour de 1 nuit en février 2023
Réponse de Palazzo Lakeside Hotel le 21 avr. 2023
Dear Guylaine, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation.Best Regards,
4/10 Médiocre
Martin
Voyage en famille
22 févr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Belle piscine et terrain intéressant avec ses hamac sur le bord du lac. Espace déjeuner propre intéressant et le déjeuner servie est correct.
Martin
Séjour de 1 nuit en février 2023
10/10 Excellent
audrey
Voyage en famille
28 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon rapport qualité prix. Les déjeuners sont très bon avec beaucoup de choix.
audrey
Séjour de 2 nuits en janvier 2023
Réponse de mb le 30 janv. 2023
Dear Guest, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards,Palazzo Lakeside Hotel
8/10 Bien
Justine
Voyage en famille
22 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien.
Justine
Séjour de 6 nuits en janvier 2023
Réponse de m le 27 janv. 2023
Dear Guest,Thank you for your review of our Hotel. We are glad you had a nice visit and we appreciate your feedback! as there were certainly a few things you noted that we can improve upon. We hope that next time you visit our area that you again choose to stay with us. Kind Regards, Palazzo Lakeside Hotel
2/10 Horrible
Jonathan
Voyage en famille avec de jeunes enfants
27 déc. 2022
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Le personnel n’était pas du tout flexible. Ils ont refusé toutes nos demandes. La chambre a coûté beaucoup trop chère pour ce qu’elle valait.
Jonathan
Séjour de 1 nuit en décembre 2022
Réponse de M le 5 janv. 2023
Dear Guest, Thank you for your comments, your opinion is very important to us. We will attend to his concerns. Kind regards, Palazzo Lakeside Hotel
10/10 Excellent
didier
Voyage en groupe
25 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Génial
Super hôtel. Très bien, accueil sympathique et déjeuner très copieux . Hôtel très propre je recommande.
didier
Séjour de 2 nuits en novembre 2022
Réponse de marita le 25 nov. 2022
Dear Didier,Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Best Regards,Palazzo Lakeside Hotel
10/10 Excellent
Voyageur vérifié
Voyage en famille
12 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2022
Réponse de mb le 12 août 2022
Dear Guest,
Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Best Regards,
Palazzo Lakeside Hotel
8/10 Bien
Francois
Voyage en famille avec de jeunes enfants, Voyage en famille
3 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel est accueillant et toujours souriant et de bonne humeur
Francois
Séjour de 1 nuit en juillet 2022
Réponse de MB le 3 août 2022
Dear Guest,
Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Best Regards,
Palazzo Lakeside Hotel
2/10 Horrible
alexandre
30 juil. 2022
Les points forts : Propreté
Les points faibles : Personnel et service
alexandre
Séjour de 1 nuit en juillet 2022
8/10 Bien
Martin
19 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 1 nuit en mai 2022
8/10 Bien
Voyageur vérifié
26 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en février 2022
Réponse de Fer le 26 févr. 2022
Dear Guest, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Palazzo Lakeside Hotel
10/10 Excellent
Luc
Voyage en famille
22 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luc
Séjour de 1 nuit en février 2022
Réponse de Marita le 22 févr. 2022
Dear Guest,
Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Best Regards,
Palazzo Lakeside Hotel
8/10 Bien
jacqueline
17 févr. 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Simple, efficace et bien placé
jacqueline
Séjour de 28 nuits en janvier 2022
Réponse de Marita le 17 févr. 2022
Dear Jacqueline,
Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Best Regards,
Palazzo Lakeside Hotel
8/10 Bien
Didier
Voyage en famille
27 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel sympa mais léger côté petit déjeuner
Didier
Séjour de 3 nuits en novembre 2021
Réponse de GM le 28 nov. 2021
Dear Guest, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Palazzo Lakeside Hotel
10/10 Excellent
Eric
Voyage en famille
22 août 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Correct
Etablissement correct , pas cher , bon petit déjeuner, mais piscine en travaux .
Eric
Séjour de 1 nuit en août 2021
Réponse de Mike le 22 août 2021
Hello dear guest,
Thank you very much for your review about your recent stay at our hotel. His opinion is very valuable to us, as we strive to improve each and every stay along with the experience of our guests. We are doing everything we can to make the hotel experience something that all of our guests can enjoy. Your review fills us with pride and motivation to continue working hard in order to provide an ever better service. And always remember that our main priority is to be able to offer you a very pleasant and comfortable environment.
10/10 Excellent
Fernando, Brooklyn
29 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great customer service. Very polite
Fernando
Séjour de 1 nuit en mai 2024
2/10 Horrible
Brenda
29 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was nice. Kid friedly but inside was not. Shower door fell off and hit me and the room as dirty
Brenda
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Candice
Voyage en couple
28 mai 2024
Les points faibles : Propreté et personnel et service
When I first got there the guy in the front desk was too busy to help me out because he was talking to a friend for over 20 minutes. Also the 2nd floor smells so bad and when I tried to call the front desk no one answered it was within working order.
Candice
Séjour de 2 nuits en mai 2024
Réponse de PLH le 28 mai 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
8/10 Bien
Anh
Voyage en famille avec de jeunes enfants
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staffs and clean property. The only thing i dont like is the shower is not too clean and water pressure isnt strong
Anh
Séjour de 2 nuits en mai 2024
Réponse de PLH le 28 mai 2024
Thank you for choosing Palazzo Lakeside Hotel and for sharing your feedback. We appreciate you mentioning our friendly staff and clean property!We take guest comfort very seriously and will ensure a thorough cleaning and inspection of the shower in that room. We're also looking into ways to improve the water pressure throughout the hotel.Thank you for bringing these issues to our attention. We hope you'll give us another chance in the future, so we can provide you with the exceptional shower experience you deserve.Sincerely,The Palazzo Lakeside Hotel Team
8/10 Bien
genesis
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy bien, como y acogedor, lo único que la ducha de la bañera tenía sarro. Un poco sucio realmente, pero todo bien
genesis
Séjour de 3 nuits en mai 2024
Réponse de PLH le 28 mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.
10/10 Excellent
Rodolfo
27 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Nunca llegaron a limpiar la habitación
Rodolfo
Séjour de 3 nuits en mai 2024
Réponse de PLH le 28 mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. The cleaning service is every 3 days but you can still ask for toiletries and extra change of towels as needed. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.
10/10 Excellent
Brian
27 mai 2024
Brian
Séjour de 3 nuits en mai 2024
Réponse de PLH le 28 mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.
10/10 Excellent
Kayla
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like how clean it is and the service. We enjoy the breakfast and the lake view.
Kayla
Séjour de 3 nuits en mai 2024
Réponse de PLH le 27 mai 2024
Thank you for choosing Palazzo Lakeside Hotel! We're thrilled you enjoyed the cleanliness of our rooms and the helpfulness of our staff. It's always great to hear guests rave about the delicious breakfast and the beautiful lake views. We appreciate you staying with us and hope to see you again soon!
10/10 Excellent
Dineysha, ARECIBO
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Volvería de nuevo
Dineysha
Séjour de 8 nuits en mai 2024
Réponse de PLH le 27 mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.
2/10 Horrible
Teschala
27 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would not recommend anyone going because the rooms are terrible. No one understands English.
Teschala
Séjour de 3 nuits en mai 2024
Réponse de PLH le 28 mai 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
2/10 Horrible
Marco Antonio Garcia
27 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No quieren regresar el deposito
Marco Antonio Garcia
Séjour de 5 nuits en mai 2024
Réponse de PLH le 27 mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Regarding your deposit on hold, if you used an International card, it might take up to 10 business days to go back to your card. Please contact your bank institution to get more information related to this. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.
2/10 Horrible
Daniel
Voyage en famille
27 mai 2024
Les points faibles : Propreté et équipements
So just a heads up you have to pay extra to use the pool, internet, parking, and tv. They charge you an extra 50 dollars per day. When you ask for them to tidy up the rooms they said that we did not ask for ggat service when we checked in. So we told them can we have some clean towels they said yes but never got them. The only good thing is that we will not be staying at that hotel anymore.
Daniel
Séjour de 2 nuits en mai 2024
Réponse de PLH le 27 mai 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel