Extérieur

Avis sur Radisson Blu Hotel & Residence, Nairobi Arboretum

5 out of 5

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 98 avis sur 132." "
Note des voyageurs de 8 (Bien), d’après 23 avis sur 132." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 132." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 132." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 132." "

9,8/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

daniel

Séjour de 2 nuits en janvier 2024
Réponse de DM le 26 janv. 2024
Dear Daniel,Thank you for taking time to rate is. We look forward to hosting you back soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super !
Hôtel fort bien tenu, propre, personnel accueillant. Le gros plus est qu’il est situé juste à côté de l’arboretum, un endroit parfait pour un jogging ou une balade. Petit déjeuner savoureux et salle de fitness bien équipée, accessible 24h/24.
Séjour de 3 nuits en octobre 2021
Réponse de Jill Fayama le 26 oct. 2021
Thank you for staying with us

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arboretum Radisson
Fantastique avec un good customer Care et front office best support de Mélissa et Rahul. Précautions Covid19 au top et en ligne avec les normes mondiales
Séjour de 2 nuits en septembre 2020
Réponse de Beth le 22 sept. 2020
Thank you for taking the time to review us and the wonderful comments you gave to us. We are glad you enjoyed your stay with us and look forward to hosting you again.

10/10 Excellent

Loic

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de FOM le 13 févr. 2020
Thank you for choosing to stay with us and taking time to give us a review.

10/10 Excellent

Dorika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location next to Arboretum. A calm space to enjoy Nairobi.
Séjour de 14 nuits en avril 2024
Réponse de Dorah le 30 avr. 2024
Dear Dorika Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us. We also appreciate you pointing out great location and quiet space.It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Ingra

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the amenities the hotel offered. Customer service was excellent. My stay was enjoyable.
Séjour de 4 nuits en février 2024
Réponse de DM le 17 févr. 2024
Dear Ingra,Thank you for taking time to rate us on your recent stay with us. We are delighted to note you enjoyed your stay and the amenities we had to offer and great customer service from our ambassadors.We look forward to welcoming you back soon when your next travels bring you back to Nairobi.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Mazaher

Les points forts : Personnel et service
Very nice hotel and customer service
Séjour de 3 nuits en février 2024
Réponse de DM le 17 févr. 2024
Dear Mazaher,Thank you for taking time to share your feedback on the recent stay with.We appreciate you pointing the great customer service and the Hotel ambience.We look forward to welcoming you back soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2024
Réponse de DM le 23 janv. 2024
Dear David,Thank you for rating us! From the rating, we are glad we met your expectations and we are looking forward to hosting you again soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Excellent hotel situated close to all shops and amenities, stayed many times and will certainly stay again
Séjour de 1 nuit en janvier 2024
Réponse de DM le 23 janv. 2024
Dear Robert We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are glad that to hear that the location of the Hotel favored you, being that it is close to shopping mallsWe appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Dustin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First time traveler to Nairobi
What a wonderful hotel with exceptional staff, spotless, friendly welcoming smiles, phenomenal customer services amongst all departments!! Great experience!
Séjour de 6 nuits en janvier 2024
Réponse de DM le 23 janv. 2024
Dear DustinWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We appreciate your mention on the friendly and customer centric staff we have.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Arturo, Laguna Beach

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant staff eager to help
Séjour de 1 nuit en janvier 2024
Réponse de DM le 23 janv. 2024
Dear Arturo,We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We appreciate your mention of how pleasant our staff was.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

4/10 Médiocre

Sherryl L

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I booked a 2 twin room for me and my adult son with breakfast and paid in advance. We showed the reservation and they still said we had to pay for breakfast and put us in a single bed room. They had to move us to another room, then charged over $50 for breakfast. Very disappointing stay.
Séjour de 1 nuit en janvier 2024
Réponse de RBA le 18 janv. 2024
Dear Sherryl,Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.Firstly, I would like to extend our sincerest apologies for the inconvenience you encountered during your stay. It is indeed regrettable that despite your reservation for a twin room with breakfast and advance payment, you were informed that breakfast was not included and were initially placed in a single bed room. Please rest assured that we take this matter seriously and we are investigating the circumstances surrounding this incident to prevent any reoccurrence in the future. We truly deeply regret that we fell short of expectations.We highly value your feedback and would like to assure you that we will use this incident as a learning opportunity to train our staff better and improve our processes. Your satisfaction is of utmost importance to us, and we take your concerns seriously.Once again, I apologize for the disappointment you experienced during your stay. We truly value your patronage and hope that you will give us another opportunity to serve you better in the future.Warm Regards, Doreen Amateshe Radisson Blu Hotel & Residence, Nairobi Arboretum

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean modern secure
Séjour de 1 nuit en décembre 2023
Réponse de RBA le 14 janv. 2024
Dear Christopher,Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.Providing a safe and comfortable environment for our guests is one of our top priorities, and your acknowledgment of our efforts reaffirms our commitment to maintaining high standards.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Nairobi Arboretum, I look forward to welcoming you back. Sincerely, Doreen Amateshe Radisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de DM le 17 févr. 2024
Dear Robert,Thank you for taking time to rate us on your recent stay with us.We look forward to welcoming you back soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Sami

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super Hotel, nettes höfliches Personal und super Security. Speise Auswahl Entertainment alles top
Séjour de 4 nuits en décembre 2023
Réponse de RBA le 14 janv. 2024
Dear Sami Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.It brings us immense joy to know that you found our hotel to be great, with a pleasant and polite staff, and commendable security measures in place. We strive to ensure the safety and comfort of our guests, and your positive feedback reassures us that we are on the right track.Furthermore, we are thrilled to hear that you enjoyed our food selection and entertainment options. Our team strives to offer a diverse range of culinary delights and engaging activities to cater to our guests' preferences. Your satisfaction in these aspects is a testament to our commitment to providing a remarkable experience. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Nairobi Arboretum, I look forward to welcoming you back.Sincerely, Doreen AmatesheRadisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Saihou

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent experience
Séjour de 2 nuits en décembre 2023
Réponse de DM le 19 déc. 2023
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us nd met your expectations. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

adesuwa

Réponse de DM le 17 févr. 2024
Dear Adesuwa,Dear Robert,Thank you for taking time to rate us on your recent stay with us.We look forward to welcoming you back soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de DM le 17 févr. 2024
Dear Timothy,Dear Robert,Thank you for taking time to rate us on your recent stay with us.We look forward to welcoming you back soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Hiromi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Porter Emmanuel was the best, and the water pressure of the shower was solid.
Séjour de 1 nuit en décembre 2023
Réponse de DM le 19 déc. 2023
Dear Hiromi Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors notably Manuel.It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de DM le 21 nov. 2023
Thank you for taking time to rate us on your recent stay at Radisson Blu Hotel and Residence Arboretum.Sincerely,Dorah MshaiFront Office Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de DM le 21 nov. 2023
Thank you for taking time to rate us on your recent stay at Radisson Blu Hotel and Residence Arboretum.Sincerely,Dorah MshaiFront Office Manager

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very good hotel
A new and beautiful hotel. Clean, the food is good. The employes are so nice, thank you to Juliet , a nice girl. If we go back to Nairobi, sure it will be this hotel.
Séjour de 3 nuits en octobre 2023
Réponse de Dorah le 8 nov. 2023
Dear Pierre Thank you for taking the time to share your feedback from your visit to RB Residence Nairobi.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors notably Juliet. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager RB Residence Nairobi

10/10 Excellent

Salem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de DM le 21 nov. 2023
Dear Salem,Thank you for taking time to rate us on your recent stay at Radisson Blu Hotel and Residence Arboretum.Sincerely,Dorah MshaiFront Office Manager

10/10 Excellent

Hati

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023
Réponse de DM le 21 nov. 2023
Dear Hati,Thank you for taking time to rate us on your recent stay at Radisson Blu Hotel and Residence Arboretum.Sincerely,Dorah MshaiFront Office Manager

2/10 Horrible

Surendra

Séjour de 6 nuits en septembre 2023
Réponse de DM le 21 nov. 2023
Dear Surendra,Thank you for taking time to rate us on your recent stay at Radisson Blu Hotel and Residence Arboretum.Sincerely,Dorah MshaiFront Office Manager

10/10 Excellent

Momodou

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really friendly and professional staff
Séjour de 6 nuits en septembre 2023
Réponse de Dorah le 6 oct. 2023
Dear Momodou Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

Karen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great hotel in a superb location
The hotel has a superb location beside the beautiful Arboretum park with the bonus of free access for hotel guests. It is a great place for a walk or run from sunrise to sunset and is filled with meadow, forest and open green spaces with seats as well as friendly small monkeys. The hotel service is friendly and efficient. Rooms have a large storage space for clothes and personal items and comfortable beds. The wifi works very well too and is available all over the hotel. The breakfast is excellent with a superb range of fresh fruit juices, prepared or freshly squeezed to order. There is ample choice of coffees and teas and plenty of fruit, salads, eggs and smoked salmon. There is also a Chinese and Indian section. Overall the hotel offers a very comfortable and relaxed environment with easy access to CBD and other areas of Nairobi.
Séjour de 5 nuits en septembre 2023
Réponse de Dorah le 6 oct. 2023
Dear Karen Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your amazing review that you enjoyed your recent stay with us, from the Hotel ambience, the comfort of the room, varieties of items availed for breakfast, location with open green spaces and we also appreciate you pointing out the excellent friendly service you received from our ambassadors. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

ADEDAYO LEO

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff in all departments and especially Monica at the reception.
Séjour de 7 nuits en septembre 2023
Réponse de Dorah le 6 oct. 2023
Dear ADEDAYO,Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors notably Monicah. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

Ameur

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Dorah le 16 oct. 2023
Dear Ameur,Thank you for the feedback on your recent stay.We look forward to hosting you again soon.With kind regards,Dorah MshaiFront Office manager

8/10 Bien

venugoplala S

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent property
Séjour de 1 nuit en août 2023
Réponse de Radisson Blu Hotel & Residence, Arboretum le 28 août 2023
Greetings from Radisson Blu Hotel & Residence, Arboretum Nairobi.Thank you so much for your positive feedback, much appreciated.

10/10 Excellent

Rita

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel booked when the rates were lower, usually rates are quite high. The pool is not actually heated and my card was charged fully instead of a holding amount so be careful with that.
Séjour de 3 nuits en août 2023
Réponse de DM le 14 sept. 2023
Dear Rita Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi ArboretumWe are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned when making payments, and this will be highly taken under consideration and informed to the concerned talents for improvement.It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Extremely clean, beautiful hotel. This was a nice treat for us after our safari. The staff were all very friendly and professional. Would highly recommend.
Séjour de 1 nuit en août 2023
Réponse de Dorah le 17 août 2023
Dear Jennifer,Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us. We are happy to note that we met your expectations in as far as cleanliness, ambience, the friendly and professionalism of our staff is concerned.It is always a pleasure to have you as our guest and we all look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

Peter Jeffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The team at this property is extraordinary. The service, food, my room (upgrade), location, safety, - everything was a 12/10. They really have gone beyond the call of duty in delivering a 5-star hotel. I will definitely be back and recommend it to all my friends traveling to Nairobi.
Séjour de 7 nuits en juillet 2023
Réponse de Dorah le 7 août 2023
Dear Peter, Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us. We have note the great service received from the team, food, location and safety. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

KHADAR, LAKEVILLE

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great faculty
Séjour de 3 nuits en juillet 2023
Réponse de Dorah le 4 août 2023
Dear Khadar,hank you for taking time to send us feedback. We are delighted to note that you enjoyed your stay and we look forward being your host again soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Egbe Agbor, Brussels

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great facilities and lovely hotel. Friendly staff
Séjour de 3 nuits en juillet 2023
Réponse de Dorah le 12 juil. 2023
Dear Egbe Agbor,Thank you for taking time to send us a review on your recent stay with us. We are delighted to note that you enjoyed the facilities, ambience and the courteousness of the team. We sincerely hope to host you soon again.With kind regards,Dorah MshaiFront Office Manager

8/10 Bien

Samie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are excellent
Séjour de 2 nuits en juin 2023
Réponse de Dorah le 12 juil. 2023
Dear Samie,Thank you for taking time to review your stay with us. We are delighted to note that you enjoyed the service from the team.We sincerely hope to host you again soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Kentaro

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
2日目にアップグレードを対応頂きました。
Séjour de 3 nuits en mai 2023
Réponse de DM le 6 juin 2023
Dear Kentaro Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us and received a room upgrade.It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

Nancy

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The Staff and management responded to requests promptly. The cleaning was great but inconsistent. I ended up losing my apple air Ponds on check out. Following up we were told to file a police report. That really sounded weird and unfortunate. We hope to stay again despite this mishap as our overall stay was very pleasant.
Séjour de 5 nuits en avril 2023
Réponse de Dorah le 13 mai 2023
Dear Nancy Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi ArboretumWe are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the prompt response from the team. Please accept our sincere apologies for the shortfalls you encountered as you have mentioned, this point has been considered in team's trainings in the department with an aim of improvement. As for the air pods it is unfortunate that we were unable to find them.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Arboretum, we look forward to welcoming you back soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Anders

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Kenya
Amazing hotel, but even more amazing and important; hotel staff and level of service provided was outstanding.
Séjour de 2 nuits en avril 2023
Réponse de Dorah le 5 mai 2023
Dear Anders Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the level of service and professionalism displayed by the team. It is always a pleasure to have you as our guest and on behalf of team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we look forward to welcoming you back.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Bright

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Radisson Blu at the National Arboretum in Nairobi is a solid all-round exquisitely put together property. The staff go out of their way to cater to special tastes, however subtle. Being close to the new expressway also means that it takes just 20 to 25 minutes to hit the airport even during rush-hour. Thorougly world-class establishment.
Séjour de 4 nuits en mars 2023
Réponse de Dorah le 27 mars 2023
Dear Bright Thank you for taking the time to share your feedback from your stay with us!We are delighted to read from your review that you enjoyed the Hotel ambience, location making it easier to access from the airport and also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Nairobi Arboretum, we look forward to welcoming you back.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Per

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
48 hours - well spend
In Nairobi for business, so super short visit. Really enjoyed the time I managed to spend at the hotel, super nice people, friendly, service minded etc. Would be more than happy to return
Séjour de 2 nuits en février 2023
Réponse de Dorah le 14 mars 2023
Dear Per,Thank you for taking time to share the review on your stay. We are delighted to have met your expectations during the short time at the Hotel from the staff friendliness and great service. We look forward to another opportunity to host you again soon.With kind regards,Dorah MshaiFront Office Manager

8/10 Bien

Frank

Séjour de 1 nuit en janvier 2023
Réponse de DM le 14 janv. 2023
Dear Frank,Thank you for the rating!With kind regards,Dorah MshaiFront Office Manager

6/10 Satisfaisant

Brad

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was nice. The management was scrupulous and unbending on simple requests.
Réponse de DM le 14 janv. 2023
Dear Brad,Thank you for taking time to review us! We have noted you enjoyed the facility but did not meet your expectation on requests. Kindly you can shade more light on what we could have done better or the particular incident you encountered during your stay. We shall appreciate your response.With kind regards,Dorah MshaiFront Office manager

10/10 Excellent

Kenneth

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The people are great and customer relations is World class
Réponse de Dorah le 19 déc. 2022
Dear Kenneth,Thank you for taking time to review us. We appreciate you feedback on the service you received and we are glad we met your expectations. We look forward to hosting you again soon when your travels bring you back to Nairobi.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Gaby

Séjour de 1 nuit en novembre 2022

10/10 Excellent

KURT, Milwaukee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is updated and looks amazing but more impactful was the staff. Everyone I encountered was aimed to please. The culture of the staff was definitely to go above and beyond in serving its guests. When you encounter these people, you will not be disappointed.
Séjour de 8 nuits en octobre 2022
Réponse de Hazel Kavutha Front Office Service Manager le 27 oct. 2022
Dear Kurt,We appreciate yo taking your time to give us a review of your stay.We are glad to read that you really had a great experience and awesome service from our team.We look forward to hosting you at our hotel again soon.With regards,Hazel KavuthaFront Office Service Manager

10/10 Excellent

Lucinda

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2022

10/10 Excellent

Kadian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience and staffs were very nice
Séjour de 3 nuits en juin 2022
Réponse de Dorah le 20 sept. 2022
Dear Kadian, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you had a great experience and the courteousness of our ambassadors. We truly appreciate the high rating given and we look forward to your next stay.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Hector Nanka

Séjour de 5 nuits en septembre 2022

10/10 Excellent

Ashvin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our third stay here now. Everything was excellent as always. Will defintely be back when we come back to Nairobi.
Séjour de 2 nuits en août 2022
Réponse de Dorah le 3 sept. 2022
Dear Ashvin, Thank you for your feedback and for taking the time to write about your experience. Thank you for choosing again to stay with us. We are delighted to read that you enjoyed your stay. We look forward to your next stay.With kind regards,Dorah MshaiFront Office Manager