5 restaurants, spécialités Cuisine locale et internationale

Avis sur Sofitel Mumbai BKC Hotel

5 out of 5
Sofitel Mumbai BKC Hotel
C-57, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 683 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 188 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 63 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1000." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

sylvain

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Rosebella Abraham le 31 mars 2023
Bonjour Mr. SylvainWe would like to thank you for your kind words and review for our service!Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.Merci beaucoup!Team Sofitel Mumbai BKC!

10/10 Excellent

philippe

Séjour de 3 nuits en mars 2022
Réponse de Vikas Kapai le 25 mars 2022
Bonjour Philippe, Greetings of the day! Thank you for choosing Sofitel Mumbai BKC as your choice of accommodation on your recent visit to the city. It is heartening to note your appreciative comments about our staff . We are glad that you had an overall pleasant experience. It is feedback such as yours that motivates us to work harder to ensure that our guests receive the best level of service and comforts. We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me. Sincèrement, Vikas Kapai General Manager Sofitel Mumbai BKC

10/10 Excellent

Vishant

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mon séjour a l'hotel Sofitel était fantastique, accueil incroyable, tout les équipes sont souriants, prospérité de la chambre 100% satisfaisants, je recommande a tout les personnes de profiter de cette accueil incroyable, qui vous manquerai votre sejour.
Séjour de 2 nuits en février 2022
Réponse de Vikas Kapai le 27 févr. 2022
Bonjour Vishant, Greetings of the day! Thank you for choosing Sofitel Mumbai BKC as your choice of accommodation on your recent visit to the city. It is heartening to note your appreciative comments about our staff . We are glad that you had an overall pleasant experience. It is feedback such as yours that motivates us to work harder to ensure that our guests receive the best level of service and comforts. We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me. Sincèrement, Vikas Kapai General Manager Sofitel Mumbai BKC

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel a Mumbai dans un quartier calme, proche de l’aéroport m.
Séjour de 1 nuit en octobre 2019
Réponse de Vikas Kapai le 17 oct. 2019
Bonjour Valued Guest Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2019
Réponse de Vikas Kapai le 14 oct. 2019
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

10/10 Excellent

Amair

Séjour de 2 nuits en septembre 2019
Réponse de Vikas Kapai le 14 sept. 2022
Bonjour Amair Thank you for your rating. I hope we will have the pleasure of welcoming you again soon to the Sofitel Mumbai BKC. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent séjour! Étant restée 5 jours, j’ai pu apprécier les qualités des prestations comme la propreté des lieux, la qualité des produits servis, ses restaurants avec un personnel très disponible, la chambre magnifique avec un lit très confortable, un vrai plus! Ce que je retiens, c’est l’accueil la disponibilité et la gentillesse du personnel, je recommande vivement!
Séjour de 5 nuits en mars 2019
Réponse de Biswajit le 31 mars 2019
Bonjour Valued Guest, Thank you so much for your generous compliments and appreciation. Truly means a lot. Look forward to you visiting us again. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon choix
Séjour de 4 nuits en décembre 2018
Réponse de Biswajit le 11 déc. 2018
Bonjour Valued Guest, Thank you so much for your 5 star rating. Hope to see you soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

10/10 Excellent

martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
N'hésitez pas à vivre cette belle expérience.
Excellent service. Très bonne cuisine. Chambres spacieuses et très calmes. Proche de l'aéroport (+ ou - 30'). Très bonne salle de sport. Un havre de paix après la journée de travail.
Séjour de 4 nuits en octobre 2018
Réponse de Biswajit le 5 nov. 2018
Bonjour martin, Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience. I am delighted to learn that you had an overall pleasant stay with us. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincerely, Biswajit CHAKRABORTY General Manager - Sofitel Mumbai BKC

10/10 Excellent

Hermann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Biswajit le 13 avr. 2018
Bonjour Hermann, Thank you so much for your 5 star rating. Hope to see you soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

8/10 Bien

Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Surclassement offert, service aux petits soins, c'était un séjour d'affaires comme on aimerait en avoir plus souvent !
Séjour de 2 nuits en février 2018
Réponse de Biswajit le 13 févr. 2018
Bonjour Marie, It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

10/10 Excellent

nolan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good hotel to enjoy Mumbai!
very nice hotel. good to get away from busy Mumbai. Very business oriented so very quiet.
Séjour de 2 nuits en novembre 2017
Réponse de Biswajit le 27 nov. 2017
Bonjour nolan, Thank you so much for your positive endorsements. Hope to see you soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

10/10 Excellent

jean, Strasbourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon hôtel
Très bon hotel situé dans le quartier des affaire de Bandra Kurla, proche de l'aéroport. Quartier calme, personnel très agréable
Réponse de Biswajit le 21 nov. 2015
Dear Jean, Thank you so much for your warm comment. Look forward to seeing you back soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

10/10 Excellent

philippe, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent ! Close location to airport, highly professional staff Meets expectations you can have from a sofitel
Réponse de Biswajit le 7 nov. 2015
Bonjour Philippe, Thank you so much for your kind review. We hope you will give us the opportunity to welcome you again soon to the Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

10/10 Excellent

Dominique, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel grand luxe , service irréprochable, buffet excellent: 20/20 sur l'ensemble

10/10 Excellent

Dominique, Français expatrié à Bangkok

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toujours l'Excellence
j'ai séjourné les 22 et 23 avril 2014 et j'ai eu l'agréable surprise de constater que ma doléance lors de mon passage du 28 janvier 2014 avait bien été prise en compte: en effet, j'avais signalé que je m'étais fait une bosse au front sur la vitre (vraiment très et trop propre donc invisible) protégeant les 2 jarres/ four pour le pain indien lors du petit déjeuner. L'hôtel avait mis (comme je leur avais suggéré d'ailleurs dans mon dernier avis de voyageur) à hauteur des yeux un logo pour éviter les futures bosses. Merci pour cette attention et c'est donc la perfection associée à l'Excellence de cet établissement. A bientôt.

10/10 Excellent

Dominique, Français expatrié à Bangkok

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hôtel
Très bel hôtel , literie exceptionnelle au niveau du confort, petit déjeuner excellent: attention aux 2 jarres / fours qui enfermés par une grande vitre super clean que j'ai percuté avec une belle bosse au front , une étiquette ou une déco est à recommander sur la vitre à hauteur du visage. Dominique

10/10 Excellent

LINDA, HOTEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
chambre moderne et confort
les chambres et literies impeccables et personnelles agréables et disponible . La salle de sport est très bien et les coachs attentionnés. Vraiment impeccable sur tout les niveaux .

10/10 Excellent

Nicolas, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sublime hôtel à Mumbai
Hôtel magnifique situé à 1h du centre de Mumbai et à 20 mn de l'aéroport. On y a passé 3 nuits au début de notre séjour en Inde et 1 à la fin, on n'a pas regretté de revenir, au contraire. Les chambres sont superbes, décoration moderne, literie ultra confortable, il ne manque rien. Service impeccable. Allez au 3e profiter de la piscine. Seul bémol : l'hôtel est situé dans une zone en construction, où l'on ne trouve que des hôtels et des banques, donc il n'y a pas grand chose d'intéressant aux alentours

10/10 Excellent

Anuradha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff Friendly
Séjour de 1 nuit en avril 2024
Réponse de Taniska le 30 avr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

shigeo

Séjour de 3 nuits en avril 2024
Réponse de Taniska le 13 mai 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Bien

Aparna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel for consulate access
Séjour de 1 nuit en avril 2024
Réponse de Taniska le 23 avr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Kamal Krishna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing service and hospitality
Séjour de 1 nuit en avril 2024
Réponse de Taniska le 23 avr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

DINESH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good experience with this property food also very good
Séjour de 3 nuits en avril 2024
Réponse de Taniska le 12 avr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Bien

Gurpreet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Taniska le 8 avr. 2024
Bonjour Mr. Gurpreet,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Sricharan

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful property.
Séjour de 1 nuit en janvier 2024
Réponse de Taniska le 28 févr. 2024
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Bien

Mitulkumar

Séjour de 2 nuits en février 2024
Réponse de Taniska le 21 mars 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Jasvir

Excellent
Séjour de 1 nuit en février 2024
Réponse de Taniska le 26 févr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Soumya kanti

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keep it up
Séjour de 3 nuits en février 2024
Réponse de Taniska le 15 févr. 2024
Bonjour Mr. Kanti,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Rajiv Ramesh

Séjour de 1 nuit en février 2024
Réponse de Taniska le 13 févr. 2024
Bonjour Mr. Ramesh,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

6/10 Satisfaisant

Haripriya

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
It takes too long to access the property by car. The wait is too long.
Séjour de 1 nuit en février 2024
Réponse de Taniska le 13 févr. 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very well run hotel
Séjour de 1 nuit en février 2024
Réponse de Taniska le 13 févr. 2024
Bonjour Mr. Andrew,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

2/10 Horrible

Harjit, Owensboro

Séjour de 2 nuits en février 2024
Réponse de Taniska le 7 févr. 2024
Bonjour Mr. Harjit,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Pete

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel with great amenities
Séjour de 1 nuit en février 2024
Réponse de Taniska le 4 févr. 2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Rajiv Ramesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Taniska le 4 févr. 2024
Bonjour Mr. Ramesh,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

6/10 Satisfaisant

Pradeep

Voyage en famille
Les points forts : Personnel et service
Property seems dated; the rooms are corridors are dark. Surprised why it is a 5 star
Séjour de 1 nuit en janvier 2024
Réponse de Taniska le 4 févr. 2024
Bonjour Mr. Pradeep,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

6/10 Satisfaisant

Faisal

Voyage en groupe
Under expectations
The staff was not so friendly
Séjour de 3 nuits en janvier 2024
Réponse de Taniska le 28 janv. 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

6/10 Satisfaisant

DANNY, Los Angeles

Séjour de 2 nuits en janvier 2024
Réponse de Taniska le 25 janv. 2024
Bonjour Guest,Thank you for leaving us your valuable review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Harveer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Taniska le 25 janv. 2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Bien

Suneet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast Good, lunch below average, dinner excellent. Angled Rooms not a good idea. Service average. Outside food not allowed.if you are 3 persons in one room, you get 2 beds, third person sleeps in a couch. Not yet fully 5 star.
Séjour de 2 nuits en janvier 2024
Réponse de Taniska le 22 janv. 2024
Bonsoir Mr. Suneet,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Samina

Voyage en famille
Most wonderful staff at the property you’ll ever come to. I would definitely recommend this place to anyone who is coming to Mumbai, even the housekeeping staff, Surti and Manoj was extra ordinary, Khushboo, the manager went out of her way to made sure we were comfortable and saw to all our needs, hats off to everyone as Sophia tell
Séjour de 4 nuits en janvier 2024
Réponse de Taniska le 22 janv. 2024
Bonsoir Ms. Samina,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Radhika

Séjour de 3 nuits en janvier 2024
Réponse de Taniska le 4 févr. 2024
Bonjour Ms. Radhika,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Bien

Bhakti

Voyage en famille
Les points forts : Propreté et équipements
It was an enjoyable stay but felt the standards could have been raised easily but having more staff able during meal service and also the cleanliness of the rooms increased. Great range of food being offered, but the prices for drinks were exceptionally high!
Séjour de 2 nuits en décembre 2023
Réponse de Taniska le 10 janv. 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Bien

Bhakti

Les points forts : Infrastructures et conditions de l’hébergement
Réponse de Taniska le 10 janv. 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Bakir Tri-state Enterprises

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property excellent staff.
Séjour de 4 nuits en décembre 2023
Réponse de Taniska le 9 janv. 2024
Bonjour Valued Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Sanjay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thoroughly enjoyed our stay at Sofitel- BKC; great location, ease of checking/checkout; no noise issue issue, friendly staff, rooms were clean, nice ambiance, lavish and delicious breakfast options, overall fantastic experience and for sure going back again
Séjour de 2 nuits en janvier 2024
Réponse de Taniska le 9 janv. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Christal

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Very nice hotel! The staff was very friendly and accommodating to my requests. I didn’t even realize a meal was included in my package so that was a nice bonus. The rooms were spacious and the bed was comfortable. They gave us plenty of water. Would stay here again!
Séjour de 2 nuits en décembre 2023
Réponse de Taniska le 8 janv. 2024
Bonsoir Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

8/10 Bien

Prakritee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good stay
Séjour de 2 nuits en décembre 2023
Réponse de Taniska le 4 févr. 2024
Bonjour Ms. Prakritee,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Maitree

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Taniska le 30 déc. 2023
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are delighted to welcome you back with us. Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC

10/10 Excellent

Saurin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Contemporary in the heart of a clean commercial area
Séjour de 2 nuits en décembre 2023
Réponse de Taniska le 26 déc. 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC