Dear Sirine, Thank you for sharing your feedback. We hope to see you soon.

Dear Antoine,We are thankful for your review.We are so happy that you visited us and enjoyed the view and the location of the resort.We are so glad that you had a great time with our Fontainebleau Miami Beach activities.We hope to see you back in the property

Dear MandyWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We apologize that the level of service was not up to the required standards for you throughout your stay, we sincerely apologize for the beach incident I can only imagine how you felt and apologize for the hot water issue. We can understand how this can leave you with a negative impression of our resort, and we never hope for this to happen. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. We are sorry for the displeasure you experienced with some of our pricing at the resort. We aim to provide a premium service, and we are disappointed if we fall short of that in any way. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Services

Dear Laurie-AnneWe are thankful for your feedback, and we are expressing our sincere apology for failing to meet your expectations, we assure you that this is not the type of experience we wish to leave any guest. We can undoubtedly understand the frustration and inconvenience caused. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

Hi Hugo,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us.We are delighted to hear that you had a great stay with us and that we managed to provide you an experience that matched your expectations. We greatly appreciate you leaving us a positive review.Thank you for sharing your feedback, we hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services

Dear Joelle,You are very much appreciated for choosing to stay with us. We thank you for also taking the time to share your recent experience with us.It is a great disappointment to read that your experience with us has been ruined by the deposit you haven't received back. We can understand how inconvenient this must have been for you. Please reach out to our guest services team so we can further assist you. We look forward to your call.Best RegardsOctaviaFontainebleau Miami Beach Guest Services

Hi Veronique Julien,Thank you for recently visiting Fontainebleau Miami Beach; it was a pleasure having you with us. We are delighted to receive your positive review of your stay. It appears, as reflected in your rating, that your experience at our resort exceeded your expectations. This is the impression we aim to leave with every guest. We are once again thankful for your review and hope to see you soon.Kind RegardsOctaviaFontainebleau Guest Services.

Hi Richard,Thank you for recently visiting Fontainebleau Miami Beach; it was a pleasure having you with us. We are delighted to receive your positive review of your stay. It appears, as reflected in your rating, that your experience at our resort exceeded your expectations. This is the impression we aim to leave with every guest. We are once again thankful for your review and hope to see you soon.Best RegardsOctaviaFontainebleau Miami Beach Guest Services

Dear Joelle,You are highly appreciated for choosing Fontainebleau Miami Beach as your getaway destination. We appreciate you rating your previous stay with us; it is disappointing to read that your recent stay did not meet your expectations.We are sorry to learn that you were not happy with your first room, which did not have a fridge and a balcony, and the amount you paid. We apologize for this experience and any other inconveniences you faced. We understand the importance of getting your money's worth, and please rest assured that this is not the level of service we like to provide to our guests at Fontainebleau. We can undoubtedly empathize and understand how these experiences can leave a negative impression on your visit, and that is certainly not our intention. I am sorry we fell short.You have our commitment to look further into the areas you mentioned and adjust or change where needed to improve the experience for future guests. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.We are looking forward to having you with us on your next visit to Miami.Kind RegardsOctaviaFontainebleau Guest Services.

Hi Franck,We are pleased to receive your positive feedback; it was such an honor having you here. We are thrilled to read that you enjoyed your recent stay at our property. It is a delight to read that you had a nice stay and loved everything the property had to offer.I am sure our team enjoyed serving you as much as you enjoyed your stay.Kind RegardsOctaviaFontainebleau Miami Beach Guest Services

Hi Joelle, You are highly appreciated for choosing to spend your vacation holidays with us.We appreciate the time taken to provide us with positive feedback on your recent stay. We are thrilled to learn that you enjoyed your stay with us. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We appreciate your feedback on the pricing of one of our beverages as well, and we will share it with the relevant departments.We look forward to seeing you again soon.Best Regards, OctaviaFontainebleau Miami Beach

Hi Marc-Olivier, Thank you for visiting Fontainebleau Miami; it was such an honor to have you with us.We are saddened to learn that there were some aspects of our services that did not meet your expectations. We appreciate your feedback, and we will be sure to share it with the relevant departments.We trust that you will give us a chance to better serve you in the future.Best Regards, OctaviaFontainebleau Miami Beach

Hi Rehan, Thank you for choosing Fontainebleau Miami Beach as your holiday destination, we were thrilled to have you with us. It is amazing to know that you had an amazing stay on your recent visit. We are glad we could cater to your needs exceptionally well.We are looking forward to having you with us again.Kind RegardsOctaviaFontainebleau Guest Services.

Hi Majorie,You are truly appreciated for choosing to spend your time with us. Thank you for visiting us again and sharing this valuable feedback. We are delighted to read that you had a lovely stay with us. We aim to provide every guest with a comfortable and luxurious stay, and we are happy you enjoyed it. We appreciate the feedback shared regarding the treatment of VIPs. We will share it with the relevant departments.We look forward to having you back with us.Kind RegardsOctaviaFontainebleau Miami Beach Guest Services

Dear AndreWe appreciate you for choosing Fontainebleau Miami Beach as your holiday destination, it was a pleasure having you with us. Thank you so much for taking the time to share your positive feedback, from your most recent experience it is visible that your stay was very good. Our goal is to provide the absolute best for our guest and glad we did that during your visit. We hope to see you again soon. Kind Regards, Stella Fontainebleau Miami Beach Guest Services.

Dear TaniaThank you for staying with us at Fontainebleau Miami Beach it was great pleasure having you as our guest.It is delightful to see the rate from your previous stay and it gives us joy if we provided you with a memorable experience. We hope to see you again soon.Kind Regards,StellaFontainebleau Miami Beach Guest Services.

Dear Guest, Thank you for taking the time to leave us a review form your recent stay. We greatly appreciate the positive review you have left us, it bring us great joy that, as reflected in your rating that our hotel managed to meet your expectations in all areas and met you with a wonderful ambience. This is the experience we aim for and you have our commitment to maintain this. Thank you for your feedback, we hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services

Dear MohammedWe are grateful for choosing to stay with us at Fontainebleau Miami Beach, it was great pleasure having you as our guest.Thank you for taking time to submit a positive rated review, we are delighted that we provided you with memorable service. It is visible that we delivered on catering for your needs appropriately.We hope to see you again soon.Kind Regards,StellaFontainebleau Maimi Beach Guest Services.

Hi Guillaume,Thank you for choosing Fontainebleau Miami Beach as your holiday destination, we are saddened to hear that your stay with us was less than perfect.We apologize for the inconvenience caused by the delays you experienced when checking in. When the hotel is at full capacity this can lead to delays when checking in as we try to accommodate everyone, we are sorry for the impact this had on your visit, we strive to do better. Please reach out to our guest services team or our main number as we would like to correct any credits not applied on your reservation during your stay.Thank you for sharing your experience, we hope that we may better serve you in the near future.Kind Regards,ScottFontainebleau Miami Beach Guest Services

Hi Jonathan,Thank you for choosing Fontainebleau Miami Beach as your holiday destination, we are happy to see that your experience was of high standards.Thank you so much for taking the time to share feedback from your recent stay with us, we are thrilled you loved the swimming pools.Jonathan, we look forward to seeing you again soon.Best Regards,SamanthaFontainebleau Miami Beach Guest Services

Hi Andre,Thank you for choosing Fontainebleau Miami Beach as your holiday destination, we were thrilled to have you with us.It is an honor to hear that you had an excellent stay and that you found our location to be great. We are glad that we managed to exceed your expectations.Andre, thank you for providing us this positive feedback, we hope that you may visit us in the near future.Kind Regards,ScottFontainebleau Miami Beach Guest Services

Dear ImadThank you for choosing Fontainebleau Miami beach as your holiday destination, we sincerely apologize that your stay was less than perfect. We are extremely saddened that the service you received during your stay as poor. We set a high standard for ourselves and we apologize that we were not able to uphold that standard towards you. During your next visit, we'd like the opportunity to change your mind, because customer satisfaction is our top concern.Imad, as our valued guest we look forward to seeing you again.Best Regards,LydiaFontainebleau Miami Beach Guest Services

Hi Nathalie Thank you for your recent stay at Fontainbleau Miami Beach It was a pleasure having you with us Thank you for your feedback and we hope to see you soon Regards Marilyn

Dear Guest Thank you for choosing Fontainebleau Miami Beach as your holiday destination, we’re thrilled to hear that this was by far your best experience. Feedback like yours is valued by every team member here and it gives us the motivation to continue improving our services. We can't thank you enough for taking time to share your feedback. We look forward to welcoming you back in the near future. Best regards, NorahFontainebleau Miami Beach Guest Services

Dear Guest Thank you for choosing Fontainebleau Miami Beach as your holiday destination. Thank you so much for letting us make your stay with us a memorable one. We’re glad to hear that you were satisfied with your experience. We’re disappointed to hear that our pricing took away from your overall experience. We look forward to the next time we’re able to serve you again. Best Regards, Lydia Fontainebleau Miami Beach Guest Services

Dear Ghina, Thank you for choosing Fontainebleau Miami Beach as your holiday destination. Ghina, we are delighted to know that your stay with us was a memorable one, Your positive feedback is highly appreciated as it will help us to maintain the level of service we strive to offer for our guests. We apologize that our pricing may have deterred you slightly from fully enjoying your experience. We are looking to improve on this regard. Ghina, we can't thank you enough for your time and feedback. We look forward to seeing you again. Best Regards, Lydia Fontainebleau Miami Beach Guest Services

Dear Guest Thank you for choosing Fontainebleau Miami Beach as your holiday destination, we're sorry your experience did not match your expectations. We set a high standard for ourselves, and we are sorry to hear this was not met during your stay. I really apologize for the issues you’ve faced while on your stay with us, and that our staff didn’t meet the level of service we strive for. Again, we appreciate your time and wish you all the best with your future travels. Best Regards, Lydia Fontainebleau Miami Beach Guest Services

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Dear Asena, Thank you for sharing your feedback. We hope to see you soon.

Dear Chelsea, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

Dear Arys, We appreciate your feedback and take it very seriously. Your comments will help us identify areas of opportunity for improvement. We hope that on your next visit, we will have the opportunity to exceed your expectations and change your opinion of our property.

Dear Ikera, Thank you for sharing your feedback. We hope to see you soon.

Dear Refik, Thank you for sharing your experience with us. We hope to see you soon.

Dear Abbas, Thank you for sharing your feedback. We hope to see you soon.

Dear Jason, We appreciate your feedback and take it very seriously. Your comments will help us identify areas of opportunity for improvement. We hope that on your next visit, we will have the opportunity to exceed your expectations and change your opinion of our property.