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Avis sur Marti Resort Hotel

5 out of 5
Marti Resort Hotel
Kumluorencik Mevkii, Icmeler, Marmaris, Mugla

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 76 avis sur 265." "
Note des voyageurs de 8 (Bien), d’après 86 avis sur 265." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 265." "
Note des voyageurs de 4 (Médiocre), d’après 31 avis sur 265." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 265." "

7,2/10

Propreté

7,0/10

Personnel et service

6,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour
Très bon accueil et belle chambre avec vue sur mer conforme à ma réservation. Etablisement de charme avec un emplacement parfait pour acceder à la plage et aux activités au centre ville.
Séjour de 7 nuits en septembre 2022

6/10 Satisfaisant

mukremin

Voyage en groupe
Les points faibles : Propreté
Marti
Le séjour était moyens dans l’ensemble L’hôtel est assez ancien mais jolie L’emplacement face à la mer est sympas Par contre le service de chambre n’est jamais passer en trois jours !!! Pourtant j’avais bien afficher la pancarte faire ma chambre ….
Vu du bar
Vu de ma chambre le jour
Vu de la chambre la nuit
Séjour de 3 nuits en septembre 2022

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambres sal, petites, ne correspond pas au description. PAS DE PLACES DE PARKINGS décevant a ne jamais faire !
Séjour de 2 nuits en août 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Dans l'ensemble, c'est un beau complexe, bien placé. Il y a juste quelques points a revoir: - le ménage et propreté des chambres -moyen -fait à la va vite - REPAS- peu de changement dans les buffets -trop répétitif -Salle de Fitness -appareils ne marchent pas (sur 3 tapis de marche 1 seul fonctionne)
Séjour de 11 nuits en août 2019

8/10 Bien

caroline, AUDREGNIES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bel hotel avec quelques petit problèmes .....
bel hotel dans une ville paisible , jolie grande chambre mais pas air conditionné alors qu'il fait 30 degrès a l'exterieur pas cool de plus j'avais réservé une chambre vue sur mer résultat on m'a donne vue sur jardin et piscine !!!! j étais furax finalement presque aucunes chambres n'a de vue sur mer toutes la vue est bouchée par les grands arbres du jardin , la propreté est nikel partout et le spa et massage est très bien meme si les prix sont excesif 90 euro le massage aie !! la nourriture est bien mais turque plutôt tajine et si vous aimez le poisson juste une sorte tous les jours et identique avec tete queue et arete bref entier juste grille pff dommage le personnel est tres gentil et souriant agréable ,le soir spectacle en plein air !!! donc boum boum jusque 1 heure du mat pas facile de dormir avant, et l'équipe d'animation fait les spectacles donc c'est plutôt " amateur " par apport au hotels voisins qui engage des danseurs et musciciens professionnels pour une 5 étoiles il y a quelque point a arranger mais dans l'ensemble c'est plutôt ok !!

10/10 Excellent

Patricia

Séjour de 2 nuits en février 2024
Réponse de Guest Relation Manager le 16 mars 2024
Dear Patricia,Thank you for taking the time to write your positive review regarding your stay at our facility. It is great to know that you have chosen our resort for your holiday destination and that the associates of our resort have made your stay at pleasant one. The genuine care and comfort of our guest will be always our highest mission.Please be assured that your next visit will be even more pleasant , as we continuously strive to provide the most memorable and unique stay for our guests.Kind Regards,Jülide Caliskan

8/10 Bien

HASSAN

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relation Manager le 16 mars 2024
Dear Hassan,Thank you for taking time to evaluate with us after your recent stay at our facility. We appreciate receiving your comments, as this is an invaluable tool in our continuous effort to upgrade our services and facilities. We look forward to welcoming you back in the near future.Kind regards,Jülide Caliskan

10/10 Excellent

Can, Los Angeles

Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Manager le 16 mars 2024
Dear Can,Thank you for taking time to evaluate us after your stay at our facility. We hope you will choose to stay with us again and we can welcome you back to Martı Resort Hotel in the nearest future. Kind regards,Jülide Caliskan

6/10 Satisfaisant

Léonie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2023

8/10 Bien

Mona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023

2/10 Horrible

Erhan

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Dilshad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2023

2/10 Horrible

noel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Services is very bad the food is not good We purchased exclusive food and drinks . When we arrived around 6 pm the room was not available When we checked in they said not everything included. We stayed hungry all the time ! Really i want refund we stayed room all the time
Séjour de 5 nuits en septembre 2023
Réponse de ismayil diricanlı le 13 sept. 2023
Dear Guest,Thank you for taking your valuable time and sharing your evaluations with us.Guest satisfaction is our first priority. Therefore, when you notified us of your dissatisfaction with the room you booked, we upgraded you to a Family Suite room free of charge.We provided free late check out on your departure day.You can find food service at any time of the day. Breakfast, lunch and dinner are served as an open buffet with dozens of different foods. In addition, we have a snack restaurant. The patisserie section provides free service until late at night. Grab & go section provides continuous service. We will continue to work with a focus on guest satisfaction, taking into account your comments and warnings.We would like to host you again in our Martı Hotels & Marinas facilities.We wish you a nice day.Regards

2/10 Horrible

Abdallah Ali

Voyage en couple
Les points faibles : Équipements
No air conditioning they are rode bad service no internet
Séjour de 6 nuits en août 2023
Réponse de ismayil diricanlı le 13 sept. 2023
Dear Guest,Thank you for taking your valuable time and sharing your evaluations with us.Guest satisfaction is our first priority. We will continue to work with a focus on guest satisfaction, taking into account your comments and warnings.We would like to welcome you again at our Martı Hotels & Marinas facilities.We wish you a nice day.regards

10/10 Excellent

Kaan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de ismayil diricanlı le 13 sept. 2023
Değerli Misafirimiz,Değerli vaktinizi ayırıp değerlendirmelerinizi bizimle paylaştığınız için teşekkür ederiz.Misafir memnuniyeti birinci önceliğimizdir. Martı ailesi olarak misafir memnuniyeti odaklı çalışmaya devam edeceğiz.Sizleri tekrar Martı Hotels & Marinas tesislerimizde ağırlamak isteriz.İyi günler dileriz.Saygılarımızla

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Otelin imkanları, fiziki ve hizmet alanında daha iyi olma eğiliminde yapılan yenilikler vs güzel idi fakat personel konusu gerçekten sıkıntılı otelde, bazıları çok iyi çok tecrübeli ama işte ilerleyen gemiyi yavaşlatmak için uğraşan otelden daha büyükmüş gibi hatta bırakın oteli Marmaris babasının malı gibiymiş hareket eden konuşan personelin olması kötü, yine de onca iyileşme eğilimi, güzel ve kaliteli hizmet bu sıkıntıların da bir süre sonra bitirileceği izlenimi veriyor…
Séjour de 3 nuits en août 2023
Réponse de ismayil diricanlı le 13 sept. 2023
Değerli Misafirimiz,Öncelikle değerli vaktinizi ayırıp yorumlarınızı bizimle paylaştığınız için teşekkür ederiz.Misafir memnuniyeti birinci önceliğimizdir. Yorumlarınızı ve uyarılarınızı dikkate alarak misafir memnuniyeti odaklı çalışmaya devam edeceğiz.Sizleri tekrar Martı Hotels & Marinas tesislerimizde ağırlamak isteriz.İyi günler dileriz.Saygılarımızla

10/10 Excellent

Turgay

Séjour de 1 nuit en juillet 2023
Réponse de ismayil diricanlı le 13 sept. 2023
Değerli Misafirimiz,Değerli vaktinizi ayırıp değerlendirmelerinizi bizimle paylaştığınız için teşekkür ederiz.Misafir memnuniyeti birinci önceliğimizdir. Tüm ekip arkadaşlarımızla birlikte misafir memnuniyeti odaklı çalışmaya devam edeceğiz.Sizleri tekrar Martı Hotels & Marinas tesislerimizde ağırlamak isteriz.İyi günler dileriz.Saygılarımızla

8/10 Bien

Volkan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Otele giriş ve resepsiyondaki personel oldukça kibar ve nazikti. Seçtiğimiz odadan daha güzel bir odada uygunluk olması sebebiyle herhangi bir fark ödemeden o odayı verdiler. Temizlik olarak katımızla ilgilenen hanımefendi kusursuzdu. Her gün odayı tüm ayrıntısına kadar temizledi. Animatörler oldukça kibar ve eğlenceliydi. Otel konumu ve fiziki şartlar olarak iyiydi fakat otelin içi bile aşırı derecede sıcaktı. Açık büfeler sinek kaynıyordu ve herhangi bir önlem alınmamıştı. Klimalar yetersizdi. Her çeşit yemek vardı ama lezzetsizdi. Az çeşit ve lezzetli olmasını tercih ederim. Menünün %80 i her gün aynı olarak çıkıyordu neredeyse. Bir çok yemeğin yerini ezberliyorsunuz artık. Özellikle servis yapan ve barlarda çalışan personel insan üstü bir performansla çalışıyordu. Gece gündüz aynı personel; masa düzeninden temizliğine ,yemek-içecek servisine kadar hep aynı kişiler tarafından yapılıyordu. Emekleri için bir kez daha teşekkür ederim. İşleyiş olarak aksaklık yoktu fakat otelin konumu ve şartları göz önüne alındığında bir tık kalite olarak beklentiyi karşılamıyordu. Önceki yıllara göre de otelin kalitesinde azalma olduğunu herkes söylüyordu. Buna rağmen otel fiziki şartlarıyla ve konumuyla tüm eksikleri hafifletiyordu. Fakat otel, martı otel kalitesine yakışmayan bir şekilde işletiliyor. Plaj kısmının sadece otel müşterilerine ait olmaması 5 yıldızlı olarak hizmet veren bir otele yakışmıyor. Denize girerken aklımız sürekli eşyalarımızda oluyor.
Séjour de 3 nuits en juillet 2023
Réponse de ismayil diricanlı le 13 sept. 2023
Değerli Misafirimiz,Kıymetli zamanınızı ayırıp değerlendirmelerinizi bizimle paylaştığınız için teşekkür ederiz.Misafir memnuniyeti birinci önceliğimizdir. Yorumlarınızı ve uyarılarınızı dikkate alarak misafir memnuniyeti odaklı çalışmaya devam edeceğiz.Sizleri tekrar Martı Hotels & Marinas tesislerimizde ağırlamak isteriz.İyi günler dileriz.Saygılarımızla

2/10 Horrible

Mehmet

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de ismayil diricanlı le 13 sept. 2023
Değerli Misafirimiz,Değerli vaktinizi ayırıp değerlendirmelerinizi bizimle paylaştığınız için teşekkür ederiz.Misafir memnuniyeti birinci önceliğimizdir. Sizleri tekrar Martı Hotels & Marinas tesislerimizde ağırlamak isteriz.İyi günler dileriz.Saygılarımızla

10/10 Excellent

yolla, Los Angeles

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Loved it. The staff are not enough at night on reception. The same person performs the following tasks, the customer service, room service, concierge and others. the staff everywhere is humble and sweat. However the reception staff lack some professionalism and need lots of training. The resort is highly recommended, I will come again for sure.
Séjour de 9 nuits en juillet 2023
Réponse de ismayil diricanlı le 13 sept. 2023
Dear Guest,Thank you for taking your valuable time and sharing your evaluations with us.Guest satisfaction is our first priority. We will continue to work with a focus on guest satisfaction, taking into account your comments and warnings.We would like to welcome you again at our Martı Hotels & Marinas facilities.We wish you a nice day.regards

6/10 Satisfaisant

Aytakin

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 5 nuits en juillet 2023
Réponse de ismayil diricanlı le 13 sept. 2023
Değerli Misafirimiz,Değerli vaktinizi ayırıp değerlendirmelerinizi bizimle paylaştığınız için teşekkür ederiz.Misafir memnuniyeti birinci önceliğimizdir. Tüm ekip arkadaşlarımızla birlikte misafir memnuniyeti odaklı çalışmaya devam edeceğiz.Sizleri tekrar Martı Hotels & Marinas tesislerimizde ağırlamak isteriz.İyi günler dileriz.Saygılarımızla

8/10 Bien

Mustafa

Les points forts : Propreté et personnel et service
Sehr schön und angenehme Umgebung
Séjour de 3 nuits en juillet 2023
Réponse de ismayil diricanlı le 13 sept. 2023
Lieber Gast,Vielen Dank, dass Sie sich die wertvolle Zeit genommen und Ihre Bewertungen mit uns geteilt haben.Die Zufriedenheit unserer Gäste steht für uns an erster Stelle. Wir werden uns weiterhin auf die Zufriedenheit unserer Gäste konzentrieren und dabei Ihre Kommentare berücksichtigen.Wir würden uns freuen, Sie wieder in unseren Martı Hotels & Marinas-Einrichtungen begrüßen zu dürfen.Wir wünschen Ihnen einen schönen Tag.Grüße

8/10 Bien

Ulas

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en juin 2023

6/10 Satisfaisant

Muzaffer

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The only thing we didn’t like about this hotel is that we make reservation thinking it was all inclusive resort but isn’t . We end up paying much more than the rate we got on Expedia for this hotel. The room had a sea view but the AC didn’t work properly so we had a hard time sleeping . Food overall it is decent but the drinks are not cold and they don’t serve ice . Private beach on premises but don’t expect servers to give you drinks etc ( you have to walk to the hotel to get drinks or water ) we asked for room service and we never got someone to answer the phone so don’t expect good service unfortunately. They need to update this hotel especially the rooms and provide the guests a better experience . I’m from Florida USA and also spend lots of time in the Dominican Republic for Vacation and Definetly the concept of “ all inclusive “ it’s completely different .. this is not a 5 star hotel resort . They need better personal trained and if they advertise as a 5 star resort they need to raise their standards. We traveled with family ( total of 4)
Séjour de 4 nuits en juin 2023

4/10 Médiocre

Khalid

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This resort is a big 4 star old resort, shouldn’t be 5 stars, AC didn’t work, so they said sorry we hope your next trip will be better, also same set of shampoo unless you have to ask personally, plus no iron or ironing table and I have to pay to get it done. 1/5 Food is good but the salads and sweets parts are full of bugs cause they keep them close to the doors. 2/5 Service is good when they see you, but they are everywhere and not organized. 3/5 View and location are the best thing about his hotel, not super busy area and not dirty 5/5 I stayed in this hotel back in 2017 and it was 10 times better, this time very bad, I think it got old.
Séjour de 3 nuits en juin 2023

10/10 Excellent

ahmet

Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

Jehan

Séjour de 3 nuits en octobre 2022

8/10 Bien

Koray

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2022

6/10 Satisfaisant

Koray

Les points faibles : Propreté
Otel personeli Güleryüz ile karşıladı.yemekleri zayıf .havuz ve deniz kumsalı güzeldi
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Suleyman

Séjour de 2 nuits en octobre 2022

8/10 Bien

Marie

Séjour de 2 nuits en octobre 2022

4/10 Médiocre

Ari

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marti -this place needs a major makeover
1. This is not a five star hotel. Maybe a 2.5? It may have been five star sometime ago but now it looks more like a historical ruin. 2. They play loud music constantly from 10am-midnight. If you need to rest during those hours, good luck. 3. The food is average. Nothing special. 4. This place needs a major remodeling. Everything is falling apart, old, and rusty.
Séjour de 3 nuits en octobre 2022

4/10 Médiocre

Khaled

Séjour de 3 nuits en septembre 2022

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This ia not a 5 star hotel. I would rate it at max 4 star. Room cleaning is very bad. They didn't clean our room even if we had put on the door the sign to please clean the room. After going to the reception to see whan can be done about the cleaning of the room ,they said that the staff for cleaning left and they will clean the next day. Let me say that "cleaning" for us meant new towels and that was it. Overall it had good food. Not the most various but very tasty the ones they had. Hotel staff from the bar were the only ones worth 5 star.
Séjour de 2 nuits en septembre 2022

4/10 Médiocre

Amir Hossein

Séjour de 4 nuits en septembre 2022

2/10 Horrible

Ahmet

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ein riesen flop! Es war dreckig und Alt nie wieder!
Séjour de 4 nuits en août 2022

6/10 Satisfaisant

Ilhan

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Das Hotel ist über 50 Jahre alt. Seid dem wurde nix erneuert. Traurig. Schöne Lage aber das wars
Séjour de 4 nuits en juillet 2022

2/10 Horrible

Ahmad

Séjour de 4 nuits en juillet 2022

10/10 Excellent

Mohammad

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was really good but a little bit over priced.
Séjour de 3 nuits en juillet 2022

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Two nights, too many things gone wrong
I stayed here for two nights in a room with a ‘forest view’. First of all, there is no forest view. It all burned down in a forest fire so you’ll be overlooking a charred hill. Of course they don’t tell you this, so you’ll still pay the premium. I got food poisoning from their buffet on the first night. I was throwing up all night. The next day I went to their on-site doctor who tried to refer us to a private hospital that apparently doesn’t accept travel insurance. Speaking to locals, this is a scam - the hotel takes commission for referring people to that hospital. Instead, we went to the state hospital which was closer and covered by insurance. The treatment cost 50 euros compared to the 600 the hotel was asking for. The rooms, outdoors area and beach were nice enough but a little dated. The room was mostly clean although the bed had sand in it, so it felt like it wasn’t changed properly. If you’re foreign and can’t speak Turkish, I wouldn’t recommend this hotel for its services either - the spa offered me a 90 euro discount from the treatments just because I could speak the language. I don’t normally write reviews but hopefully this is enough to tell you that this hotel should be a hard pass despite the great location and photos.
Séjour de 2 nuits en juillet 2022

2/10 Horrible

Barakat

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2019

8/10 Bien

Antonio

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en juin 2022

10/10 Excellent

Harivadan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2022

2/10 Horrible

Erkan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

10/10 Excellent

Ola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2022

10/10 Excellent

Birsel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Herney cok guzeldi. Odalar temiz ve geniş. Reseptiondaki arkadaşlar guler yuzlu ve ilgililerdi. Gec cikmamiza rağmen guzellik yaptılar. Tek sorun kapıyı calıp ses cıkaramadan girmeleri. Ama mutlaka tekrar geleceğiz
Séjour de 2 nuits en mai 2022

4/10 Médiocre

CEREN

Voyage en famille
Les points forts : Propreté
Odamız günlük temizlendi ancak konaklayan sayısı 3 te 1 olmasına rağmen diğer hizmetler yetersizdi. Bayramın 2. Günü tombala diye saçma bir etkinlik yapıp çok erken saatte programı bitirdiler. Çok hazırlıksızlardı. Hava soğuk insanlar denize, açık havuza giremiyor olduğu halde kapalı havuzun ısıtmasını 2. Günümüzde açtılar. Mini club geçen seneden kalma atıl bir durumda ve kapalıydı.
Séjour de 4 nuits en avril 2022

2/10 Horrible

Nour

Séjour de 2 nuits en avril 2022

8/10 Bien

Eyo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a good time, though they mixed up my room, I paid for a double bed but was given something else.
Séjour de 2 nuits en avril 2022

8/10 Bien

HAMIDREZA

Séjour de 4 nuits en mars 2022