Façade de l’hébergement - soirée/nuit

Avis sur Dusit Thani Manila

5 out of 5
Dusit Thani Manila
Arnaiz Ave, Ayala Center, Makati, Manila

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 1003 avis sur 1620." "
Note des voyageurs de 8 (Bien), d’après 362 avis sur 1620." "
Note des voyageurs de 6 (Satisfaisant), d’après 122 avis sur 1620." "
Note des voyageurs de 4 (Médiocre), d’après 81 avis sur 1620." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 1620." "

8,8/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Christophe

Séjour de 3 nuits en octobre 2023
Réponse de Stanley Lo, General Manager le 23 nov. 2023
Dear Mr. Christophe,Thank you for the rating. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

10/10 Excellent

Eros

Séjour de 1 nuit en octobre 2022
Réponse de Betchie Cruz - Supervisor le 1 nov. 2022
Dear Mr. Eros,Greetings from Dusit Thani Manila!Thank you for taking the time to share your feedback regarding your most recent stay with us. Feedback such as yours is very important to us in our journey in providing exceptional experience. We are grateful to know that we met your expectation. Rest assured we will continue with our commitment to provide fine hospitality to our valued guests. We hope that you will continue to choose us as your second home.Should I be of further assistance please feel free to contact me anytime. Graciously yours,Betchie Cruz

4/10 Médiocre

Nicolas

Séjour de 1 nuit en avril 2022

10/10 Excellent

Perry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Ms. Perry,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Dusit Thani Manila

8/10 Bien

proceso

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a decent place to stay. However, do NOT do laundry service the hotel provides. I overlooked the stated rates, and ended up paying over $100 for about a week’s load - laundry cost more than the room for a night, that’s insane!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ariel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Ariel,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

proceso

Les points forts : Propreté, personnel et service, équipements
Great hotel service team, from check in to check out and all the time in between. Location was perfect, not too far from the airport, next to malls and convenience stores, and restaurants. Breakfast buffet were quite good, though a bit more variation would be nice (perhaps include more western selections, like breakfast sausage, eggs benedict, etc.). My only complaint was that the fridge wasn't working, leading to warm drinks at night. Transferred to another room and the same deal. Still, overall a very good hotel.
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience with our hotel service team and that our location suited your needs perfectly.Your comments about our breakfast buffet are appreciated, and we will certainly take your suggestions into consideration to enhance our offerings. We understand the importance of variety, especially when catering to different preferences, and we will work on including more western selections as you suggested.We apologize for the inconvenience you experienced with the fridge in your room. Rest assured, we will address this issue promptly to ensure that all amenities are in proper working order for our guests' comfort.We are glad to hear that despite this issue, you still had a very good overall experience with us. We look forward to welcoming you back for another enjoyable stay.Warm regards,Dusit Thani Manila

8/10 Bien

Shahrokh, Campbell

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a older hotel but well maintained and it’s located at the heat of Makati shopping area.
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel well-maintained despite its age and that our location in the heart of Makati's shopping area suited your needs.At Dusit Thani Manila, we take great pride in ensuring that our facilities are kept in excellent condition to provide our guests with a comfortable and enjoyable stay. Your acknowledgment of our efforts is greatly appreciated.We hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards,Dusit Thani Manila

10/10 Excellent

Zharlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
excellent
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Ms. Zharlene,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

Kevin, Quezon City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From our flawless check in with Ma’am Dhane this was a great experience. Our excellent housekeepers were Michelle Daquina and Claire Dionela who made sure our room was perfectly clean and well stocked. The entire staff of the Executive Lounge were so professional as were the Devarana Spa staff. We also have to highlight the great service from Ma’am Karen, the Rooms Director, and her team including Mon and Betchie!
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Kevin, Thank you for sharing your wonderful experience with us. We are delighted to hear that your stay with us was memorable from start to finish.Your compliments about our flawless check-in process with Ma'am Dhane are greatly appreciated. We will be sure to pass on your kind words to Michelle Daquina, Claire Dionela, Ma'am Karen, Mon, Betchie, and the entire staff of the Executive Lounge and Devarana Spa. They will be thrilled to know that their professionalism and dedication contributed to your enjoyable stay.Ensuring that our guests feel well taken care of and pampered is our top priority, and we are pleased to hear that we succeeded in providing you with a great experience.We look forward to welcoming you back for another exceptional stay. Warm regards,Dusit Thani Manila

10/10 Excellent

Philip

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place five stars for sure
Séjour de 2 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Philip,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

Lila Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and fresh linens everyday. Rooms are clean. Nice amenities. Love the breakfast buffet. Right next to SM and Glorietta Mall. Very convenient.
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Ms. Lila, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed the cleanliness of our rooms and fresh linens provided daily.We are delighted to know that you appreciated our amenities and loved our breakfast buffet. Our convenient location next to SM and Glorietta Mall is indeed a great advantage, and we're glad it added to your overall satisfaction.We look forward to welcoming you back for another enjoyable stay. Warm regards,Dusit Thani Manila

10/10 Excellent

Tomonori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Tomonori,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

Ernie, Newport News

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and facilities
Séjour de 2 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Ernie,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Stanley Lo General Manager

8/10 Bien

Loila, malden

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I like the housekeeping. I liked the staff. The customer service very friendly.
Séjour de 7 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Ms. Loila, Thank you for your wonderful review and for highlighting the positive aspects of your stay with us. We are delighted to hear that you appreciated our housekeeping services and found our staff to be friendly and accommodating.Providing exceptional customer service is our top priority, and it's heartening to know that our team made a positive impact on your experience. Your kind words will be shared with the entire team as they continue to strive for excellence.We look forward to welcoming you back to our hotel in the future. Warm regards,Dusit Thani Manila

2/10 Horrible

Alexis

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Ms. Alexis,Thank you for taking the time to rate us. We would like to know more details of your experience as we hope to improve the aspects that matter more to our guests and get your perfect rating. We look forward to providing you a more satisfying stay in the future.Warm Regards, Dusit Thani Manila

10/10 Excellent

Travis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Travis,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

MARY FE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient to shopping areas. Staff were helpful. Quiet place
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Ms. Mary Fe,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Dusit Thani Manila

10/10 Excellent

Murray

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
csvbsiuhesigejrogjpeorjhoper
Séjour de 4 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Murray,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

8/10 Bien

NOEL, Smithtown

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
always an enjoyable stay
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Noel,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

Dwight

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect!
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Mr. Dwight,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Corine, Vancouver

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff at the Dusit make this hotel exceptional. The check in process , the bell men, concierge desk, and the Pantry staff are all top notch.
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 14 mai 2024
Dear Ms. Corine,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

Rose Marie, Barrigada

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Love the staff very friendly and helpful.
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 13 mai 2024
Dear Guest,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

ROLITO, Guelph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 13 mai 2024
Dear Rolito,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation.We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

Amparo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service and good location.
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 13 mai 2024
Dear Amparo,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Dusit Thani Manila

10/10 Excellent

Kazumoto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So very nice !
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 13 mai 2024
Dear Kazumoto,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

8/10 Bien

Derek L

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

T

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 13 mai 2024
Dear T, Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the third Dusit i have stayed at. Comfortable and pleasant stay.
Séjour de 2 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Mr. Michael, Thank you for choosing to stay at Dusit Thani Manila and for sharing your feedback with us.We are delighted to hear that you had a comfortable and pleasant stay with us. It's always a pleasure to welcome back returning guests, and we are honored that you have chosen to stay with Dusit once again.We strive to provide our guests with exceptional service and a memorable experience, and we are thrilled that we met your expectations.We look forward to welcoming you back for your fourth stay.Warm regards,Dusit Thani Manila

10/10 Excellent

Tennyson, Honolulu

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel!! Would stay here always on my trips to Manila!! Great service and rates..
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Tennyson, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your feedback with us.We are thrilled to hear that you love our hotel and that you plan to stay with us on all your trips to Manila. Providing excellent service and competitive rates are priorities for us, and we are delighted that we met your expectations in these areas.We look forward to welcoming you back on your next trip, and please do not hesitate to let us know if there is anything we can assist you with.Warm regards,Dusit Thani Manila

10/10 Excellent

Marcelo S

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing more i can say, all we recieved are excellent services for all their guest.
Séjour de 2 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Marcelo, Thank you for taking the time to share your feedback with us.We are thrilled to hear that you received excellent service during your stay with us. Providing our guests with exceptional service is our top priority, and we are delighted that we met your expectations.Your kind words are greatly appreciated, and we look forward to welcoming you back to our hotel in the future.Warm regards,Dusit Thani Manila

10/10 Excellent

Lawrence

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the breakfast
Séjour de 3 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Lawrence,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

8/10 Bien

TAKATSUGU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Takatsugu,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

Don, South San Franc

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Don,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation.We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

Paul, East Hartford

Séjour de 4 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Paul,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

Diana F

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property. Would definitely stay again.
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Ms. Diana, Thank you for choosing to stay at Dusit Thani Manila and for sharing your experience with us.We are thrilled to hear that you found our property beautiful and that you would definitely stay with us again. Your kind words are greatly appreciated, and we look forward to welcoming you back on your next visit.If there is anything we can assist you with in the meantime, please do not hesitate to let us know.Warm regards,Dusit Thani Manila

10/10 Excellent

TADAHIRO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very kind staff many many
Séjour de 4 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Tadahiro,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

Melchor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our stay
Séjour de 2 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Melchor ,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Librada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Librada,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

Vivian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very kind and respectful staff
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Vivian,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

6/10 Satisfaisant

Rowena

Voyage en groupe
Les points faibles : Équipements
Staff are friendly. During my stay, it was busy day and I understand but that doesn't mean they have no time to clean my room. They forgot to clean and they said they will come back until evening nobody showed up to clean.
Séjour de 2 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Ms. Rowena, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your feedback with us.I'm glad to hear that you found our staff friendly, but I'm truly sorry for the inconvenience you experienced regarding the cleaning of your room. Please accept our sincerest apologies for the oversight and the delay in addressing this matter during your stay.Rest assured, We have personally addressed this issue with our housekeeping team to ensure that proper procedures are followed to prevent a recurrence of this situation in the future.Once again, I apologize for the inconvenience, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Dusit Thani Manila

10/10 Excellent

Vicel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent service
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Vicel,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

6/10 Satisfaisant

NOEL, Smithtown

Les points forts : Propreté
not much effort to accommodate request for king bed and free breakfast for one day of the two day stay since we're leaving late the second day instead of the ff morning 😟
Séjour de 2 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Mr. Noel, Thank you for choosing to stay at Dusit Thani Manila in Makati and for taking the time to share your feedback with us.I sincerely apologize for any inconvenience you experienced regarding your request for a king bed and complimentary breakfast for one day of your two-day stay. Please know that accommodating our guests' requests is a top priority for us, and I regret that we were unable to meet your expectations on this occasion.Your feedback is incredibly valuable to us, and I assure you that we will use it to improve our service and ensure that similar issues do not occur in the future.If there is anything else we can do to make your stay more comfortable, please do not hesitate to contact us directly.Thank you again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Dusit Thani Manila

10/10 Excellent

desmond

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value
Séjour de 3 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Desmond,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Frank

Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 26 avr. 2024
Dear Mr. Frank,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

Franco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was remarkable and very accommodating. A very convenient location as well, being next to the mall (walking distance). I will definitely recommend Dusit to any of my relatives and friends who come to visit Manila. Well done👍💯
Séjour de 3 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 26 avr. 2024
Dear Mr. Franco, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your wonderful experience with us.We are thrilled to hear that our staff provided you with remarkable and very accommodating service. It's fantastic to know that you found our location very convenient, being next to the mall within walking distance.Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming your relatives and friends to Dusit Thani Manila in the future!Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Hubert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staff were accommodating and direct when assistance was needed.
Séjour de 2 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 26 avr. 2024
Dear Hubert,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

4/10 Médiocre

Grace

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Change newer linen.
Séjour de 9 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 23 avr. 2024
Dear Ms. Grace,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Satoko

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hospitality and smiles of the hotel staff made my stay very comfortable. Thank you very much. The DEVARANA SPA in the hotel is refreshing and relaxing. It's a wonderful spa.
Séjour de 4 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 23 avr. 2024
Dear Satoko, Thank you for sharing your positive experience with us!We are thrilled to hear that you had a comfortable stay and enjoyed the hospitality of our staff. Providing our guests with a refreshing and relaxing experience is our top priority, and we are delighted that you found our Devarana Spa to be wonderful.Your kind words are greatly appreciated, and we look forward to welcoming you back to Dusit Thani Manila soon for another relaxing experience.Warm regards,Stanley LoGeneral Manager

6/10 Satisfaisant

Jillian

Les points forts : Personnel et service
Close to everything
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 23 avr. 2024
Dear Ms. Jillian,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager