Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 542 avis sur 1603." "
10 – Excellent
542
Note des voyageurs de 8 (Bien), d’après 595 avis sur 1603." "
8 – Bien
595
Note des voyageurs de 6 (Satisfaisant), d’après 240 avis sur 1603." "
6 – Satisfaisant
240
Note des voyageurs de 4 (Médiocre), d’après 119 avis sur 1603." "
4 – Médiocre
119
Note des voyageurs de 2 (Horrible), d’après 107 avis sur 1603." "
2 – Horrible
107
8,0/10
Propreté
8,0/10
Personnel et service
7,2/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
8/10 Bien
DIAS DA CRUZ
Voyage d’affaires, Voyage en couple
4 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Cet hébergement est très pratique quand vous devez prendre l’avion.
Il est tout proche de l’aéroport de Heathrow.
DIAS DA CRUZ
Séjour de 1 nuit en mars 2024
Réponse de Bleseny Gomes - Guest Relations Team Member. le 5 mars 2024
Thank you for your review, we are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future.
8/10 Bien
Christian
Voyage d’affaires
15 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Nice enough. 5 min from T5 terminal by bus👌
Christian
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Team Member. le 15 oct. 2023
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.
10/10 Excellent
Didier
13 sept. 2023
Didier
Séjour de 1 nuit en septembre 2023
Réponse de Guest relation team member le 15 sept. 2023
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsGuest relation team member
8/10 Bien
Mario
6 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L'hôtel est bien. J'aurais apprécié de meilleures explications concernant le pod. Un bon hôtel quand tu dois passer une nuit à Heathrow.
Mario
Séjour de 1 nuit en avril 2023
Réponse de Guest Relations Team le 6 mai 2023
Dear Mario, Thanks for taking the time for the feedback, we really appreciate it, we would like to welcome you back at Thistle London Heathrow T5
10/10 Excellent
marie
Voyage en groupe
3 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confort et gentillesse
marie
Séjour de 1 nuit en mai 2023
Réponse de Guest relation team member le 4 mai 2023
Dear Marie We appreciate you taking time to review Thistle London Heathrow T5, we do hope to welcome you back soon.Kind regardsGuest relation team
8/10 Bien
Ghislaine
29 sept. 2022
Ghislaine
Séjour de 1 nuit en septembre 2022
Réponse de Guest Relations le 30 sept. 2022
Many thanks for your kind review. I am glad my team made your stay enjoyable.
2/10 Horrible
Nicolas et Johanna, BATTENHEIM
Voyage en couple
2 août 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel horrible
Nicolas et Johanna
Séjour de 1 nuit en juillet 2022
Réponse de Inesa le 2 août 2022
Thank you for your review. We are sorry to hear that you didn't enjoy your stay with us at Thistle London Heathrow T5.
We are working hard to improve the standards of the rooms and facilities.
Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.
Kind Regards
10/10 Excellent
Damian
22 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient for T5
Very friendly staff at check in
Damian
Séjour de 1 nuit en juillet 2022
Réponse de Ray le 22 juil. 2022
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future
6/10 Satisfaisant
Michèle
8 mai 2022
Michèle
Séjour de 1 nuit en mai 2022
Réponse de Inesa le 10 mai 2022
Thank you for completing our survey. We are glad you enjoyed your stay and found the location of the hotel convenient for easy transport to the airport . We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back to the hotel again in the future. Kind Regards
8/10 Bien
Voyageur vérifié
4 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beaucoup aimé les grandes serviettes disponibles; le lit comfortable et la propreté; compliqué à passer par les nombreuses portes battantes avec une grosse valise
Nous gardons un bon souvenir même si nous y sommes restés qu’une seule et très courte nuit
Voyageur vérifié
Séjour de 1 nuit en janvier 2022
Réponse de Inesa le 7 janv. 2022
Thank you so much for your positive feedback. Our team will be delighted to hear that you enjoyed your stay with us. We will look forward to welcoming you back in the near future.
8/10 Bien
Steph
Voyage en couple
19 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Adequette room for one night before a flight. Gentleman at reception was not friendly and quite dismissive of my questions.
Steph
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 19 mai 2024
Thank you for taking the time to share your feedback on your recent stay with us. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards
4/10 Médiocre
Loreta
Voyage en famille, Voyage en groupe
18 mai 2024
In the website it looks like it’s really close to the airport but it’s not…
Loreta
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 19 mai 2024
Thank you for taking the time to share your feedback on your recent stay with us. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards
8/10 Bien
Michael
Voyage en couple
18 mai 2024
Les points forts : Propreté et personnel et service
Old and small rooms
Michael
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 19 mai 2024
Thank you for taking the time to share your feedback on your recent stay with us. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards
8/10 Bien
Jack
Voyage en couple
16 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Check in was good. Arrived a bit early and the room was ready. Budget hotel. Room was very basic - a place to sleep. Hard bed. Nice restaurant and bar. Take bus 423 from T5 to and from as a bit far from terminal.
Jack
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 17 mai 2024
Dear Jack thanks for the review, we really appreciate it. Hope to welcome you back in near future,kind regards
10/10 Excellent
Richard
Voyage en groupe, Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy access to T5 via the pods, the problem was the gate to access the pods did not open at the advertised 4:00am causing stress while we had to phone to get sorted,
Richard
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 17 mai 2024
Dear Richard thanks for the review, we really appreciate it. Sorry for the inconvenience may had caused because of the POD gate. Hope to welcome you back in near future,kind regards
10/10 Excellent
Anissa L Van
Voyage en famille, Voyage en groupe
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to airport. Good breakfast. Clean and quiet and accommodating
Anissa L Van
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 17 mai 2024
Dear Anissa, thanks for the review, we really appreciate it. Hope to welcome you back in near future,kind regards
8/10 Bien
Joan
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for a stop gap before boarding your flight.
Joan
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Team Member le 15 mai 2024
Dear Joan,Thank you for your feedback. We are pleased to hear that you found Thistle Heathrow Terminal 5 to be a convenient choice for stop gap before boarding your flight.If there are any specific areas where we can improve and make your next visit even more enjoyable, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future.Warm regards,Giulia
10/10 Excellent
David
Voyage d’affaires
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel in need of update but no faults at all
David
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Team Member le 15 mai 2024
Dear Peter,Thank you for your feedback. We're delighted to hear that you had a great experience during your stay at Thistle Heathrow Terminal 5.Your comments regarding the need for updates have been duly noted, and we continuously strive to enhance our facilities to better serve our guests. We appreciate your understanding and patience in this regard.Should you have any further feedback or if there's anything specific you'd like to share about your stay, please feel free to reach out. We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Giulia
10/10 Excellent
MILENA
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved how convent it was to stay. Transportation to and from the hotel to terminal 5. The staff was friendly and helpful, and the room was cozy and clean. I enjoyed my stay and will book there again when I’m back in town.
MILENA
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Team Member le 15 mai 2024
Dear Milena,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at Thistle Heathrow Terminal 5.It's fantastic to know that you found our hotel convenient, with easy transportation to and from Terminal 5. We take pride in providing friendly and helpful service, and I'm thrilled to hear that our team made a positive impression on you. Additionally, we're pleased that you found your room cozy and clean, ensuring a comfortable stay.We truly appreciate your kind words and your decision to book with us again in the future. We look forward to welcoming you back and ensuring another enjoyable stay when you're back in town.Kind regards,Giulia
8/10 Bien
Peter
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Team Member le 15 mai 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards
10/10 Excellent
Calum
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is perfectly located for terminal 5 using the Heathrow Pods, the rooms are comfortable and surprisingly quiet considering proximity to the runway.
Calum
Séjour de 1 nuit en mai 2024
Réponse de Bleseny Gomes - Guest Relations Team Member. le 20 mai 2024
Thank you for your review, we are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport via the Pod system. We appreciate your patronage and hope to welcome you back in the future.
10/10 Excellent
Margot
Voyage en groupe, Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was right by Heathrow yet we never heard a plane. Breakfast had so many choices!
Margot
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 12 mai 2024
Dear Margot thanks for leaving the feedback, we really appreciate it, Its our guests valued feedback which give us opportunity to improve our service. We hope to welcome you back soon.kind regards
10/10 Excellent
bruce
12 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
bruce
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 13 mai 2024
Dear Bruce, Thanks for taking the time to leave the feedback, we really appreciate it and hope to welcome you back, kind regards
6/10 Satisfaisant
Garry
Voyage d’affaires
11 mai 2024
Les points forts : Propreté
Room was small for the price and AC not that good as was a very hot room
Garry
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 11 mai 2024
Thank you for your feedback . It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back to the hotel again in the future. Kind Regards
2/10 Horrible
ELSA
Voyage en couple
11 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was awful. No elevator at the property.
ELSA
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Team Member le 11 mai 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport.Unfortunately, the hotel does not have a lift, we do endeavour to provide assistance and/or allocate ground floor rooms but I apologise that this did not happen during your visit. We do hope to welcome you back to the hotel again in the future.Kind Regards
8/10 Bien
David
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Helpful staff, great bar to watch the planes. Decor needs an update, carpets in restaurant very work. No usb chargers in plugs. Good for parking and the Pods are amazing
David
Séjour de 1 nuit en mai 2024
Réponse de Bleseny Gomes - Guest Relations Team Member. le 11 mai 2024
Thank you for your review, we are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport. we are delighted to hear that you found the team friendly. Your feedback with regards to decor is of utmost importance to us, and I want to assure you that we take it very seriously. We appreciate your patronage and hope to welcome you back in the future.
2/10 Horrible
Dominic
10 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Worse hotel I’ve stayed at. It sounds like it’s at the airport by the name of the place.. it’s actually a 15 min cab ride away
Dominic
Séjour de 2 nuits en mai 2024
Réponse de Bleseny Gomes - Guest Relations Team Member. le 11 mai 2024
hank you for your review, I'm sorry to hear that your experience at the hotel fell short of your expectations. Your feedback can be valuable in helping the hotel address any shortcomings and enhance the experience for future guests. Your comfort and satisfaction are important to us, and we appreciate your understanding.
8/10 Bien
John
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We picked your hotel for it's closeness to the airport and it's within our price range. It was all we hoped for and were happy with our choice
John
Séjour de 2 nuits en mai 2024
Réponse de Guest Relation Team Member le 10 mai 2024
Dear John,Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our location convenient and our prices reasonable during your stay at Thistle London Heathrow Terminal 5. Situated near Heathrow Airport, we strive to provide our guests with easy access to their travel destinations while offering competitive rates. It's wonderful to know that our location and pricing met your needs and expectations. We truly appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay soon!Kind regards,GiuliaGuest Relations Team Member
10/10 Excellent
Jane, Mount Arlington
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is so very convenient for getting a good sleep before a flight especially from terminal 5. Bus 423 and one other (350? maybe) costs £1.75 and drops you off in front - takes about 7 minutes. It is a large place with no elevator but is only 2 storeys high so that’s not a big problem for many.
Very clean, coffee tea in room, quiet, iron and hair dryer. I’ll keep coming back.
Jane
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Team Member le 10 mai 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards
2/10 Horrible
Clare
9 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was promised a refund if I stayed on the Tuesday instead of the Thursday which I did I had to change my booking due to my step mum being very poorly she passed away the day I got there so thank goodness I did change the booking I have no refund
When I call reception they out the phone down rather than answer when I call reservations they keep me hold for ages
It’s been ten days now and the most stressful time of my life and now I am told there are no notes on the thistle system to say I would get a refund and no name or anything about the conversation I have had.
Clare
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Team Member le 12 mai 2024
Dear Clare,Thank you for your feedback. I apologise for the inconvenience this experience has caused you, we will have a look into this matter and we'll try to sort it out as soon as we can for you. Once again I apologise for this matter and I hope to welcome you again in the future. Kind regards,
8/10 Bien
Ruth
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed for one day as had a morning flight ✈️ parking cost £15 for the night. Had burger and steak sandwich in restaurant was good but expensive so was drinks. But i guess to be expected. Rooms are dated but clean.
Ruth
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Team Member le 9 mai 2024
Dear Ruth,Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. We greatly look forward to welcoming you back in the not too distant future.Kind regards,Kelly Palacios
10/10 Excellent
Stephen
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charming, great view of the airplanes landing at Heathrow from the restaurant.
Stephen
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Team Member le 9 mai 2024
Dear Stephen,Thank you so much for your kind words regarding your recent stay with us at Thistle London Heathrow T5. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us and enjoyed watching the planes from our restaurant. We greatly look forward to welcoming you back in the not too distant future.Kind regards,Kelly Palacios
6/10 Satisfaisant
Leslie
Voyage en groupe
8 mai 2024
Les points faibles : Propreté et personnel et service
Need to be remodeled very old . And smelled .
Leslie
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Team Member le 9 mai 2024
Dear Leslie,Thank you for your feedback regarding your recent stay with us at Thistle London Heathrow T5. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you for pointing out the issues you faced during your stay. We regret not meeting your want and needs with your room and I can assure you that we are working hard to improve the standard of the rooms and its facilities.Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Kind regards,Kelly Palacios
8/10 Bien
Richard
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location for T5
Richard
Séjour de 1 nuit en mai 2024
Réponse de Guest relation team member le 7 mai 2024
Thank you for your review, We are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Kind regards
10/10 Excellent
Nesrin
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean , not ce stag , good dining
Nesrin
Séjour de 2 nuits en mai 2024
Réponse de Guest relation team member le 6 mai 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards
10/10 Excellent
Meka
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to catch some Z’s during a long layover.
Meka
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 6 mai 2024
Dear Meka Thank you for your feedback . We are glad you found the location of the hotel convenient for easy transport to the Airport. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back to the hotel again in the future. Kind Regards
8/10 Bien
Ying
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for transit
Ying
Séjour de 1 nuit en mai 2024
Réponse de Guest relation team member le 7 mai 2024
Thank you for your review, We are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Kind regards
10/10 Excellent
Havah
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and perfect. Restaurant has vegan and gluten free options. Staff was super accommodating. I sleep with earplugs, so any outside airport noise was lost on me. We r booking for our return trip.
Havah
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 5 mai 2024
Dear Havah Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.
10/10 Excellent
Lizbeth
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it
Lizbeth
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 3 mai 2024
Dear Lizbeth. Thanks for staying with us. We appreciate your feedback! kind regards
10/10 Excellent
Christine
Voyage en famille
2 mai 2024
Good place to stay for departures from Heathrow Terminal5
Christine
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team Member. le 2 mai 2024
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.Kind regards,Guest Relations Team Member.
8/10 Bien
josephine
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Near terminal 5 convenient on late arrival
josephine
Séjour de 1 nuit en avril 2024
Réponse de Guest relation team member le 2 mai 2024
Thank you for your review, We are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Kind regards
4/10 Médiocre
Anthony
Voyage en famille
1 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is a simple way to get to the airport but noone offers that.
Anthony
Séjour de 1 nuit en avril 2024
Réponse de Guest relation team member le 2 mai 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Transportation services to T5*The public TFL bus starting at 03:51am just on the main road outside the hotel, 1.75 per person (timetable available at reception). The bus journey is approximately 10-15min.*The Pod (electrical, driverless car) which starts at 04am and runs every minute. The price is 8.00pp/ each way, payable at the hotel reception desk.*Taxi. The price starts from 25.00 and can be booked at reception.Transportation services to T2&3&4*Taxi.Transportation services from T5 to the hotel*The public TFL bus from Bus stand No.6 and stops at the main road outside the hotel. The price is 1.75pp/each way. The bus journey is approximately 10-15min.*The Pod (electrical, driverless car) which starts at 04am and runs every minute. The price is 8.00pp/ each way, payable at the hotel reception desk.*Taxi.Transport options from Heathrow T2&3*Taxi.
2/10 Horrible
Stephen
Voyage en couple
1 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Desperately needs refreshing. I have never seen carpets so worn in a hotel. Furniture looks like it’s from the 70’s. It took 3 requests for bottled water to be given to us although it was supposed to be in the room from the start. Staff are lovely !
Stephen
Séjour de 1 nuit en avril 2024
Réponse de Guest relation team member le 1 mai 2024
Thank you for your review, We are working hard to improve the standard of the rooms and the facilities. Your feedback is of utmost importance to us, and I want to assure you that we take it very seriously. We do hope to welcome you back to the hotel again in the future to demonstrate better experience.Kind regards
6/10 Satisfaisant
Lisa
29 avr. 2024
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 19 mai 2024
Thank you for your review. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards
10/10 Excellent
Rajeswari, cardiff
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Getting here via the pod was convenient. The beds were so comfy. Clean facilities. Would recommend this property
Rajeswari
Séjour de 1 nuit en avril 2024
Réponse de Guest relation team member le 28 avr. 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards
6/10 Satisfaisant
Maria
28 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was positives finde ich nur dass der Hotel in der Nähe von Flughafen ist,das Zimmer ist klimatisiert die reinigungskräfte sind sehr freundlich.
Maria
Séjour de 3 nuits en avril 2024
Réponse de Guest relation team member le 29 avr. 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We look forward to welcoming you back in the not too distant future to demonstrate better experience.Kind Regards
8/10 Bien
Roger
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was excellently planned with facilities for the traveler. Freshly refurbished and good value. The Restaurant was good with professional and friendly service with good food.
Roger
Séjour de 1 nuit en avril 2024
Réponse de Guest relation team member le 28 avr. 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards
2/10 Horrible
Sarah
28 avr. 2024
Sarah
Séjour de 1 nuit en avril 2024
Réponse de Guest relation team member le 29 avr. 2024
Thank you for your review, I sincerely apologize for the unfortunate experience you had during your recent stay at our hotel, Your feedback is of utmost importance to us, and we want to assure you that we take it very seriously. We do hope to welcome you back to the hotel again in the future Kind regards
10/10 Excellent
Jennifer
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient for T5 and the Pod an excellent way to get there
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Guest relation team member le 30 avr. 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We are glad to hear that you found the location of the hotel convenient for easy transport to the airport. We always strive to deliver the best experience to our guests and It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards
8/10 Bien
Carlos
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es muy recomendable para estar cerca del aeropuerto, ya sea una escala o trasladarse para llegar temprano al mismo.
El precio está bien comparando con los que se tiene en Londres.
Carlos
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Team Member le 26 avr. 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards