Hey Marina, Thank you very much for taking the time to share your experience with us! I'm very sorry to hear that your stay was less than perfect. If you would like to discuss the matter further, please contact me and I will be delighted to make things right for you!

Hi there, Thanks very much for taking the time to give us a positive review. We are pleased to hear overall you had a good stay. I hope we have the pleasure to welcome you back soon! Positively yours, Duty ManagerCanopy by Hilton London City

Hi Michael,Thank you for bringing this to our attention, and we apologise for any inconvenience you've experienced with your credit card charges. We understand your frustration, and we take this matter seriously. Rest assured, we will investigate and rectify any issue caused.Your patience and understanding are greatly appreciated, and please feel free to reach out to our front desk or management team if you have any further concerns or questions. We're committed to resolving this matter to your satisfaction.

WOW, thank you so much for giving us full marks on all accounts on this survey!Your appreciation means the world to us, and we are so happy that your time with us was a success.Thank you again and I do hope to have the pleasure to welcome you back soon in London!

Hello Christian,Thank you for giving us such a great review on your recent stay with us. I am delighted to know that you had an enjoyable time and I look forward to welcoming you back in the near future.

Maxime,Thank you SO much for sharing this AMAZING feedback!I'm super happy that you enjoyed your stay with us and found our hotel to your likingWe hope to see you soon again.Positively yours,

Bonjour Stephane, Merci d'avoir pris le temps de nous laisser un commentaire. C'est un reel plaisir de lire que vous avez apprecie notre hotel ainsi que la proprete et la decoration dans les chambre. Merci pour vos remarques egalement sur le buffet petit dejeuner, je suis ravie de voir que vous avez pu en profiter! :-) Concernant la "sustainability" c'est en effet un des sujets qui nous tiens a coeur et nous effectuons de nombreux efforts pour etre le plus eco-responsable possible. Notre hotel ayant ouvert il y a seulement quelaues mois, nous avons en effect de la marge pour nous ameliorer et j'apprecie sincerement vos remarques car elles vont definitevement nous aider a atteindre notre but. J'espere avoir le plaisir de vous accueillir de nouveau bientot a Londres! Positively yours,

Thank you for the EPIC 10/10 Rating:) I am glad to see that you enjoyed your stay with us. I look forward to welcoming you back for another EPIC one. Positively Yours,

Hi Vincent, Thankyou so much for taking time and letting us know about your overall experience with us. I will surely pass on the feedback to the whole team and especially Tan and Dani, i am sure they will be delighted to know. i truly agree that we are really blessed in terms of location. Everything is so close and easy to commute to major attractions o London. I am happy to hear that you liked our concept of providing water which is 24 hours available on each floor. This is so good to hear that our enthusiasts, were able to offer you early check in. Thankyou so much for such a wonderful review. There is no better compliment than a return visit. We look forward to welcoming you back to Canopy anytime soon. Positively yours, Devika - Guest Relations Manager.

Hey there Victoria,Thank you so much for your review! I'm very happy to see that your overall stay with us was positive! We look forward to welcoming you back very soon!

Hi Luz, Thankyou so much for your 5* rating. I apologise for the inconvenience. Please rest assured that the feedback has been shared with our housekeeping team and is helpful for us to take action for improvement to avoid future occurences. We look forward to welcoming you back anytime soon. Positively yours, Devika - Guest Relations Manager

Thank you so much for your Epic feedback! It's much appreciated and we will make sure to pass on your message to the team members that you mentioned. Hoping to see you again soon.Positively Yours,Tim Fights - Welcome Enthusiast Duty Manager

Thankyou Charlotte for amazing review. I am thrilled to know that you had an EPIC stay. We look forward to welcoming you back soon.

Hey Patrick,Thank you so much for taking the time to share your experience with your fellow travellers! I'm super happy that you had such an enjoyable stay with us and utilised the very handy transport options offered by our lovely neighbourhood! We look forward to welcoming you back for many more EPIC stays in London!

Thank you for sharing your feedback with us! We're glad to hear that you found our hotel to be in a good location and that you appreciated the friendliness of our staff. Ensuring the upkeep of our hotel to high standards is paramount to us, so we're delighted to hear that you found it to be in good condition. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

Hey there Gregory, thank you so much for your lovely review! I'm really happy to see that you found our Canopy to be quiet, clean, and well-situated! We look forward to welcoming you back very soon!

Hey Manuel,Thank you so much for your lovely review! I'm super happy that you enjoyed your stay with us! We look forward to welcoming you back very soon!

Hey Emily,Thank you so much for your review! I'm super happy that you had such a great stay! We can't wait to welcome you back for your next adventure in London!

Hi Pietro, Thankyou very much for taking some time and letting us know about your overall experience with us. I am pleased to know that our staff went above and beyond to assist you with your requirements. I am also happy to read that you found overall hotel and the location great. I do apologise for any inconvenience you may have to face in regards to the professionalism of our tidy enthusiasts. Please rest assured that the feedback has been passed onto the concerned department for any future improvements. We hope to welcome you again to our Canopy when you visit next time in London. Positively yours,Devika NarulaGuest Relations Manager Welcome Enthusiast

Hi Richard,Thank you so much for your review! I'm really happy to see that your overall stay with us was positive and you especially enjoyed our fantastic neighbourhood! If there is anything we can do to make your next stay a 5/5, please let us know!We look forward to welcoming you back on your next visit to London!

Hey Vittoria,Thank you so much for your lovely review! It's truly heart-warming to see how much you enjoyed your stay with us and we look forward to welcoming you back very soon!

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed the vibe and the lobby area of our hotel. Creating a welcoming atmosphere for our guests is something we take great pride in.We're also delighted that you found your room to be comfortable and clean. Ensuring our guests have a relaxing and enjoyable stay is our top priority, so it's wonderful to hear that we succeeded in providing you with a comfortable environment.We're glad our location worked well for you. Being situated in a convenient spot is essential for our guests to make the most of their stay, and we're pleased that you found it to be advantageous.Thank you once again for your kind words. We look forward to welcoming you back on your next visit!

We sincerely appreciate your great rating and the time you took to share your experience with us. We're thrilled to hear that you enjoyed your stay at our newly built hotel!Creating a fresh and modern space for our guests is something we're incredibly proud of, and we're delighted that you appreciated the efforts we've put into making your stay comfortable and enjoyable.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay!

Hey Anusha,Thank you so much for your fantastic review! I'm really happy that you had such a great stay at our beautiful Canopy! I have to agree with you that we are extremely lucky to have so many amazing transport links on our doorstep, as well as some really great restaurants! We look forward to welcoming you back very soon!

Hey David,Thank you so much for your review! It's truly heart-warming to know you had such a good stay with us! We look forward to welcoming you back very soon!

Hey there Laura,Thank you so much for your review! I'm super happy to read that you enjoyed your stay with us and exploring our fantastic neighbourhood!We look forward to welcoming you back very soon!

Hey Justin,Thank you so much for your 5/5 review! I'm delighted to see how much you enjoyed your stay and we look forward to welcoming you back soon!

Hey Frank,Thankyou so much for your fantastic ratings. Looking forward to host you again at Canopy anytime in future. Kind regards,Devika NarulaGuest Relations Manager- Canopy by Hilton London City

Hi Tiffany,Thank you so much for your 5/5 review! We look forward to welcoming you back on your next adventure in London!

Dear Jose, Thank you so much for your feedback. I'm sorry to hear about the inconvenience you experienced regarding parking and drop-off during your recent stay at our property. We understand the importance of a smooth arrival experience for our guests, and I apologize for any frustration this may have caused.Please be informed that we do not have a dedicated car park at our property. However, we do offer alternative parking options nearby, and our staff is always available to assist guests in finding suitable parking arrangements.Regarding drop-off and unloading, we strive to make this process as convenient as possible for our guests. We will review our procedures to see how we can improve the drop-off experience for future guests.Your feedback is invaluable as we work to enhance our services and facilities and we really appreciate your feedback. Positively yours,Francesco Frasca Caccia Welcome Enthusiast Duty Manager

Dear Tracy,Thank you for taking the time to share your feedback with us. We truly appreciate your decision to stay at our hotel and your detailed account of your experience.We're delighted to hear that you chose our hotel based on the high Expedia review score and that you received an upgrade at a lower price than what was posted online. Providing excellent value and exceeding our guests' expectations is always our goal.However, we're sorry to learn that your stay fell short of your expectations in some areas. Please accept our sincere apologies for any lapses in service you experienced, including the lack of greetings from our staff and the delays and inaccuracies in fulfilling your requests. This is certainly not reflective of the level of service we aim to provide, and we will address these concerns with our team to ensure improvements are made.Regarding the cleanliness of your room and the maintenance issues you observed, we take such matters very seriously. Rest assured, we are actively working to address these issues to ensure that all of our guests have a comfortable and enjoyable stay.We genuinely value your feedback as it helps us identify areas for improvement, and we hope you'll consider giving us another opportunity to better serve you in the future.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly.Kind Regards,Positively Yours,Team Canopy

Dear Razmik,Thank you for choosing to stay with us and for giving us your feedback. We are thrilled that you had an Epic stay!We look forward to welcoming you back.Positively yours,Greg RosalesReception Supervisor

Hi Gerardo,Thanks for the feedback on your recent stay with us.We are glad that you have enjoyed your stay on all aspects. We look forward for welcoming you back soonKind Regards,Team Canopy

Dear Samantha,Thank you for giving us your feedback. We look forward to welcoming you back.Positively yours,Greg RosalesReception Supervisor

Dear Manabu,Thank you for taking the time to give us a 5 out of 5. We really are thrilled that you had an EPIC stay with us.We look forward to welcoming you back.Positively yours,Greg RosalesReception Supervisor

Hey there Joseph,I'm super happy that you enjoyed your stay at our beautiful Canopy! We are truly lucky that our neighbourhood offers great attractions right on our doorstep as well as amazing links to the rest of the city!We look forward to welcoming you back soon!

Hey there Patricia,Thank you so much for your amazing review! I'm delighted that you enjoyed your just right room, our fantastic neighbourhood, and spectacular rooftop bar! I have to agree with you about breakfast! Our chefs definitely know how to help our guests start their day! Thank you also for your kind words regarding our team!We look forward to welcoming you back on your next adventure in London!

Hey there Clifton,Thank you so much for sharing your experience with your fellow travellers! I'm delighted to read that you had a lovely stay with us and we look forward welcoming you back in the future!

Hey Cherylynn,Thank you so much for sharing your experience with your fellow travellers! I'm so happy to read how much you enjoyed your stay with us and that our team made you feel welcome! We look forward to welcoming you back for many more EPIC adventures in London!

Hey Brendon,Thank you so much for your amazing review! I'm so happy to read how much you enjoyed your stay with us, especially your just-right room and the delicious breakfast buffet!We look forward to welcoming you back, perhaps when the weather is a little drier so that you can enjoy Florattica's terrace and fantastic cocktails!

Thank you so much for your 5/5 rating Kaliroy and we hope to welcome you back very soon!

Hi Shimuli,Thank you so much for your review! I'm delighted that you enjoyed your stay with us and we look forward to welcoming you back in the future!

Hey Leslie,Thank you so much for your review! We look forward to welcoming you back for many more EPIC stays!

Thank you for choosing to stay with us at Canopy by Hilton and for sharing your feedback. We're thrilled to hear that you had a wonderful experience during your time with us.It's fantastic to know that you found our hotel beautiful and updated, and that you appreciated its convenient location across from Aldgate tube station. We're delighted that you found your room clean, quiet, and comfortable, and that you enjoyed our English breakfast offerings.I will be sure to pass along your kind words to Viljay for providing exceptional service and upgrading your room. We're delighted to have exceeded your expectations and hope to welcome you back for another memorable stay in the future.

Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a positive experience overall.If there's anything specific that we could improve upon to make your next stay even better and earn that extra two points, please feel free to share your suggestions with us. Your feedback is incredibly valuable as we continuously strive to enhance our services and offerings for our guests.We look forward to welcoming you back and providing an even more enjoyable experience during your next visit.

Thank you for taking the time to leave feedback about your recent stay with us. We're glad to hear that you had an overall positive experience.We're always looking to improve, so if there's anything specific you feel we could have done better to earn that extra star, please don't hesitate to let us know. Your input is invaluable to us as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back for an even better stay in the future.

Thank you for taking the time to leave your feedback following your recent stay with us. We're pleased to hear that you had a positive experience overall, earning us an 8 out of 10 rating.Your feedback is invaluable to us as we continually strive to improve and exceed our guests' expectations. If there are any specific areas you feel we could focus on to enhance your experience and earn a perfect score in the future, please do not hesitate to share your suggestions with us.We appreciate your patronage and hope to have the pleasure of welcoming you back for an even more enjoyable stay.