2 piscines extérieures, tentes de plage, parasols de plage
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Avis sur Montage Laguna Beach

5 out of 5
Montage Laguna Beach
30801 South Coast Highway, Laguna Beach, CA

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 474 avis sur 579." "
Note des voyageurs de 8 (Bien), d’après 53 avis sur 579." "
Note des voyageurs de 6 (Satisfaisant), d’après 31 avis sur 579." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 579." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 579." "

9,6/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

8/10 Bien

rick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good to relax and enjoy the view.
Séjour de 2 nuits en mai 2024

8/10 Bien

Igor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Sharon

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Staff is amazing. Pricey resort, but great experience. Food is expensive, but that is expected in California. I plan on staying there again.
Séjour de 4 nuits en mai 2024
Réponse de Mary Rogers le 22 mai 2024
Dear Sharon,Thank you for choosing to visit Montage Laguna Beach. I am thrilled you had a wonderful experience and felt the genuine care and high touch service we pride ourselves on delivering at Montage Laguna Beach. I look forward to welcoming you back soon.Sincerely,Mary RogersManaging Director and Area General ManagerMontage Laguna Beach

10/10 Excellent

Hector

Les points forts : Propreté
Séjour de 7 nuits en avril 2024

4/10 Médiocre

james

Séjour de 3 nuits en avril 2024

10/10 Excellent

Dr. Chaye

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jaime

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous property with exquisite staff and grounds. Spa was spectacular, as was the food. Not one thing to even find a complaint about.
Séjour de 2 nuits en avril 2024
Réponse de Mary Rogers le 16 avr. 2024
Dear Jaime,Thank you for choosing to visit Montage Laguna Beach. I am happy you had a wonderful experience at Spa Montage, enjoyed our cuisine and felt the genuine care from our associates. I look forward to your return and more lasting memories.Sincerely,Mary RogersManaging Director and Area General ManagerMontage Laguna Beach

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

MEHRAN, Lake Sherwood

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was fantastic.
Séjour de 1 nuit en mars 2024
Réponse de Mary Rogers le 28 mars 2024
Dear @MEHRAN,Thank you for choosing to visit Montage Laguna Beach. I'm happy you had a wonderful experience and enjoyed our oceanfront oasis. I look forward to welcoming you back soon.Sincerely,Mary RogersManaging Director and Area General ManagerMontage Laguna Beach

10/10 Excellent

Maureen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Augusto

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

2/10 Horrible

DAL LAE

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Overall hotel service is so nice in person but I had three times failed get service . 1. We ask a hand sanitize from front desk and a person said will brining it to room but did not happened. 2. We called front desk to get teeth paste and toilet paper but did not get it . 3. When we order room dining we ask extra chairs so the guy said will bring it up but did not happened so we finish dinner without chairs . Recommend improve services . Thanks
Séjour de 3 nuits en février 2024
Réponse de Managing Director & Area General Manager le 21 févr. 2024
Dear Dal Lae,We sincerely apologize for failing to deliver on our promise of high touch service. We can imagine how frustrating it was to feel this way. I appreciate you taking the time to share your feedback. Please know that I have communicated this with our team so we can improve and do better. If you would like to further discuss, I welcome you to call our Executive Offices. Sincerely,Mary Rogers

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, confort de la chambre
As good as it gets!
Best place I’ve stayed in a long time! From the location to the quality of service, from the food to the amenities, from the pool to the beach, everything was outstanding! It’d be very hard to beat the view, sunset, and incredibly relaxing vibe here. Can’t wait to return!
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Kuljeet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Rada

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service! Service! Service!
They took excellent care of us from start to finish. Was so impressed with the attention to detail and the willingness to accommodate our every request. I also don’t know how they do it but their massive pool was so warm. Perfect for a December swim.
Séjour de 1 nuit en décembre 2023
Réponse de Managing Director and Area General Manager le 29 déc. 2023
Dear Rada,Thank you for choosing to stay at Montage Laguna Beach. I'm so happy you had a memorable experience and felt well taken care of throughout your entire visit. I look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

Dan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Jacob

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Aaron

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Over the Top Accommodations
The accommodations were over the top! The whole stay was very enjoyable and service was top notch. I arrived in on an early flight and my room was even ready for check in, and by the way, I did not request an early check in. I definitely will stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de Managing Director & Area General Manager le 16 déc. 2023
Dear Aaron,Thank you for choosing to visit Montage Laguna Beach. I am thrilled you thoroughly enjoyed our beautiful accommodations and felt well taken care throughout your visit. I look forward to welcoming you back.Sincerely,Mary Rogers

10/10 Excellent

Lena, San Francisco

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I super enjoyed my stay at the beautiful Montage Laguna Beach. The staff was friendly, courteous, kind, and helpful. The property is absolutely gorgeous. The room was beautiful with an ocean view and a breathtaking sunset. I received a complementary bottle of Champagne and all my requests were fulfilled as desired. I enjoyed their restaurants and the wonderful spa experience, and I am looking forward to coming back. Lovely, gorgeous property. Well done!
Séjour de 1 nuit en décembre 2023
Réponse de Mary Rogers le 16 déc. 2023
Dear Lena,Thank you for choosing to stay at Montage Laguna Beach. I'm so happy you enjoyed your entire experience, from our oceanfront accommodations and quality amenities to exceptional cuisine and spa. I look forward to welcoming you back soon.

10/10 Excellent

gary

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

EDWARD C, Cypress

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property staffed by very courteous staff
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Tamala

Les points forts : Personnel et service
Kristy at The Loft restaurant is fabulous and helped us to have an enjoyable experience. Also, Concierge Christy was very friendly and wonderfully helpful. These employees make the Montage what it is. Definitely will go back.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely phenomenal resort and the service is impeccable!
Séjour de 1 nuit en octobre 2023
Réponse de Managing Director & Area General Manager le 17 oct. 2023
Dear Robert,Thank you for choosing to stay at Montage Laguna Beach. I am happy you had an impeccable visit and look forward to welcoming you back soon.Sincerely,Mary Rogers

10/10 Excellent

Denise

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The check in staff that day were exceptional. Lovely start
Séjour de 1 nuit en octobre 2023
Réponse de Managing Director & Area General Manager le 17 oct. 2023
Dear Denise,Thank you for choosing to stay at Montage Laguna Beach. I'm happy you had a wonderful experience and felt well taken care of by our associates. I look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

David, Whitmore Lake

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Mark

Séjour de 2 nuits en septembre 2023

10/10 Excellent

amanda

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for our pup. Beautiful adult only pool. Great food. Very clean room
Séjour de 1 nuit en septembre 2023
Réponse de Managing Director & Area General Manager le 5 sept. 2023
Dear Amanda,Thank you for choosing to visit Montage Laguna Beach. I am happy you had a wonderful pet-friendly experience and enjoyed all of our amenities. I look forward to your return soon.Sincerely,Mary Rogers

10/10 Excellent

Emily

Séjour de 2 nuits en août 2023

10/10 Excellent

Eldar

Séjour de 1 nuit en août 2023

2/10 Horrible

Alex

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
5 star hotel with 1 star service and treatment if you aren’t the right stereotype or ethnicity. From disgusted awkward looks and side eyes and being asked several times by even the same people during my stay if I was actually a guest and stopped my family and I to verify our cards / names & room number. Pool service didn’t care to serve us but one time and they never even brought our drinks!!! I was embarrassed and so frustrated day 1 at that pool we gave up and went inside to the room .. Day 2 we decide to go the beach and ask the boys for towels and chairs for my wife and daughter and the short response we got from Ashton was “ This is for guest on the montage only “ my reply “ right that’s us “ well we need to verify you are a guest… funny thing is him and his boys VERIFIED MY FAMILY AND I THE DAY BEFORE and no this was not the only time we were asked if we were guest it was a few other times.. food was okay / room was okay but my family and I felt like we were not treated fairly and will take our money elsewhere next time and never return. I’ve been treated better at 2-3 star hotels for a fraction of the costs.
Séjour de 2 nuits en août 2023
Réponse de Managing Director & Area General Manager le 1 sept. 2023
Dear Alex,Thank you for choosing to stay at Montage Laguna Beach. On behalf of the resort, I sincerely apologize for how we made you and your family feel when visiting , along with the genuine and high touch service we failed to deliver. I understand the investment it is to stay at our luxury resort and never want a guest to feel that their stay was undervalued. Please know that we take feedback very seriously and I can assure you that we have communicated with our pool, beach and entire team about the situation. If you would like to further discuss, I invite you to reach out to me or our executive office directly. We would like the opportunity to restore your trust in us. Sincerely,Mary Rogers

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Robert

Séjour de 4 nuits en août 2023

10/10 Excellent

Despina

Séjour de 2 nuits en août 2023

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Carrol, scottsdale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
5 star hands down Highly recommend this resort
Séjour de 6 nuits en juillet 2023
Réponse de Managing Director & Area General Manager le 2 août 2023
Dear Carol,Thank you for the kinds words and choosing to visit Montage Laguna Beach. I am happy you had a wonderful visit and look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

Sue

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely perfect!
Séjour de 2 nuits en juillet 2023
Réponse de Managing Director & Area General Manager le 26 juil. 2023
Dear Sue,Thank you for choosing to visit Montage Laguna Beach. I am happy you had a wonderful experience and look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

irwin

Voyage en couple
Everything. Staff courteous and helpful. Rooms and grounds impeccable Travelled for 75 years and this is as good as it gets,
Séjour de 3 nuits en juillet 2023
Réponse de Managing Director & Area General Manager le 21 juil. 2023
Dear Irwin,Thank you for choosing to visit Montage Laguna Beach. I'm so glad you had a wonderful visit and thoroughly enjoyed your experience, from our guestrooms, stunning location and exceptional service. I look forward to welcoming you back for more lasting memories.Sincerely,Mary Rogers

10/10 Excellent

Norma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous property! Every need was met with a smile.
Séjour de 1 nuit en juillet 2023
Réponse de Managing Director & Area General Manager le 17 juil. 2023
Dear Norma,Thank you for choosing to visit Montage Laguna Beach. I am so happy you had a great experience and felt the genuine service of our associates. I look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

Adelle Marie, Corona del Mar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Séjour de 2 nuits en juillet 2023
Réponse de Managing Director & Area General Manager le 6 juil. 2023
Thank you for choosing to stay at Montage Laguna Beach. I am glad you had an exceptional experience and I look forward to welcoming you back.Sincerely,Mary Rogers

10/10 Excellent

Martha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is expensive but totally worth it! Property, staff and services provide above and beyond experience
Séjour de 1 nuit en juin 2023
Réponse de Managing Director & Area General Manager le 6 juil. 2023
Dear Martha,Thank you for choosing to stay at Montage Laguna Beach. I am thrilled you had a wonderful experience and look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

Timothy

Séjour de 1 nuit en juin 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service
The lobby is beautiful and there are many aesthetic paintings on the walls. The room is just all right. The room 222 had just an ordinary green
Séjour de 1 nuit en juin 2023

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is amazing!
Séjour de 1 nuit en mai 2023

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family laguna trip
Was one of the best hotels we’ve ever stayed at, service was out of this world
Séjour de 2 nuits en mai 2023
Réponse de Managing Director & Area General Manager le 24 mai 2023
Dear Michael,Thank you for choosing to visit Montage Laguna Beach with your family. I am happy you had an exceptional visit and look forward to your return.Sincerely,Mary Rogers

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Montage is a great resort. One of the best in the world. Staff are outstanding A . Service is the best.
Séjour de 3 nuits en mai 2023
Réponse de Managing Director & Area General Manager le 19 mai 2023
Dear William,Thank you for choosing to stay at Montage Laguna Beach. I am happy you had a wonderful experience and look forward to welcoming you back soon.Sincerely,Mary Rogers

6/10 Satisfaisant

Lydia

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Found a glob of hair on the shower wall. Overpriced for what you get. Room service food was awful - definitely not worth the prices.
Séjour de 2 nuits en mai 2023
Réponse de Managing Director and Area General Manager le 19 mai 2023
Dear Lydia,We sincerely apologize for the lack of cleanliness and quality of cuisine. We appreciate you expressing your feedback and have shared this with our team. Please reach out to our executive offices as we would like to discuss this further.Sincerely,Mary Rogers

10/10 Excellent

Neina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023