Extérieur

Avis sur Sheraton Istanbul City Center

5 out of 5
Sheraton Istanbul City Center
Haci Ahmet Mah, Kurtulus Deresi Cad. No:23 Beyoglu, Istanbul, Istanbul

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 269 avis sur 454." "
Note des voyageurs de 8 (Bien), d’après 104 avis sur 454." "
Note des voyageurs de 6 (Satisfaisant), d’après 40 avis sur 454." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 454." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 454." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de berkay le 5 avr. 2024
Dear, Alain,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

10/10 Excellent

lothar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situation geographique parfaite
Séjour de 5 nuits en juillet 2023
Réponse de Guest Relation Team le 13 août 2023
Dear Lothar,On behalf of the entire hotel team, I want to thank you for sharing your feedback on our beautiful hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Mohamed

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Séjour de 4 nuits en juillet 2023
Réponse de Guest Relation Team le 13 août 2023
Dear Mohamed,Thank you so much for your valuable feedback and for choosing Sheraton Istanbul City Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We hope to see you back again soon.Best Wishes,

8/10 Bien

Adil

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2023
Réponse de Hasan TURAN-Guest Experience Manager le 29 mai 2023
Dear Adil,We were delighted to read your kind rating following your recent stay at Sheraton Istanbul City Center and to hear that you had such a memorable visit. Our team prides itself on delivering the very highest levels of service to our guests and anticipating their every need. To hear we have achieved this is always so rewarding, and Iwill have the pleasure of sharing your comments with the rest of the team. We all look forward to welcoming you back again very soon to enjoy another wonderful experience at Sheraton Istanbul City Center. Kind regards

10/10 Excellent

Yazide

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de Guest Relation Team le 3 févr. 2023
Dear Yazide,We would like to thank you for taking the time to share your experience in our hotel. It is great to read you felt welcome with the hospitable level of service provided by our team. Your words mean a lot to us. We look forward to welcoming you back to Sheraton Istanbul City Center with many pleasures in the future.Kind regards,

6/10 Satisfaisant

Reda

Voyage en famille
Les points forts : Propreté
Nuls
Les réceptionnistes sont nuls sont froid j’ai pas aimer leur comportement
Séjour de 5 nuits en novembre 2022
Réponse de Guest Relation Team le 13 déc. 2022
Dear Nuls,Warm greetings from the Sheraton Istanbul City Center. Initially, I would like to thank you for sharing your comments with us regarding your recent stay in our hotel. We do value feedback from our guests as it is the only way we can truly improve our service quality. We were extremely sorry to learn that we did not completely meet your expectations. Rest assured, we will discuss your comments with our management team.We do hope you will return to Sheraton Istanbul City Center in the future, to have another opportunity to deliver to you a truly memorable experience.Kind Regards,

8/10 Bien

Yahya

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Sheraton Istanbul City Center Team le 10 août 2022
Dear Yahya, I am so glad to hear that you enjoyed your stay! I appreciate you taking the time to share your feedback and also thank you for choosing to stay with us. Looking forward to welcoming you here again soon. Wish you an amazing day! Sheraton Istanbul City Center Team

4/10 Médiocre

Miloud

Voyage en couple
Les points faibles : Propreté et équipements
Rien
Séjour de 4 nuits en mars 2022
Réponse de Guest relations le 29 mars 2022
Dear Miloud, I would like to thank you for taking time to write about your experience. I am saddened to hear that you weren’t satisfied with our service. We look forward to welcoming you back to our hotel in order to restore your confidence. Best Regards! Sheraton Istanbul City Center Team

10/10 Excellent

Madiha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2022
Réponse de Sheraton Istanbul City Center Team le 21 janv. 2022
Dear Madiha, I am so glad to hear that you enjoyed your stay! I appreciate you taking the time to share your feedback and also thank you for choosing to stay with us. Looking forward to welcoming you here again soon. Wish you an amazing day!

10/10 Excellent

Madiha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merci à Selma et toute l’équipe pour leur accueil. Je vous recommande cette hôtel, les chambres sont propres et spacieuse. Les services est excellent. Merci à Selma de ton aide pendant tout notre séjour.
Séjour de 3 nuits en janvier 2022
Réponse de Sheraton Istanbul City Center le 15 janv. 2022
Dear Madiha, On behalf of the entire hotel team, I want to thank you for sharing your feedback our beautiful hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

4/10 Médiocre

LARBI

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Hôtel horriblement mal situé, personnel non souriant, certains font semblant d'oublier de rendre la monnaie, très peu ou pas de propositions pour les loisirs. chambres convenables mais d'un côté la voie rapide à 4 voies bruyant, de l'autre côté une usine.
Séjour de 4 nuits en septembre 2021
Réponse de Sheraton Istanbul City Center Team le 9 oct. 2021
Dear Larbi, We regret to hear your experience you had throughout your stay. Because the comfort and satisfaction of our guest is our top priority, we are investigating your matter to be specific on the points we need to improve on .We will be in touch with you for further details. We appreciate your valued feedback and thank you for sharing. Best Regards,

10/10 Excellent

Chaker

Séjour de 1 nuit en août 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Cher pour ce que c,'est
Séjour de 1 nuit en juillet 2021
Réponse de Sheraton ıstanbul City Center Team le 7 août 2021
Dear Guest, I would like to thank you for taking time to write about your experience. I am saddened to hear that you weren’t satisfied with our service. We look forward to welcoming you back to our hotel in order to restore your confidence. Best Regards! Sheraton ıstanbul City Center Team

10/10 Excellent

Amine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top
Super bien
Séjour de 3 nuits en juillet 2021
Réponse de Sheraton ıstanbul City Center Team le 28 juil. 2021
Dear Amine, Thank you so much for taking the time to write a review. We will be looking forward to welcome you again soon. Wish you the best! Sheraton ıstanbul City Center Team

8/10 Bien

AMIR

Les points forts : Propreté, personnel et service, confort de la chambre
Correct
Bon séjour en general Petit déjeuner correct Un peu plus de sourire ne serait pas de refus de la part des voituriers qui donnent l’impression de subir leur vie et qui peine à dire « bonjour ». La carte désactivée la dernière nuit est aussi un peu limite; ce qui nous a valu d’être bloqués dans l’ascenseur. Pour un Sheraton, on attend mieux !
Séjour de 4 nuits en mai 2021
Réponse de General Manager Sinan Köseoğlu le 2 juin 2021
Dear Mr.Amir, I would like to thank you for taking time to write about your experience. I am saddened to hear that you weren’t satisfied with our service. We look forward to welcoming you back to our hotel in order to restore your confidence. Best Regards!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2020
Réponse de Nargiz Jalilova le 10 déc. 2020
Thank you!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2020
Réponse de Guest Relations Representative le 21 mars 2020
Dear Anonymous, Thank you for staying with us! Sincerely, Deniz Yılmaz

10/10 Excellent

nabila

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2020
Réponse de gozdekizgir le 1 mars 2020
Dear Nabile, Thanks for choosing Sheraton Istanbul City Center Hotel for your recent stay. We really appreciate that you enjoyed your stay. We are looking forward to welcoming you again at our property. Best Regards, Gözde Kızgır Guest Relations Representative

10/10 Excellent

Mohamad, dearborn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and dining
Séjour de 1 nuit en mai 2024

10/10 Excellent

Omar

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this hotel went above and beyond. Everyone was so kind. The hotel went out of their way to make our anniversary memorable. They gave us a complimentary cake and it was lovely. The spa was amazing too. Definitely recommend this hotel for your stay or just to relax!
Séjour de 2 nuits en mai 2024

8/10 Bien

Glyn M

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right opposite Car repair shops - a little industrial!
Séjour de 4 nuits en mai 2024

10/10 Excellent

David

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and great service staff
Séjour de 2 nuits en mai 2024

10/10 Excellent

Mohamad F, dearborn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and dinning options. Walking distance to Taksim square
Séjour de 2 nuits en mai 2024

10/10 Excellent

Dennis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awsome as always thanks to all there xx
Séjour de 3 nuits en mai 2024

10/10 Excellent

Issa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I used to hear the noise of the cars on the road easily.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mutlu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Das Hotel war super sauber und das Personal war extrem freundlich. Auch die Vielzahl an Frühstücksmenü war sehr gut. Einzige Punktabzug ist der Ausblick sowie die herunterkommenden Häuser. Aber nun gut man kann nicht alles haben. Jedoch zeigt auch dies wie viel Geschichte in Istanbul steckt.
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Team le 14 mai 2024
Dear Mutlu,On behalf of the entire hotel team,We would like to extend our sincere gratitude for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center.Your feedback has been diligently shared with the entire hotel team as it serves as a crucial tool for us to understand how we can continually enhance our guest experiences.Once again, we truly appreciate you taking the time to provide us with your valuable feedback and for choosing to stay with us.Warm regards,Guest Relations Team

10/10 Excellent

Nicola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved Everything
Séjour de 5 nuits en mai 2024
Réponse de Guest Relations Team le 14 mai 2024
Dear Nicola,On behalf of the entire hotel team,We would like to extend our sincere gratitude for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center.Your feedback has been diligently shared with the entire hotel team as it serves as a crucial tool for us to understand how we can continually enhance our guest experiences.Once again, we truly appreciate you taking the time to provide us with your valuable feedback and for choosing to stay with us.Warm regards,Guest Relations Team

8/10 Bien

Ala tawfiq ali Al

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de berkay le 24 avr. 2024
Dear Tawfiip,I am sorry that we could not provide a service as you expected. We are always committed to providing service that exceeds expectations. But I understand from your rating that we missed some opportunities during your stay and we could not meet your expectations. If appropriate for you, I would like to learn more about your experiences in our hotel in order to improve our lack of service. You can reach me at 0212 806 1010 whenever you are convenient.Guest Realtions Team.

8/10 Bien

abdulwahab m

Séjour de 7 nuits en avril 2024
Réponse de Guest Relations Team le 14 mai 2024
Dear Abdulwahab,On behalf of the entire hotel team,We would like to extend our sincere gratitude for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center.Your feedback has been diligently shared with the entire hotel team as it serves as a crucial tool for us to understand how we can continually enhance our guest experiences.Once again, we truly appreciate you taking the time to provide us with your valuable feedback and for choosing to stay with us.Warm regards,Guest Relations Team

10/10 Excellent

Rana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Hotel
Séjour de 2 nuits en avril 2024
Réponse de bb le 16 avr. 2024
Dear Rana,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

10/10 Excellent

TAHSEEN ROMI

Séjour de 8 nuits en avril 2024
Réponse de berkay le 30 avr. 2024
Dear Romi,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team,

8/10 Bien

PangouPeguy

Les points forts : Infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en avril 2024
Réponse de bb le 8 avr. 2024
Dear, Peguy,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team,

10/10 Excellent

Konjit

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient to go different places.
Séjour de 4 nuits en mars 2024
Réponse de bb le 29 mars 2024
"Dear, Konjit,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

10/10 Excellent

Hernan, Hallandale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good venue
Séjour de 11 nuits en mars 2024
Réponse de Berkay le 19 mars 2024
Dear, Hernan,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

8/10 Bien

Warren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Mehmet le 14 mars 2024
Dear, Guest, On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. We appreciate you taking the time to share your feedback and staying with us. Guest Relations Team.

6/10 Satisfaisant

Asghar

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Hotellet är fint men omgivningen är mellan det värsta har jag sett. Från fönstret på rummet ser man bara avfallshög på uppgivna mark.
Séjour de 6 nuits en mars 2024
Réponse de Mehmet le 14 mars 2024
Dear Mr/Mrs Asghar,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. We appreciate you taking the time to share your feedback and staying with us. Guest Relations Team.

10/10 Excellent

Sobia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de berkay le 5 mars 2024
Dear, Sobia,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

8/10 Bien

Boudewijn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The facilities were clean and proper and most of the staff could speak a basic/reasonable level of English. Still, the staff was very hospitable and friendly. Regarding the food; the breakfast had a broad variety of options with international options, an egg station and Turkish food. Moreover, the dinner options for the half board were limited but tasty. Although it is located slightly outside of the busy and touristy areas there was a convenient shuttle bus to Taksim square. Still, the room was a bit noisy as it was close to a busy road. Moreover, the pool was cold and a bath cap was required (which could be purchased at the entrance).
Séjour de 5 nuits en février 2024
Réponse de berkay le 29 févr. 2024
Dear,Boudewijn ,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

6/10 Satisfaisant

Karim

Voyage en couple
Les points forts : Propreté et personnel et service
I recently stayed at this well-known 5-star hotel chain during my trip to and unfortunately, my experience fell short of expectations. While the hotel boasted all the amenities one would expect from a major brand, including luxurious accommodations and top-notch facilities, several aspects of my stay left much to be desired. Furthermore, despite the hotel's reputation, the overall ambiance felt somewhat lacking, lacking the warmth and charm that one would hope for in a luxury hotel. Additionally, the price I paid for my stay did not align with the quality of service and accommodations provided. Overall, while the hotel had the trappings of a 5-star experience, the execution fell short, leaving me feeling disappointed and unlikely to return in the future.
Séjour de 5 nuits en février 2024
Réponse de Berkay le 15 févr. 2024
Dear Karim,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service and we regret that we fell short during your visit. I would like to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectation. We hope you will consider staying with us again so we can provide you an amazing experience.Guest Relations Team.

10/10 Excellent

serkan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Osama

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel and best staff
Séjour de 2 nuits en janvier 2024
Réponse de Berkay le 8 févr. 2024
"Dear, Osama,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

8/10 Bien

Gary

Séjour de 6 nuits en décembre 2023
Réponse de Berkay le 8 févr. 2024
"Dear, Gary,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

10/10 Excellent

Juspal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thia was my second visit in 2023 to this hotel. Great location and facilities. The only improvement could be heating the swimming pool as very cold and the shuttle bus could be more frequent with drops and pick ups every 30 minutes with earlier start times and later pick ups from Takism area.
Séjour de 8 nuits en décembre 2023
Réponse de Guest Relations Team le 4 janv. 2024
Dear Juspal,On behalf of the entire hotel team, we thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I want to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectations Once again, we appreciate you taking the time to share your feedback and staying with us.Best regards

10/10 Excellent

Jamal

Séjour de 7 nuits en décembre 2023
Réponse de Berkay le 8 févr. 2024
"Dear, Jamal,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

10/10 Excellent

Arqam Hamza

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en décembre 2023
Réponse de Guest Relations Team le 1 janv. 2024
Dear Arqam Hamza,On behalf of the entire hotel team, we thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Once again, we appreciate you taking the time to share your feedback and staying with us.

2/10 Horrible

Ipek

Séjour de 1 nuit en décembre 2023
Réponse de Misafir İlişkileri Ekibi le 24 déc. 2023
Sayın Misafirimiz İpek,Bizimle konakladığınız ve tecrübelerinizi paylaştığınız için teşekkür ederiz. Öncelikle ve en önemlisi, beklentilerinizi karşılayamadığımız için lütfen içten özürlerimizi kabul edin. Olağanüstü bir hizmet sunmak için çabalıyoruz fakat puanlamanıza bakarak, ziyaretiniz sırasında bu çabamızın yetersiz kaldığını ve beklentinizi karşılayamadığımızı görüyoruz.. Eğer sizin için de uygunsa eksik noktalarımızı geliştirmek için otelimizdeki tecrübelerinizi daha detaylı öğrenmek isteriz. Musait bir zamanınızda bize her zaman ulaşabilirsiniz. İyi günler dileriz.Saygılarımızla

10/10 Excellent

Alok

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations Team le 18 déc. 2023
Dear Alok, Thank you for your kind review.We will be so happy to host you again.Best regards,

10/10 Excellent

Rema

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Berkay le 13 févr. 2024
Dear, Rema,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Würden jederzeit wieder dorthin gehen
Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations Team le 10 déc. 2023
Dear Michael,Thank you for your kind review. We are so happy to hear that you enjoyed your stay with us. Hope to see you again in the future

8/10 Bien

Marco

Réponse de Berkay le 13 févr. 2024
Dear, Rema,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.