Rideaux occultants, chambres insonorisées, fer et planche à repasser

Avis sur Humber Lofts Serviced Suites

2 out of 5
Humber Lofts Serviced Suites
94 Alfred Gelder Street, Hull, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 11 avis sur 18." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 18." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 18." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 18." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 18." "

8,6/10

Propreté

8,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

4/10 Médiocre

erica

Les points forts : Propreté
Les points faibles : Confort de la chambre
Advertised price not the total price
Pre arrival we were hounded by admin regarding the security deposit and the £50 ( other hotels usually only charge £20) dog fee.which on departure we became aware of why. We have a chocolate Labrador whom frequently travels with us, he is 12 years old. We always advise the hotel he is coming and we only ever look for dog friendly places to stay. We stayed for 3 nights so obviously there was some evidence of dog hair on our departure. We believe in an extra fee for pets to stay so that was not the issue. The room had 2 small bucket chairs that were too small for him to sit on if we had of allowed him on the furniture and the bed was fairly high for an old dog to clime on to; once again if we had allowed him. On departure we were emailed to advise £50 would be charged from our £100 security deposit due to the excessive dog hair on the carpet; the room was a wooden floor, the bed as the sheets would need cleaning; I would like to think these were automatically cleaned after each visit, and the chairs; that he never sat on. On emailing them in response I received a snotty email from their Operations manager stating that his team do not spend time on trivial things such as photographs on the extra charges. If they were that trivial why double charge us. This really spoilt what was an okay stay. I am surprised they did not charge us for use of the electric and washing machine as these also come at an extra cost. Do not be fooled by the advertised price.
We couldn’t afford the heating.
Séjour de 3 nuits en décembre 2023

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Humber Lofts le 21 nov. 2023
We're really sorry to hear that you had a disappointing experience at our apartments. We genuinely value feedback and aim to address any concerns our guests might have. Unfortunately, without specific details or context, it's challenging for us to pinpoint the issues you encountered and take necessary steps to improve.We understand the importance of anonymity in leaving reviews, but if you could provide more information about your stay, it would be immensely helpful for us to investigate, make necessary changes and perhaps look to compensate you for your experience. Our goal is to ensure all our guests have a pleasant and comfortable experience, and your insights would greatly assist us in achieving that.Please feel free to reach out to our team directly with any additional feedback or concerns you might have. We appreciate your time and hope to have the opportunity to address any issues and make your next visit a much more positive one.

10/10 Excellent

Karl

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
was just a little disappointed on how small the room was but would definitely book again, just a larger room next time.
Séjour de 2 nuits en octobre 2023
Réponse de Humber Lofts le 24 oct. 2023
Hi there,Thanks for sharing your thoughts about your recent stay in one of our apartments. We're sorry to hear that you found the apartment size smaller than expected.We just wanted to mention that, when you booked with us, we made sure to provide all the details about the apartment size and even included plenty of pictures to give you a clear idea of what to expect. Additionally, there's a video walkthrough available on our website for each apartment to help you get a better sense of it. We aim to be as transparent as possible in providing information to our guests.We genuinely appreciate your stay and value your feedback. It's worth noting that you chose our smallest and most budget-friendly apartment. For future reference, we do have larger apartments available at a higher price point. These were also available to book during the dates you stayed with us.Thank you once again for choosing our accommodation, and we can't wait to have you back in the future. If you have any questions or need assistance with your next booking, please feel free to reach out.

10/10 Excellent

Juan

Séjour de 1 nuit en octobre 2023
Réponse de Humber Lofts le 30 oct. 2023
Thank you for your top score review of Humber Lofts.

10/10 Excellent

Tracey

Séjour de 1 nuit en octobre 2023
Réponse de Humber Lofts le 28 oct. 2023
Thank you for your review of Humber Lofts in Hull.

10/10 Excellent

Peter

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Humber Lofts le 24 sept. 2023
We're absolutely thrilled with your perfect score of 10! Thank you for choosing our self-service apartments, and we're delighted you had a wonderful stay. Your feedback motivates us to keep providing top-notch service. We can't wait to welcome you back!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Nice location
The apartment is near to the Museum quarter in old town. The layout has a student accommodation feel to it, but is spacious and the the bedrooms comfortable and well appointed. The check-in instructions are well communicated, all digital and hi-tech.
Séjour de 1 nuit en juillet 2023
Réponse de Humber Lofts le 8 août 2023
Thank you for sharing your thoughts on our apartment near the Museum quarter. We're delighted that you found the layout spacious, bedrooms comfortable, and check-in instructions convenient. We take pride in providing a modern and comfortable experience for all our guests. If you have any further feedback or inquiries, please feel free to let us know. We're here to make your stay exceptional.

8/10 Bien

Tracy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is in an excellent location and is within walking distance of all the local bars and restaurants as well as shop for anything you need. The electronic access was easy to use and convenient and the apartment was stocked with everything you need. My only complaint would be that the television is fixed on the wall in the living room and it would be ideal if you could watch television in bed as the lounge chairs are not the most comfortable. But overall a lovely stay and would use the apartments again and recommend it to family and friends.
Séjour de 1 nuit en juin 2023
Réponse de Humber Lofts le 28 juin 2023
Thank you for taking the time to share your experience at Humber Lofts. We appreciate your positive feedback and are delighted to hear that you enjoyed our excellent location, which offers easy access to local bars, restaurants, and shops. It's wonderful to know that the electronic access system was convenient for you and that the apartment was well-stocked with everything you needed.We appreciate your feedback regarding the television placement in the living room. We will definitely take your suggestion into consideration as we continue to improve our accommodations.We are thrilled to hear that despite this minor inconvenience, you still had a lovely stay and would consider using our apartments again. Your recommendation to family and friends means a lot to us, and we look forward to welcoming you and your loved ones back in the future.Thank you once again for choosing our property, and we hope to have you stay with us again soon.

10/10 Excellent

Paul

Les points forts : Propreté et confort de la chambre
Easy check in/out. Good communication
Séjour de 7 nuits en mai 2023

10/10 Excellent

Umer Bin

Séjour de 1 nuit en avril 2023
Réponse de Humber Lofts le 4 mai 2023
Thank you for the wonderful review Umer. We are very happy you enjoyed your stay with us at Humber Lofts.

6/10 Satisfaisant

David, Chester

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was really complicated and slow to access the room and front door - an App with BlueTooth or Near Field would be much better and safer for women. The room is tiny, the bathroom far too small (a large person wouldn't fit on the toilet or be able to sqeeze into the shower), as is the bed - the design is not making the most of the space - barely enough for one [thin] person. There is no table to sit and eat at, or work at. The chairs are very uncomfortable and without cushions - a comfy sofa would be much better. There is no recycling and the kitchen is inadequately stocked (a few more plates, glasses and cutlery, with sharp knives would be good). All in all: done on the cheap without thinking about customer comfort and way overpriced.
Séjour de 3 nuits en avril 2023
Réponse de Humber Lofts le 26 avr. 2023
Thank you for your feedback. We're sorry to see you did not enjoy your stay with us. We have larger apartments available to book. Our studio apartments for 2 people are smaller which is reflected in the much lower price guests pay to stay in them. We have detailed 3D walk around videos of all our studios and suites available on our website that show what is available in each apartment. Feel free to contact us ahead of future stays to ensure you get an apartment that meets your requirements.

10/10 Excellent

Jose Luis Jimenez

Séjour de 1 nuit en avril 2023
Réponse de Humber Lofts le 4 mai 2023
Thank you for leaving a review and thank you for choosing Humber Lofts to be your accommodation provider in Hull.

10/10 Excellent

Cristina

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Great apartment
Location couldn’t be better. Apartment is new and everything looked clean and tidy. Comfy bed and quiet at night. Couldn’t ask for more
Séjour de 2 nuits en mars 2023
Réponse de Rich le 4 avr. 2023
Thanks for your feedback! We loved having you!

8/10 Bien

J

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 21 nuits en février 2023
Réponse de Humber Lofts le 9 mars 2023
Thank you for staying and the review! We look forward to welcoming you back soon!

10/10 Excellent

Kerry

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very happy - great space great price great location will book again!
Séjour de 2 nuits en février 2023
Réponse de Humber Lofts le 15 mars 2023
Thank you for staying. We'd love to have you back again soon.

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Paul

Les points forts : Propreté et confort de la chambre
Clean and modern
Studio flat, compact and clean. Is on a main road so some noise shot be expected. I am more than happy to stay again. Location is excellent and central with all shops easy to hand
Séjour de 7 nuits en juillet 2022