Vue depuis l’hébergement

Avis sur Country Inn & Suites by Radisson, Grinnell, IA

2.5 out of 5

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 328 avis sur 704." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 704." "
Note des voyageurs de 6 (Satisfaisant), d’après 82 avis sur 704." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 704." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 704." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Andres

Les points forts : Propreté et personnel et service
Really good for the price
Séjour de 1 nuit en mai 2024
Réponse de MAC le 20 mai 2024
Thank you for taking time to review your stay with us Andres! If there is anything you'd like to suggest on how we can make your next stay even better, please let us know!

8/10 Bien

Erna

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de MAC le 20 mai 2024
Thank you so much for taking time to rate your recent stay with us Erna! If you have any suggestions on how we can make your next stay even better, please let us know!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff very kind and helpful.
Séjour de 1 nuit en mai 2024
Réponse de MAC le 13 mai 2024
Thank you for reviewing your stay with us David! I'm happy to hear you enjoyed your visit and look forward to seeing you again soon!!

10/10 Excellent

Arnd, Acton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a simple little place but really convenient and relatively close to everything in Grinnell. People there are so wholesome, honest, and kind.
Séjour de 5 nuits en mai 2024
Réponse de MAC le 13 mai 2024
Thank you so much for taking time to review your stay with us Arnd! We are happy to hear you enjoyed your stay and look forward to seeing you again soon!

8/10 Bien

jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really like this place. Comfortable beds, and good breakfast. The gym is nice too.
Séjour de 2 nuits en mai 2024
Réponse de Mac le 10 mai 2024
Thank you so much for taking time to review your stay with us Jeff! We look forward to seeing you again soon!

8/10 Bien

Vanessa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No elevator. They did have a room on the first floor and changed my room for me. Front desk was very friendly.
Séjour de 1 nuit en mai 2024
Réponse de MAC le 7 mai 2024
I am so sorry about our lack of an elevator, but am happy to hear that our front desk staff treated you well. We hope to see you again soon!!

4/10 Médiocre

William, Birchwood Village

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rooms need to be refreshed. Mediocre breakfast. Run down compared to most Fairfield by Marriott
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jean Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de MAC le 3 mai 2024
Thank you so much for taking time to review your stay with us Jean Ann! We are so happy to hear you enjoyed your visit! We look forward to seeing you again!

10/10 Excellent

Hugon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Swimming pool and gym
Séjour de 3 nuits en avril 2024
Réponse de MAC le 16 avr. 2024
Thank you for taking time to review your recent visit with us Hugon! I'm happy to hear you had a good stay, and that the pool and hot tub were the top of your list. We look forward to seeing you again soon!

10/10 Excellent

Nazareth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient stay for a visit to Grinnell College
Séjour de 3 nuits en avril 2024
Réponse de MAC le 9 avr. 2024
Thank you for taking time to review your recent stay with us. I'm glad to hear you enjoyed your stay. We look forward to seeing you again soon!!

10/10 Excellent

Mary

Séjour de 1 nuit en avril 2024
Réponse de MAC le 28 avr. 2024
Thank you so much for taking time to review your stay with us Mary! I'm happy to hear you had a pleasant visit. If you have any suggestions on how to improve your next stay, please let us know!

10/10 Excellent

Andrea, mound

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, great service. Pool and hot tub were in working order.
Séjour de 1 nuit en mars 2024
Réponse de MAC le 28 mars 2024
Thank you so much for taking time to review your stay Andrea! We are so happy to hear you enjoyed your visit. If you have any suggestions on how to improve your next stay with us, please feel free to contact us.

10/10 Excellent

Jorge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en mars 2024
Réponse de MAC le 9 mars 2024
Thank you so much for taking time to review your stay with us Jorge!! We hope you've enjoyed your stay and look forward to seeing you again soon! If you have any suggestions on how to make your next stay better, please let us know!

10/10 Excellent

Rodelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The free breakfast was really good. It’s convenient. It’s near Walmart, it’s 5 minutes away from Grinnell College and Downtown Grinnell.
Séjour de 2 nuits en février 2024
Réponse de MAC le 8 mars 2024
Thank you so much for reviewing your stay with us Rodelyn! I hope your next stay with us will be even better than your last!

2/10 Horrible

Michael

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible guest service.
Booked a Studio Suite for 6 days and was given a regular room. Called twice to discuss with the manager and was told they were unavailable, never received a call back either. Told by one desk person that ‘technically’ it was a suite….it wasn’t. Had no intention of assisting, just fought with me to save a few bucks. Would not recommend this place to anyone.
Séjour de 6 nuits en janvier 2024
Réponse de MAC le 6 févr. 2024
Thank you for taking time to comment Michael! I'm sorry to hear you weren't happy with our customer support. I will back up my employees by saying our GM was out with covid, but she has since returned. The phone number we have on file is incorrect. If you'd like to speak to her, please call between 8am and 2pm Mon-Fri. Our front desk staff has been questioned about this incident and has been instructed how to better deal with any similar situation in the future. We are also looking into third party sites that support us, and seeing if we can make adjustments on the description/category of that particular room at our location. Thank you for sharing your frustration over this matter. We will use this as a learning tool with all future employees, to enhance our staff service.

6/10 Satisfaisant

Audrey

Les points forts : Propreté, personnel et service, confort de la chambre
Appreciate the late check out.
Our room was spacious but smelled musty.There was ceiling damage and walk in shower drain not working so well,flooded the bathroom floor..Internet wouldn’t connect.The hot tub is disgusting to look at.All of the staff we encountered were awesome
Séjour de 1 nuit en février 2024
Réponse de MAC le 5 févr. 2024
Thank you for taking time to review you stay with us Audrey! I'm sorry to hear about the property issues you encountered! I would like you to know that we will be working on updates and repairs the rest of the winter and early spring months. Your input is highly appreciated, as we can look into fixing these issues as well! I am very happy to hear that our staff treated you well during your stay! I will share your praise with them!

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de MAC le 5 févr. 2024
Thank you for taking time to review your stay with us Jenny! I'm happy to hear you had a good visit. We look forward to seeing you again!

8/10 Bien

Heather England

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff. Very clean.
Séjour de 2 nuits en janvier 2024
Réponse de MAC le 26 janv. 2024
Thank you so much for taking time to review your stay with us Heather! We look forward to your next visit to our location!

10/10 Excellent

Carmen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de MAC le 31 oct. 2023
Thank you so much for taking time to review your stay with us Carmen!! I'm so happy to hear you had a good experience at our location. We look forward to your next stay!

6/10 Satisfaisant

Amy

Les points forts : Propreté et personnel et service
Lengthy check-in.
Séjour de 1 nuit en octobre 2023
Réponse de MAC le 30 oct. 2023
Thank you so much for taking time to review your stay with us Amy! I'm so sorry about the lengthy check-in. We are using a new system and are learning. We will improve with time and check-ins will be smoother and faster. We look forward to seeing you again!

8/10 Bien

Christina

Voyage en groupe
Good
Séjour de 2 nuits en octobre 2023
Réponse de MAC le 29 oct. 2023
Thank you for taking time to review your stay with us Christina! I'm happy to hear you enjoyed your visit! We look forward to seeing you again!

8/10 Bien

Eroaldo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de MAC le 29 oct. 2023
Thank you for taking time to review your stay with us Eroaldo! I'm glad to hear you enjoyed your stay!

10/10 Excellent

Dave

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I'd Stay Here Again
Although the outside had been damaged by a severe hail storm, there were no issues inside. Everyone was so friendly and helpful, the breakfast was fantastic, the room immaculate, and when I asked for a desk light, it was delivered to my room. I would definitely stay there again. Plus, they give away free cookies in the evening.
Séjour de 3 nuits en octobre 2023
Réponse de Becky le 23 oct. 2023
Thank you for the kind words. I am glad you enjoyed your stay, and didn't judge the hotel based on the way it looks on the outside. We pride ourselves on being friendly and helpful. We look forward to seeing you next time you are in the area.

10/10 Excellent

KELLI

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Becky le 16 oct. 2023
Thank you for taking time to give us such an amazing rating. We are so glad you enjoyed your stay.

10/10 Excellent

Susan

Séjour de 1 nuit en octobre 2023
Réponse de MAC le 6 nov. 2023
Thank you so much for taking time to review your stay with us Susan! We look forward to seeing you again!

10/10 Excellent

Riley, Torrance

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was going to report broken glass in the window of my room but when I took my dogs out to go potty I noticed extensive hail damage to the front of the property. It looks crappy from the outside, but they've stepped up and the inside is quite nice - despite what the outside looks like. Staff are very friendly and professional.
Séjour de 1 nuit en octobre 2023
Réponse de MAC le 9 oct. 2023
Thank you so much for taking time to review your stay with us Riley! I'm sorry to had to visit us before we could get the rest of the repairs done to the outside of the building. Thank you for being understanding! I'm glad it didn't ruin your visit with us!

8/10 Bien

Jerry

Séjour de 2 nuits en septembre 2023
Réponse de MAC le 29 oct. 2023
Thank you for taking time to review you stay with us Jerry! Glad to hear you had a good experience!

2/10 Horrible

Rita

Séjour de 1 nuit en octobre 2023
Réponse de MAC le 29 oct. 2023
Thank you so much for taking time to review your stay with us Rita! I'm sorry to hear you weren't pleased with your stay. If you'd like to discuss your visit, please feel free to contact us at any time.

10/10 Excellent

Jean Ann

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The reception staff was excellent, very welcoming and personable.
Séjour de 1 nuit en octobre 2023
Réponse de MAC le 5 oct. 2023
Thank you for taking time to review your stay with us Jean Ann!! I'm glad to hear you had a great stay. We look forward to seeing you again!

10/10 Excellent

BRIAN

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice Staff. Beautiful property. Very dog friendly.
Séjour de 1 nuit en septembre 2023
Réponse de MAC le 25 sept. 2023
Thank you for taking time to review your stay with us Brian! I'm so happy to hear you had a great stay with us! We look forward to your next visit!

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great!!
Séjour de 1 nuit en septembre 2023
Réponse de MAC le 25 sept. 2023
Thank you for taking time to review your stay with us Larry! I'm so happy to hear that our staff treated you well! We look forward to your next visit!

10/10 Excellent

Gerry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en septembre 2023
Réponse de MAC le 21 sept. 2023
Thank you so much for taking time to review your stay with us Gerry! We look forward to your next stay!

10/10 Excellent

lezlie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was right off the main highway, only minutes from the quaint town, and I was able to walk behind it among the corn fields.
Séjour de 3 nuits en septembre 2023
Réponse de MAC le 21 sept. 2023
Thank you for taking time to review your stay with us Lezlie! I am happy to inform you that they are building a park just off that road behind the hotel!

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was excellent took us on short notive when the other hotel that was booked lost our booking and said we canceled but didnt
Séjour de 1 nuit en septembre 2023
Réponse de Becky le 18 sept. 2023
I am glad you enjoyed your stay. I am sorry to hear about the other hotel losing your booking, but happy to know that we were able to get you in. We look forward to seeing you next time you are in the area.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
They upgraded our room that is suitable for my wheelchair bound husband. Very satisfied!!!
Séjour de 1 nuit en septembre 2023
Réponse de Becky le 18 sept. 2023
I am so glad that you were satisfied with your stay, and we look forward to seeing you next time you are in the area.

10/10 Excellent

Jeffrey

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, comfortable place to stay overnight.
Séjour de 1 nuit en septembre 2023
Réponse de Becky le 18 sept. 2023
Thank you for the kind words. I am so glad you enjoyed your stay.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
as expected
Séjour de 1 nuit en septembre 2023
Réponse de MAC le 13 sept. 2023
Thank you for reviewing your stay with us Stephen! I'm happy to hear you enjoyed your stay. We look forward to your next visit!

8/10 Bien

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent property, but needs some updates.
Séjour de 1 nuit en septembre 2023
Réponse de MAC le 12 sept. 2023
Thank you so much for taking time to review your stay with us Angela! We are actually going to be making some updates starting soon! We try to work on things during the slower winter months and we are definitely getting there! We look forward to your next stay!

8/10 Bien

SHERWIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Becky le 12 sept. 2023
Thank you for taking time to give us a rating.

10/10 Excellent

Christine

Voyage en famille
Les points forts : Équipements
The exterior suffered hail damage and I was worried pulling up and seeing so much damage to siding and window frames . Interior was perfect however and it was explained to us that they are waiting on repairs since they , as well as many others , were affected . Staff was amazing, very pleasant and accommodating . Room was clean, as well as the lobby and public rest room . We did not use the pool , so can’t comment on that area . Highly recommend .
Séjour de 2 nuits en septembre 2023
Réponse de MAC le 9 sept. 2023
Thank you so much for taking time to review your stay with us Christine! I'm happy to hear that you enjoyed your stay with us. If you have any suggestions on how to make your stay better next time, please feel free to reach out to us!

10/10 Excellent

MICHELLE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’d stay here again.
Séjour de 1 nuit en septembre 2023
Réponse de MAC le 5 sept. 2023
Thank you for taking time to review your stay with us Michelle! We hope you'll come visit us again soon!

10/10 Excellent

Amy

Séjour de 1 nuit en septembre 2023
Réponse de MAC le 25 sept. 2023
Thank you for taking time to review your stay with us Amy! I'm so happy to hear you had a good visit with us!

10/10 Excellent

mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de MAC le 29 août 2023
Thank you for taking time to review your stay with us Mike! We look forward to seeing you again!

10/10 Excellent

OLIVER

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy bonito y confortable
Séjour de 3 nuits en août 2023
Réponse de MAC le 22 août 2023
Thank you so much for taking time to review your stay with us Oliver! We are happy to hear you had a good experience here. We hope to see you again soon!

2/10 Horrible

Jedd

Séjour de 1 nuit en août 2023
Réponse de MAC le 6 sept. 2023
Thank you for taking time to review your stay with us Jedd! If you'd like to elaborate on the scoring you chose, please feel free to contact us.

10/10 Excellent

BEVERLY

Les points forts : Propreté et personnel et service
Staff were very nice and accommodating.
Séjour de 1 nuit en août 2023
Réponse de MAC le 16 août 2023
Thank you so much for taking time to review your stay with us Beverly! We are glad to hear you had a good experience at our hotel, and that staff members treated you well! We look forward to your next visit!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was very pleasant. No issues with my stay.
Séjour de 3 nuits en août 2023
Réponse de MAC le 16 août 2023
We appreciate you taking time to review your stay with us! We are happy to hear you had a good experience with our location and staff. We look forward to seeing you again!

6/10 Satisfaisant

Jennifer

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de MAC le 16 août 2023
Thank you for taking time to review your stay with us Jennifer. I'm sorry to hear we didn't meet satisfaction. If you have any issues you'd like to discuss, please reach out to us.

8/10 Bien

Thelma

Séjour de 2 nuits en août 2023
Réponse de MAC le 16 août 2023
We appreciate you taking time to review your stay with us Thelma. We are happy to hear your stay with us was good. If you have any suggestions on how to make stays even better for guests, please let us know!

2/10 Horrible

Jerry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were great, staff was good, however they double charged my card and refuse to take the charge off. Excuse after excuse. Very, very disappointed
Séjour de 5 nuits en août 2023
Réponse de MAC le 15 août 2023
Thank you for taking time to review your stay with us Jerry! The process for card payments is an authorization on the card, which holds the amount on the card until the payment has processed. This happens at check-in. The payment isn't processed until you check out. It does tend to look like 2 payments but it's not. The authorization will drop off once your card company or bank drops it. We have only received funds for the amount of your stay and nothing else. If you have further questions, please contact us.