Dîner servi sur place, vue sur la piscine

Avis sur Neptune Luxury Resort

5 out of 5
Neptune Luxury Resort
Mastichari, Kos

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 218 avis sur 274." "
Note des voyageurs de 8 (Bien), d’après 46 avis sur 274." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 274." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 274." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 274." "

9,6/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Rudi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Magnifique hôtel rien a reprocher je vais y retourner au plus vite incroyablement beau….
Séjour de 7 nuits en juillet 2023
Réponse de Neptune Luxury Resort le 7 août 2023
Dear Rudi,Thank you so much for your amazing review! We're so glad to hear that you had a magnificent stay at our hotel. We're especially happy to hear that you found nothing to reproach. This is a testament to the hard work and dedication of our staff, who are committed to providing our guests with the best possible service. We're also delighted that you found our hotel incredibly beautiful, and we wait with pleasure the opportunity to welcome you once again. Until then, we wish you all the best. Kind regards, Neptune Luxury Resort

10/10 Excellent

Cornelia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Même si l’hôtel offre un très bon choix de restaurants , dommage qu’il ait très peu de restaurants à proximité sur la plage . Néanmoins, nul besoin si on aime l’ambiance feutrée d’un resort . Je recommande cet hôtel pour toutes ses qualités.
Séjour de 11 nuits en juillet 2023
Réponse de Neptune Luxury Resort le 26 juil. 2023
Dear Cornelia,Thank you for your positive feedback and for staying with us. We're delighted that you enjoyed the cozy atmosphere of our resort and that you were satisfied with our high standards. Thank you for your strong recommendation of our resort and we hope to welcome you again soon for another wonderful experience. Kind regards, Neptune Luxury Resort

10/10 Excellent

Grégory

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2022
Réponse de Neptune Hotels le 31 août 2022
Dear Gregory, Thanks for staying with us and the perfect rating. Hope to be part of your future trips. Kind regards, Neptune Hotels

8/10 Bien

Jean -Claude

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un gros complexe
C’est une très grosse structure type village qui se suffit à elle même . Pour aller au village proche il faut prendre un taxi.
Séjour de 3 nuits en août 2021
Réponse de Neptune Hotels le 18 sept. 2021
Dear Jean-Claude, Thank you for taking the time to review your stay at Neptune Hotels. We appreciate your positive feedback and we hope to be part of your future trips. Until then, we wish you all the best! With kind regards, Neptune Hotels

10/10 Excellent

jean claude

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour fantastique
Séjour fantastique, hôtel très propre , respect bien les règles sanitaires, sièges restaurant et transat désinfecte après chaque passage . Nous avions pris une suite , chambre très spacieuses et très propre. Il y a plusieurs piscines, et plusieurs snack pour le midi . Petit déjeuner et dîner correct . Le spa est superbe et le personnel est tres professionnel. Bref nous avons passé une excellente semaine avec des ados qui ont trouvé de quoi s’occuper ( sport/ piscine/plage/) Je recommande a 100%
Séjour de 7 nuits en juillet 2021
Réponse de Neptune Hotels le 21 août 2021
Dear Jean Claude, Thank you for your wonderful feedback and the recommendation. We are delighted to read that you had a fantastic stay with us and that we managed to live up to your expectations. Thanks again for your positive review and we hope to see you again next year. Kind Regards, Neptune Hotels

10/10 Excellent

Liliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juin 2021
Réponse de Marketing Team | Neptune Hotels le 16 juin 2021
Thanks for staying with us, we appreciate your positive feedback! With kind regards, Neptune Hotels

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 10 nuits en juin 2019
Réponse de Natalie M. le 11 juil. 2019
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Hanspeter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en juin 2019
Réponse de Natalie M. le 19 juin 2019
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2018
Réponse de Dimitris M le 14 juin 2018
Dear Sir/Madam, Thank you so much for rate us. On behalf Neptune Hotels - Resort, Convention Centre & Spa, we're looking for to see you again in near future. Best Regards

8/10 Bien

louis, Toulouse France

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Après un acceuil expédié, l hotel est tres étendu et on se débrouille tout seul pour trouver sa chambre. Sinon hotel tres calme .pas de problème pour avoir de la place aux restaurants à la plage ou piscine. Tout est tres beau. Seule la chambre un peu vieillotte.... coffre à l ancienne. Salle de bain en marbre mais rideau de douche en toile.
Séjour de 4 nuits en août 2017
Réponse de Neptune_Hotels le 19 août 2017
We would like to thank you for taking the time to write us your kind feedback, which we read with pleasure. It is very nice to hear that you enjoyed your vacation to the fullest here at Neptune Hotels. Regarding your comment about the room, we would like to inform you that we have already started renovating part of our rooms. Since last season we are proud to offer 94 newly renovated “Twin Deluxe” rooms. After closing the hotel at the end of October, we will continue the renovation to increase this number with another 100 rooms. We hope to have the opportunity to welcome you again at Neptune Hotels Resort, Convention Centre & Spa and until then, we wish you all the best. Yours sincerely,

10/10 Excellent

jqline, neuchatel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tour est impeccable
Beaucoup d'activités à faire en journée. Le soir peut être un peu trop calme pour les ados. L'allemand est clairement dominant dans le Resort

10/10 Excellent

Fabienne, Liège

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un espace thalasso exceptionnel
Superbe hôtel thalasso

10/10 Excellent

T&Es

Les points forts : Propreté, personnel et service, confort de la chambre
Semaine en amoureux
Une super semaine, un personnel aux petits soins, un buffet varié. Hotel familial.

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Neptune Marketing le 27 mai 2024
Dear Julia,Thank you for your 5-star rating! We are delighted to know that you had such a positive experience with us. Your feedback is greatly appreciated.We look forward to welcoming you back soon for another unique experience.Best regards,Neptune Luxury Resort

10/10 Excellent

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Resort ist unglaublich gut geeignet für einen Entspannungsurlaub. Toller Service, super Strandlage und sehr sauber. Im Resort steht einem alles zur Verfügung, man ist ohne Auto nur nicht ganz so flexibel, außerhalb des Resorts etwas zu unternehmen.
Séjour de 5 nuits en mai 2024
Réponse de Neptune Marketing Team le 19 mai 2024
Dear Sarah,Thank you for taking the time to share your feedback about your recent stay at Neptune Resort. We are delighted to hear that you found our resort to be an excellent choice for a relaxing vacation, and we appreciate your kind words about our service, beachfront location, and cleanliness.We understand the importance of flexibility to explore outside the resort. To help with this, we offer car rentals and organized excursions to help you experience the local area easily.We look forward to welcoming you back for another relaxing stay.Best regards,

10/10 Excellent

Sivasudhan, Ilford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel with friendly staff.
Séjour de 7 nuits en septembre 2023
Réponse de Neptune Luxury Resort le 1 nov. 2023
Dear Sivasudhan,Thank you for the positive rating and for staying with us.Kind regards,Neptune Luxury Resort

10/10 Excellent

Marven Pascal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en octobre 2023
Réponse de Neptune Luxury Resort le 17 oct. 2023
Dear Marven Pascal,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort

10/10 Excellent

georg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Besten
Séjour de 7 nuits en octobre 2023
Réponse de Neptune Luxury Resort le 16 oct. 2023
Dear Georg,Thank you for the perfect rating and for staying with us. We hope your experience was excellent and we can’t wait to see you again soon.Kind regards,Neptune Luxury Resort

10/10 Excellent

Matthias

Séjour de 8 nuits en septembre 2023
Réponse de Neptune Luxury Resort le 1 nov. 2023
Dear Matthias,Thank you for the positive rating and for staying with us.Kind regards,Neptune Luxury Resort

10/10 Excellent

Jonathan

Séjour de 7 nuits en septembre 2023
Réponse de Neptune Luxury Resort le 1 nov. 2023
Dear Jonathan,Thank you for the positive rating and for staying with us.Kind regards,Neptune Luxury Resort

10/10 Excellent

Guido

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en septembre 2023
Réponse de Neptune Luxury Resort le 25 sept. 2023
Dear Guido,Thanks for staying with us and the positive rating.Kind regards,Neptune Luxury Resort

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Oasis
I have never stayed in a five star hotel and if they are all like this I'd be happy to pay the extra pennies all the time! It was really luxurious and comfortable, staff were very welcoming and friendly. Breakfast was fantastic and there were about 4 swimming pools and different sections of beach with a different vibe. Really loved it. Took windsurfing lessons while there and they were great. Close to the airport. I hired a car from the hotel one day - very simple - and visited Kardemena, Kefalos and Tigati and did not regret my decision to stay here. Was with a friend. I sometimes travel solo and in that case might prefer to be somewhere I can walk out of the hotel and be close to bars etc but the feeling of this place being like a safe sanctuary added to the 'escape' element of the holiday. Would recommend to anyone - couldn't fault it and felt genuinely sad to leave.
Séjour de 7 nuits en septembre 2023
Réponse de Neptune Luxury Resort le 25 sept. 2023
Dear Maria,Thank you so much for your glowing review! We are so happy to hear that you had such a wonderful time at our hotel. It is especially rewarding to know that this was your first five-star experience, and that it exceeded your expectations. We are proud to offer our guests a truly luxurious and relaxing experience, and we are glad that you appreciated our comfortable accommodations, friendly staff, delicious breakfast, and multiple swimming pools and beach areas. We are also pleased to hear that you enjoyed your windsurfing lessons, and that you found our location convenient for exploring the island. We are glad that you appreciated the feeling of safety and sanctuary that our resort offers. We hope that you will consider staying with us again in the future, regardless of whether you are travelling with friends or on your own. Thank you again for your kind words. We are so grateful to have guests like you! Kind regards,Neptune Luxury Resort

10/10 Excellent

Kesrin

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Neptune Luxury Resort le 25 sept. 2023
Dear Kesrin,Thanks for staying with us and the positive rating.Kind regards,Neptune Luxury Resort

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en septembre 2023
Réponse de Neptune Luxury Resort le 19 sept. 2023
Dear Alexander,Thank you very much for staying with us and for your positive feedback. We hope your experience was excellent and we can’t wait to see you again soon.Kind regards,Neptune Luxury Resort

10/10 Excellent

Karl Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en septembre 2023
Réponse de Neptune Luxury Resort le 12 sept. 2023
Dear Karl,Thank you for staying with us and the positive rating.Kind regards,Neptune Luxury Resort

10/10 Excellent

rolf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tolle Pools & Sportmöglichkeiten.
Séjour de 5 nuits en septembre 2023
Réponse de Neptune Luxury Resort le 12 sept. 2023
Dear Rolf, Thank you for staying with us and the positive rating. We are so glad to hear that you had a wonderful stay with us and that you enjoyed the variety of sport facilities and the great pools. We look forward to welcoming you again in the future!kind regards,Neptune Luxury Resort

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr schönes Hotel mit verschiedenen unterschiedlichen Pools, freundlichem Personal, tolles Frühstück, abwechslungsreiches Sport- und Abendprogramm, für jeden ist etwas dabei. Jeder Urlaubstag kann abwechslungsreich gestaltet werden. Lediglich die Restaurants sind sehr hochpreisig, m.E. stimmt hier Preis/Leistung nicht! Wir kommen aber gerne wieder:-)
Séjour de 7 nuits en août 2023
Réponse de Neptune Luxury Resort le 9 sept. 2023
Dear Sandra,Thank you so much for your kind words about Neptune! We are so glad to hear that you had such a wonderful stay with us and that you enjoyed the variety of activities that available in our hotel. With regards to your comment about our a la carte restaurants, rest assured that the prices of our high-end restaurants, are in line with those of other 5-star hotels, and are consistent with the level of service and quality we provide. Nevertheless, we are always looking for ways to improve the guests experience, and we will take your feedback into consideration. Thank you again for staying with us and the positive review, and we look forward to welcoming you again soon! Until then, we wish you all the best! Kind regardsNeptune Luxury Resort

8/10 Bien

HASAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Neptune Luxury Resort le 9 sept. 2023
Dear Hasan,Thank you for the positive rating. Kind regards,Neptune Luxury Resort

10/10 Excellent

Denise

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leider hat es aus unserer Klimaanlage nach Kläranlage gestunken. Die Techniker konnten das Problem in der Zeit nicht lösen. Der Kühlschrank machte nachts einen Lärm. Das Zimmer ist sehr ringhörig..durch die Zimmertür.
Séjour de 9 nuits en août 2023
Réponse de Neptune Luxury Resort le 9 sept. 2023
Dear Denise,Thank you so much for taking the time to leave us a review and for staying with us. We appreciate your positive rating and your feedback on the issues you experienced in your room. We understand that these issues can be frustrating and we apologise for any inconvenience they caused. We will be following up with our technicians to ensure that these issues are resolved. We appreciate your feedback and we are committed to providing our guests with the best possible experience. We hope to have the pleasure of welcoming you back soon. Kind regards,Neptune Luxury Resort

10/10 Excellent

Richard

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very relaxing with great facilities.
Great resort. We had an issue when we first checked in, however, it was dealt with promptly and to our satisfaction. The room we had was very modern and clean and in a great location. The facilities were superb, with a large number of sports options readily available. Great Tennis courts, football, mountain biking, archery and Padle tennis. We found our stay very relaxing and will hope to return soon.
Séjour de 7 nuits en août 2023
Réponse de Neptune Luxury Resort le 7 sept. 2023
Dear Richard,Thank you for staying with us and the positive review. We are delighted that you enjoyed your stay with us and that you found our facilities and services to your satisfaction. We are pleased to know that the issue you encountered was promptly addressed by our staff and resolved to your satisfaction. Thank you again for taking the time to leave us such a positive review. It is always a pleasure to have you with us and we look forward to welcoming you again soon! Kind regards, Neptune Luxury Resort

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en août 2023
Réponse de Neptune Luxury Resort le 6 sept. 2023
Dear Natalie,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort

10/10 Excellent

Fabio

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A
Séjour de 9 nuits en août 2023
Réponse de Neptune Luxury Resort le 7 sept. 2023
Dear Fabio, Thank you for staying with us and the positive rating.Kind regardsNeptune Luxury Resort

10/10 Excellent

Mansur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel and staff, but rooms are old and dated. Need renovation to make the stay not just good but excellent!
Séjour de 1 nuit en septembre 2023
Réponse de Neptune Luxury Resort le 4 sept. 2023
Dear Mansur,Thank you for staying with us. It's a pleasure to hear that you had a nice stay, and we appreciate your kind words regarding our hotel and the staff. We greatly appreciate your comments about aspects of the room that need updating. The specific room category you booked is not renovated yet, in comparison to the big majority of our rooms, as we clearly indicate on our website as well as all the other booking channels, but of course, it is bookable with a corresponding price. In spite of the above, we would like to inform you that we are in the middle of a renovation project, and all our standard rooms next year will be renovated to Superior Twin Rooms. We hope that upon completion, all our rooms will exceed your expectations. Thank you again for your positive feedback. We truly hope to have the pleasure of welcoming you back in the near future. Kind regards, Neptune Luxury Resort

10/10 Excellent

Sabine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es war ein sehr erholsamer und entspannter Urlaub und durch den Komfort im Hotel sehr angenehm!!! Personal war immer sehr nett und hilfsbereit. Gerne wieder!
Séjour de 5 nuits en août 2023
Réponse de Neptune Luxury Resort le 30 août 2023
Dear Sabine, Thank you so much for the positive rating and for sharing this wonderful review. We are so glad to hear that you had such a pleasant and relaxing stay with us and that you appreciated our kind and helpful staff. Thank you for staying with us and it will be our pleasure to welcome you again in the future. Kind regards, Neptune Luxury Resort

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
100 stars
Absolutely amazing place, staff were so friendly, breakfast wonderful, entertainment fun. Pools were clean and many of them. Easy to get a lounger. Free upgrade to Executive Suite too. I cannot fault this place at all! 100 stars
Séjour de 3 nuits en août 2023
Réponse de Neptune Luxury Resort le 28 août 2023
Dear David,Thank you for posting such positive feedback about your experience at Neptune Luxury Resort. We are delighted we were able to meet all of your expectations and that you enjoyed a wonderful holiday with us. We sincerely appreciate that you shared your positive experiences with the online readers and we await with pleasure the opportunity to greet you once again. Kind regards,Neptune Luxury Resort

10/10 Excellent

Maximilian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr freundliches Personal, gutes Essen und angenehme Atmosphäre.
Séjour de 8 nuits en août 2023
Réponse de Kind regards, Neptune Luxury Resort le 28 août 2023
Dear Maximilian, Thank you for staying with us and the positive review. We are delighted to know that you enjoyed your stay and found our staff to be very friendly. We are glad that you enjoyed the good food and the pleasant atmosphere at our hotel. Thank you again for your kind words, and we hope to have the pleasure to welcome you again soon. Kind regards, Neptune Luxury Resort

10/10 Excellent

Ja'Far

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft Das Essen war top. Personal war sehr freundlich und zuvorkommend.
Séjour de 9 nuits en août 2023
Réponse de Neptune Luxury Resort le 28 août 2023
Dear Ja'Far,Thank you for staying with us and the positive review. We are delighted to hear you enjoyed the cleanliness of the hotel, the service and the high level of accommodation it offers. We are happy to know that you found our staff to be accommodating and friendly. We appreciate your kind words, and we hope to see you again soon. Kind regards, Neptune Luxury Resort

10/10 Excellent

Siqi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really lovely stay
Séjour de 5 nuits en août 2023
Réponse de Neptune Luxury Resort le 16 août 2023
Dear Siqi,Thank you for staying with us and for the positive feedback. We are delighted you enjoyed your stay at Neptune, and we hope to see you again soon. Kind regards,Neptune Luxury Resort

8/10 Bien

Guelcan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Die Getränke waren recht teuer (am Besten kein Halbpension) u die Animation war leider nicht gut ,ansonsten recht sauber sehr freundliches Personal nur empfehlenswert!
Séjour de 6 nuits en août 2023
Réponse de Neptune Luxury Resort le 14 août 2023
Dear Guelcan,Thank you for staying with us and the positive review. We're pleased that you found our hotel to be very clean with friendly staff. Concerning the drinks prices, and although we value your remarks, we assure you that they reflect our quality, and we hope you appreciate the value of our service in terms of variety, quality, customer experience, and personal service. Moreover, our pricing policy does not exceed a reasonable pricing policy considering the crisis we are all facing. On a positive note, we are pleased that you enjoyed your stay with us. Once again, we would like to thank you for the feedback and for recommending our hotel. We hope you will have a repeated stay with us as we look forward to welcoming you again in the near future.Kind regards,Neptune Luxury Resort

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bellissimo resort con tante piscine, camere ampie, colazione infinita e servizio eccellente. Animazione per fortuna assente, solo uno spettacolo la sera. Zona bambini molto bella, anche se le attività proposte sono scarse. La clientela è quasi tutta tedesca.
Séjour de 7 nuits en juillet 2023
Réponse de Neptune Luxury Resort le 12 août 2023
Dear Sara,Thank you for posting your positive feedback about your experience at Neptune Luxury Resort. We are delighted that you found our facilities to your liking and we were able to meet your expectations. We sincerely appreciate that you shared your positive experiences with the online readers and we await with pleasure the opportunity to greet you once again. Kind regards,Neptune Luxury Resort

10/10 Excellent

Maximillian Edwin

Les points forts : Personnel et service et équipements
Staff, cleanliness and facilities were all excellent.
Séjour de 7 nuits en août 2023
Réponse de Neptune Luxury Resort le 9 août 2023
Dear Maximillian Edwin,Thank you for staying with us. We are delighted to hear that you were satisfied from our staff and the cleanliness of the hotel. We are also happy to know that you found our facilities to be excellent. Thank you again for your feedback, and he hope to see you again soon. Kind regards, Neptune Luxury Resort

6/10 Satisfaisant

Michelle

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
We stayed the 4th Time at Neptun. This Time we would strongly recommend the following improvements: - Breakfast in the adult only Area needs More sun protections - breakfast time should be until 11.30am until 10.30am is for persons with Jetlag Not appropriate - please give couples not a room Next to childrens area - at the beach an adult only area would be much appreciated - all sun layers are occupied the entire day, but no one is showing up. It should Not be allowed to occupy sun layers all day without using them. - the smell in the bathroom in our room was disgusting - for late check out which is always a hassle anyways to charge 30euros for the Most oldest room is Not appropriate as well as change the room for 3h. Please if you would be a 5* Environment and also cost as that think about some changes. First rule would be know your guests.
Séjour de 10 nuits en juillet 2023
Réponse de Neptune Luxury Resort le 9 août 2023
Dear Michelle,Thank you for choosing Neptune Luxury Resort once again for your recent stay. We're delighted that you found our resort's cleanliness to your liking.We greatly appreciate your valuable suggestions. It's important to note that during high season, with over 1200 guests, we endeavor to cater to diverse preferences while maintaining the utmost quality in service. Regarding the room allocation, kindly be informed that it always depends on the room type you have booked. If you were not satisfied with your room's location, we hope you informed our team to allocate you in a different area, if possible, but it is always dependent on the room type and category. Regarding the issue with the smell, we hope you informed our team to deal with it at the time. We always encourage our guests to notify us of such issues while they are staying with us, so that we can resolve them immediately. Your comfort and well-being are among our top priorities.Thank you once again for sharing your valuable insights. We're committed to evolving and hope to have the pleasure of welcoming you again for an even better experience. Kind regards,Neptune Luxury Resort

10/10 Excellent

Abigail

Séjour de 2 nuits en août 2023
Réponse de Neptune Luxury Resort le 28 août 2023
Dear Abigail,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort

10/10 Excellent

Eva

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large sports area with basketball, tennis, mini golf, squash, beach valleyball, gym, gym classes, yoga on the beach Activities all day for kids and teenagers, free childcare Amazing surroundings
Séjour de 9 nuits en juillet 2023
Réponse de Neptune Luxury Resort le 7 août 2023
Dear Eva,Thank you so much for staying with us and for the wonderful review. We're delighted that you and your family enjoyed the the perfect blend of sport activities and family opportunities our hotel offers. We are particularly happy to know that you enjoyed your stay and we hope to see you again soon.Kind regards,Neptune Luxury Resort, Kos Island - Greece

8/10 Bien

Jihad, Atchaneh

Séjour de 7 nuits en juillet 2023
Réponse de Neptune Luxury Resort le 28 août 2023
Dear Jihad,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort

10/10 Excellent

Aziz

Séjour de 1 nuit en août 2023
Réponse de Neptune Luxury Resort le 28 août 2023
Dear Aziz,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort

8/10 Bien

Bruno

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wir kennen nun das Neptune schon sehr lange. In den letzten Jahren hat es aber an Qualität abgegeben. Vor allem im Bereich Speisesaal. Das in einem 5 Sterne Restaurant am Abend Papierset auf einem nicht unbedingt schönen Tisch aufgedeckt ist und die Herren im Shorts im Speisesaal erscheinen dürfen finde ich speziell. Das hätte es vor 5 Jahren nicht gegeben.
Séjour de 14 nuits en juillet 2023
Réponse de Neptune Luxury Resort le 3 août 2023
Dear Bruno, Thank you for your feedback on your recent visit to Neptune. We appreciate your loyalty and support over the years.We understand that you have some concerns about the changes we have made to our Main Restaurant, specifically the use of placemats instead of white tablecloths and the allowance of men to wear long shorts. We have made these changes for a number of reasons, including environmental concerns and the desire to make our restaurant more comfortable for our guests. Regarding the use of placemats, we understand that tablecloths are a traditional part of fine dining. However, we believe that placemats are a more sustainable option. Washing white tablecloths uses a lot of water and energy, and it can also release harmful chemicals into the environment. By using placemats, we are able to reduce our environmental impact and help to protect the environment. We also believe that placemats can be as elegant and stylish as tablecloths. We have chosen high-quality placemats that we believe will enhance the dining experience. Further to this, the use of placemats is a trend that many high-end restaurants are adopting lately for environmental reasons. We also understand that you have a preference for men to wear long pants in the dining room. However, we believe it is reasonable and justified to allow men to wear long shorts in the summer months, especially with this year’s high temperatures; Long pants can be very uncomfortable in hot weather, and we want our guests to be comfortable when they are dining with us. In addition, we have made this decision in response to the changing guest trends. We hope that you will understand our decisions and continue to visit our hotel. Moreover, if you are interested in learning more about our sustainability efforts, we encourage you to download our sustainability report. We're committed to environmental sustainability, and we would be happy to share more information about it with our esteemed guests. Kind regards, Neptune Luxury Resort

10/10 Excellent

Mark, Witney

Séjour de 3 nuits en juillet 2023
Réponse de Neptune Luxury Resort le 28 août 2023
Dear Mark,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort

8/10 Bien

Günter

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en juillet 2023
Réponse de Neptune Luxury Resort le 21 juil. 2023
Dear Günter,Thank you for staying with us and the positive rating. Kind regards,

10/10 Excellent

Marco

Séjour de 5 nuits en juillet 2023
Réponse de Neptune Luxury Resort le 9 août 2023
Dear Marco,Thank you for the positive rating. Kind regards, Neptune Luxury Resort