Dear Valued Guest,First of all, I would like to thank you for taking your time to write a summary concerning your stay with us.I appreciate your positive words you have shared about our hotel. On the other hand, I was distressed to read your lines regarding the room cleaning on your last day, so I closely monitored this case. After checking our system and contacting my colleagues in charge, the reason why the housekeeper did not enter your room was because the “Do not disturb” sign was put out on the handle. Regarding this issue we apologize for the misunderstanding and any inconvenience it may have caused. At the same time I would like to kindly ask you, please next time do not hesitate to share your personal concerns during your stay in the hotel, in order to find the proper solution for you and ensure your wonderful stay with us.Thank you once again for your review, I truly hope to have the pleasure to welcome you back to our hotel in the future.Kind regards,Róbert KovácsGeneral Manager

Dear Valued Guest,First of all, I would like to thank you for sharing feedback on your experience about your recent stay in Budapest.I appreciate your praise regarding the hotel's excellent location.On the other hand, I was distressed to read your lines about the inconveniences you have faced during your stay. I truly feel sorry that the service we were providing for you was not up to your expectations as guest satisfaction is one of our top priority.I am grateful that you shared your honest feedback, it is the key of the continuous development of our services. While I wish you have had a better experience with us, I truly hope to have the opportunity to welcome you back to our hotel and to better serve you in the future.Kind regards,Nándor IváncsicsGeneral Manager

Dear SYLVAIN, Thank you so much for your kind feedback; it is very much appreciated. We are happy to read you loved and exploited the location of the property and you found our staff helpful and kind. Your kind words serves as the best encouragement for them to keep up the good work. A special thank you for your recommendation. I do hope your next stay will be as pleasant as the previous one. Kind regards, Nándor Iváncsics General Manager

Dear Valued Guest, A great thank you for your kind feedback! It is highly appreciated. We are very happy to see that you were satisfied with our hotel and services. We do hope your next stay will be as pleasant as the previous one. Kind regards, Nándor Iváncsics General Manager

Dear Valued Guet, Thank you so much for sharing your positive feedback! We are very happy to see that you were satisfied with our hotel and services. We really look forward to welcoming you back in the near future. Kind regards, Nándor Iváncsics General Manager

Dear Issam,Thank you for sharing your feedback about your recent stay at our hotel. I am delighted that you appreciated our fantastic location in the heart of the city. Being centrally located makes exploring Budapest convenient and enjoyable, and I am thrilled that you found it to be a highlight of your stay.Regarding your feedback on the room, we value your insights, and we will use them to continuously enhance our accommodations for our guests' comfort and satisfaction.We also acknowledge the importance of warm and helpful guest interactions and apologize for any shortcomings you experienced. Rest assured, we will address these concerns with our team to ensure we maintain the high standards of service we strive for.Should your travels bring you back to Budapest, we would love the opportunity to welcome you again for a more enjoyable experience.Best regards,Róbert KovácsGeneral Manager

Dear Mark,Thank you for taking the time to provide us with your valuable feedback following your recent stay at our hotel. However, I regret to hear that the noise from the surrounding construction and the fan in the bathroom disrupted your stay. We recognize the importance of a comfortable and peaceful stay and deeply regret falling short of your expectations in this regard.Should your travels bring you back to this area, we would be honored to host you again and provide an even more enjoyable experience in the future.Best regards,Róbert KovácsGeneral Manager