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Avis sur Francis Hotel Bath

4 out of 5
Francis Hotel Bath
Queen Square, Bath, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 590 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 301 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 1002." "

9,2/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Guy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The style of the building and the tea salon. The bar was also great.
Séjour de 4 nuits en juin 2023

8/10 Bien

Jean-Marc

Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Gabriela

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ne vaut pas le prix
Nous avons étés placés dans une chambre légèrement en sous-sol avec une fenêtres directe sur rue. Assez décevant finalement pour le prix payé. Attention, pas de piscine malgré la photo ici sur hotels.com
Séjour de 1 nuit en septembre 2022

8/10 Bien

Philippe

Séjour de 1 nuit en août 2022

10/10 Excellent

christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022

8/10 Bien

noemie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hotel pour visiter bath
Hôtel très central et très joliment décoré. Bon service. Bonne chambre. Petit déjeuner moyen. Il manque un peu d’option sucrées type pancakes ou waffles, pain perdu... mais la salle est très jolie.
Séjour de 2 nuits en mai 2021

10/10 Excellent

Fred

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel bien placé pour visiter Bath à pied
Très bel hôtel en centre ville, parking payant mais pratique, très bien situé pour visiter le coeur de Bath à pied. Bon petit déjeuner et dîner. Personnel serviable.
Séjour de 2 nuits en août 2019

10/10 Excellent

delphine, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel emplacement
Chambre agréable ,confortable et personnel très gentil
Séjour de 3 nuits en novembre 2017

10/10 Excellent

Gerald, aix-en-provence, FR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect service at the perfect location in town
Very helpful and nice staff, in particular the concierge and the bar/rest attendants. We had a large and quiet room although the bathroom is rather small and there is not enough light around the miror... It's the best location for visiting the town and we also apprciate the parking.
Séjour de 7 nuits en août 2017

8/10 Bien

Valérie, Geneva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, great location!
Great hotel, so pretty! Great location, near everything. Welcoming staff. And a car park too!
Séjour de 1 nuit en juillet 2017

8/10 Bien

John, brooklyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Mariana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay and pet friendly !
Séjour de 1 nuit en mai 2024

10/10 Excellent

Leanne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. Really enjoyed our stay here. Walking distance to the shops. Comfortable twin rooms. Would definitely stay again
Séjour de 2 nuits en mai 2024
Réponse de Bruce Marques le 22 mai 2024
Dear Leanne,Thank you for your perfect score! I am so glad we exceeded all expectationsKind regardsBruceHotel Manager

8/10 Bien

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Die Lage war hervorragend, das Zimmer war sehr schön. Ich hatte kein Frühstück, deshalb kann ich darüber nicht sagen aber die Räumlichkeiten sind sehr gemütlich .
Séjour de 2 nuits en mai 2024
Réponse de Bruce Marques le 22 mai 2024
Dear Angela,Thank you for your lovely comments, next time hopefully you will have time for breakfast with us.Kind regardsBruceHotel Manager

10/10 Excellent

Juanita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a classy old world charm of a place. The ceilings are low so fair warning for anyone taller than 6ft - the details of the bath products and coffee and teas and biscuits in the room, the beds all high quality and so very comfy. Thank you for bringing us joy in the small things.
Séjour de 1 nuit en mai 2024
Réponse de Bruce Marques le 22 mai 2024
Dear Juantia,Thank you for your wonderful feedback.Kind regardsBruceHotel Manager

10/10 Excellent

Tanya

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really lovely hotel with great service and friendly staff. The parking is just too expensive.
Séjour de 1 nuit en mai 2024
Réponse de Bruce Marques le 10 mai 2024
Dear Tanya,Thank you for your comments, we are very lucky to have parking facilities on site, and although the same price as most long stay car parks in the city, we are reviewing how much we charge. Hopefully next time you visit us you will see a change in this.Kind regardsBruceHotel Manager

10/10 Excellent

VICTORIA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the history and the ambiance of the property. It was also in easy walking distance of the sights and shopping in Bath.
Séjour de 2 nuits en avril 2024
Réponse de Bruce Marques le 6 mai 2024
Dear Victoria,Thank you for such lovely feedback after staying with us, please do not hesitate to come back and stay again.Kind regardsBruceHotel Manager

10/10 Excellent

Carl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and staff, fabulous view over the square. Ideal for tourists central location We loved the space of the living area, and modern bathroom. Good dinner recommendations very happy.
Séjour de 2 nuits en mai 2024
Réponse de Bruce Marques le 10 mai 2024
Dear Carl,Thank you for such incredible feedback about the team and hotel, we all work hard to ensure we exceed guest expectations and looks like we have done just that on this occasion.Kind regardsBruceHotel Manager

10/10 Excellent

James, Cheltenham

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ve stayed at The Francis and visited many times over the years, the character of the property and the location are big plus points, along with the service level of the staff. It is tired in places, but well kept and still a great hotel choice for Bath Centre.
Séjour de 1 nuit en avril 2024
Réponse de Bruce Marques le 6 mai 2024
Dear James,Thank you for your lovely comments about our hotel and the team. We appreciate it.Kind regardsBruceHotel Manager

10/10 Excellent

Satoshi

Séjour de 4 nuits en avril 2024
Réponse de Bruce Marques le 22 mai 2024
Dear Satoshi,Thank you for your rating of the hotel.Kind regardsBruceHotel Manager

6/10 Satisfaisant

Harkan

Les points forts : Personnel et service et équipements
Positives: professional, polite reception staff. Great location, very comfortable and quiet room. Negatives: part of curtain in room hanging from rail, dodgy remote control/tv, stains on arm chair seats in room, stains in lounge area sofa. Overall, quite nice but..... finer detail in general appearance seems to have be neglected, lacks quality in relation to value for money.
Séjour de 1 nuit en avril 2024
Réponse de Bruce Marques le 30 avr. 2024
Dear Harkan,Thank you for taking the time to share your feedback about your stay with us. I will look into the issues raised as we are starting our full hotel refurbishment project in a few weeks all these points will be addressed.Kind regardsBruceHotel Manager

10/10 Excellent

tanita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very central hotel
Séjour de 1 nuit en avril 2024
Réponse de Bruce Marques le 25 avr. 2024
Dear Tanita,Tank you for your lovely feedback.Kind regardsBruceHotel Manager

10/10 Excellent

Alwyne, Sturbridge

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice property easy access to anywhere I needed to go .
Séjour de 2 nuits en avril 2024
Réponse de Bruce Marques le 30 avr. 2024
Dear Alwyne,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

10/10 Excellent

Francine

Lovely hotel, lovely friendly staff, a really enjoyed our stay, would definitely return.
Séjour de 1 nuit en avril 2024
Réponse de Bruce Marques le 22 avr. 2024
Dear Francine,Thank you for your wonderful feedback! We cannot wait for you to return.Kind regardsBruceHotel Manager

10/10 Excellent

Amber

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Bruce Marques le 22 avr. 2024
Dear Amber,Thank you for your lovely review. We are so glad you scored us 5/5.Kind regardsBruceHotel Manager

10/10 Excellent

John

Séjour de 1 nuit en avril 2024
Réponse de Bruce Marques le 10 mai 2024
Dear John,Thank you for giving us a perfect 5/5!Kind regardsBruceHotel Manager

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful!
Séjour de 1 nuit en avril 2024
Réponse de Bruce Marques le 15 avr. 2024
Dear Robert,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

8/10 Bien

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Bruce Marques le 15 avr. 2024
Dear Valerie,Thank you for your feedback.Kind regardsBruceHotel Manager

4/10 Médiocre

Nandini

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
1. Car parking not available. Booked this hotel in part because of its car park. Confusing diversion road signs and not being able to book a space ahead of time, meant that the car park was already full by the time we arrived and we ended up parking some distance away. Not warned of this at the time of booking. 2. Check-in time delayed and offered nowhere to store suitcase. The room was not still not ready by the check-in time of 3 pm and we were not offered anywhere to stow our suitcase while we waited. 3. WiFi terrible. WiFi signal was patchy and slow. 4. Staff were so-so and service was disappointing for a 4 star hotel. Overall was 'meh' and would not recommend.
Séjour de 1 nuit en avril 2024
Réponse de Bruce Marques le 8 avr. 2024
Dear Nandini,Thank you for taking the time to share your experience of The Francis with us, although I am saddened to read you did not enjoy your stay with us. We are all on hand to assist guests with directions whilst the Bath City Council works on refurbishing the pedestrian walk ways and pavements throughout the city.We hope you will give us another chance once the works are complete.Kind regardsBruceHotel Manager

10/10 Excellent

Brenda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Francis hotel was beautiful! The staff checking us in was friendly and the room itself was also very comfortable. It's located right in the center of town and it was very easy to walk around. We loved our stay in Bath and would recommend his hotel to others visiting.
Séjour de 1 nuit en mars 2024
Réponse de Bruce Marques le 4 avr. 2024
Dear Brenda,Thank you for your kind comments about the team, we love to hear that our team were the highlight of any stay.Kind regardsBruceHotel Manager

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location was fabulous - parking was a little tricky though!
Séjour de 1 nuit en avril 2024
Réponse de Bruce Marques le 4 avr. 2024
Dear Brian,Thank you for your lovely review and feedback. We are all so glad you enjoyed your time with us.Kind regardsBruceHotel Manager

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ideally located in heart of Bath
Séjour de 1 nuit en février 2024
Réponse de Bruce Marques le 27 févr. 2024
Dear Sarah,Thank you for your lovely review. We hope you will join us again next time you are in Bath.Kind regardsBruceHotel Manager

4/10 Médiocre

Suzanne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everywhere in the hotel looked tired, the bedroom was basic and needed an update tables in the lounge areas were left uncleared with staff walking past and not making any effort to keep them clean and tidy, food availability during the day outside of the restaurant didn’t match the expectation of a hotel of the Francis stature and at no time were we approached and asked if there was anything we needed we had to make the move for any service something the staff on duty seemed reluctant to give.at one point being told we had to wait as the member of staff was not ready to serve us
Séjour de 2 nuits en février 2024
Réponse de Bruce Marques le 19 févr. 2024
Dear Suzanne,Thank you for taking the time to review The Francis Hotel. We are always working on bettering our service offering and all comments are greatly appreciated.Kind regardsBruceHotel Manager

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay in Bath
Parking on site made me feel relaxed and not have to worry about it. Location was central, a short walk to all the attractions. Breakfast was too expensive for our tastes, but there were plenty of places nearby to have full English breakfast, or a croissant and coffee. Staff were pleasant and helpful.
Séjour de 2 nuits en février 2024
Réponse de Bruce Marques le 13 févr. 2024
Dear Craig,Thank you for taking the tie to review The Francis, I am so glad we met and exceeded your expectations on this visit and hope to do so in the future.Kind regardsBruceHotel Manager

10/10 Excellent

Anita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a same day/late booking, as the original accommodation for this stay had been double booked, which I only found out 20 mins before leaving home. I was happy to book the hotel as I had previously visited to attend an afternoon "Perfume Experience", so I did have an idea of what to expect. For this visit I was attending the "Perfume Experience" as part of a very special friend's 50th birthday present which als included overnight stay. Having had the stress & diappointment of dealing the alternative accommodation's double booking, I can honestly say that we were both more than happy to have stayed with you. From the moment we arrived, the staff were extremely welcoming and couldn't have done more for us, weren’t able to check in as we were too ealy, however we were able to leave our overnight bags at reception and after explaining the stress of the accommodation fiasco, we were given a voucher for a free bottle of prosecco to help the birthday celebrations. When we did actually check in, we were informed our bags had already been put in our room. The room as well as the rest of the hotel were extremely clean and provide us with all that we needed for our stay. The complimentary teas, hot chocolate, milk and biscuits were greatly appreciated. Although, I had booked on a "room only" basis we paid for breakfast, which we took full advantage of - there was a good choice of cereals, fruit, drinks, bread, pastries and of course cooked items, which were still hot at 9.45am
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 8 févr. 2024
Dear Anita,Thank you for such a wonderful review of The Francis Hotel, I am so glad you enjoyed your time with us. I am glad we could help with your accommodation and hope you will be back soon to visit us.Kind regardsBruceHotel Manager

2/10 Horrible

Wayne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed
I made a reservation at the Francis Hotel, Bath through hotels.com to celebrate a wedding anniversary on the 28th December 2023, for a cost of £219. Unfortunately, my wife and I both came down with COVID shortly before our stay and decided to be safe and not attend. I contacted the Francis Hotel on the 26th December 2023 to inform them that we could not attend, requesting either a refund or change of date. The reception staff informed me that as the reservation was made through a third party (Hotels.com), there was nothing they could do, and encouraged me to contact Hotels.com direct. I subsequently contacted Hotels.com, who informed me that the decision on a refund or change of dates lies with the Francis Hotel, and not them. Confused as to who I should contact, I again emailed the Francis Hotel requesting a refund or change of date to the booking but have heard nothing in reply. Disappointed that neither hotels.com or the Francis Hotel can assist in this matter.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Russ

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Excellent staff but tired old rooms. I've never changed rooms in my life before but had to change twice for a one night stay. Reiterate that the staff were very helpful with this and indeed upgraded my room and comped me a glass of wine
Séjour de 1 nuit en janvier 2024

8/10 Bien

Chris

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Lee

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overpriced Travel Lodge
Came for New Year’s Eve, only one barman on, he said he couldn’t do a mojito cocktail as had no mint for four days, could no one have gone to a local shop to get some? No atmosphere in hotel despite being New Year. Very noisy outside our bedroom from various noises, very expensive for what it was and breakfast not even included!! Also, we found a needle in the car park which when we arrived set the tone for not a great stay. Tables on bar had no mats so were very sticky from where drinks had been sitting, also, a £20 parking charge for what was already a very overpriced stay.
Needle that we found in car park
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a fantastic time at this beautiful, friendly and convenient hotel. Centred in the middle of Bath we were right where we needed to be. The only negative is the pricey parking…. A shame we had to pay so much to keep our car in site.
Séjour de 3 nuits en décembre 2023
Réponse de Bruce Marques le 27 mars 2024
Dear Jane,Thank you for your lovely feedback, we hope you will visit us again very soon.Kind regardsBruceHotel Manaher

8/10 Bien

ALAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

8/10 Bien

Freya

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel - Breakfast £22
Lovely hotel, especially the communal areas and breakfast room and awesome location in central Bath. I wasnt impressed with the rooms apart from the bathroom which was well designed. Bedroom is drafty and cold, the heating didnt turn on. Breakfast is good but they charge you £22 this includes a service charge even for guests staying at the hotel. Staff everywhere are nice and helpful. Thanks!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Gareth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really convenient in centre of Bath. Reception staff were excellent.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Richard

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really enjoyed our stay especially as it was for our anniversary we even got a complimentary bottle of bubbles. Just ashame the prive for next year has literally doubled in price so unfortunately wont be coming back next year
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Paul

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Arrived with friends who booked direct - we felt like 2nd class guests as we had booked through Expedia.Breakfast cost £19.95 pp although another guest was offered breakfast for £15 pp. £15 rate requested but refused. Our perceptions were compounded when our friends had vouchers for free drinks but were not offered to us. If you don’t book direct - you’re not valued. Aside from this it’s a very pleasant hotel in great location m.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Yolanda

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short stay
Only a one night stay, with family, but very friendly and gelpful staff. Would recomend.
Séjour de 1 nuit en novembre 2023