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Avis sur Sonder Casa Luz

4 out of 5
Sonder Casa Luz
Ronda Universitat, 1, Barcelona, Barcelona

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 239 avis sur 333." "
Note des voyageurs de 8 (Bien), d’après 60 avis sur 333." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 333." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 333." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 333." "

9,2/10

Propreté

9,6/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Ouafa

Séjour de 1 nuit en février 2024
Réponse de Sonder Team le 7 mars 2024
Ouafa, thank you for your review. We're happy to know that you had a nice stay with us. We can’t wait to host you again soon.

10/10 Excellent

Sandrine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2021

8/10 Bien

Isabelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La situation géographique est pratique mais nous avons beaucoup apprécié que notre chambre donne à l'arrière avec une petite terrasse. Elle était très calme. Le personnel à l'accueil a été très aidant pendant notre séjour.
Séjour de 4 nuits en novembre 2021
Réponse de Sonder le 28 déc. 2021
Hi Isabelle, we're so happy to hear you enjoyed the location and having access to a private patio. We look forward to hosting you again soon.

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2020

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien décoré, le personnel est super serviable.
Séjour de 3 nuits en mars 2020

10/10 Excellent

Helen

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dry clean room, great central position and welcoming and helpful staff.
Séjour de 3 nuits en mai 2024

8/10 Bien

Sydney

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very cool and unique hotel, staff were friendly!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Peter

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sehr nettes und zuvorkommendes Personal. Perfekt gelegen zu den meisten Sehenswürdigkeiten und gleich an einer Metro-Station.
Séjour de 4 nuits en mai 2024
Réponse de The Sonder Team le 9 mai 2024
Peter, thank you so much for your comments. It's great to know that our centric location, service, and city team were up to your expectations. We’re excited to have you travel with us again soon.

10/10 Excellent

IVONNE MALDONADO

Voyage en groupe
Les points forts : Propreté et équipements
SU LOCALIZACION ES EXCELENTE, SOLO TE ENCUENTRAS MUCHOS VAGUBUNDOS POR LOS ALREDEDORES
Séjour de 3 nuits en mars 2024
Réponse de Equipo Sonder le 9 mai 2024
Ivonne, gracias por tu valoración esperamos que haya disfrutado de su estancia con nosotros y los servicios. Gracias por dejarnos conocer su experiencia y esperamos recibirla nuevamente.

10/10 Excellent

Linda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Friendly staff. Great outdoor terrace breakfast. Clean, comfortable with little balcony. Centrally located.
Séjour de 4 nuits en mai 2024
Réponse de Sonder Team le 9 mai 2024
Linda, your review is appreciated. We're delighted to learn that our city team, cleanliness, and location exceeded your expectations and that you enjoyed our breakfast on the rooftop. We can't wait to host you again.

6/10 Satisfaisant

David

Voyage en famille
Les points faibles : Propreté
The common areas - halllway and stairs were rather dirty and old. Suggest removing the outdated old carpet and refinishing any exposed wood.
Séjour de 5 nuits en avril 2024
Réponse de Sonder Team le 9 mai 2024
David, thank you for your feedback. Cleanliness is important to us, and we apologize for falling short here, our team is working to improve the general areas of the hotel. We hope to have the opportunity to host you again and show you a better experience.

10/10 Excellent

Sonia

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Front desk was very helpful
Séjour de 4 nuits en avril 2024

10/10 Excellent

Tyler

Les points forts : Propreté
Séjour de 4 nuits en avril 2024

10/10 Excellent

Jose Luis Boites

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place i will defenetly come back
Séjour de 4 nuits en avril 2024

10/10 Excellent

Saliya

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had a great stay, perfect location and staff were very friendly and helpful. Great view from the rooftop bar
Séjour de 5 nuits en avril 2024
Réponse de Sonder Team le 1 mai 2024
Thank you for your feedback, Saliya. We're happy to hear that you enjoyed our central location and that our city team and rooftop bar exceeded your expectations.

8/10 Bien

Michelle

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Location was perfect!
Séjour de 1 nuit en mars 2024
Réponse de Sonder Team le 30 avr. 2024
Michelle, it's great to know that you enjoyed the stay, especially our central location. We can't wait to welcome you back.

10/10 Excellent

Tatiana, Alajuela

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excelente ubicación justo en Pl Universitat y a pocos pasos de Ramblas, Pl Cataluyna, Barrio Gotico y muchas atracciones Excelente atención y servicio El hotel es pequeño pero bonito, las habitaciones son comodas y justo con lo necesario
Séjour de 5 nuits en avril 2024
Réponse de Sonder Team le 30 avr. 2024
Tatiana, nos alegra saber que disfrutó de su estancia con nosotros y que nuestro servicio y localización cumplieron con sus expectativas. Esperamos volver a hospedarla de nuevo muy pronto.

10/10 Excellent

Noura

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I stayed at the room with the terrace and I loved it. The room is spacious and has a big tub. The terrace had a chair and a sunbed. You can hear the people from the restaurant terrace on the same floor, you can see them and they can see you if you stand up and look down the street. Same goes to your neighbor. Overall, the room is nice, there’s no noise from the street once you close the terrace door. Would stay again.
Séjour de 5 nuits en avril 2024
Réponse de Juanma P. - Sonder Team le 27 avr. 2024
Hi Noura, thank you for your review.We’re saddened to hear about your feelings regarding the terrace and its lack of privacy. We take note of the comments, as they serve us to improve for the future.However, we are very happy to hear that you have enjoyed your stay and that would stay again with us.Thank you for letting us know about your experience and we hope to host you again in one of our 40+ cities.

10/10 Excellent

Harald

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gutes Hotel! Freundliches Personal! Unschlagbar zentrale Lage! Metro-Station vor der Haustür! Gerne wieder einmal!
Séjour de 4 nuits en avril 2024
Réponse de Juanma P. - Sonder Team le 27 avr. 2024
Thank you for staying with us, Harald.It's great to hear you enjoyed your stay with us as well as our location.Thank you for letting us know about your experience and we hope to host you again.

10/10 Excellent

Mitchell

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel is in a super location, walking distance to many sights and great eateries. There is a subway station entrance directly in front of the hotel. It’s also blocks away from a Hop On Hop Off Tour Bus stop, which is a great way to get an overview of Barcelona. The hotel staff is super friendly and very helpful. It was convenient to have breakfast on the rooftop, while enjoying the nice views. Even though the hotel is located between busy streets, the our room’s windows buffered the sounds. We would definitely stay at Sonder Casa Luz again.
Séjour de 6 nuits en avril 2024
Réponse de Juanma P. - Sonder Team le 27 avr. 2024
Hi Mitchell,Thank you very much for taking a few minutes of your valuable time to share your experience at Casa Luz with us.We are delighted to hear that you have enjoyed our prime location, breakfast and that our staff took good care of you.Hoping to be able to welcome you again very soon in Barcelona or in any our of Sonder locations around the world.

4/10 Médiocre

Caroline

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rooms clean but there is a disco and bar on the top floor and customs get in by tailgating hotel customers entering or leaving and then they can go anywhere in the hotel which feels very unsafe. Disco noisy. Room had no shower curtain was moved but clearly the room had not had a curtain for a long time as floor stained. Room fine but stairs, carpets and walls of the rest of the building really dirty and worn and wripped - more like a hostel than a hotel. Staff really helpful and location excellent.
Séjour de 6 nuits en avril 2024
Réponse de Sonder Team le 30 avr. 2024
Caroline, we're glad to hear that you found our rooms clean our city team helpful, and that you appreciated our excellent location. We apologize for any inconvenience caused by the noise from the disco and bar on the top floor. Your concerns regarding security and cleanliness are taken seriously, and we will address them with our team to ensure a more pleasant experience for all our guests. We’re excited to have you travel with us again soon.

10/10 Excellent

Alejandro

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A great place with an excelllent location .
Séjour de 2 nuits en avril 2024
Réponse de Sonder Team le 23 avr. 2024
Hi Alejandro, your feedback is important to us. It's great to know that you enjoyed our centric location and service. We can't wait to host you soon.

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was stunning.. the decor in itself was an experience.. beautiful art, finishes, and decor- it set the tone for an amazing trip. The rooftop restaurant had an amazing food and stunning view of the city. In fact it demonstrated the inspiration for one of Picasso’s works! The staff were knowledgeable, genuine, communicative, responsive and fascinating in their own right! Extreme gratitude for Ghiwa and Alejo whose love of the city was only second to their commitment to assuring a fabulous stay at the property..highly recommend!!
Séjour de 6 nuits en avril 2024
Réponse de Sonder Team le 23 avr. 2024
Christine, thank you so much for your feedback. We're delighted to hear that our service, location, and city team exceed your expectations. We look forward to hearing from you.

10/10 Excellent

Sarah

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sonder Casa Luz was an amazing place to stay for my first trip to Barcelona! It is well located and was walkable to many area attractions, the staff was incredibly helpful and friendly, and they offered great recommendations and held my luggage for me safely on my last day so that I could explore before flying out at 6. Would 100 percent recommend and stay again. Thank you!
Séjour de 4 nuits en avril 2024
Réponse de Sonder Team le 23 avr. 2024
Sarah, we're thrilled to know that our location, service, and city team exceed your expectations. We hope to host you again in the future and show you a better experience.

8/10 Bien

Florence

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Sonder Team le 23 avr. 2024
Florence, your feedback is appreciated. We look forward to your next visit to one of our many properties around the globe.

10/10 Excellent

Christiann

Séjour de 2 nuits en mars 2024
Réponse de Sonder Team le 30 avr. 2024
Christiann, thank you for your comment. We hope you’ll consider staying with us again for your future travels.

6/10 Satisfaisant

Neil

Voyage en couple
Great location and good rooftop terrace bar, but disappointing overall. The listing on Expedia made it look and sound much nicer than it was in reality. Firstly, the room was listed as a “Deluxe room with courtyard view”. In reality, the room was small, dark and had a balcony that overlooked the rear and centre of the building which consisted of concrete walls, utility pipes and cables, air ducts and finished off with a blue tarpaulin at the bottom. Not my idea of a courtyard view. The bathroom had a smell of the drains that would come and go. The strip light above the shower cubicle had an accumulation of clumps of dust and could have done with a good clean up there. The queen bed had two single covers rather than one large cover which was odd. Finally, with the complimentary coffee, there was no milk which would have been welcomed. Overall, very disappointing for the price which is a shame because the location is excellent. The listing, especially describing the room as having a “courtyard view” is purposely deceitful in my opinion. We would not return and would look elsewhere if visiting Barcelona again.
Séjour de 1 nuit en avril 2024
Réponse de Sonder Team le 14 avr. 2024
Neil, we're sorry your experience didn't meet expectations. While we're glad you enjoyed our central location and rooftop bar, we apologize for any disappointment. If you prefer city views, consider choosing a room with a street view next time. We'd love to host you again for a better experience.

10/10 Excellent

Deniz

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sehr angenehmer Kontakt, zentral gelegen.. Metro und Bus vor der Tür
Séjour de 3 nuits en mars 2024
Réponse de Sonder Team le 14 avr. 2024
Deniz, we're thrilled you enjoyed our central location and had a wonderful stay with us. We'd love to host you again very soon!

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The room with the rooftop terrace was beautiful and spacious. The staff were all very kind and helpful, even prioritizing to clean the room quickly so we could have an early arrival. The restaurant on the 6th floor rooftop was great and provided lovely views. Everything about this boutique exceeded our expectations. The location is just a 5 min walk from La Rambla, and close to all the great tapas bars as well. I highly recommend!
Séjour de 2 nuits en mars 2024
Réponse de Sonder Team le 6 avr. 2024
Kelly, we're delighted to hear that you enjoyed our location, rooftop, and service. We look forward to welcoming you back to one of our many properties around the globe on your next visit.

10/10 Excellent

Thomas Quinton

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Stylish room in boutique hotel. Service from front desk to housekeeping excellent. Central to all parts of Barcelona. All transportation options to get around just outside the hotel. Airport bus shuttle for 7 Euro just a few blocks away. Had a great stay in a wonderful city.
Séjour de 6 nuits en mars 2024
Réponse de Sonder Team le 26 mars 2024
Thank you for your comment, Thomas. We're happy to know that you had a wonderful stay with us and that our location and city team exceeded your expectations.

10/10 Excellent

Yomaris

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel was amazing! My husband and I stayed for 7 nights. Location is key!! Metro station was just steps away from hotel. Paseo de Gracia and many other areas were about 15 minutes away - walking distance. Many places to eat around as well!!
Séjour de 7 nuits en mars 2024
Réponse de Sonder Team le 26 mars 2024
Yomaris, thank you so much for your feedback. It's great to know that you enjoyed our location, service, and accommodation. We’re excited to have you travel with us again soon.

10/10 Excellent

Aaron

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Wonderful little hotel in the heart of Barcelona. Would definitely stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Sonder Team le 26 mars 2024
Aaron, thank you for your words. It's great to know that you enjoyed your stay with us. We appreciate you letting us know and we hope to host you again soon.

10/10 Excellent

Julius

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sonder Team le 26 mars 2024
Thank you for your feedback, Julius. We're delighted to know that you enjoyed the stay. Thank you for letting us know about your experience and we hope to host you again.

10/10 Excellent

David, Trenton

Voyage en couple
Les points forts : Équipements
We liked the location which was convenient to other areas of interest for us.
Séjour de 4 nuits en mars 2024
Réponse de Sonder Team le 26 mars 2024
David, we're thrilled to know that your stay with us exceeds your expectations. Thank you for letting us know about your experience and we hope to host you again.

8/10 Bien

Naoto

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de The Sonder Team le 26 mars 2024
Naoto, thank you for your review. We're happy to know that you enjoyed your stay with us. We can't wait to host you again.

10/10 Excellent

Roger, Altamonte Springs

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Sonder Team le 7 mars 2024
Thank you for your comments, Roger. We’re excited to have you travel with us again soon.

8/10 Bien

Sam

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Nice hotels. Rooms good. Bathroom nice. Certain areas within the room could do with a bit of a paint as looks grubby in places. But generally clean overall. The restaurant staff on the 6th floor, found to be quite rude.
Séjour de 3 nuits en mars 2024
Réponse de Sonder Team le 7 mars 2024
Thank you for your review, Sam. Thank you for providing your feedback. It's good to hear that you found the rooms and bathrooms nice. We apologize for any inconvenience caused by the perceived grubbiness in places. We take cleanliness seriously and will address this concern promptly. Additionally, we're sorry to hear about your experience with the restaurant staff on the 6th floor. Your comments will be shared with the management for improvement. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Debbie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location - stayed in a quad room which was HUGE with a big outside balcony
Séjour de 2 nuits en février 2024
Réponse de Sonder Team le 7 mars 2024
Thank you for your review, Debbie. It's wonderful to hear that you enjoyed the great location and room during your stay. Thank you for sharing your positive feedback.

4/10 Médiocre

Dylan, Castle Douglas

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Staff pleasant, comfortable bed, good location for convenience. Noisy within and outside hotel, 3/4 nights disrupted by noise, light flickered in room and shower temperature was inconsistent (could become very warm, very quickly). Price was too high for overall standard.
Séjour de 4 nuits en janvier 2024
Réponse de Sonder Team le 7 mars 2024
Hi Dylan, thank you for your feedback. It's great to hear that you found the city team pleasant and enjoyed the comfort of the bed. However, I'm sorry to learn about the noise disruptions and inconsistencies you experienced during your stay. Your concerns regarding the price relative to the overall standard are duly noted. We appreciate you letting us know and we hope to host you again soon.

4/10 Médiocre

Naime

Voyage en groupe
Die Klimaanlage funktionierte nicht, öfters haben wir es gemeldet, aber leider hat sich niemand darum gekümmert
Séjour de 4 nuits en février 2024
Réponse de Sonder Team le 7 mars 2024
Naime, we appreciate your honest feedback. We apologize for the inconvenience caused by the air conditioning during your stay. Rest assured, we will investigate this matter thoroughly to ensure it does not happen again in the future. Your feedback is valuable to us, and we appreciate your patience. We hope to host you again in the future and show you a better experience.

10/10 Excellent

Rachel

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean, convenient, nice staff and great location!
Séjour de 1 nuit en février 2024
Réponse de Sonder Team le 7 mars 2024
Thank you for your review, Rachel. We're delighted to hear that you found our hotel clean, with a nice staff, and in a great location. We look forward to welcoming you back on your next visit.

8/10 Bien

David

Les points forts : Infrastructures et conditions de l’hébergement
Smell of the drains in the bathroom other than that it was spot on and an enjoyable experience
Séjour de 3 nuits en février 2024
Réponse de Sonder Team le 7 mars 2024
David, thank you for your feedback. We're glad to hear that you had an enjoyable experience overall. We apologize for the inconvenience caused by the smell of the drains in the bathroom. We will address this issue promptly to ensure a more pleasant stay for our guests in the future. We appreciate your understanding and hope to welcome you back again soon.

10/10 Excellent

Kristi

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Casa Luz was 10/10 choice - the hotel was very nice (clean, frienly and helpful staff, super good location). I also liked the whole interior design of the hotel. The vibe and atmosphere of the rooftop bar is also worth to mention. It was very easy to get there from the airport, and metro station is basically in front of the building.
Séjour de 3 nuits en février 2024
Réponse de Sonder Team le 7 mars 2024
Thank you for your fantastic review, Kristi. We're thrilled to hear that our hotel exceeded your expectations. We take pride in providing a clean and welcoming environment with our city team. It's wonderful to know that you enjoyed our centric location and design of the hotel. We look forward to welcoming you back soon.

8/10 Bien

Lo

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
As the hotel is situated in a very central position in the city it's surrounding is very loud. You unfortunately can also hear mostly everything the guest in the next room is doing - which might be louder than the cars on the street. The staff is friendly and helpful, breakfast is good and the view from the terrace is great!
Séjour de 8 nuits en février 2024
Réponse de Sonder Team le 7 mars 2024
Lo, thank you for your feedback. We appreciate your comments about our central location, although we apologize for any noise disturbances you experienced. We'll certainly look into ways to mitigate this issue. We're pleased to hear that our city team was friendly and helpful and that you enjoyed the breakfast and the view from our terrace. We hope to welcome you back soon.

10/10 Excellent

Samantha

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ik heb enorm genoten van mijn verblijf. Ligging is ideaal ten opzichte van vele bezienswaardigheden. Personeel is super vriendelijk. Communicatie is top.
Séjour de 3 nuits en février 2024
Réponse de Sonder Team le 7 mars 2024
Samantha, I'm glad to hear that you enjoyed your stay. Our location is centric for visiting many attractions. Our staff is always friendly, and we strive to ensure excellent communication. Thank you for your kind words.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
The staff was great ( especially David!) they were immediately available 24/7. The rooms were clean and very comfortable and the location is great.
Séjour de 6 nuits en février 2024
Réponse de Sonder Team le 7 mars 2024
Your feedback is important to us. We're thrilled to hear that you had a great experience with our staff. We're also pleased to know that you found our rooms clean and enjoyed our centric location. Thank you again for staying with us.

10/10 Excellent

Bosko

Les points forts : Propreté et confort de la chambre
Best location in Barcelona
Everything was good especially location
Séjour de 5 nuits en février 2024
Réponse de Sonder Team le 7 mars 2024
Bosko, we're delighted to hear that you found our location to be the best in Barcelona. We're pleased to know that everything met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Kaori

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Sonder Team le 7 mars 2024
Thanks for your comment, Kaori. We're thrilled to know that you had a wonderful stay. We look forward to hearing from you.

10/10 Excellent

Okan

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Sonder Team le 7 mars 2024
Okan, thank you for your review. It's great to know that you had a nice stay with us. We’re excited to have you travel with us again soon.

10/10 Excellent

Katherine Victoria

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Sonder Team le 7 mars 2024
Katherine, we're thrilled to know that enjoyed your stay with us. We hope you’ll consider staying with us again for your future travels.