Nice enough hotel, but it's really all about the exterior. The room was pretty basic, certainly not on a par with other 4 star hotels I've stayed at. We stayed for 4 nights, including a busy weekend, and there was only one lift working the whole time. This wasted a lot of time having to stop at nearly every floor and squeeze too many people, often with luggage, into the lift. Often had to let it go and wait even longer for it to come back. The escalator on the outside of the hotel that takes you up to the street level where the train station is was also out of action the whole time. I probably wouldn't have mentioned this, but having read reviews from the weeks previous to our trip, I see that it was not just bad timing on our part, but appears to have been going on for some time. Not sure of this is owned/operated by the hotel, but it is something they should be working to get sorted as it's how you access the hotel when you arrive. The access to the reception area is a little awkward as you walk around the side of the bar and can get busy at breakfast time as it's also where the breakfast is served.
Staff were friendly enough, the bar staff in particular were very nice (although we weren't able to get drinks one evening because the card machine had broken and for some reason that meant we weren't able to charge to the room either).