2 piscines extérieures, parasols de plage, chaises longues
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Avis sur The Condado Plaza Hotel

4 out of 5
The Condado Plaza Hotel
999 Ashford Avenue, San Juan

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 352 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 219 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 180 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 130 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 124 avis sur 1005." "

7,6/10

Propreté

7,8/10

Personnel et service

7,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Lacrisa

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel…..would love to return…..took a star off for the ants that were in the room
Séjour de 3 nuits en mai 2024
Réponse de Lemuel le 25 mai 2024
Lacrisa, Thanks for review, sorry about the ants! hope to see you back soon.

10/10 Excellent

Carla M De La

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful
Séjour de 1 nuit en mai 2024
Réponse de Helen - Reservations le 21 mai 2024
Thank you for staying with us and enjoying our facilities and location. We are glad you enjoyed your stay! We hope to welcome you again.

10/10 Excellent

Carmen, Portchester

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool service was awesome, everyone was friendly . The hotel reception was also amazing and friendly.
Séjour de 3 nuits en mai 2024
Réponse de Helen - Reservations le 21 mai 2024
Thank you for the amazing review; most important we are very happy to know you had a great experience. We look forward to seeing you again.

8/10 Bien

Abigail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good !
Séjour de 3 nuits en mai 2024
Réponse de Lemuel le 17 mai 2024
Abigail, thank you for your review, hope to see you again.

10/10 Excellent

Christopher, Salem

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Being oceanfront on one side and the pools being on the bayfront offer excellent views and walkable to restaurants
Séjour de 4 nuits en janvier 2024
Réponse de Lemuel le 14 mai 2024
Christopher, thank you for your comments and 5-star rating, looking forward to your return.

8/10 Bien

Veronica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Pool area and beach are wonderful! Did not experience any problems during our stay.
Séjour de 1 nuit en mars 2024
Réponse de Lemuel le 9 mai 2024
Veronica, thank you for your review and feedback, great o read you had a good time, looking forward to your return.

10/10 Excellent

Colby

Séjour de 2 nuits en avril 2024
Réponse de Lemuel le 25 mai 2024
Colby, thank you for 5-star review! see you soon.

10/10 Excellent

Regina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I stayed here for a week for our anniversary, the pictures do no justice!! A must see!! We really enjoyed our stay and will definitely be staying here again, when visiting..
Séjour de 4 nuits en avril 2024
Réponse de Lemuel le 30 avr. 2024
Thank you, Regina, for your great review and comments, we are glad you enjoyed your stay with us, hoping to see you again soon.

8/10 Bien

Andrew

Séjour de 2 nuits en avril 2024
Réponse de Lemuel le 30 avr. 2024
Andrew thank you for taking time to rate our property, we hope to see you again soon.

10/10 Excellent

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly . The pool music fun ! We will be back!!
Séjour de 3 nuits en avril 2024
Réponse de Lemuel le 30 avr. 2024
Diana, great to read you had fun, come back soon.

10/10 Excellent

Lymari

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Lemuel le 30 avr. 2024
Lymari, thank you for your 5-star review, we hope to service you in the near future.

6/10 Satisfaisant

Hilary

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
This property is fine. We were a little shocked when arriving at the property after reading the listed amenities and “resort” and “casino”. You can hear everything from neighbors tv to traffic to hallway conversation. Staff was very nice and hotel felt clean, but for the price there were other better options.
Séjour de 3 nuits en avril 2024
Réponse de Lemuel le 25 avr. 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

10/10 Excellent

Grisel, Springfield

Séjour de 3 nuits en avril 2024
Réponse de Lemuel le 14 mai 2024
Grisel, thank you for your m5-star review, hope to welcome you back soon.

2/10 Horrible

Jose

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Incidental fees are too high. Rooms are falling apart. Pool closes way too early.
Séjour de 7 nuits en avril 2024
Réponse de Helen - Reservations le 21 avr. 2024
Thank you for the feedback.

2/10 Horrible

Adriana, Bakersfield

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
And very bad services.
Séjour de 4 nuits en avril 2024
Réponse de Lemuel le 16 avr. 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

10/10 Excellent

Dezarae

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was so nice it gave me resort vibes. i will definitely be visiting again.
Séjour de 3 nuits en avril 2024
Réponse de Lemuel le 12 avr. 2024
Thank you for taking of your time to complete this review and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

8/10 Bien

Susan Mitchell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Lemuel le 12 avr. 2024
Susan, thanks for your review, we hope to see you back soon.

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Lemuel le 11 avr. 2024
Thank you for taking of your time to complete this review and 5-star rating. We hope to welcome you back soon.

4/10 Médiocre

AGNES MARIA

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Elavators did not work the entire stay only 1 worked but Occasionally that one didn’t work - the power went out for over an hour - we had to walk up the stairs to the dark room -. When working The tv had few Channels . The room was dingy and dated . When we arrived the sheets had stains - we were given clean sheets but had to change the bedding ourselves - the bar staff at the pool were rude and drinks overpriced . Restaurant was understaffed - few options - I’ve stayed here many times but won’t be back
Séjour de 4 nuits en mars 2024
Réponse de Lemuel le 6 avr. 2024
Agnes, thanks you for your feedback, we apologize for the inconvenience you experienced. We will shar with the staff to correct service levels and room maintenance. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Bill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great, hotel was good. Could use better dining options in the hotel.
Séjour de 7 nuits en mars 2024
Réponse de Lemuel le 6 avr. 2024
Bill, thanks for your 5-star review and comments, staff woks hard to deliver memorable experiences. Hope to welcome you back soon.

10/10 Excellent

Arleesa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was my Twin and I’s Birthday and from the time we walked in the hotel it was amazing service everyday we were there. I will say the hotel is old, but the upkeep is amazing the only thing is the doors for the room slam so easy so you have to be careful. I will definitely be back!!
Séjour de 3 nuits en mars 2024
Réponse de Lemuel le 6 avr. 2024
Arleesa, thank you for review and 5-star rating, we are glad you have a good birthday celebration with your twin, hope to see you again for your next birthday!

6/10 Satisfaisant

Uriel, Clarksburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Staff was good.. however the property condition needed a lot of work (bathroom fan did not, mini frig in the bathroom did not cool beverages, telephone 📞 did not work, chair and couch had stains on them, and in the hallway loud fans were running all day and night)
Séjour de 2 nuits en mars 2024
Réponse de Lemuel le 6 avr. 2024
Uriel, thank you for feedback, we will share with maintenance staff to take corrective action. Hope to see you back soon.

10/10 Excellent

aslin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay and excellent staff!
Séjour de 4 nuits en mars 2024
Réponse de Lemuel le 2 avr. 2024
Thank you for taking time to review our hotel and for recognizing the service from our staff.

10/10 Excellent

Maria I

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
❤️
Séjour de 5 nuits en mars 2024
Réponse de Lemuel le 2 avr. 2024
Thank you for taking of your time to complete this review and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Lemuel le 2 avr. 2024
Thank you for your 5-star review, see you back soon.

6/10 Satisfaisant

Richard

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
When i first arrived. There was bugs in the room that i got placed in. Then we got moved after complaining more then once.
Séjour de 3 nuits en mars 2024
Réponse de Lemuel le 2 avr. 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for experience at your arrival. Your comments are shared with our staff to take corrective actions. We hope to have an opportunity to serve in the near future.

2/10 Horrible

Alan

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived at 3:50 for a 4pm check in and our room wasn't ready. we went out fpr an hour and when we returned we were told the water was not working and should be fixed later that night. When we got to our room the phone and safe didn't work. when the water finally came back on it was brown and unusable. We were moved to another room on another floor which was supposed to have clean water but it was the same brown, and gradually the water became cloudy and wasn't totally clear until our 4th day of 5 days stayed. We could not shower, wash or brush our teeth. The overall condition of the property is run down and not very clean. When we checked out we were told we could not receive any partial refund because we prepaid through Expedia, and to contact Expedia regarding any available refunds. We are requesting a full refund as our stay, which was to celebrate a special occasion, was ruined by the terrible conditions at this hotel. we will anxiously await your reply. Thank you.
Séjour de 5 nuits en mars 2024
Réponse de Lemuel le 2 avr. 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

2/10 Horrible

Brandon

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Booked and paid for an oceanfront and was given a street view.
Séjour de 1 nuit en mars 2024
Réponse de Lemuel le 28 mars 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

6/10 Satisfaisant

Sophie

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel is outdated, needs lots of tender loving care.
Réponse de Lemuel le 2 avr. 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

6/10 Satisfaisant

Marina

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en mars 2024
Réponse de Lemuel le 2 avr. 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

10/10 Excellent

Allan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay and would come back
Séjour de 6 nuits en mars 2024
Réponse de Lemuel le 28 mars 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

6/10 Satisfaisant

Anna

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Most of the dining options were closed, and the food was overpriced for what it was. The room was visibly run down--chipped paint on the walls, some water rings on furniture, though the sheets were clean. The staff were efficient and kind.
Séjour de 1 nuit en mars 2024
Réponse de Lemuel le 28 mars 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

6/10 Satisfaisant

Angelina

Voyage en famille, Voyage en couple
Les points forts : Personnel et service et équipements
The hotel was without water for quite some time on Sunday, and I never felt it was completely clean/clear when it was running. My daughter joined us on the last night in the hotel and found small ants in her bed. The hotel was very dated and carpet was not clean. I did like the location, pool, small beach area and access to Starbucks on premise.
Séjour de 3 nuits en mars 2024
Réponse de Lemuel le 26 mars 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

8/10 Bien

ABDUL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Needs some maintenance (bathroom /rooms paint) Property outdoors very nice
Séjour de 3 nuits en mars 2024
Réponse de Lemuel le 26 mars 2024
Thank you for your feedback, we will share with the maintenance team, we hope to welcome you back soon.

10/10 Excellent

Shennon M Devito, Jesus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Lemuel le 26 mars 2024
Thank you for your 5-star rating, see you back soon.

10/10 Excellent

Eliecer

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great time the everything was as advertised.
Séjour de 3 nuits en mars 2024
Réponse de Lemuel le 26 mars 2024
Great to read you had a good time, hope to see you back soon.

6/10 Satisfaisant

Margarita

Voyage en famille
Les points faibles : Personnel et service et équipements
Too long of a wait for an available room. A sassy employee when it came to storage of the begs waiting for several hours for a room to be available. That is what he deemed "check in", only once you have your keys. Other female staff were very helpful.
Séjour de 2 nuits en mars 2024
Réponse de Lemuel le 21 mars 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

8/10 Bien

Stacy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Condado Plaza Hotel is an older hotel but has a great location—it's very walkable. Our room had a fantastic view and a balcony right on the water. Clean and tidy. The amenities were lovely, with two pools and access to the beach area. We spent our last day enjoying the pool, hot tub, etc. The drawbacks were the elevators were slow, and only one was working in the lobby, so you had to go to the other end to get to the secondary elevator. The staff was very vocal about being short staff and wait times for breakfast, and the coffee shop wasn't open most days, so the Starbucks was very busy. It's not the best way to start your day. Overall, we had a great trip to PR and definitely will return.
Séjour de 4 nuits en mars 2024
Réponse de Lemuel le 21 mars 2024
Stacy, Thank you for taking of your time to review our hotel. We are happy you had a wonderful time while in our property. We hope to see you back soon.

10/10 Excellent

Miranda

Séjour de 4 nuits en mars 2024
Réponse de Lemuel le 8 avr. 2024
Miranda, Thank you for taking of your time to complete this review and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

10/10 Excellent

Marianne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We had a lovely week at the Condado Plaza. Although the property is dated and could use some upgrades, the location is terrific. The staff is unfailingly gracious and helpful. Special shout out to Gladys, our room cleaner, and Hector, the Moon Bar bartender. Thank you for a great vacation.
Réponse de Lemuel le 12 mars 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them. We hope to welcome you back soon.

10/10 Excellent

Svitlana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like everything
Séjour de 6 nuits en février 2024
Réponse de Lemuel le 12 mars 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them. We hope to welcome you back soon.

2/10 Horrible

harley scott

Séjour de 3 nuits en février 2024
Réponse de Lemuel le 21 mars 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We are sorry we did not meet your expectations. We hope to welcome you back soon.

6/10 Satisfaisant

Mark

Voyage en couple
Pretty ocean views ordered a wage burger that was so overdone like shoe leather
Séjour de 1 nuit en février 2024
Réponse de Lemuel le 26 févr. 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

4/10 Médiocre

Sarah

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Lemuel le 26 févr. 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

2/10 Horrible

Alex

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was delayed by two hours. Pictures didn’t match the reality of the hotel. Lights didn’t work, the glass was dirty, cords weren’t hidden.
Séjour de 1 nuit en février 2024
Réponse de Lemuel le 26 févr. 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. I would like to express our sincere apologies. Your comments are shared with our staff to take corrective actions. We hope to have an opportunity to serve in the near future.

10/10 Excellent

Francesca

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool slide was epic!
Séjour de 1 nuit en février 2024
Réponse de Lemuel le 26 févr. 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them. We hope to welcome you back soon.

2/10 Horrible

Secorra

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
when we arrived our room was not ready until about 5pm, they gave us a terrible room the balcony was on top of a roof, the balcony had holes and cracks every where. the room was dusty. So we went back down to complain and the manager had to move our room it was a little better. But that room was also dusty. the balcony looked worn down. When we went down to get our bags from the car there was roaches near the elevators. The night we was in our room there was baby roaches and we kept calling the front desk and we got no answer at all. We were dissatisfied.
Séjour de 3 nuits en février 2024
Réponse de Lemuel le 26 févr. 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

10/10 Excellent

Teona

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will definitely be back
Séjour de 3 nuits en février 2024
Réponse de Helen - Hotel Reservations le 25 févr. 2024
We are happy to hear that you enjoyed your stay! Thank you for staying with us!

6/10 Satisfaisant

Hardip

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It’s a 2 star hotel in 5 star location. The view from the room and friendly staff is the only saving grace for the hotel. Here are few turnoffs which makes the stay below average: 1) for a hotel of this size they have no decent restaurant. The only place to eat is Cafe Calibre which has few food choices but nothing much for vegetarian. 2) the room service is not available at the hotel. Something as simple as a plate is also not available if you got your food ordered from outside. 3) only one elevator is working out of two in the main lobby. Often we stool for minutes to wait for elevator and then walked on the other side of the hotel to use stairs. Imagine that with a suitcase. 4) the staff was overworked. Really nice people but saw same people from morning 10am to night 10pm which tells me that company wants to extract everyone. 5) there is a lot of open space and lounge but it’s completely unutilized. 6) the paint outside is peeling off. The door handles for the lobby don’t operate properly. Seems like Hilton has forgotten about the hotel and keeps minting money without further investment. Or maybe spend all the money across the street at Hilton garden inn and run this place on fumes. Not sure which one is true. Again nice location, one of the best views and very nice hard working people. However not worth $400 a night!
Séjour de 6 nuits en février 2024
Réponse de Lemuel le 24 févr. 2024
Thank you for taking of your time to complete this review. Please accept our apologies for not meeting your expectations. Your feedback is important to us and it helps us see areas of opportunities. Hoping to have the opportunity to welcome you back in the near future

10/10 Excellent

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel kid friendly
Séjour de 3 nuits en février 2024
Réponse de Helen - Reservations le 22 févr. 2024
Thank you for staying with us and sharing your feedback! We are happy to know you had a great stay. Thank you for choosing us!