4/10 Médiocre
Liesl M.
16 janv. 2024
Les points faibles : Propreté
Nice space, but outweighed by safety concerns
The property itself is located in a great location that allows for walking distance commutes to some good food and sites. If nothing else was wrong I would have given this place 5 stars. However, upon our initial check in we experienced some safety concerns that I'll detail below.
My group entered the residence around 6PM, past the standard 4PM check-in listed and well after the free early check in that was texted to me at 12:25 PM that day. However, once we walked into the residence it was clear someone was still staying there in one of the bedrooms because there was a sleeping bag on the bed, shorts on the ground, and laptop on the side table. We immediately got in contact with Vacasa who said they would look into the issue.
We went out the rest of the night and communicated with Vacasa through phone calls and texts. At 7 PM I was notified that "the owner may have had a few things left at the property" but that I was "ok to enter and stay". It was unclear if any additional cleaning had been done to the room so we ended up having to switch the bedsheets out ourselves and just hope for the best.
On top of this, later in our stay we realized that the spare key to our stay was right above the door frame and not very well hidden, meaning that if anyone just broke into the porch door they could have easily accessed our stuff.
I'm not one to write negative reviews but I was so disappointed in the lack of professionalism and safety concerns displayed by the owner/management.
Liesl M.
Séjour de 2 nuits en janvier 2024