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Avis sur Thistle London Marble Arch

4 out of 5
Thistle London Marble Arch
Bryanston Street, Marble Arch, London, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 414 avis sur 1031." "
Note des voyageurs de 8 (Bien), d’après 372 avis sur 1031." "
Note des voyageurs de 6 (Satisfaisant), d’après 129 avis sur 1031." "
Note des voyageurs de 4 (Médiocre), d’après 64 avis sur 1031." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 1031." "

8,2/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Didier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff and rooms
Séjour de 2 nuits en avril 2024
Réponse de Tony Hill le 5 mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 Excellent

Géraldine

Séjour de 3 nuits en février 2024
Réponse de Tony Hill, General Manager le 26 févr. 2024
Dear Geraldine, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

2/10 Horrible

Patricia

Voyage en groupe
Les points faibles : Propreté et personnel et service
A fuir
Rude , not available , rooms not up to standards and not worth the price , very noisy at night ( told this is how it is wait after midnight it will not be that noisy...). A whole in the door. 75% of employees do not speak english... No one to help for luggage at departure ( escalator up to reception but stairs down... Breakfast with 2 coffee machines out of service , 9h45am not much left to eat. Restaurant not opened. Not worth the price and 4*
Séjour de 4 nuits en décembre 2023
Réponse de Tony Hill le 26 déc. 2023
Thank you for completing a online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kind regards, Tony Hill General Manager

2/10 Horrible

Patricia

Séjour de 2 nuits en décembre 2023
Réponse de Tony Hill le 26 déc. 2023
Thank you for completing a online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kind regards, Tony Hill General Manager

8/10 Bien

Martine

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Pour un grand hôtel, personne ne parle français à la réception
Séjour de 2 nuits en décembre 2023
Réponse de Tony Hill le 18 déc. 2023
Dear Martine, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Bien

Johan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2023
Réponse de Tony Hill le 25 juil. 2023
Dear Johan,Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Bien

Romina

Séjour de 1 nuit en avril 2023
Réponse de Reception Manager le 17 avr. 2023
Dear RominaThank you for the review. We appreciate your support. Kind Regards,

8/10 Bien

Fethi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Énorme complexe qui dispose de son magasin, sa cafétéria et de sa salle de sport. Chambre spacieuse et confortable. Bonne literie. Tout confort (machine à café, frigo, coffre, repassage...) Proche commerces et Oxford street , facile d'accès (métro Marble Arch ou bus 30 devant accès directe a King Kross ) Très bon petit déjeuner (copieux et beaucoup de choix)
Séjour de 1 nuit en mars 2023
Réponse de Reception Manager le 13 mars 2023
Dear Fethi, Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London.Kind Regards,

6/10 Satisfaisant

ahmed riyadh

Séjour de 3 nuits en février 2023
Réponse de Reception Manager le 22 mars 2023
Daar Ahmed, Thank you for the rating. We appreciate your support. Kind Regards,

10/10 Excellent

emilie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’hôtel est à 2 pas d’Oxford street une rue très commerçante où il a une quantité de magasin divers. A 2 pars également du parc . Les chambres sont propres et le personnel très efficace .
Séjour de 3 nuits en septembre 2022
Réponse de Front of House Manager le 12 sept. 2022
Dear Emilie,Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle London Marble Arch Hotel the next time your travels take you to London.

8/10 Bien

Jérémy

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en avril 2022
Réponse de Front of House Manager le 30 avr. 2022
Dear Jeremy, Thank you for the rating. We appreciate your support. Kind Regards,

4/10 Médiocre

Antoine, Paris

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très déçu Service inexistant ! Impossible d’avoir une serviette manquante! Le lendemain, nous retrouvons la chambre sans nettoyage. Aucune contrepartie de la part de l’hôtel ! Aucune chance que je revienne dans cet établissement
Séjour de 3 nuits en février 2020
Réponse de Reception Manager le 12 févr. 2020
Dear Antoine, Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J'ai tout aimé le seul bémol c'est que notre chambre exécutive un peu loin de l'ascenseur
Séjour de 5 nuits en janvier 2020
Réponse de Steve Cane le 30 janv. 2020
Dear Reviewer, Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2020
Réponse de Steve Cane, General Manager le 22 janv. 2020
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards,

4/10 Médiocre

Hr, Cairo

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et équipements
Malgré le dnd le personnel entre dans la chambre durant notre semaine tous les jours un ou plusieurs oublis dans la salle de bain Propreté s’est vraiment dégradé depuis l’année dernière Avons mentionné à la réception durant notre séjour sans aucun effet
Séjour de 2 nuits en novembre 2019
Réponse de GM le 8 nov. 2019
Dear Hr Thank you for taking the time to share your feedback following your recent stay with us at Amba Hotel Marble Arch. I am, however, very sorry that on some fronts, your stay was less than perfect. I do hope that in spite of these concerns you would feel comfortable staying with us again, and remain entirely at your disposal should you ever require any assistance at all with future reservations. Kind regards,

10/10 Excellent

stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Nous avons réservé 3 chambres pour 2 nuits. Situation idéale à 2 pas de Hyde Park et du métro Marble Arch. Accueil très chaleureux et souriant en réception à l'arrivée, et au départ. Bravo et un grand merci à Samid qui nous a trouvé une chambre à 2 lits en 2 minutes. Très bon petit déjeuner. Grand choix de fruits frais, de viennoiseries et de pains. Chambre très confortable, bien équipée avec une machine Nespresso et une bouilloire. WIFI performant et gratuit.Quelques bémols toutefois : impossible d'utiliser le téléphone de la chambre, les sachets de café n'ont pas été renouvelés et l'aspirateur a sans doute été passé très vite dans une des chambres… Mais très bon séjour, et hôtel à recommander.
Séjour de 2 nuits en septembre 2019
Réponse de GM le 10 sept. 2019
Dear Stephane Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

10/10 Excellent

JEAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2019
Réponse de Steve Cane le 5 août 2019
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points faibles : Propreté et personnel et service
Pas satisfaite du tout ! Personnel qui tape à 9h du matin pour savoir si on fait le Check out aujourd hui c est le cas donc laissez nous dormir !
Séjour de 1 nuit en juillet 2019
Réponse de Steve Cane General Manager le 7 juil. 2019
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel, wifi efficace, demande de lit additionnel immédiatement satisfaite. A améliorer : divan-lit pour la chambre familiale trop petit, surtout pour deux adolescents
Séjour de 1 nuit en mai 2019
Réponse de Steve Cane le 15 mai 2019
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très calme malgré sa taille. On y dort très bien. Personnel très agréable, petit-déjeuner continental parfait. Localisation extra à 2min du métro et des commerces. Petit bémol : la taille du canapé-lit, trop petit pour deux enfants de 7 et 10 ans. On recommande vivement et nous y retournerons volontiers.
Séjour de 6 nuits en avril 2019
Réponse de Steve Cane le 6 mai 2019
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane, General Manager

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2019
Réponse de Steve Cane le 22 avr. 2019
Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Steve Cane

8/10 Bien

Marie-Claude

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en avril 2019
Réponse de Steve Cane le 19 avr. 2019
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2019
Réponse de Steve Cane le 2 avr. 2019
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

6/10 Satisfaisant

Steve

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Thistle really need to sort out the lifts. There are just 2 and queuing for 15 to 17 minutes is not unusual. Also, our room wasn’t properly refreshed for check in. No shower gel!
Séjour de 1 nuit en mai 2024

8/10 Bien

Michele, Oakvlle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Room was clean. A few house keeping issues but otherwise a comfortable stay.
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 27 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill General Manager

10/10 Excellent

Isabel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 26 mai 2024
Dear Isabel, Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

6/10 Satisfaisant

Catherine

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
The room and facilities in the room were excellent, but housekeeping forgot to service the room on the first day then came into the room ignoring the do not disturb light on the second morning. Only 2 lifts available for use which meant getting a lift was always difficult.
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 24 mai 2024
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony Hill, General Manager

8/10 Bien

Tove

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sentralt og god størrelse på rommet
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill, General Manager le 22 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

10/10 Excellent

Rene

Voyage en famille
Everything that we needed in a hotel.
Séjour de 3 nuits en mai 2024
Réponse de Tony Hill, General Manager le 22 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

10/10 Excellent

Ying

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel! This location is so convenient. The staff are super nice! The room is very clean! We dropped off our luggage before check-in time and walked to Hyde park to have fun. Love this hotel!
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill, General Manager le 21 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

8/10 Bien

Cherry

Les points forts : Propreté et personnel et service
Réponse de Onur Can Reception Manager le 22 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Tony Hill, General Manager le 21 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was great. Had to wait for elevator but location is fantastic.
Séjour de 3 nuits en avril 2024
Réponse de ony Hill, General Manager le 20 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

8/10 Bien

Michael, Charlottesville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for shops, restaurants and Tube. Room were clean, beds comfortable, and decent size. Only downside was that there were not enough lifts, which led to long wait times during checkin and checkout times in particular. Otherwise, highly recommended.
Séjour de 4 nuits en mai 2024
Réponse de ony Hill, General Manager le 20 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

8/10 Bien

Michael Leonhard

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Gute und zentrale Lage, Zimmer gut ausgestattet und für Londoner Verhältnisse recht gross. Frühstück reichhaltig, aber teilweise lange Wartezeit vor den Kaffeeautomaten. Nervig war der Fahrstuhl, hier liefen nur zwei von vier. Deshalb teilweise lange Schlangen. Soll aber bis Sommer wieder alles in Ordnung sein.
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill le 20 mai 2024
Dear Michael Leonhard, Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill,General Manager

10/10 Excellent

Monica J

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, large rooms, especially when compared to other hotels in London. Great location, close to Bond Street, Marble Arch, and the Elizabeth Line Tube stations. Plenty of shopping available. Hop on hop off bus tour close by. Found the elevator service insufficient for a hotel of this size. Staff and dining options were very good. Hotel was extremely clean and had a nice up to date feel about it. We would definitely recommend The Thistle Marble Arch Hotel.
Séjour de 8 nuits en mai 2024
Réponse de Tony Hill le 19 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 Bien

Harold

Voyage en couple
Les points forts : Propreté et personnel et service
Their 2 elevators were insufficient for the number of rooms in the hotel. Very limited food available. The bar manager Ari made us feel very comfortable and enjoyed his stories!
Séjour de 3 nuits en mai 2024
Réponse de Tony Hill le 14 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill

6/10 Satisfaisant

Tonya

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Need more elevators! Takes 30 min to use!
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill le 14 mai 2024
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall the hotel was good, it just has 1 major problem… there’s a lack of elevators. It’s a big hotel with only 2, so it’s very difficult to get in and out of the property. I wouldn’t stay there again unless I was on the first floor, and definitely don’t stay there if you’re elderly and can’t take the stairs.
Séjour de 6 nuits en mai 2024
Réponse de Tony Hill le 14 mai 2024
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager

8/10 Bien

Leanne

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great location, great staff and service!
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 13 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill

10/10 Excellent

Kim

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 13 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, tony Hill

6/10 Satisfaisant

Bilal

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Everything was good but really the limited number of elevators for a property of this size is a real pain in the neck. Going out or into the hotel is a real expedition. You may need sometime more than 10 minutes to go from the 6th floor to the 1st floor (reception). Otherwise, room clean and personnel very helpful and polite.
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill le 11 mai 2024
Thank you for leaving a review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Yours sincerelytony hill

10/10 Excellent

Vivian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dit hotel beviel ons zeer goed. We waren met drie: vader, moeder en zoon van 12. Mooie ruime kamer voor ons 3. Heel netjes, genoeg schone handdoeken indien nodig. Shampoo, zeepjes, bodylotion voorradig. Altijd een paar drankjes (water (dieet-)cola) in de koelkast. Deze was trouwens ook superhandig voor eigen drankjes. Een top ontbijt, plaatsing van gasten supergoed en gestructureerd geregeld. Eten en drinken genoeg en lekker. Personeel heel aardig! Enige minpunt: Jammer dat men (volwassen/arrogante) gasten die heel hard zitten te telefoneren tijdens het ontbijt of (race-)filmpjes zitten te kijken tot zichtbaar ongenoegen van de overige gasten daar niet op durft aan te spreken. Verder top! 👍 Er wordt veel gezegd over de liften; het klopt dat het voor dit grote hotel wat weinig liften zijn, maar ja "geduld is een schone zaak" zeker als je er voor je vakantie bent en als je je gewoon netjes aanpast aan de nette mentaliteit van de Engelsen, komt ieder op zijn beurt boven en/of beneden. De ligging van het hotel is ook top: midden in het centrum en toch hoor je niks van het lawaai van de stad. De metro van Marble Arch om de hoek, wat wil je nog meer. Echt geweldig. Wij komen zeker nog eens hier terug.
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill le 11 mai 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Marble Arch.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsTony HillGeneral Manager

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were fantastic. We needed an early check in as we were off to the Kings Garden party and despite getting there at 11am, Pav who was working on the front desk managed to get us a room so we could get dressed amd ready to go as early as we could. They truly went above and beyond!
Séjour de 1 nuit en mai 2024
Réponse de Reception Manager le 10 mai 2024
Dear DavidThank you for having taken the time to complete a review following your recent stay with us. We hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 13 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

2/10 Horrible

Shahbaz

Les points faibles : Infrastructures et conditions de l’hébergement
Only two lifts for the whole hotel. Was waiting 15 minutes to get on the lift
Séjour de 1 nuit en mai 2024
Réponse de Kind regards, Tony Hill General Manager le 9 mai 2024
Dear Mohammed, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good size room comfortable beds. Great AC. Free complimemtary bar in room always restocked. Walking distance to tube shopping seeing the sites. Polite helpful staff. Only downside needs more lifts, but this was in progress during our visit. Highly recommend a stay here:)
Séjour de 7 nuits en mai 2024
Réponse de Tony Hill General Manager le 8 mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

8/10 Bien

Karen

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, comfy room and good service. Staff are helpful and friendly. Not the cheapest but this is London pricing.
Séjour de 1 nuit en mai 2024
Réponse de Tony Hill le 7 mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very well located and lovely room.
Séjour de 1 nuit en avril 2024
Réponse de Tony Hill, General Manager le 6 mai 2024
Dear Rebecca, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 Bien

Ashley

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service et équipements
Beds were comfortable, elevators were slow.
Séjour de 2 nuits en avril 2024
Réponse de Tony Hill le 6 mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager