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Avis sur Th8 Palm Dubai Beach Resort, Vignette Collection, an IHG Hotel

Th8 Palm Dubai Beach Resort, Vignette Collection, an IHG Hotel
Crescent Road West Palm Jumeirah, Dubai, Dubai, Palm Jumeirah Road

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 52 avis sur 89." "
Note des voyageurs de 8 (Bien), d’après 18 avis sur 89." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 89." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 89." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 89." "

9,4/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Yves

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply Perfect
Séjour de 2 nuits en février 2024
Réponse de Duty Manager le 10 févr. 2024
Dear Yves,Thank you for taking the time to tell us about your experience at Vignette TH8 PALM DUBAI BEACH RESORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing VignetteSincerely,Duty Manager

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très très bel emplacement! Idéal quand on veut un combo plage et piscine! La chambre est d’une propreté exceptionnelle. Le ménage y est fait quotidiennement!The envy est un très bon restaurant! Le petit déjeuner et le dîner y sont copieux avec un bon rapport qualité-prix. J’y retournerai avec grand plaisir. Le personnel est bienveillant, sympathique et souriant.
Réponse de Duty Manager le 16 févr. 2024
Cher Julie, Merci d’avoir pris le temps de nous écrire à la suite de votre séjour à Vignette TH8 PALM DUBAI BEACH RESORT. Sachez que vos commentaires sont extrêmement précieux pour nous. Nous utilisons les commentaires, tels que les vôtres, pour apporter continuellement des modifications à notre marque afin d’améliorer l’expérience client. Nous espérons que vous nous donnerez l’occasion de vous servir à nouveau à l’avenir. Encore une fois, merci d’avoir choisi Vignette, et si je peux vous aider, n’hésitez pas à me contacter directement abdelilah.oughella@th8palm.com. SincèrementAbdelilah Oughella abdelilah.oughella@th8palm.com

10/10 Excellent

Handan

Les points forts : Propreté, personnel et service, confort de la chambre
Magnifique !
Séjour de 1 nuit en février 2023
Réponse de Management Response le 26 mars 2023
Dear Handan, Thank you very much for your review and recommending our property to other travelers. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Sincerely, Mina BoullesFront Desk Manager Th8 Palm by House of The Originals

8/10 Bien

yannick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Residence hôtelière au top, tres bien situé, le sevice a la hauteur, gros bemol sur le flou a l arrivee et la non proposition d une hospilaty room pour se chabger et se rafraichir
Séjour de 3 nuits en février 2023
Réponse de Management le 7 mai 2023
Dear Yannick,Thank you for sharing your recent experience with us.We hope to have the pleasure welcoming you back in the near future.Warm regards,Grant BuddeResort Manager

10/10 Excellent

Sandrine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Break at the Palm
Déjà sur Dubai depuis qques jours, on s’est fait une parenthèse de 24h sur la Palme. Accueillies en personne par Conscience the duty manager qui a eu beaucoup d’égards pour nous 4 ! Globalement tout le personnel est au petits soins. Mention spéciale pour le petit déjeuner. Ambiance au top autour de la piscine…
Séjour de 1 nuit en juillet 2022
Réponse de Grant Budde Resort Manager le 26 juil. 2022
Dear Sandrine, Thank you very much for your review and for recommending us to other travelers. It is great to hear that you have enjoyed your stay and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared with the entire Th8 Palm team most especially to Conscience, We hope to see you soon! Sincerely, Grant Budde Resort Manager Th8 Palm, managed by Accor

2/10 Horrible

Abdelkrim

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A éviter
Séjour catastrophique ! Personnel désagréable ne cherche qu à vous faire dépenser de l argent ! Les matelas en face de la piscine étaient réservés pour les gens de l extérieur qui viennent passer une journée à la piscine le but étant pour l hôtel de faire un max d argent ! Quant à nous qui avions payé notre séjour ils nous proposaient des transat de qualité moyenne loin de la piscine ! Les délais d attente au restaurant étaient hallucinants…. Le cadre est merveilleux (ils jouent sur ça pour attirer des clients) mais le service est catastrophique ! Très déçu je déconseille vivement. Hôtel non digne d un hôtel 4etoiles …
Séjour de 3 nuits en juin 2022
Réponse de Grant Budde Resort Manager le 28 juin 2022
Dear Abdelkrim, Thank you for taking the time to tell us about your experience at the Th8 Palm, Managed by Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Th8 Palm, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grant Budde Resort Manager

6/10 Satisfaisant

Anas

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
L'emplacement et le cadre est juste parfait, par contre le service et le restaurant est catastrophique, le service ne correspond pas au prix payé par nuit.
Séjour de 3 nuits en décembre 2021
Réponse de Th8 Palm le 20 janv. 2022
Dear Anas, Thank you so much for your review. We are naturally disappointed that your stay is not as per your expectation. Rest assured that your feedback has reached our management team for us to come up with areas of improvement. Best Regards, Th8 Palm Team

4/10 Médiocre

Kara

Les points forts : Propreté
Les points faibles : Équipements
Overcrowded. Beach club monopolizes all off the access to the pools and beach and food and beverage. No availability for hotel guests to enjoy the property amenities. Service is limited and very delayed. Had to walk out of dining twice from no service and go to an off site location for meals. Could not use the pools or beach at all. No seating. No service. No guest hotel access to private area. Could not use pools overcrowded. Food is average. Guest rooms overpriced for limited amenities. Will not return.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Deimante

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 10 févr. 2024
Dear Deimante,Thank you for taking the time to tell us about your experience at Vignette TH8 PALM DUBAI BEACH RESORTPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the futureSincerely,Hotel Managment

10/10 Excellent

metehan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Duty Manager le 16 févr. 2024
Dear metehan, Thank you for taking the time to tell us about your experience at Vignette TH8 PALM DUBAI BEACH RESORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Vignette, Sincerely, Duty Manager

10/10 Excellent

yagoub

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Duty Manager le 16 févr. 2024
Dear yagoub, Thank you for taking the time to tell us about your experience at Vignette TH8 PALM DUBAI BEACH RESORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Vignette,Sincerely, Duty Manager

8/10 Bien

Christina

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 6 nuits en janvier 2024
Réponse de Duty Manager le 16 févr. 2024
Dear Christina, Thank you for taking the time to tell us about your experience at Vignette TH8 PALM DUBAI BEACH RESORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Vignette,Sincerely, Duty Manager

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Th8 is great
A great hotel situated right on the beach. Lovely long 25m pools which are heated to 31C! Very attentive staff, good food and chilled atmosphere. Good for children.
Séjour de 2 nuits en janvier 2024
Réponse de Th8 Palm Duty Manager le 23 janv. 2024
Dear Jonathan,Thank you for taking the time to post your comments and share your review about your recent stay at Th8 Palm, Vignette collection. I am very glad that you had a great time and were taken good care of by our team, and you enjoyed our amazing facilities.Looking forward to welcoming you back again soon!Sincerely,Th8 Palm Duty ManagerTh8 Palm Beach Resort, Vignette Collection

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Th8 Palm Duty Manager le 23 janv. 2024
Dear Stephen,Thank you very much for choosing Th8 Palm and taking the time to rate us 5* on Expedia.I will ensure your comments are shared with the entire Th8 Palm team. We hope to see you soon! Th8 Palm Duty ManagerTh8 Palm Beach Resort, Vignette Collection

10/10 Excellent

hema

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay after traveling 24 hours. It was peaceful with a boutique hotel feel and very clean common areas. Staff was very accommodating and kind.Great breakfast! We had a corner suite and was massive with a dining area and kitchen we used to warm leftovers and 1.5 bathrooms for convenience with our 2 teens. The pool and beach areas were well maintained and everyone was very accommodating here as well. The only complaint I have is that the main pool area which has a live DJ and alcohol is not open to families on the weekend which we didn’t know. This is their policy so I’m not blaming any staff. On Thursday we enjoyed hours at that pool and beach with really good music/drinks. On Saturday, I was by myself and was helped by staff to set up 4 loungers and security told me I can’t be there bc he recognized me and knew I had 4 kids coming. I was disappointed that I was able to settle in and then asked to leave. I had to go to the other family pool which only had food service. We couldn’t even hear the music. We ended up separating from our kids for some time to enjoy drinks by the bar and then meeting up again by pool. This definitely impacted our entire pool/beach day. We also went to have shisha one evening and it closed an hour early so we never ended up enjoying that either. Overall everything was great and I definitely recommend staying here but if you’re visiting for a weekend and the pool/beach/drinks/music is your scene and you have kids, maybe book elsewhere.
Séjour de 4 nuits en décembre 2023
Réponse de Duty Manager le 19 janv. 2024
Dear Hema,Thank you for sharing your recent experience at Th8 Palm. It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback on your recent stay at our hotel. We look forward to the pleasure of welcoming you again soon. Sincerely,Th8 Palm Duty ManagerTh8 Palm Beach Resort, Vignette Collection

10/10 Excellent

Dragan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super
Séjour de 2 nuits en décembre 2023
Réponse de Duty Manager le 19 janv. 2024
Dear Dragan,Thank you very much for your review. It is great to hear that you enjoyed your stay and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared with the entire Th8 Palm team. We hope to see you soon!Sincerely,Duty ManagerTh8 Palm Beach Resort, Vignette Collection

10/10 Excellent

Alexandre

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super spot with a great beach and pool
Terrific hotel with a great staff. Great brunch
Séjour de 1 nuit en décembre 2023
Réponse de Duty Manager le 19 janv. 2024
Dear Alexanre,Thank you very much for your review. It is great to hear that you enjoyed your stay and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared with the entire Th8 Palm team. We hope to see you soon!Sincerely,Duty ManagerTh8 Palm Beach Resort, Vignette Collection

10/10 Excellent

Kirsty

Séjour de 6 nuits en décembre 2023
Réponse de Duty Manager le 19 janv. 2024
Dear Kirsty,Thank you very much for your review. It is great to hear that you enjoyed your stay and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared with the entire Th8 Palm team. We hope to see you soon!Sincerely,Duty ManagerTh8 Palm Beach Resort, Vignette Collection

10/10 Excellent

Ernest Stanley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience
Séjour de 4 nuits en décembre 2023
Réponse de Hassan Rhellab le 11 déc. 2023
Dear Valued GuestThank you very much for choosing Th8 Palm and taking the time to share your kind feedback. I am really glad that you had an amazing stay. We are truly honored to be a part of your memorable experience. Th8 Palm team already looks forward to your return visit!Sincerely,HASSAN RHELLABROOMS DIVISION MANAGERTh8 Palm Beach Resort, Vignette Collection

8/10 Bien

Farah

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Hassan Rhellab le 20 nov. 2023
Dear Farah, Thank you very much for your review. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Warm regards, HASSAN RHELLAB ROOMS DIVISION MANAGER Th8 Palm Beach Resort, Vignette Collection

10/10 Excellent

Usman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 7 nuits en juillet 2023

10/10 Excellent

Willaim

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is beautiful and the staff is so kind and helpful. we enjoyed a quick 3 day stay and can't wait to go back!

6/10 Satisfaisant

Biju

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Beware : The property had no access to beach unlike claimed on their website . The main reason I chose this due to this access that comes being on the palm. They never mentioned this until I checked in . All they said is “sorry due to construction it is not available “
Séjour de 1 nuit en août 2023

2/10 Horrible

Zafar

Séjour de 1 nuit en mai 2023
Réponse de Management le 7 mai 2023
Dear Zafar,Greetings from Th8 Palm by The House of Originals Dubai!Thank you for sharing your recent experience with us. I am very disappointed to learn that we failed to meet your expectations during your recent stay with us. I would like to present my most sincere apologies for this less than satisfactory experience overall. Your comments are highly valuable to us and we will ensure this is being reviewed. We hope to have the pleasure welcoming you back in the near future.Sincerely,Grant Budde Resort Manager

10/10 Excellent

Lazar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect! My apartment was very nice with fabulous ocean view. Staff is perfect, especially Ahmad at reception desk. We will come back here again definitely! Looking forward to see you soon.
Séjour de 6 nuits en avril 2023
Réponse de Management le 7 mai 2023
Dear Lazar,Thank you for taking the time to share your feedback in regards to your recent stay with us. We are indeed delighted to know that you have enjoyed your stay and liked the amenities, room and the service. I will make sure your comments are shared with Th8 Palm team, most specially with Ahmad.Looking forward to the pleasure of seeing you again soon!Sincerely,Grant BuddeResort Manager

6/10 Satisfaisant

Andrea

Séjour de 5 nuits en avril 2023
Réponse de Management le 7 mai 2023
Dear Andrea,Thank you for sharing your recent experience at Th8 Palm. I am really glad that you appreciated our breakfast & food quality, our service and the facilities.Th8 Palm team already looks forward to your return visit!Sincerely,Grant BuddeResort Manager

10/10 Excellent

Jyotika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff, ie the reception, cleaners and the restaurant staff were so polite, attentive, very helpful and the room service staff
Séjour de 5 nuits en avril 2023
Réponse de Management Response le 23 avr. 2023
Dear Jyotika,Thank you very much for your review and recommending our hotel to other travelers.It has been a great pleasure reading your comments and we are pleased that you were the most impressed with the level of service.I will ensure your comments are shared with the entire Th8 Palm team.Looking forward to welcoming you and your family back again soon!Sincerely,Grant BuddeResort ManagerTh8 Palm by House of Originals

10/10 Excellent

Jingyi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite
Séjour de 1 nuit en avril 2023
Réponse de Management Response le 23 avr. 2023
Dear Jingyi,Thank you for your 5* rating on Expedia. We are pleased that you enjoyed your experience at the Th8 Palm by House of Originals.Warm regards,Sincerely,Grant BuddeResort Manager

10/10 Excellent

Farhanaz

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice clean, the service excellent, and I highly recommended this property.
Séjour de 3 nuits en mars 2023
Réponse de Management Response le 26 mars 2023
Dear FarhanazThank you very much for your review and recommending our property to other travelers. It has been a great pleasure reading your comments. We are glad to know that enjoyed a fantastic stay.Looking forward to welcoming you and your family back again soon!Sincerely, Mina BoullesFront Desk Manager Th8 Palm by House of The Originals

8/10 Bien

Mazen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2023
Réponse de Management Response le 26 mars 2023
Dear Mr. Mazen, Thank you for sharing your recent experience at Th8 Palm by House Of Originals.We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Sincerely, Mina BoullesFront Desk Manager Th8 Palm by House of The Originals

10/10 Excellent

Rameez

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
They recognised me again!
This is the second time I have stayed here, I stayed before a few months ago and when I checked-in Katarin recognised me from before. This was especially surprising as I understand they go through lots of guests through the year. Katarin was really helpful, warm, kind and courteous throughout my stay. Thank you and see you guys soon!
Séjour de 3 nuits en février 2023
Réponse de Management Response le 26 mars 2023
Dear Mr. Rameez,Thank you very much for your review and for recommending us to other travelers. It is great to hear that you have enjoyed your stay and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared with the entire Th8 Palm team most especially to Katrien We hope to welcome you soon in your second home.Sincerely, Mina BoullesFront Desk Manager Th8 Palm by House of The Originals

10/10 Excellent

Angelique Frau

Séjour de 6 nuits en mars 2023
Réponse de Management Response le 23 avr. 2023
Dear Angelique Frau,Thank you for your 5* rating on Expedia. We are pleased that you enjoyed your experience at the Th8 Palm by House of Originals.I hope that I will be able to remain in touch with you for your next visit to Dubai and we will ensure your experience will be memorable.Warm regards,Sincerely,Grant BuddeResort Manager

10/10 Excellent

IBRAHIM

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family amazing Resort
It was amazing, Location, Comfort big rooms, Cleanness, Services, Staff specially receptionists and the manager / Mena at the time of check in.
Séjour de 2 nuits en février 2023
Réponse de Management Response le 26 mars 2023
Dear Mr. Ibrahim,We are very delighted to read about your wonderful comments on this website.It is our aim to always meet our guests’ expectations and your perfect ratings for the hotel’s products, facilities and services do bring a lot of encouragement to the whole team. Thank you very much.We look forward to welcoming you back to Th8 Palm in the very near future. Sincerely, Mina BoullesFront Desk Manager Th8 Palm by House of The Originals

2/10 Horrible

Gokcehan

Voyage en groupe, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Only the reception team were really great and helpful all the time. Managers, Supervisors and General Manager don’t care about Guest satisfaction.
Séjour de 8 nuits en février 2023
Réponse de Management Response le 26 mars 2023
Dear Mr. Gokcehan ,I’m incredibly sorry that you were disappointed with your experience during your stay with us. I truly appreciate that you took the time to share your feedback with us it is never our intention to disappoint a guest in any way and please rest assured that all our guests are highly valued regardless.My team and I would be delighted to welcome you back to Th8 PalmSincerely, Mina BoullesFront Desk Manager Th8 Palm by House of The Originals

2/10 Horrible

dayana

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Overrated hotel
rooms are too small, it was written ocean view but no view at all, even with the half board we have to pay for the water and the buffet is very poor.
Séjour de 1 nuit en février 2023
Réponse de Management Response le 26 mars 2023
Dear Mrs. Dayana,I’m incredibly sorry that you were disappointed with your experience during your stay with us. I truly appreciate that you took the time to share your feedback with us it is never our intention to disappoint a guest in any way and please rest assured that all our guests are highly valued regardless.My team and I would be delighted to welcome you back to Th8 PalmSincerely, Mina BoullesFront Desk Manager Th8 Palm by House of The Originals

10/10 Excellent

Marika

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en février 2023
Réponse de Management le 7 mai 2023
Dear MarikaThank you for sharing your recent experience with us.We hope to have the pleasure welcoming you back in the near future.Warm regards,Grant BuddeResort Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2023
Réponse de Management le 7 mai 2023
Dear Valued Guest,Thank you for sharing your recent experience with us.We hope to have the pleasure welcoming you back in the near future.Warm regards,Grant BuddeResort Manager

10/10 Excellent

Dag Roar

Séjour de 3 nuits en février 2023
Réponse de Management le 7 mai 2023
Dear Dag Roar,Thank you for sharing your recent experience with us.We hope to have the pleasure welcoming you back in the near future.Warm regards,Grant BuddeResort Manager

10/10 Excellent

Albaraa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en janvier 2023
Réponse de Management le 7 mai 2023
Dear Albaraa,Thank you for sharing your recent experience with us.We hope to have the pleasure welcoming you back in the near future.Warm regards,Grant BuddeResort Manager

10/10 Excellent

Halwani

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Management le 7 mai 2023
Dear Halwani,Thank you for sharing your recent experience with us.We hope to have the pleasure welcoming you back in the near future.Warm regards,Grant BuddeResort Manager

8/10 Bien

amer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
they let us check in early or also late check out so that was great
Séjour de 6 nuits en décembre 2022
Réponse de Management le 7 mai 2023
Dear Amer,Thank you for sharing your recent experience with us.We hope to have the pleasure welcoming you back in the near future.Warm regards,Grant BuddeResort Manager

8/10 Bien

Solomon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Shoutout to Ahmed and Conscious for making the stay more enjoyable.
Réponse de Management le 7 mai 2023
Dear Solomon,Thank you for taking the time to share your feedback in regards to your recent stay with us.I will make sure your comments are shared with Th8 Palm team, most specially with Ahmed and Conscious.Looking forward to the pleasure of seeing you again soon!Sincerely,Grant BuddeResort ManagerTh8 Palm by House of Originals

10/10 Excellent

Armin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Schöne Kinderpoolanlage und sehr freundliches und zuvorkommendes Peronal.
Réponse de Grant Budde Resort Manager le 31 déc. 2022
Dear Armin, Thank you very much for your review. It is great to hear that you have enjoyed your stay and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared with the entire Th8 Palm team.We hope to see you soon! Sincerely, Grant BuddeResort Manager Th8 Palm by House of Originals

2/10 Horrible

I

Voyage en famille
Les points faibles : Personnel et service
So from the pictures online we really had our hopes up about this place but it really ended up being a sad and unfortunately terrible stay. The property felt like an 80s apartment building our 2 king bed room was actually two separated disjointed rooms that were at best grimey and poorly finished. The worst thing was the staff and hotel admin, we had the unlucky event of a travel delay and despite hours of wasted time on a phone and online trying to sort things out the hotels customer service was lacking and so disappointing, they blatantly charged us for a night that we did not stay and had no interest in extending us another night to make up for the one that of no fault of our own we had missed. I’d definitely never book with them again and much rather stay with a larger and known ‘real’ hotel chain.

10/10 Excellent

jeat shyan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, excellent breakfast and good sea view
Séjour de 1 nuit en décembre 2022
Réponse de Grant Budde Resort Manager le 31 déc. 2022
Dear jeat, Thank you very much for your review. It is great to hear that you enjoyed your stay. I will ensure your comments are shared with the entire Th8 Palm team. We hope to see you soon!Sincerely, Grant Budde Resort Manager Th8 Palm by House of Originals

10/10 Excellent

Daniel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr gut
Réponse de Grant Budde Resort Manager le 31 déc. 2022
Dear Daniel, Thank you very much for your review. It has been a great pleasure reading your comments. We are glad to know that you had a wonderful experience and enjoyed an unforgettable stay with us. Looking forward to welcoming you back again soon. Sincerely, Grant Budde

10/10 Excellent

Jonathan

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is luxurious, rooms are updated, staff regularly cleaned room, and everyone was friendly. Pools are nice, hotel has private beach, and their is poolside bar. World Cup matches are also screened outside by the beach.
Réponse de Grant Budde Resort Manager le 31 déc. 2022
Dear Jonathan, Thank you for sharing your recent experience at Th8 Palm. We are indeed delighted to know that you enjoyed an excellent stay in our property. Looking forward to the pleasure of seeing you again soon! Sincerely, Grant Budde Resort Manager

10/10 Excellent

Trevor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yeah we had a really good stay. The room was a great size, the pool area was nice and the staff were wonderful. We would definitely go back.
Séjour de 6 nuits en novembre 2022
Réponse de Grant Budde Resort Manager le 27 nov. 2022
Dear Mr. Herbert, Thank you very much for your review. We are so glad to hear that you and your family have enjoyed your stay with us and hope your next visit is just around the corner. Warm regards, Grant Budde Resort Manager

10/10 Excellent

Koasar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was fantastic. Staff are the best as they are the ones who accommodate us.
Réponse de Grant Budde Resort Manager le 27 nov. 2022
Dear Mr. Malik, Thank you very much for your review. It has been a great pleasure reading your comments. We are glad to know that you had a wonderful experience and enjoyed an unforgettable stay with us. Looking forward to welcoming you back again soon and being part of many more of staycations. Sincerely, Grant Budde Resort Manager

6/10 Satisfaisant

Lars

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In dem Zeitraum, in dem wir da waren (Oktober) waren vorwiegend russische Gäste da. Unterhaltung gab es keine und an der Bar war am Abend wirklich rein gar nichts los. Der DJ im Beach Club fängt circa 14:30 Uhr an und um 17:30 Uhr ist spätestens Schluss (an den Tagen an denen „Party“ ist. Einige der Innenräume, wie zum Beispiel das Restaurant waren sehr stylisch vom Innenarchitekten eingerichtet. Ebenso der Poolbereich für Erwachsene. Die Zimmer waren völlig in Ordnung, haben aber weder durch Einrichtung noch Interior Design geglänzt. Hervorzuheben ist, dass in den Suiten wirklich alles zum Kochen vorhanden ist. Sehr negativ ist uns aufgefallen, dass zwar erwähnt wird, dass der Hauptpool nur für Erwachsene zugelassen ist und es für „Kinder“ bis 21 Jahre einen Kids/Residence Pool gibt, jedoch mit keiner Silbe erwähnt wird, dass dieser Pool wirklich nur halb so schön ist, wenige Liegen hat, der Strandbereich nicht genutzt werden darf, es kein WLAN Empfang gibt (katastrophal für unseren Teenager) und man dort auch keine alkoholischen Getränke wie zum Beispiel Wein oder Bier trinken darf. Auch Toiletten gibt es dort nicht. Alles in allem war es ein guter Aufenthalt, da das Personal unglaublich bemüht ist und auch die Küche sehr lecker kocht. Weiterempfehlen oder wiederkehrend würden wir unter den vorher genannten Umständen nicht mehr.
Séjour de 6 nuits en octobre 2022
Réponse de Grant Budde Resort Manager le 30 oct. 2022
Dear Lars, Thank you for taking the time to share your impressions following your recent stay at Th8 Palm. Needless to say that we were disheartened to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly serve as source of improvement for the team. It is never our intent to neither disappoint our guests nor provide anything less than the best in service and facilities. Please allow us to apologize on behalf of the entire team. We look forward to have another opportunity to welcome you back and serve you better in the future. Sincerely, Grant Budde Resort Manager