4 piscines extérieures, parasols de plage

Avis sur One&Only Royal Mirage

5 out of 5
One&Only Royal Mirage
King Salman bin Abdul Aziz Al Saud St, Jumeirah Beach, Dubai

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 386 avis sur 508." "
Note des voyageurs de 8 (Bien), d’après 73 avis sur 508." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 508." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 508." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 508." "

9,6/10

Propreté

9,4/10

Personnel et service

9,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Philipp, Paris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique personnel au petit soin séjour féerique
Séjour de 3 nuits en février 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 27 févr. 2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. We sincerely value your recognition towards the service of our dedicated staff. They are very much committed to serve with sincerity, care and passion in order to ensure each guest a memorable stay and experience. Our team members will be very pleased to learn that their genuine hospitality was recognized by you. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Prafait
Séjour de 1 nuit en décembre 2023
Réponse de Management Team One&Only Royal Mirage, Dubai le 31 déc. 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Anne

Séjour de 2 nuits en novembre 2023
Réponse de Management Team One&Only Royal Mirage, Dubai le 18 déc. 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Fatma-Zohra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2022

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2022

8/10 Bien

tatiana

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Confort, plage , soleil ,vacances!
bel hotel et la plage, joli jardin, beaucoup d'espace. La nourriture est bien. Certains restaurents sont excellants. La chambre est très propre, spacieuse, le personnel est gentil bien que n'est pas professionnels toujours.. (Dommage pour l'hotel de cette qualité..) Bon SPA/ Hammam/ Massages et l'environnement.
Séjour de 14 nuits en novembre 2021
Réponse de Management Team One&Only Royal Mirage, Dubai le 12 déc. 2021
Dear Tatiana, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and certainly regret any shortcomings experienced with the quality of some of our service during your recent stay. We have reviewed your feedback in detail to ensure we correct and improve accordingly. We look forward to the opportunity of welcoming you back in the future. Best regards, Management Team One&Only Royal Mirage, Dubai

8/10 Bien

Judith

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour agréable sans être exceptionnel.
Tres agréable séjour Service aimable. Un peu standardisé Installations bien mais un peu vieillottes Dans l ensemble hôtel agréable et plutôt haut de gamme sans etre tres luxueux.
Séjour de 3 nuits en novembre 2021
Réponse de Management Team le 14 nov. 2021
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We take good note of your feedback and sincerely look forward to welcoming you back in a not too distant future. Best regards, Management Team One&Only Royal Mirage, Dubai

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2021
Réponse de Management Team One&Only Royal Mirag le 24 mars 2021
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We take good note of your feedback and sincerely look forward to welcoming you back in a not too distant future.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent séjour et excellent service ,chambre très confortable
Séjour de 3 nuits en décembre 2019
Réponse de Management Team le 19 déc. 2019
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage and we sincerely look forward to welcoming you back in a not too distant future. Best regards, One&Only Royal Mirage, Dubai

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2019
Réponse de Management Team le 10 août 2019
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage and we sincerely look forward to welcoming you back in a not too distant future. Best regards, Management Team One&Only Royal Mirage, Dubai

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
J ai adore la grande qualite du service offert par cet hotel ainsi que les delicieux repas proposes par le restaurant la rotisserie
Séjour de 6 nuits en juin 2019
Réponse de Management le 22 juin 2019
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage and that you appreciated our culinary offerings at Rotisserie. We sincerely look forward to welcoming you back in a not too distant future. Best regards, Management Team One&Only Royal Mirage, Dubai

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2019
Réponse de Management Team le 5 mai 2019
Thank you for taking the time to give us your feedback.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique établissement personnel charmant et aux petits soins La piscine est fantastique avec une vue exceptionnelle sur la Marina La plage est propre mais comme partout a Dubai il y a vue sur des grues
Séjour de 4 nuits en mars 2019
Réponse de Management Team le 11 mars 2019
We certainly appreciate of your feedback, thus thank you for taking the time to share such with us following your recent stay. We take note of your feedback on the recent developments within the proximity of the resort and indeed regret any noise inconveniences experienced. For the past many years Dubai has indeed been one of the fastest growing cities in the world and has seen the development of remarkable facilities. The resort being located within Jumeirah Palm Island bay where several recent developments are currently under way, we may at times be subject to ambient noise from those projects, which unfortunately still remain out of our direct control. We do believe that Dubai as a destination, its variety of ever-growing entertainment & leisure facilities, year-round favorable sunny climate, combined with our unique beach resort facilities and genuine service, will continue to draw visitors and our esteemed guests back to the resort as witnessed from our exceptionally high-level of guest return ratio observed over the past many years. We certainly look forward to the opportunity of welcoming you back to the resort in future, and extend our very best of care and attention.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien excellente hotel Très bon service Environnement top
Séjour de 3 nuits en janvier 2019
Réponse de Managemnet Team le 25 janv. 2019
Thank you very much for taking the time to give us your feedback. it is much appreciated.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2018
Réponse de Management Team le 30 sept. 2018
Thank you very much for taking time to give us your feedback. We look forward to welcoming you in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juste sublime
Vous êtes sur Dubaï c’est l’hôtel où faut être. L’encadrrement Est juste sublime et le personnel adorable. Merci au sport
Séjour de 3 nuits en août 2018
Réponse de Management Team le 11 août 2018
Thank you so much for sharing your experience, and indeed delighted to read that you are pleased with the service provided by our team of dedicated members. We value your feedback which are shared with all. Management Team

10/10 Excellent

betryna, Aix en Provence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel très accueillant et soucieux du client
Hotel très bien situé le personnel est soucieux de bien être des clients tout est parfait et une question ne reste jamais sans réponse. Je recommande cet hôtel
Séjour de 9 nuits en juillet 2018
Réponse de Management Team le 5 août 2018
Thank you so much for sharing your experience, and indeed delighted to read that you are pleased with the service provided by our team of dedicated members. We value your feedback which are shared with all. Management Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
C'est un excellent hôtel avec toutes les qualités que l'on peut en attendre. Nombreux restaurants très divers et variés qui doivent pouvoir satisfaire tout un chacun.
Séjour de 5 nuits en avril 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel paisible
Cadre somptueux

10/10 Excellent

blandine, dijon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surprenant
Tout est luxe et simplicite Early Check in Calme Plage très bien Hôtel taille humaine, tres bien situé Restauration excellente

6/10 Satisfaisant

Charlotte, METZ

Les points forts : Propreté
Les points faibles : Confort de la chambre
Ne se remet pas en question avec les années;
C'est notre 4e séjour et nous avons eu une chambre qui laissée à désirer ( fortes odeurs désagréables ) Le personnel est moins sympathique avec les années passantes. Une bonne remise en mains est primordiale. Vraiment dommage par rapport à quelques années en arrière.

10/10 Excellent

CLAUDE, Nice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres belle hotel de charme
Tres belle hotel de charme ayant un accueil de grande qualite, dans un magnifique cadre paysage. Tout est fait pour passer un magnifique sejour.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just perfect. Second year in a row that we go and still perfect. One precision, we stayed @ Gold Club which is adding great value to the pleasure.

10/10 Excellent

jachère

Les points forts : Propreté, personnel et service, confort de la chambre
Fabuleux
promo de dernière minute fabuleuse ! très bel établisement avec un personnel remarquable de gentillesse ET de professionnalisme.

10/10 Excellent

Nathalie, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très pro et agréable
Très agréable séjour dans un des 5 * les plus confortable de Dubai. J'ai eu l'occasion d'uiliser Spa et piscine, excellents services. La suite spacieuse a permis de recevoir des collègues de façon très professionnelle.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a mi chemin des direction Abu dhabi et Ajman.
Très bonne impression, des prestations de grande qualité dans un hotel aux dimensions "humaines"

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout etait tres bien UN REVE

10/10 Excellent

GEORGES, ALPES MARITIMES GRASSE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ROYAL AND ONLY MIRAGE THE PALACE, IDEAL POUR LA DETENTE
Nous avons séjourné pour la deuxième fois dans cet hôtel (la première fois en 2006), accueil toujours souriant, service parfait, chambres au calme, de nombreux restaurants avec buffets de qualité, très grande piscine, plage très propre à quelques pas, jardins bien entretenus...adresse à recommander.

10/10 Excellent

Rachel, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel digne d'un 5*
Très bon service, gentillesse des employés, hotel ouvert sur l'exterieur, piscine plage et bien placé. Shuttle organisés gratuit pour les malls. Déco raffinée, plusieurs restaurants à thème et 1 bar trendy fréquenté. Accès à l'hotel Résidence et Palace très facile et à tous les services des 3 hotels. Prix des chambres très bon rapport qualité prix. Attrappe touriste pour le diner du Reveillon(prix/menu) ...mais comme beaucoup d'hotels dans le monde ! Enfants en période scolaire donc peut être conseillé aux familles mais comportement discret comme le veut l'ambiance de l'hotel.

10/10 Excellent

Tanseela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the hotel - amazing!
Séjour de 2 nuits en avril 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 28 avr. 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

6/10 Satisfaisant

Yahsir

Séjour de 7 nuits en avril 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 5 mai 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. Your input provides essential insights into areas where we can make improvements and better cater to our guests' expectations. We would love to learn more about your experience and understand how we can enhance our services to better meet your expectations. If you have specific details or suggestions you would like to share, we welcome the opportunity to discuss them further. We look forward to the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

alessandro

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bellissima
Séjour de 9 nuits en mars 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 8 avr. 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Giulia

.
Séjour de 3 nuits en mars 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 3 avr. 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Justyna, Maidenhead

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing location. Brilliantly run hotel. Loved our stay. We are returning customers over 8 years. Simply the best hotel in dubai
Séjour de 3 nuits en mars 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 17 mars 2024
Dear Guest, We extend our sincere gratitude for your heartfelt feedback and for your unwavering support over the past 8 years. It is always a privilege to welcome you back to One&Only Royal Mirage, your cherished home away from home. Your kind words truly mean the world to us, and we are delighted to know that we have consistently met your expectations throughout your many visits. The entire team takes immense pride in delivering genuine hospitality, and we are overjoyed to learn that their dedication to serving with sincerity, care, and passion has left a lasting impression on your experiences with us. It was a genuine pleasure to have you as our guest, and we look forward to welcoming you back in the not too distant future. Your continued patronage is deeply appreciated, and we remain committed to ensuring each moment with us is nothing short of extraordinary.

6/10 Satisfaisant

Steven

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I had great response on a tailor issue - thank you. Otherwise staff and approach to service was very ‘robotic’ and adhoc. Breakfast was poor standard for such a hotel
Séjour de 1 nuit en mars 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 14 mars 2024
Dear Guest, We take this opportunity to thank you for choosing to stay with us. While it was a pleasure to have you with us, we do regret that you left the Resort with a poor impression. Your satisfaction is of utmost importance to us, and we take your concerns seriously. We extend our sincere apologies for any shortcomings you may have encountered during your stay. Your feedback is incredibly valuable, and we have swiftly taken steps to address these concerns with our team. Our commitment to delivering exceptional service remains unwavering, and we regret any instances where we may have fallen short in this regard. Additionally, we acknowledge that your breakfast experience did not meet your standards. Your feedback has been shared with our Director of Food & Beverage and Executive Chef for thorough review and to implement necessary corrective measures to elevate the guest experience. On a positive note, we are delighted to read that our tailor service met your expectations. Your kind compliment will be shared with our team, serving as encouragement to continue delivering exceptional service.We do hope this recent experience will not deter you from returning again in future. We look forward to the opportunity of welcoming you back and indeed restore your faith in the quality of our services.

10/10 Excellent

sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 25 févr. 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

LISETTE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time
Séjour de 2 nuits en février 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 20 févr. 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Charlotte Rachel, Wellington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 18 févr. 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

usagi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
部屋もお庭も清潔で居心地が良いです。朝食も美味しかったです。
Séjour de 1 nuit en février 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 11 févr. 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

RICARDO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfeito
Não teve um defeito sequer desde ao check in ao check out! Vale todo o investimento . Gastronomia maravilhosa , piscinas impecáveis , serviço também impecável . Uma praia bem gostosinha e muitas opções de lazer e relaxamento
Séjour de 2 nuits en février 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 6 févr. 2024
Dear Guest, We express our heartfelt gratitude for sharing your recent experience at One&Only Royal Mirage. Your words bring immense joy to our team, and we are delighted to discover that your entire stay, from check-in to check-out, was without a flaw. Your recognition of our exceptional cuisine, flawless pools, and top-tier service is truly gratifying. We take great pride in curating an environment where every facet of our guests' experience is meticulously crafted, and your positive remarks serve as a reaffirmation of our unwavering commitment to excellence. Your feedback is of utmost importance to us, acting as both a motivational force and a compass for continuous improvement. We genuinely appreciate your choice in making us your destination and granting us the privilege to create a memorable experience for you. Anticipating the pleasure of welcoming you again, we are committed to surpassing your expectations on all your future visits. Once again, thank you for entrusting us with your stay, and we look forward to the opportunity of creating more cherished memories for you in the future.

10/10 Excellent

Brad, Brooklyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Private clean beach. Nice pools. Great for photo shoots
Séjour de 1 nuit en janvier 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 4 févr. 2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read your positive comments and are pleased that you found our resort to be exceptional, with a private clean beach, nice pools, and a wonderful ambiance. Your appreciation motivates us to maintain the highest standards, and we look forward to the pleasure of welcoming you back for another memorable stay in the future.

10/10 Excellent

Knut

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Flott sted, flott Strand. Litt kjedelige barer og spisesteder, men the drift kompenserte for alt
Séjour de 7 nuits en janvier 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 28 janv. 2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to learn that you enjoyed our expansive private beach and pleased with the overall operations during your stay. Your feedback regarding the bars and restaurants is appreciated, and we take note of your comments as we aim to continually improve our services. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our second visit to this hotel albeit a number of years apart. The experience was sublime, the staff were so attentive and friendly. The hotel was immaculate and serene. Will be returning again on a more regular basis
Séjour de 6 nuits en janvier 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 28 janv. 2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that your stay was truly memorable, and the attentive and friendly team played a significant role in your overall satisfaction. Your appreciation for the immaculate and serene ambiance is truly valued. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Sabah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heaven on earth.
Séjour de 4 nuits en janvier 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 21 janv. 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nachts der baulärm war nicht so schön!
Séjour de 3 nuits en janvier 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 21 janv. 2024
Dear Guest, Thank you for taking the time to share your feedback on your recent stay at One&Only Royal Mirage. Your feedback is greatly appreciated, and we regret any inconvenience caused by the noise from building work. For the past many years, Dubai has been one of the fastest growing cities in the world and has seen the development of remarkable facilities. The various impressive projects ongoing on Jumeirah Palm Island and the new Dubai Harbour, which unfortunately do remain out of our direct control, is testament to the vision of Dubai’s leadership. We remain confident, that once fully completed this will add to the spectacular skyline that the guests can appreciate whilst enjoying the beach. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Georg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Der einzige Nachteil sind extrem viele Ukrainer und Russen mit ihrem schlechten Benehmen. Wenn es so weiter geht, werden wir dieses Hotel meiden!
Séjour de 6 nuits en janvier 2024
Réponse de Management Team One&Only Royal Mirage, Dubai le 16 janv. 2024
Dear Guest, I hope you are fine and reached home safely. Once again on behalf of all the team, a great pleasure welcoming you back to your home in Dubai, One&Only Royal Mirage. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments. The resort is indeed privileged to welcome several diverse discerning guests that are truly respectful towards other guests and our colleagues. I regret that you observed such was not followed on an occasion. Please rest assured that we take such comments seriously, and we are addressing this matter with the utmost attention to ensure a welcoming and comfortable environment for all our guests. We genuinely appreciate your continued patronage and looking forward to welcoming you back soon.

10/10 Excellent

Jørn Frøsig

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great atmospehere and wonderfull food
Séjour de 2 nuits en décembre 2023
Réponse de Management Team One&Only Royal Mirage, Dubai le 31 déc. 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Anil

Séjour de 7 nuits en décembre 2023
Réponse de Management Team One&Only Royal Mirage, Dubai le 25 déc. 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Marina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ホテル内はアラビアンでどこを見ても可愛くてお洒落な空間でした。どのスタッフの方も会うたびに挨拶してくださり、つたない英語でも聞き取ってくださりとても親切でした。また事前にハネムーンで滞在することを伝えていたところ、花束とお部屋のグレードアップをしてくださっており最高のハネムーンになりました。想像以上に素晴らしいホテルでした。またドバイに行った際は泊まりたいです。
Réponse de Management Team One&Only Royal Mirage, Dubai le 19 déc. 2023
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort, making your stay a memorable one. Your kind words about our team members warm our hearts. Providing exceptional service is our commitment, and we are pleased to learn that each team member you encountered contributed to the enjoyment of your time with us. It was truly an honor to be a part of your special honeymoon experience. The mention of the bouquet of flowers and room upgrade bringing you great joy is incredibly rewarding for us. We are delighted that we could contribute to creating the best honeymoon memories for you. We certainly look forward to welcoming you back in the not too distant future.

10/10 Excellent

Georg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ein uns seit fast 10 Jahren bekanntes Hotel.Wir können fast nichts negatives über diese Unterkunft sagen.Das einzige Problem sind seit c'a 3 Jahren Russen und Ukrainer mit ihrem Kolchosverhalten.
Séjour de 5 nuits en décembre 2023
Réponse de Management Team One&Only Royal Mirage, Dubai le 18 déc. 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments.