Extérieur

Avis sur Andaz by Hyatt Palm Jumeirah

5 out of 5
Andaz by Hyatt Palm Jumeirah
The Palm Jumeirah, Dubai, Dubai

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 116 avis sur 171." "
Note des voyageurs de 8 (Bien), d’après 34 avis sur 171." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 171." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 171." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 171." "

9,4/10

Propreté

9,0/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Bernard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2023
Réponse de Andaz The Palm Team le 7 sept. 2023
Thank you so much for choosing Andaz Dubai the Palm as your preferred destination and for sharing your amazing 10/10 rating with us! We are thrilled to hear that your stay with us was exceptional. We can't wait to have the pleasure of serving you once again.

10/10 Excellent

Nassim, Courbevoie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel tres propre, chambre spacieuse bien equipé, tout s’est très bien passé.
Séjour de 1 nuit en juin 2023
Réponse de Andaz Dubai The Palm Team le 19 juin 2023
Thank you so much for taking the time to leave us such a wonderful review! We are so glad to hear that you enjoyed your stay at Andaz Dubai The Palm. We appreciate you mentioning the cleanliness, spaciousness, and equipment of your room, as well as the overall smoothness of your stay. Your feedback helps us to ensure that we are providing our guests with the best possible experience.We are always striving to improve, and we appreciate your suggestions. We will be sure to pass them along to our team.We hope you will consider staying with us again soon.

10/10 Excellent

Malika

Séjour de 4 nuits en avril 2023
Réponse de Andaz Dubai The Palm Team le 8 mai 2023
We are thrilled to hear that you had an excellent stay and hope to have the pleasure of welcoming you back soon. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing our hotel.

10/10 Excellent

yves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien équipé petit déjeuner extra les piscines sont superbes
Séjour de 3 nuits en janvier 2023
Réponse de Andaz Dubai the Palm Team le 7 févr. 2023
Dear Yves, Thank you for leaving such a kind review. We look forward to welcoming you back again soon.

10/10 Excellent

FRANCK-olivier

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel de luxe au pied de la Palm Jumeirah.
Hotel magnifique avec 1 piscine géante a débordement sur la plage privé de l’hotel. En prime une piscine au 14eme etage pour adulte seulement. Petit dejeuner incroyable !! Des oeufs dans toutes les formes imaginables servis à table, des viennoiseries du bon pain frais et des boissons chaudes servis a table. Service parfait, merci Mustafa !
Séjour de 6 nuits en mars 2022
Réponse de Sundaresan le 27 mai 2022
Thank you for sharing your feedback with us. It means so much to Andaz Dubai The Palm and to our entire team! We look forward to welcoming you again soon! Best Regards, Andaz Dubai the Palm

10/10 Excellent

Fabienne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top, je recommande
Hotel très bien situé, le personnel à nos petits soins. Petit déjeuner fantastique. Accueil très agréable à la plage et à la piscine.
Séjour de 4 nuits en février 2022

4/10 Médiocre

Voyageur vérifié

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mal situé, Zéro service client: pas de bonjour, débrouillez-vous pour un taxi et service au restaurant long et lamentable. Ville nouvelle avec de nombreux hôtel il y a mieux à tarif égal voir inférieur.
Séjour de 7 nuits en février 2022

8/10 Bien

Laurent joel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TB
Séjour de 7 nuits en février 2022
Réponse de Sundaresan le 22 févr. 2022
Thank you for sharing your feedback with us. It means so much to Andaz Dubai The Palm and to our entire team! We look forward to welcoming you again soon! Best Regards,

8/10 Bien

Otto

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L’hotel Offre des prestations de restauration de très bonne qualité. Le design est raffiné et le personnel très attentionné. Le spa, la salle de sport et les piscines offrent une diversité de services très agréables. Je recommande chaleureusement cet établissement.
Séjour de 5 nuits en août 2021
Réponse de Andaz Dubai the Palm team le 6 janv. 2022
Thank you for sharing your kind words with us. It means so much to Andaz Dubai The Palm and to our entire team! We look forward to welcoming you again soon!

10/10 Excellent

ADIL

Séjour de 4 nuits en novembre 2020
Réponse de Sundaresan le 19 déc. 2020
Dear Guest, Thank you for sharing with us your stay feedback. We look forward to welcoming you in Andaz Hotel once again. Best Regards, Andaz Team

10/10 Excellent

samir

Séjour de 5 nuits en février 2020
Réponse de Andaz Dubai the Palm team le 6 janv. 2022
Thank you for leaving a rating. It means so much to Andaz Dubai The Palm and to our entire team!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

alison

Voyage en couple
Good location for shopping and beach. Food was very good, the hotel and pool excellent though a few untidy areas on beach especially after a child's party where tiny balls of polystyrene and glitter paper blew around for days, dissapointed this is allowed from a green point of view. Staff amazing, stayed before at the sister hotel The Dukes but found this one though similar in layout preferable. Some lovely bars and restaurants with amazing food in walking distance on the beach. Highly recommend
Séjour de 7 nuits en avril 2024
Réponse de Andaz Dubai The Palm le 6 mai 2024
Thank you for sharing your experience with us! We're delighted that you found our location convenient for both shopping and beach activities, and that you enjoyed our delicious food and excellent facilities. We apologize for any untidy areas on the beach and appreciate your feedback regarding environmental concerns. It's fantastic to hear that our staff made your stay memorable. We look forward to welcoming you back soon for another wonderful experience!

10/10 Excellent

Aleksandr

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Andaz Dubai The Palm le 29 avr. 2024
Thank you for awarding us a perfect score! We're thrilled to have met or exceeded your expectations during your stay. Your satisfaction is our top priority, and we're delighted to hear that you had a fantastic experience. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Francesca

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellent hotel, very nice staff, very good breakfast and dinner buffet.
Séjour de 7 nuits en avril 2024
Réponse de Andaz Dubai the Palm Team le 18 avr. 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be excellent and enjoyed our very nice staff, as well as our delicious breakfast and dinner buffet. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!

10/10 Excellent

ROHIT

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay, great breakfast The king size bed room was amazingly spacious The sea view promise though is slightly over sold as the view is not that great
Séjour de 2 nuits en avril 2024
Réponse de Andaz Dubai the Palm Team le 18 avr. 2024
Thank you for sharing your experience with us! We're delighted to hear that you had an amazing stay and enjoyed our great breakfast. It's fantastic that you found the king-size bed room to be amazingly spacious. We appreciate your feedback regarding the sea view, and we'll certainly take it into consideration to ensure a more accurate representation in the future. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Cecilia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay right across the Nakheel mall. Pool and beach options. Definitely recommend!
Séjour de 4 nuits en avril 2024
Réponse de Andaz Dubai the Palm Team le 16 avr. 2024
Thank you for your review! We're thrilled to hear you enjoyed your stay with us and found our location across from Nakheel Mall convenient. We're glad you were able to take advantage of our pool and beach options as well. Your recommendation means a lot to us, and we hope to welcome you back for another great stay in the future!

10/10 Excellent

Simranjit

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel. Helpful staff. Great location. Easy access to malls and various Dubai sites. Great buffet options, we stayed half board. Amazing pool area! Plenty of decking and space.
Séjour de 7 nuits en mars 2024
Réponse de Andaz Dubai the Palm Team le 15 avr. 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience at our hotel. It's wonderful to know that our helpful staff, convenient location, and buffet options exceeded your expectations. We're delighted that you enjoyed our amazing pool area with plenty of space to relax and unwind. We hope to welcome you back for another memorable stay soon!

8/10 Bien

Jeremy Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The area around the hotel is designed for cars first, pedestrians second. When 6 months of the year it is easy to walk to nearby places, there is no easy priority given to walking or cycling.
Séjour de 6 nuits en mars 2024
Réponse de Andaz Dubai the Palm Team le 15 avr. 2024
We appreciate your feedback! It's valuable to hear your perspective on the accessibility of the area surrounding the hotel. We'll take your comments into consideration as we continuously strive to enhance the experience for all our guests. Thank you for choosing to stay with us and for taking the time to share your thoughts.

10/10 Excellent

Jan Jonathan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Andaz comes with a great mix of pool/beach as well as close proximity to a brand new mall, a viewing deck (the view the palm) and a really nice park for some walking in the evening. We spend a week with our 5 y/o and felt right at home. It was perfect as for hanging at the pool and day trips to explore Dubai.
Séjour de 7 nuits en mars 2024
Réponse de Andaz Dubai the Palm Team le 15 avr. 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the diverse amenities and convenient location of Andaz. It's wonderful to know that you and your family felt at home during your stay and were able to make the most of both relaxing poolside moments and exciting Dubai adventures. We look forward to welcoming you back soon for another memorable stay!

10/10 Excellent

Konstantinos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel close (walking distance) to Makheel mall, where you can get everything.
Séjour de 11 nuits en mars 2024
Réponse de Andaz Dubai the Palm Team le 3 avr. 2024
We're thrilled to hear about your excellent experience at our hotel and that you found our location near Nakheel Mall convenient for your stay. Thank you for choosing us, and we look forward to welcoming you back for another memorable stay!

10/10 Excellent

Javier

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Viajamos a muchos hoteles pero este hotel tiene un excelente balance entre precio ubicación y servicio para las personas que piensan viajar a Dubai y quieren estar en la Palmera este lugar es el mejor evitando todo el tráfico que conlleva llegar hasta el fondo de la Palmera además tiene un centro comercial cruzando la calle Que le ofrece muchas opciones . El mejor restaurante asiático lo tiene este hotel se llama asia Asia, restaurante mexicano Coco en la playa ademas los desayunos tienen una variedad entre un buffet asiático Mediterráneo y americano. Tuvimos un pequeño incidente en la habitación que se cayó la cortina cuando llamamos inmediatamente solucionaron el problema el servicio de concierto nos hizo excelentes recomendaciones en restaurantes y atracciones.
Séjour de 9 nuits en mars 2024
Réponse de Andaz Dubai the Palm Team le 29 mars 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our hotel to be a great balance of price, location, and service. We're glad you appreciated the convenience of our location in The Palm and the nearby shopping center. It's fantastic to hear that you enjoyed dining at Asia Asia and La Coco Mexican restaurant, as well as our diverse breakfast options. We apologize for the inconvenience with the curtain in your room, but we're pleased our team was able to promptly resolve the issue for you. We hope to welcome you back again soon!

10/10 Excellent

TODD

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at Andaz went above and beyond to make our vacation one to remember. Having restaurants on the property made dining so convenient. Transportation was easy to access. I could not believe how quiet our room was. It felt like we were the only ones at the hotel which made sleeping very easy. We will definitely be back.
Séjour de 5 nuits en février 2024
Réponse de Andaz Dubai The Palm le 23 févr. 2024
Thank you for your kind words! We're thrilled to hear that our team made your stay memorable and that you enjoyed the convenience of our on-site restaurants and transportation. We strive to provide a peaceful and relaxing environment for all our guests, and we're delighted that you felt that way. We look forward to welcoming you back to Andaz Dubai The Palm in the future!

10/10 Excellent

Ameera

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Andaz Dubai The Palm le 23 févr. 2024
Thank you for your rating! We're thrilled to hear that you had a great experience with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dubai Andaz hotel break
Staff very friendly, room very comfortable. A very enjoyable experience
Séjour de 3 nuits en février 2024
Réponse de Andaz Dubai the Palm Team le 7 févr. 2024
Thank you for your feedback! We're delighted to hear that you found our staff friendly and your room comfortable. We aim to provide enjoyable experiences for all our guests. We look forward to welcoming you back soon.

10/10 Excellent

Elsie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is our home away from home in Dubai. The staff have become like family and we love it here. This is always our top place to stay when we are in town.
Séjour de 1 nuit en janvier 2024
Réponse de Andaz Dubai the Palm Team le 6 févr. 2024
Thank you for considering Andaz Dubai The Palm your home away from home in Dubai! We're honored to be your top choice, and it warms our hearts to know our staff has become like family. Looking forward to welcoming you back on your next visit!

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Okey hotel
Nice hotel with a medium location. The rooms are okey but the beds are VERY hard. Waterfront rooms are not so waterfront since the hotel is located at an angel. Service was medium. The big pool was not good, since birds are living in it, meaning wash, drink and taking a dump - disgusting ! Breakfast okey.
Séjour de 7 nuits en janvier 2024
Réponse de Andaz Dubai the Palm Team le 29 janv. 2024
Thank you for taking the time to share your thoughts with us. We appreciate your feedback on our location, rooms, and services.We apologize for any inconvenience caused by the firmness of the beds and the unexpected presence of birds near the pool. Rest assured, we'll address these concerns to enhance the overall guest experience.We're glad to hear you found breakfast to be satisfactory. Your insights are valuable, and we hope to welcome you back for an improved stay in the future!

10/10 Excellent

brian

Séjour de 2 nuits en janvier 2024
Réponse de Andaz Dubai the Palm Team le 26 janv. 2024
Thank you so much for your 10/10 rating of Andaz Dubai the Palm! We're so glad to hear that you had a great experience with us.We hope you'll come back and visit us again soon!

10/10 Excellent

Ina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Es war alles schön
Séjour de 3 nuits en janvier 2024
Réponse de Andaz Dubai the Palm Team le 15 janv. 2024
Thank you for your kind words! We're thrilled to hear that everything was beautiful during your stay. We look forward to hosting you again for another wonderful experience!

10/10 Excellent

Micael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bra läge och service.
Mycket bra läge på palmen. Trevlig personal och god frukost. Enda nackdelen var dåligt utbud av bra lunchrestaurang.
Séjour de 5 nuits en décembre 2023
Réponse de Andaz Dubai the Palm Team le 15 janv. 2024
Thank you for sharing your feedback. We're pleased to hear you enjoyed our prime location on the Palm, the nice staff, and the good breakfast. We appreciate your observation about the lunch options, and we'll take this into consideration to enhance our offerings. We hope to welcome you back for another wonderful experience.

10/10 Excellent

Shezma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an amazing experience at this hotel. Their spa is exceptional and the beach is just wow! We will definitely be coming back. Loved it. Staff are very helpful with great customer service, especially Mustafa was very helpful throughout our stay!!
Séjour de 1 nuit en décembre 2023
Réponse de Andaz Dubai the Palm Team le 8 janv. 2024
Dear Shezma,Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience at our hotel, enjoyed the exceptional spa, and found the beach to be wow-worthy. It's always a pleasure to know that our guests appreciate the efforts of our dedicated staff, especially Mustafa. We look forward to welcoming you back for another memorable stay.Warm regards,

6/10 Satisfaisant

KAZI

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Looks better in photos. Room finishing poor quality
Réponse de Andaz Dubai the Palm Team le 14 mars 2024
Thank you for your review. We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback and will use it to improve our services. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

10/10 Excellent

Hisoo

Séjour de 1 nuit en décembre 2023
Réponse de Andaz The Palm Team le 20 déc. 2023
Thank you so much for your 10/10 rating of Andaz Dubai the Palm Nova! We're so glad to hear that you had a great experience with us.We hope you'll come back and visit us again soon!

10/10 Excellent

Kristina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Hotel staff was amazing. Food was excellent. Beautiful quiet beach.
Séjour de 7 nuits en novembre 2023
Réponse de Andaz The Palm Team le 1 déc. 2023
Thank you so much for choosing Andaz Dubai the Palm and for sharing your amazing review with us! We are thrilled to hear that your stay with us was great and we appreciate your comment about our food and our staff. We can't wait to have the pleasure of welcoming you once again.

10/10 Excellent

Jan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unohsin laukun huoneeswen. Soitin hotellille, he luoasivat palata heti. Tunti meni ja ei mitöön kuulunut. Soitin uudelleen, lupasivat soittaa. No ei soittanu. Menin taksilla hotelliin ja hetken odoteltuani ei kuulwmma laukkua ole. laukku löytyi lopulta, consierfgen laukkusöilöstä, jonne sen oli siivooja toimittanut. Huonoa ja hidasta as palvelua, muuten kiva hotelli ja ystävällinen henkilökunta.
Séjour de 1 nuit en novembre 2023
Réponse de Andaz The Palm Team le 28 nov. 2023
Dear Jan, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we regret any delays in retrieving your bag. We understand the frustration caused by the service lapses you encountered, and we assure you that we will address this issue internally to prevent such occurrences in the future. We appreciate your recognition of our nice hotel and friendly staff despite the challenges you faced. We really hope to have the opportunity to host you again in the future and provide you with the exceptional experience you deserve!

10/10 Excellent

Megan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super clean property with friendly staff and great pools and access to beach!
Séjour de 7 nuits en novembre 2023
Réponse de Andaz The Palm Team le 28 nov. 2023
Thank you so much Megan for taking the time for leaving such a wonderful review. We are very happy to hear that you had a great stay with us. Look forward to welcoming you back again very soon!

10/10 Excellent

Veronika

Séjour de 4 nuits en novembre 2023
Réponse de Andaz The Palm Team le 20 déc. 2023
Thank you so much for your 5/5 rating of Andaz Dubai the Palm! We're so glad to hear that you had a great experience with us.We hope you'll come back and visit us again soon!

10/10 Excellent

Shaied

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property with amazing views!
Réponse de Andaz The Palm Team le 1 déc. 2023
Thank you so much for choosing Andaz Dubai the Palm and for sharing your amazing review with us! We are thrilled to hear that your stay with us was great. We can't wait to have the pleasure of welcoming you once again.

10/10 Excellent

Noshad Chaudhry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely clean hotel with unique artwork/ calligraphy deco. Very nice helpful staff always greet you with a smile. Made you very welcome throughout the stay. Customer service given was top priority. Ideal location 20-30mins drive to all the main attractions. Private Taxi service available at the door step.
Séjour de 9 nuits en novembre 2023
Réponse de Andaz The Palm Team le 21 nov. 2023
Thank you for your kind words! We're delighted to hear that you enjoyed our clean hotel with its unique artwork and calligraphy deco. It's wonderful to know that our staff made you feel welcome and that you experienced top-notch customer service throughout your stay. We're pleased that our location was convenient for your needs, and the availability of a private taxi service added to the overall convenience. We appreciate your positive feedback and look forward to welcoming you back on your next visit!

10/10 Excellent

Diego

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A brilliant stay. Plenty of offer in the Palm, but our stay was outstanding.
Séjour de 7 nuits en novembre 2023
Réponse de Andaz The Palm Team le 20 nov. 2023
Thank you for taking the time for leaving such a wonderful rating. We look forward to welcoming you back again very soon!

8/10 Bien

Mohammad

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel is very good with great decorations
Séjour de 3 nuits en novembre 2023
Réponse de Andaz The Palm Team le 17 nov. 2023
Thank you for taking the time for leaving such a wonderful rating. We look forward to welcoming you back again very soon!

10/10 Excellent

Ivan Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en novembre 2023
Réponse de Andaz The Palm Team le 14 nov. 2023
Thank you for taking the time for leaving such a wonderful rating. We look forward to welcoming you back again very soon!

10/10 Excellent

Ana Angelica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel com excelente estrutura e café da manhã maravilhoso
Séjour de 7 nuits en novembre 2023
Réponse de Andaz The Palm Team le 13 nov. 2023
Thank you for your kind words! We're thrilled to hear that you found our hotel to have excellent structure and enjoyed our wonderful breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.

8/10 Bien

Canan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andaz is well appointed although worth noting that the large pool area is shared with two large adjoining residence buildings. The Andaz lacks restaurant options and does not have a late bar during the week. The pool is large and beach area nice. Its nice hotel but not tops in terms of service but managers were responsive to issues - good but not oustanding.
Séjour de 3 nuits en novembre 2023
Réponse de Andaz The Palm Team le 13 nov. 2023
Thank you Canan for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are pleased to hear that you enjoyed our well-appointed facilities, including the large pool and beach area.We take your comments about our restaurant options and late-week bar hours into consideration as we continually strive to enhance our offerings. Your insights are valuable, and we're glad to know that our managers were responsive to any issues you encountered.We look forward to the opportunity to welcome you back and provide an even more enjoyable experience during your next visit!

6/10 Satisfaisant

Chris

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tired hotel kept going by lovely people
The hotel is now very dated. The amenities are ok with a nice gardens and main pool, but falling far below what might be expected from a 5* experience. The site is predominantly residences who have access to poolside gym and other areas which are aggressively signed as off limits to hotel guests (and contribute to you feeling a second class citizen). The restaurant is well situated in the middle with a good variety of choices, but is also the thoroughfare from the hotel side and check-in to the pool area so you need to chose where you sit. The rooms were also very tired with parts falling off / poorly patched up. The hotel gym is very small and limited. On the positive side, the staff were helpful and genuinely tried their best to fix / explain, but ultimately little they can do to improve the hotel. In summary, for the same price, there are better hotels on the Palm for the same money with better facilities. As the manager of the poolside bar said to me when I asked if I can use the changing room showers “No - they haven’t worked since I’ve been here, I don’t know why” - kind of sums it up for the Andaz
Séjour de 4 nuits en octobre 2023
Réponse de Andaz The Palm Team le 8 nov. 2023
Thank you for your feedback regarding your experience at the hotel. We appreciate your positive comments about the helpful staff and the well-situated restaurant offering a good variety of choices. We apologize for the issues you faced with the dated amenities, room conditions, and restricted access to certain areas. We take your concerns seriously and will work towards addressing these shortcomings to enhance the guest experience. Your insights are valuable, and we will strive to make necessary improvements for a more enjoyable stay for our guests in the future. Again, thank you for leaving us a review and we hope to have the chance to welcome you in the future for a much better experience.

4/10 Médiocre

Avery

Séjour de 3 nuits en octobre 2023
Réponse de Andaz The Palm Team le 30 oct. 2023
Thank you for taking the time to leave a review.We are always looking for ways to improve, so if you have any other feedback, please don't hesitate to share it with us. We appreciate your help in making our hotel the best it can be.

8/10 Bien

Camille, New City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beach and large pool are a little far from the hotel. Need more deawer space in the room
Séjour de 5 nuits en octobre 2023
Réponse de Andaz The Palm Team le 27 oct. 2023
Thank you for taking the time to leave a review Camille.We are always looking for ways to improve, so if you have any other feedback, please don't hesitate to share it with us. We appreciate your help in making our hotel the best it can be.

10/10 Excellent

mostafa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very pleasant and supportive, Ahmed in the reception was extremely helpful, breakfast was delicious, room service are very fast , the only concern that facilities close early
Séjour de 3 nuits en octobre 2023
Réponse de Andaz Dubai the Palm Team le 20 oct. 2023
Thank you for your feedback Mostafa! We're pleased that you found our staff pleasant and supportive, especially Ahmed at the reception. We're also glad you enjoyed our breakfast and fast room service. Your input about the facility hours is noted, and we'll consider it for future improvements. We hope to welcome you back soon!

10/10 Excellent

Viorica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place,good service.
Séjour de 6 nuits en octobre 2023
Réponse de Andaz The Palm Team le 10 oct. 2023
Thank you Viorica for your 5/5 rating!! We are so glad to see that you liked our hotel and our service. We really hope to see you again!

10/10 Excellent

Lucia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lujo
Excelente atención desde que llegas hasta que te retiras. La limpieza es excepcional. Las habitaciones tal cual la descripción y la foto. Volvería sin dudas.
Séjour de 6 nuits en septembre 2023
Réponse de Andaz Dubai The Palm le 21 sept. 2023
Muchisimas gracias Lucia por dejarnos este excelente feedback. Nos hace mucha ilusion escuchar que tu estancia con nosotros ha sido maravillosa. Esperamos verte pronto de nuevo!