Réception

Avis sur Barcelo Budapest

4 out of 5
Barcelo Budapest
Király Street 16, Budapest

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 381 avis sur 497." "
Note des voyageurs de 8 (Bien), d’après 96 avis sur 497." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 497." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 497." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 497." "

9,4/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

8/10 Bien

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice modern room. We had a few issues but reception compensated for troubles.
Séjour de 4 nuits en mai 2024
Réponse de Gréta Dusnoki, Guest Experience Manager le 13 mai 2024
Dear Dominique,Thank you for your positive feedback.We are sorry that you had some issues during your stay. It is our utmost priority to ensure that every guest receives the highest quality of service and facilities. We are pleased, however, that you appreciated the modernity of your room and found the overall cleanliness and condition of our hotel to your liking. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests.We are delighted to hear that the service met your expectations and that you were able to relax and enjoy your time at Barceló Budapest. Thank you for acknowledging the positive aspects of your stay with us.We look forward to welcoming you back on a future occasion.Best regards,Gréta Dusnoki, Guest Experience Manager

10/10 Excellent

Sébastien Guy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel central proche de toutes les activités
Séjour de 4 nuits en avril 2024
Réponse de Gergő Galla, General Manager le 2 mai 2024
Cher Sébastien,Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Barceló Budapest.Il est gratifiant de savoir que la propreté de nos chambres, l'état de l'hôtel, la qualité de notre service ainsi que les équipements de nos chambres ont tous été à la hauteur de vos attentes. Au Barceló Budapest, notre objectif est de fournir une expérience exceptionnelle et vos commentaires positifs sont une belle reconnaissance des efforts de notre équipe.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Gergő Galla, General Manager

10/10 Excellent

Romain

Séjour de 3 nuits en février 2024

10/10 Excellent

David

Séjour de 2 nuits en janvier 2024

10/10 Excellent

bruno

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Johanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en septembre 2023

10/10 Excellent

Anthony

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2022

8/10 Bien

Pablo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien placé, confortable. Prix du parking très cher!!
Séjour de 3 nuits en février 2022
Réponse de Fanni Faludi, Guest Experience Manager le 21 févr. 2022
Cher Monseiur Pablo, Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre hotel Barceló Budapest. Nous accueillons toujours de bon gré les commentaires de nos clients car ceux-ci nous permettent d'améliorer constamment les expériences que nous delivrons. Merci pour avoir souligné la beauté et le confort de nos chambres fraichement rénovées car elles ont été dessinées de façon à garantir un excellent confort avec un mobilier design et la plus récente technologie, sachant que la beauté d'une chambre d'hotel contribue grandement à l'expérience générale de notre clientèle, nous sommes donc ravis de lire que vous étiez satisfait de la votre. Nous avons pris bonne note de votre commentaire sur le prix de notre parking et regrettons votre déception car nous nous efforçons de garantir les meilleurs prix pour nos clients, ceux-ci ont en effet été fixés en accord avec les prix appliqués dans les hôtels 4 étoiles dans la même zone, en considérant notre position centrale dans la ville de Budapest. Nous espérons que cela ne vous dissuadera pas de nous choisir à nouveau car nous serons ravis de vous servir à nouveau pour une expérience plus positive, comme il se doit. Cordialement, Fanni Faludi, Guest Experience Manager

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hôtel très bien, très propre, conforme aux photos. Petit déjeuner très bien également Je suis seulement déçue puisque j’ai demandé une preuve de mon passage via un reçu ou une facture et ils ont refusé de le faire. J’ai également peu apprécié le fait qu’une employée au petit déjeuner cri tout fort que je n’ai pas encore payé les petits déjeuners alors qu’à mon arrivée sa collègue m’a précisé que les petits déjeuners étaient à régler à la fin
Séjour de 4 nuits en décembre 2021
Réponse de Gergő Galla, Directeur général le 3 janv. 2022
Dear Thomas, Please accept our thanks for taking the time to review your visit to our hotel. We are disappointed to read that you were not entirely satisfied with your recent experience and would like to extend our apologies. We take all feedback seriously and will be addressing your comments with our team. We hope to welcome you back on future occasions. Best wishes, Gergő Galla, Directeur général

10/10 Excellent

Stéphane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Budapest est une belle ville où on se sent bien L’hôtel Barcelo Budapest est un bon hôtel - qualité/prix au top
Séjour de 4 nuits en août 2021
Réponse de Gergő Galla, Directeur général le 23 août 2021
Cher Stephane, Merci de votre préférence envers notre hôtel Barceló Budapest pour cette occasion et pour votre très aimable recommandation auprès de la communauté de voyageurs. C'est un plaisir pour nous de lire vos paroles sur notre établissement. Nous nous réjouissons que vous ayez passé un séjour agréable. De même, nous sommes ravis que vous ayez apprécié le professionnalisme de notre équipe. La satisfaction de nos hôtes est au centre de nos préoccupations et nous sommes heureux d'avoir pu vous donner entière satisfaction. Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion. Cordialement, Gergő Galla, Directeur général

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bon choix
Hôtel moderne très bien situé. Proche de tout y compris de l'animation nocturne. Seul bémol le lavabo de la salle de bains situé dans la chambre, tout comme les serviettes. Balcon agréable. Très bien isolée. Personnel de réception très pros et efficaces.
Séjour de 3 nuits en août 2021
Réponse de Gergő Galla, Directeur général le 12 août 2021
Cher Alain, Merci d'avoir pris le soin de rédiger ce commentaire. Nous sommes ravis que vous ayez passé un excellent séjour en notre compagnie. Nous prenons par ailleurs bonne note de vos remarques et vous en remercions. Nous espérons vous revoir parmi nous très prochainement. Bien à vous, Gergő Galla, Directeur général

10/10 Excellent

Antoine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2020
Réponse de Gabor le 7 juin 2020
Dear Antoine, Thank you very much for your kind review. We sincerely hope, we will be able to welcome you back at Barcelo Budapest. Kind regards,

8/10 Bien

Eric, Montréal Québec H4P1N6

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre. Bon dejeuner. Personel accueillant. Bien situé au coeur de Budapest.
Séjour de 3 nuits en décembre 2019
Réponse de Barceló Budapest le 21 déc. 2019
Dear guest, We appreciate your feedback, we are happy to read you enjoyed the stay! Kind Regards, Krisztina Helik Guest Experiences Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Établissement neuf et proche du centre de Budapest.
Séjour de 4 nuits en septembre 2019
Réponse de Barceló Budapest le 28 sept. 2019
Dear Guest, We are glad to read you highlighted the location as one of our positive values. We are also striving to improve our housekeeping services. Kind Regards, Krisztina Helik Guest Experiences Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Localisation idéale. Aménagement, commodités et design de la chambre.
Séjour de 5 nuits en août 2019
Réponse de Barceló Budapest le 21 sept. 2019
Dear Guest, Thank you for taking the time to rate out hotel! We are happy to read the room was at your comfort during your stay! Kind Regards, Krisztina Helik Guest Experiences Manager

10/10 Excellent

Camille

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super hôtel, idéalement situé et très confortable
Séjour de 4 nuits en septembre 2019
Réponse de Barceló Budapest le 21 sept. 2019
Dear Camille, Let us thank you for taking the time to rate our hotel! Hope to welcome You back again! Kind Regards, Krisztina Helik Guest Experiences Manager

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en août 2019
Réponse de Daniel Nagy le 6 sept. 2019
Dear Mr./Ms., Let me thank you for your kind and nice review, we are glad that you were satisfied. We are looking forward to invite you in our hotel during your next visit of Budapest. Best regards, Daniel Nagy, Reservation department, Hotel Barcelo Budapest

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019
Réponse de Daniel Nagy le 6 sept. 2019
Dear Mr./Ms., Let me thank you for your kind and nice review, we are glad that you were satisfied. We are looking forward to invite you in our hotel during your next visit of Budapest. Best regards, Daniel Nagy, Reservation department, Hotel Barcelo Budapest

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en juillet 2019
Réponse de Daniel Nagy le 6 sept. 2019
Dear Mr./Ms., Let me thank you for your kind and nice review, we are glad that you were satisfied. We are looking forward to invite you in our hotel during your next visit of Budapest. Best regards, Daniel Nagy, Reservation department, Hotel Barcelo Budapest

8/10 Bien

taube

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet room. Just needs a light for counter over room safe where one can place a suitcase. More labels for items on breakfast buffet.
Séjour de 1 nuit en mai 2024
Réponse de Áijá Fadel, Guest Experience Manager le 27 mai 2024
Dear Guest,We appreciate that you took the time to share your experience with us.We regret to hear that the lighting over the room safe did not meet your expectations and appreciate the suggestion for improved labeling on our breakfast buffet. Our team strives to provide an impeccable experience, and your input is instrumental in our continued commitment to excellence. It is gratifying to learn that you found our rooms to be tranquil and that you were pleased with the cleanliness of the room, the condition of our hotel, and the level of service provided. At Barceló Budapest, we take immense pride in maintaining high standards of comfort and hospitality.We hope to welcome you back. All the best.Áijá Fadel, Guest Experience Manager

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, decent breakfast, helpful
Séjour de 3 nuits en mai 2024
Réponse de Gergő Galla, General Manager le 21 mai 2024
Dear Daniel, Thank you very much for your kind feedback.We are delighted to learn that our prime location contributed positively to your stay. Knowing that you enjoyed our breakfast offerings and found our staff to be helpful is incredibly rewarding for us. It is also heartening to hear that you were satisfied with the cleanliness and condition of our hotel, as well as the service provided.We look forward to welcoming you back for another memorable experience.Best wishes,Gergő Galla, General Manager

10/10 Excellent

Luis

Very nice personnel!! Excellent location!! Good breakfast!
Séjour de 3 nuits en mai 2024
Réponse de Gréta Dusnoki, Guest Experience Manager le 18 mai 2024
Dear Luis, Thank you very much for your kind feedback.It is a pleasure to know that our staff made a positive impression with their service. We take pride in our team's dedication to providing exceptional hospitality. Furthermore, your commendation of our prime location underscores our commitment to offering convenience and accessibility to our esteemed guests. We are also thrilled that the breakfast at Barceló Budapest met your expectations and contributed to a delightful start to your day.We look forward to welcoming you back for another memorable experience.Best wishes,Gréta Dusnoki, Guest Experience Manager

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right bang into the city centre and downtown. Didn't exist such a gem right in the middle of Pest. Service was excellent. Attention to detail. Thank you.
Séjour de 6 nuits en mars 2024
Réponse de Gréta Dusnoki, Guest Experience Manager le 13 mai 2024
Dear Steven, Thank you very much for your kind feedback.It delights us to hear that our central location in the heart of Budapest served you well, allowing you to immerse yourself in the vibrant surroundings with ease. Our team is overjoyed that the excellent service and meticulous attention to detail contributed to a memorable experience for you. Furthermore, your compliments on the cleanliness of our rooms, the pristine condition of our hotel, and the quality of our room amenities are genuinely appreciated. These acknowledgments serve as a testament to our dedicated staff's commitment to providing an exceptional stay for our guests.Should you decide to visit Budapest again, we hope Barceló Budapest will be your accommodation of choice, where we will strive to surpass your expectations once more.We look forward to welcoming you back for another memorable experience.Best wishes,Gréta Dusnoki, Guest Experience Manager

6/10 Satisfaisant

Madeline

Les points forts : Propreté
Séjour de 3 nuits en mai 2024

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location
Séjour de 3 nuits en mai 2024
Réponse de Gréta Dusnoki, Guest Experience Manager le 13 mai 2024
Dear Alex, Thank you very much for your kind feedback.It's heartening to know that our prime location provided the perfect setting for your visit to Budapest, and that the immaculate state of your room added to the enjoyment of your stay. We are also pleased that you found our service to be top-notch, reflecting our commitment to guest satisfaction. While we note your rating on room amenities, we hope that our range of features met your needs and enhanced your time with us. Our team takes pride in maintaining the high standards of Barceló Budapest, and it is always rewarding to see these efforts appreciated by our valued guests. Thank you for choosing to stay with us, and for your positive remarks which serve as an encouragement to us all.Gréta Dusnoki, Guest Experience Manager

10/10 Excellent

Agnes

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very convenient hotel, front desk was helpful.
Séjour de 4 nuits en janvier 2024
Réponse de Gergő Galla, General Manager le 7 mai 2024
Dear Agnes,Thank you for your positive feedback.It is heartening to know that the cleanliness of our rooms, the overall condition of Barceló Budapest, the service provided by our staff, and the room amenities all met your high expectations. We take great pride in our efforts to maintain the highest standards of cleanliness and guest satisfaction, and we're thrilled that these details contributed to your comfortable stay.We strive to create a seamless and enjoyable experience for all our guests, and your positive comments reaffirm the dedication of our team. Should your travels bring you back to the heart of Budapest, we look forward to welcoming you again for another exceptional stay.We look forward to welcoming you back on a future occasion.Best regards,Gergő Galla, General Manager

10/10 Excellent

Samantha Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, clean modern rooms could have done with some more drawer storage
Séjour de 3 nuits en avril 2024
Réponse de Gergő Galla, General Manager le 7 mai 2024
Dear Samantha Elizabeth,We appreciate that you took the time to share your experience with us.We are delighted to hear that our central location contributed positively to your experience. It brings us great pleasure to know that the cleanliness and condition of our hotel met your expectations, and our team's service was to your satisfaction. Your comment regarding the need for additional drawer storage has been noted, and while we strive to provide the utmost comfort and convenience in our room amenities, we apologize for any inconvenience this may have caused. Rest assured, we continuously aim to improve our guest experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Gergő Galla, General Manager

8/10 Bien

Francesco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is nice and equipped with all the services needed. The staff is very kind and always available to help. The breakfast's organization is the only thing that can be improved. Thank you
Séjour de 3 nuits en avril 2024
Réponse de Gergő Galla, General Manager le 7 mai 2024
Dear Francesco,Thank you for your review.We are sorry that the solutions provided during the stay were not satisfactory regarding the breakfast organization. We continuously strive to meet our guests' needs and appreciate your comments as they assist us in our improvement efforts.It brings us great joy to know that you found our rooms well-equipped and our staff kind and always ready to assist. Your compliments are a testament to the dedication of our team to provide excellent service and comfortable accommodations for all our guests.We hope to welcome you again in the future. Best regards,Gergő Galla, General Manager

10/10 Excellent

Rebecca

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for 3 nights at the end of April. The hotel and staff were lovely. I would highly recommend the hotel and we would stay again. The hotel is on a busy street in Budapest but our rooms were at the back of the hotel and on floors 5 & 6 so we heard no noise. We had two Junior Suites. The rooms were big and had everything you needed. The complimentary toiletries were not refreshed during our stay once used but I am sure if we had asked they would have given us what we needed. There is also no towel rail but our towels dried fine. We booked the Hop On/Hop Off bus and a night cruise with the hotel. The staff were really helpful and nothing was too much trouble. Breakfast was lovely. There was loads of choice and you could ask for different eggs or an omelette from the staff. We wasn’t told this, I just spotted someone with an omelette, so worth knowing. The food was all fresh and there were loads of choice. The only thing missing for us was semi skimmed or skimmed milk… the only choices were full fat or alternatives such as oat milk. It just meant that we didn’t have the cereal options. Again, something to consider. The only disappointment for us was that the rooftop bar was closed for the duration of our stay. The reason was due to the weather and a problem we believe. It was sunny and not windy when we visited so I’m not sure if the weather issue was another factor. It wasn’t a deal breaker just disappointing. You won’t regret booking this hotel for your stay.
Séjour de 3 nuits en avril 2024
Réponse de Gergő Galla, General Manager le 10 mai 2024
Dear Rebecca,We appreciate that you took the time to share your experience with us.We are sorry that the solutions provided during the stay were not satisfactory in regards to the milk variety and the rooftop bar closure. Although we strive to meet all our guests' preferences, it seems we fell short in providing a wider milk selection. Furthermore, we regret any disappointment caused by the rooftop bar being unavailable during your visit.It is a pleasure to hear that our staff's attentiveness contributed to a lovely experience and that our Junior Suites provided a quiet, comfortable retreat amidst the bustle of the city. We are also thrilled to know that you had a positive breakfast experience with a wide variety of fresh options. Your commendation of our services and facilities is greatly appreciated, and we are overjoyed that you would recommend Barceló Budapest to others.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Gergő Galla, General Manager

10/10 Excellent

Robert

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Big comfortable and clean rooms w comfy king beds
Séjour de 2 nuits en avril 2024
Réponse de Gergő Galla, General Manager le 29 avr. 2024
Dear Robert, Thank you very much for your kind feedback.Your remarks regarding the spaciousness and cleanliness of our rooms, as well as the overall condition of our hotel, are greatly appreciated. It is gratifying to know that our service met your expectations, contributing to a pleasant experience at Barceló Budapest.We take note of your comments on the room amenities and continuously strive to enhance our guest experience. Rest assured that we are dedicated to offering a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Gergő Galla, General Manager

8/10 Bien

NEIL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel and perfect location
Séjour de 4 nuits en avril 2024
Réponse de Gergő Galla, General Manager le 29 avr. 2024
Dear Neil, Thank you very much for your kind feedback.We are pleased to hear that you found our rooms to be exceptionally clean and our service to be exemplary. Our team strives to provide a welcoming and spotless environment for all our esteemed guests.Although you rated the hotel condition lower than other aspects, we continuously work to maintain and improve our facilities to ensure satisfaction. Rest assured that our commitment to excellence is unwavering, and we are sorry that the solutions provided during the stay were not satisfactory. We take great pride in the heart of Budapest location and our array of amenities designed to cater to the diverse needs of our visitors. Your commendations are greatly appreciated and serve as encouragement for us to uphold the high standards of Barceló Budapest.We look forward to welcoming you back for another memorable experience.Best wishes,Gergő Galla, General Manager

10/10 Excellent

Zhao Yuan

Les points forts : Propreté et personnel et service
Good location right in the center of town , easy access to all the transportation. Very nice and clean room. Excellent service! Recommend 10/10.
Séjour de 3 nuits en avril 2024
Réponse de Gergő Galla, General Manager le 26 avr. 2024
Dear Zhao Yuan,Thank you for your positive feedback.We are thrilled to know that our central location provided you with the convenience you needed to explore the city, and that you found our transportation links easily accessible. It is also gratifying to learn that the room met your expectations in terms of comfort and cleanliness. Our team is overjoyed to have delivered excellent service that contributed to your recommendation of our hotel. At Barceló Budapest, we strive to create memorable experiences, and your acknowledgment is a wonderful affirmation of our efforts.We look forward to welcoming you back on a future occasion.Best regards,Gergő Galla, General Manager

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

10/10 Excellent

Kim

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Super godt hotel. Fantastisk beliggenhed.
Séjour de 4 nuits en avril 2024
Réponse de Gréta Dusnoki, Guest Experience Manager le 22 avr. 2024
Kære Kim.Tusinde tak for din anmeldelse af opholdet på Barceló Budapest.Det glæder os at høre, at du fandt vores hotel at være i top stand, og at du var tilfreds med værelsets faciliteter. Vi er også beærede over, at du nød vores fremragende beliggenhed i hjertet af byen. Tak for at fremhæve disse aspekter af dit ophold hos os.Vi er stolte af at kunne tilbyde en oplevelse, der lever op til vores gæsters forventninger, og vi er glade for, at vi kunne bidrage til et behageligt ophold. Hos Barceló Budapest stræber vi efter at skabe mindeværdige øjeblikke for hver eneste gæst.Vi ser frem til at få lov at åbne dørene for dig igen en anden gang.Gréta Dusnoki, Guest Experience Manager

10/10 Excellent

gill

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for all the tourist sights. Variety of food in the area.
Séjour de 3 nuits en février 2024
Réponse de Gréta Dusnoki, Guest Experience Manager le 20 avr. 2024
Dear Gill,Thank you for your positive feedback.It is truly rewarding to know that our central location enhanced your exploration of the tourist sights and that the diverse culinary offerings in the area met your expectations. We take great pride in maintaining the highest standards of cleanliness and condition in our rooms, and it is gratifying to learn that these details contributed to your satisfaction. Our dedicated staff will be thrilled to hear that their efforts in service and providing well-appointed room amenities were appreciated.We are always here to ensure that every guest experience is as perfect as it can be. We are sorry that the solutions provided during the stay were not satisfactory, but we are committed to excellence and continuously looking to improve our guests' experiences.We look forward to welcoming you back on a future occasion.Best regards,Gréta Dusnoki, Guest Experience Manager

10/10 Excellent

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay in Budapest at the Barcelo hotel. Perfect location close to bars and restaurants and 5 min to hop on any public transport. Bed and pillows were the best in recent memory. Shower was big and awsome. Breakfast was good. Will definitely return and look for other Barcelo hotels in the future.
Séjour de 3 nuits en avril 2024
Réponse de Gréta Dusnoki, Guest Experience Manager le 17 avr. 2024
Dear Guest, Thank you very much for your kind feedback.It is wonderful to know that our central location provided you with the convenience to explore Budapest and enjoy the local cuisine and culture. We're thrilled that the comfort of our beds and pillows contributed to a restful sleep during your stay. Your commendation of the spacious shower and the quality of our breakfast is greatly appreciated, as we strive to provide exceptional amenities for our guests.It's pleasing to hear that your experience has encouraged you to consider Barceló hotels for your future travels. We take pride in maintaining high standards of cleanliness and service, and we're glad that these aspects stood out to you. While we noticed your ratings for hotel condition and room amenities were slightly lower, we hope that they did not significantly impact your overall experience and that you found our facilities to be well-maintained and accommodating. Rest assured, Barceló Budapest is committed to providing a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Gréta Dusnoki, Guest Experience Manager

10/10 Excellent

Serdar, London

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good access to sightseeing, restaurants and local grocery stores. Excellent service. Warm hospitality. You feel “Budapest is under your feet”. Enjoyed every moment.
Séjour de 6 nuits en mars 2024
Réponse de Dusnoki Gréta Guest Experience Manager le 8 avr. 2024
Dear Serdar, Thank you very much for your kind feedback.We are thrilled to hear that you appreciated the convenient location of our hotel, which offers easy access to sightseeing, delightful restaurants, and local grocery stores. Our team is dedicated to delivering warm hospitality and excellent service, and your acknowledgment of these efforts is genuinely appreciated. Knowing that our hotel provided you with the sensation of 'Budapest at your feet' and that you were able to enjoy every moment brings us immense joy. The cleanliness of our rooms, the condition of the hotel, and the amenities provided are aspects we take great pride in, and we are glad that these contributed positively to your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Dusnoki Gréta Guest Experience Manager

10/10 Excellent

Rochelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel and great central location!
Séjour de 3 nuits en mars 2024
Réponse de Melissa Győrfi, Guest Experience Manager le 4 avr. 2024
Dear Rochelle,Thank you for your positive feedback, we appreciate it.We are delighted to hear that the cleanliness of our rooms, the condition of our hotel, the service provided by our team, and the amenities available have all met your expectations and contributed to a memorable stay. Our staff takes great pride in maintaining our high standards to ensure every guest has a pleasant and comfortable visit.Your kind words are a testament to our commitment to guest satisfaction.We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Annamaria Di

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Il is ok
Séjour de 3 nuits en mars 2024
Réponse de Melissa Győrfi, Guest Experience Manager le 2 avr. 2024
Dear Annamaria Di,Thank you for your positive feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager

8/10 Bien

Kosmas

Séjour de 4 nuits en mars 2024

10/10 Excellent

Simon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gute Lage, modernes Hotel, freundliches Personal
Séjour de 7 nuits en mars 2024
Réponse de Melissa Győrfi, Guest Experience Manager le 19 mars 2024
Sehr geehrter Simon,herzlichen Dank für Ihre Bewertung.Wir freuen uns sehr, dass Sie die Lage unseres Hauses, das moderne Erscheinungsbild, die Freundlichkeit unseres Personals sowie die Sauberkeit der Zimmer und den Zustand des Hotels zu schätzen wissen. Es ist uns eine Ehre, solch hohe Bewertungen für unsere Bemühungen zu erhalten, um Ihnen einen angenehmen Aufenthalt zu bieten.Gern würden wir Sie auch bei Ihrem nächsten Besuch wieder bei uns begrüßen!Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Katie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Tarik

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super Lage ,das Zentrum sowie die Metro ist super zu Fuß zu erreichen. Sehr schönes Hotel und sehr rugih gelegen
Séjour de 1 nuit en mars 2024
Réponse de Melissa Győrfi, Guest Experience Manager le 18 mars 2024
Sehr geehrter Tarik,vielen Dank für Ihr positives Feedback!Es freut uns sehr zu hören, dass Sie unsere zentrale Lage und die gute Erreichbarkeit des Zentrums sowie der Metro zu schätzen wussten. Wir sind stolz darauf, Ihnen eine angenehme Unterkunft in einer ruhigen Umgebung bieten zu können, und es ist wunderbar zu erfahren, dass Sie die Sauberkeit des Zimmers, den Zustand des Hotels, unseren Service und die Zimmerausstattung mit voller Punktzahl bewertet haben.Ihre lobenden Worte bestätigen unser Engagement für hervorragende Gästeerfahrungen und wir sind dankbar, dass Sie dies in Ihrer Bewertung zum Ausdruck bringen.Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Alexandra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tolles Frühstück mit einer Riesen Auswahl.
Séjour de 4 nuits en mars 2024
Réponse de Melissa Győrfi, Guest Experience Manager le 18 mars 2024
Sehr geehrte Alexandra,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Es freut uns sehr zu hören, dass Sie das Frühstück mit seiner großen Auswahl genossen haben. Wir sind stolz darauf, unseren Gästen ein vielfältiges Frühstücksangebot bieten zu können, das verschiedene Geschmäcker und Vorlieben berücksichtigt. Ihre Zufriedenheit mit der Sauberkeit des Zimmers, dem Zustand des Hotels, dem Service und den Annehmlichkeiten zeigt uns, dass wir unser Versprechen eines angenehmen Aufenthalts erfüllen.Bis bald hoffentlich.Mit freundlichen Grüßen,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Markus Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
X
Séjour de 3 nuits en mars 2024
Réponse de Melissa Győrfi, Guest Experience Manager le 12 mars 2024
Dear Markus,Thank you for your review, we really appreciate it!It's a pleasure to see that you rated our room cleanliness, hotel condition, service, and room amenities so highly. We are delighted to know that our efforts to provide a comfortable and welcoming environment have been appreciated. Your recognition of the pristine state of our rooms, the upkeep of the hotel, the attentive service provided by our team, and the quality of our amenities is truly encouraging for us all.We hope to see you again in the future. Kind regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Emre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous hotel service. Was entirely mesmerised by the lobby interior. Staff were incredibly friendly and patient to all customers
Séjour de 3 nuits en mars 2024
Réponse de Melissa Győrfi, Guest Experience Manager le 13 mars 2024
Dear Emre,Thank you very much for your kind feedback, we really appreciate that you took the time to share your experience with us.I would like to specially thank you for highlighting the service of our Team, we are working hard every day to make our Guests happy and satisfied!We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel in the center of Budapest walking distance to many major sights.
Séjour de 9 nuits en mars 2024
Réponse de Melissa Győrfi, Guest Experience Manager le 12 mars 2024
Dear Alexander, Thank you very much for your kind feedback, we really appreciate that you took the time to share it with us.It's a pleasure to learn that our central location in Budapest provided convenience for your explorations, and we're delighted that our standards in room cleanliness, hotel condition, service, and amenities met your expectations. Our team strives to offer a seamless experience and it's rewarding to know we've succeeded during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Zahra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location, clean hotel and lovely staff
Séjour de 3 nuits en mars 2024
Réponse de Melissa Győrfi, Guest Experience Manager le 8 mars 2024
Dear Zahra,Thank you for your positive feedback, we really appreciate it!It's wonderful to hear that you appreciated our hotel's prime location, the cleanliness of our facilities, and the friendliness of our staff. Our team takes great pride in maintaining high standards of service and hospitality, and we're thrilled to know that we've met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager

8/10 Bien

Gonzalo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel con excelente ubicación en el centro de Budapest, llegada fácil desde el aeropuerto y todo queda muy cerca caminando. El hotel tiene el estándar que se espera de la cadena de hoteles.
Séjour de 2 nuits en mars 2024
Réponse de Melissa Győrfi, Guest Experience Manager le 6 mars 2024
Estimado Gonzalo, Nos gustaría aprovechar la oportunidad que su reseña nos brinda para darle las gracias por su feedback.Nos complace saber que la ubicación céntrica de nuestro establecimiento facilitó su visita a la ciudad y que la conexión desde el aeropuerto resultó cómoda para usted. Nos enorgullece mantener un estándar acorde con las expectativas de nuestros huéspedes.Apreciamos sus valoraciones positivas sobre la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación. Es un placer para nosotros que haya encontrado satisfactorios estos aspectos de su estancia.Esperamos tener el placer de recibirle nuevamente en su próxima visita,Melissa Győrfi, Guest Experience Manager