Dear Christine,First of all, thank you for staying at Crystal Centro Hotel.We are very pleased with your high score. We will be pleased to welcome you again in our hotel.Kind Regards,

Dear Sarah, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Dear Said, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Dear Asmaa, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Dear Abdel Wahab, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

Cher Orhan, Tout d'abord, nous tenons à vous remercier d'avoir choisi Crystal Hotels. Notre objectif est de fournir à nos clients des expériences mémorables et nous tenons à nous excuser pour les défauts que vous avez rencontrés lors de votre séjour. Soyez assuré que cela n'est pas indicatif de nos normes habituelles. En tant qu'hôtel, nous n'avions certainement aucune intention de rendre le séjour des clients décevants et nous avons pris toutes les notes, car elles sont d'une grande importance pour nous et nous permettent de surveiller et d'améliorer notre service en permanence. Nous examinerons tous les faits impliqués pour corriger tout ce qui est nécessaire pour éviter que cela ne se reproduise. Merci pour le temps que vous avez pris pour partager votre expérience et nous espérons vous accueillir à nouveau dans notre hôtel dans un proche avenir et pouvoir restaurer votre foi Avec nos meilleures salutations, Serdar Çavuşoğlu Directeur général Crystal Centro

Cher Mohamed Mohsen, Tout d'abord, nous tenons à vous remercier d'avoir choisi Crystal Hotels. Notre objectif est de fournir à nos clients des expériences mémorables et nous tenons à nous excuser pour les défauts que vous avez rencontrés lors de votre séjour. Soyez assuré que cela n'est pas indicatif de nos normes habituelles. En tant qu'hôtel, nous n'avions certainement aucune intention de rendre le séjour des clients décevants et nous avons pris toutes les notes, car elles sont d'une grande importance pour nous et nous permettent de surveiller et d'améliorer notre service en permanence. Nous examinerons tous les faits impliqués pour corriger tout ce qui est nécessaire pour éviter que cela ne se reproduise. Merci pour le temps que vous avez pris pour partager votre expérience et nous espérons vous accueillir à nouveau dans notre hôtel dans un proche avenir et pouvoir restaurer votre foi Avec nos meilleures salutations, Serdar Çavuşoğlu Directeur général

Dear Maimouna, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Dear Leyla, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Dear Sonya, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager

Sayın Mehmet Bey,Crystal Centro otelimizi tercih ettiğiniz için en içten teşekkürlerimizi sunar, konaklama deneyiminizi paylaşmak için ayırdığınız zamanın bizler için son derece kıymetli olduğunu bilmenizi isteriz. Crystal Hotels farkını yeniden yaşatmak dileklerimizle.Saygılarımızla,Serdar ÇavuşoğluGenel MüdürCrystal Centro

Cher invité, Tout d'abord, nous tenons à vous remercier d'avoir choisi Crystal Hotels. Notre objectif est de fournir à nos clients des expériences mémorables et nous tenons à nous excuser pour les défauts que vous avez rencontrés lors de votre séjour. Soyez assuré que cela n'est pas indicatif de nos normes habituelles. En tant qu'hôtel, nous n'avions certainement aucune intention de rendre le séjour des clients décevants et nous avons pris toutes les notes, car elles sont d'une grande importance pour nous et nous permettent de surveiller et d'améliorer notre service en permanence. Nous examinerons tous les faits impliqués pour corriger tout ce qui est nécessaire pour éviter que cela ne se reproduise. Merci pour le temps que vous avez pris pour partager votre expérience et nous espérons vous accueillir à nouveau dans notre hôtel dans un proche avenir et être en mesure de restaurer votre foi Avec nos meilleures salutations, Serdar Çavuşoğlu Directeur général

Dear Ghida, First of all, we would like to thank you for choosing our hotel for your holiday and for taking the time to express your opinions about our facility.We would like to express our regret that we did not meet your expectations 100%. If all our guests convey their requests and problems to the guest relations department during their holidays, we have guest relations officers who work to make their holidays more pleasant.With our management approach that prioritizes guest satisfaction above all else, we are curious about all your positive/negative opinions.Kind regards,Serdar ÇavuşoğluGeneral Manager Crystal Centro

Dear SHAWN,First of all, thank you for choosing our Crystal Centro Hotel.Our goal is to provide our guests with unforgettable experiences. We apologize for any inconveniences you encountered during your stay. Please be assured that this is not indicative of our general standards. As a hotel, we have absolutely no intention of disappointing any guest's stay. Unfortunately, we do not know the reason for your dissatisfaction since there are no details you shared with us.Please give us another chance to serve you better. We will be happy to host you in our hotel.Regards,

Sehr geehrte Qenan,Wir wollen uns bei Ihnen für die Zeit, die Sie investiert haben, um unser Hotel zu bewerten, bedanken.Wir hoffen, dass wir die Ehre haben, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenThe Crystal Centro Hotel

Dear Mirian,First of all we want to thank you for choosing our Crystal Centro HotelOur aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith.Please give us another chance to serve you better. We will be happy to welcome you in our hotel.With our best regards,

Dear Tasadiq,Thank you for your recent visit to Crystal Centro Hotel and for taking the time to leave your feedback regarding your stay with us. We are pleased to read that you were satisfied.Thank you for mentioning by name some of our team members who provided you with excellent service. We are pleased to know that our staff performed their duties well and ensured that all your needs were met.We will of course pass on your feedback to the whole team.Sincerely yours,Serdar Çavuşoğlu General Manager

Dear Ali,As the Crystal Centro family, we are very pleased to see that you were satisfied with our hotel.Thank you for your high rating. We will be glad to welcome you again in our hotel.Crystal Centro Hotel

Dear Senad,We are very glad that your holiday in our hotel was enjoyable as a family.We try our best to make everyone's stay as special as possible.We thank you on behalf of Crystal Centro Hotel for choosing our hotel to spend your summer vacation, and we hope to welcome you again in our guest hotel one day.Kind regards,Serdar CavusogluGeneral managerCrystal Centro Hotel

Dear Vimal,We are very happy with your evaluation of our facility.We always try to provide a worthy service to our valued guests.Your wonderful comments about our employees will motivate them even more. Your comments are very valuable for our management, and we are also pleased that you shared your satisfaction. Please enjoy your vacation and never forget us.We will be happy to welcome you again and wish you a healthy and peaceful year.Kind regards,Serdar CavusogluGeneral managerCrystal Centro Hotel

Dear Guest,We are very happy with your evaluation of our facility.We always try to provide a worthy service to our valued guests.We will be happy to welcome you again and wish you a healthy and peaceful year.Best regards,Serdar CavusogluGeneral ManagerCrystal Centro

Dear Doris,We are very happy with your evaluation of our facility.We always try to provide a worthy service to our valued guests.We will be happy to welcome you again and wish you a healthy and peaceful year.Best regards,Serdar CavusogluGeneral ManagerCrystal Centro

Sayın Murat Bey;Öncelikle tatiliniz için tesisimizi seçtiğiniz, değerli vaktinizi ayırıp Otel ve Personelimize yönelik yapmış olduğunuz yorumlarınız için teşekkür ederiz.Her zaman siz değerli misafirlerimize layık bir hizmet sunmaya çalışıyoruz. Bu bağlamda tatilinizin güzel geçtiğini duymak, hizmet ve olanaklarımızla sizlerin takdirini kazanmış olmak bizleri çok sevindirmiştir.Sizleri tekrar ağırlamaktan mutluluk duyacağımızı belirtir, ailenizle birlikte sağlıklı ve huzur dolu bir yıl geçirmenizi dileriz.Saygılarımla,Serdar ÇAVUŞOĞLUGenel MüdürCrystal Centro

Dear Senad, First of all, we would like to thank you for choosing our hotel for your vacation and for taking the precious time to share your opinion about our hotel. We always try to provide worthy service to our dear guests. As the Crystal Centro family, our goal is to renew ourselves day by day and raise the quality of service and service to a higher level. In this regard, we believe that criticism and suggestions from you, our esteemed guests, will positively affect the work that we will carry out as leadership. We will be glad to welcome you again and wish you and your family full health, comfort and peace. Sincerely, Serdar Çavuşoğlu General Manager Crystal Centro

Dear Shkelqim , First of all, we would like to thank you for choosing our hotel for your vacation and for taking the precious time to share your opinion about our hotel. We always try to provide worthy service to our dear guests. As the Crystal Centro family, our goal is to renew ourselves day by day and raise the quality of service and service to a higher level. In this regard, we believe that criticism and suggestions from you, our esteemed guests, will positively affect the work that we will carry out as leadership. We will be glad to welcome you again and wish you and your family full health, comfort and peace. Sincerely, Serdar Çavuşoğlu General Manager Crystal Centro

Dear Noor, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

Sehr geehrte Gäste, Wir bedanken uns, dass Sie Ihren Urlaub bei uns im Crystal Centro verbracht haben und ganz herzlich bedanken uns auch für Ihre positive Bewertung, wir freuen uns, dass Sie sich in unserem Haus einen schönen Urlaub verbracht haben! Wir hoffen, dass Sie für Ihren nächsten Urlaub wieder unser Hotel buchen werden. Wir würden uns sehr freuen, Sie erneut bei uns als Familienmitglied begrüßen zu dürfen. Mit freundlichen Grüssen, Serdar Çavuşoğlu General Manager, Crystal Centro

Dear Arafat, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Sehr geehrter Birol, Wir bedanken uns, dass Sie Ihren Urlaub bei uns im Crystal Centro verbracht haben und ganz herzlich bedanken uns auch für Ihre positive Bewertung, wir freuen uns, dass Sie sich in unserem Haus einen schönen Urlaub verbracht haben! Wir hoffen, dass Sie für Ihren nächsten Urlaub wieder unser Hotel buchen werden. Wir würden uns sehr freuen, Sie erneut bei uns als Familienmitglied begrüßen zu dürfen. Mit freundlichen Grüssen, Serdar Çavuşoğlu General Manager, Crystal Centro

Dear Farzad,First of all, we would like to thank you for staying our Crystal Centro Hotel for your holiday.Thank you very much for taking the time to write such nice and positive feedback about your experience at our Hotel.Your feedback is extremely motivating for our team and will ensure that we strive to provide the highest quality service for you and all our guests! Kind regards,Serdar ÇavuşoğluGeneral ManagerCrystal Centro

Dear Semiha, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

Dear Amir, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

Sehr geehrte Franziska, vielen Dank für Ihre nette Rückmeldung auf hotel. Jede positive Rückmeldung motiviert uns mehr, einen exzellenten Service zu bieten, damit unsere Gäste sich wohl und auch Willkommen fühlen. Mit freundlichen Grüßen, Serdar Çavuşoğlu General Manager, Crystal Centro

Sayın Aynur; Öncelikle tatiliniz için tesisimizi seçtiğiniz, değerli vaktinizi ayırıp Otelimize yönelik yapmış olduğunuz puanlamanız için teşekkür ederiz. Her zaman siz değerli misafirlerimize layık bir hizmet sunmaya çalışıyoruz. Bu bağlamda tatilinizin güzel geçtiğini duymak, hizmet ve olanaklarımızla sizlerin takdirini kazanmış olmak bizleri çok sevindirmiştir. Sizleri tekrar ağırlamaktan mutluluk duyacağımızı belirtir, ailenizle birlikte sağlıklı ve huzur dolu bir yıl geçirmenizi dileriz. Saygılarımla, Serdar ÇAVUŞOĞLU Genel Müdür Crystal Centro

Dear Guest, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Dear Hasab Elrasoul, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Dear Danar, First of all, we would like to thank you for choosing our hotel for your vacation and for taking the precious time to share your opinion about our hotel. We always try to provide worthy service to our dear guests. As the Crystal Centro family, our goal is to renew ourselves day by day and raise the quality of service and service to a higher level. In this regard, we believe that criticism and suggestions from you, our esteemed guests, will positively affect the work that we will carry out as leadership. We will be glad to welcome you again and wish you and your family full health, comfort and peace. Sincerely, Serdar Çavuşoğlu General Manager Crystal Centro

Dear Abdelrahman,First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience.With our best regards,Serdar ÇavuşoğluGeneral Manager

Herr Kurmazhan,Zunächst einmal möchten wir uns dafür bedanken, dass Sie unser Haus für Ihren Urlaub gewählt haben, sich die Zeit genommen haben und unser Hotel bewertet haben.Wir sind stets bemüht, unseren geschätzten Gästen einen würdigen Service zu bieten. Es freut uns sehr zu hören, dass Ihr Urlaub angenehm war und dass Sie unsere Dienstleistungen und Einrichtungen zu schätzen wissen. Wir wünschen Ihnen ein gesundes und friedliches Jahr mit Ihrer Familie.Mit freundlichen Grüßen,Serdar ÇAVUŞOĞLUGeneral ManagerCrystal Centro

Dear Bayram, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Sehr geehrte Lumnije, vielen Dank für Ihre nette Rückmeldung auf hotel. Jede positive Rückmeldung motiviert uns mehr, einen exzellenten Service zu bieten, damit unsere Gäste sich wohl und auch Willkommen fühlen. Mit freundlichen Grüßen, Serdar Çavuşoğlu General Manager, Crystal Centro

Dear Guest, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Kära Jessica, Först och främst vill vi tacka dig för att du valde Crystal Hotels. Vårt mål är att ge våra gäster minnesvärda upplevelser och vi vill be om ursäkt för eventuella brister som du stött på under din vistelse. Var säker på att detta inte är ett tecken på våra vanliga standarder. Vi som hotell hade definitivt inte för avsikt att göra någon gästers vistelse besviken och vi har tagit alla anteckningar på grund av att dessa är av stor betydelse för oss och gör att vi kan övervaka och förbättra vår service kontinuerligt. Vi kommer att granska alla fakta som är inblandade för att korrigera det som är nödvändigt för att förhindra att detta händer igen. Tack för den tid du tog för att dela din upplevelse och vi hoppas att kunna välkomna dig tillbaka till vårt hotell inom en snar framtid och kunna återställa din tro Med våra bästa hälsningar, Serdar Çavuşoğlu General Manager Crystal Centro

Dear İmre, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. For details please contact to grm.centro@crystalhotels.com.tr Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

Dear Aminat, Thank you very much for your rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

Liebe Stefan, wir möchten uns bedanken, dass Sie sich die Zeit genommen haben, Ihre Urlaubserlebnisse mit uns zu teilen. Wir möchten erwähnen, dass wir Ihre Unzufriedenheit bedauern. Dieser wird von unserem Hotel-Management ausgewertet und die notwendigen Arbeiten durchgeführt. Als Crystal Hotels ist es unser Ziel die Qualität der angebotenen Dienstleistungen täglich zu verbessern. Aus diesem Grund leisten die Beschwerden, Kritiken und Anregungen, die von unseren Gästen kommen, einen positiven Beitrag zu unserer Arbeit. Ihre Anregungen werden von den zuständigen Abteilungen bearbeitet. Wir werden versuchen Ihre erwähnte Unzufriedenheit bei Ihrem nächsten Aufenthalt zu verbessern. Es war uns eine große Freude, Sie in unserem Hotel begrüßen zu dürfen und wir hoffen, dass wir Sie bald wieder willkommen heißen können. Mit freundlichen Grüßen, Serdar Çavuşoğlu General Manager, Crystal Centro