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Avis sur Citadines Canal Amsterdam

4 out of 5
Citadines Canal Amsterdam
Noorderstraat 46, Amsterdam

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 42 avis sur 65." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 65." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 65." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 65." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 65." "

9,4/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Veronique

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hébergement très bien, état neuf, bien équipé.
Séjour de 1 nuit en avril 2024
Réponse de Team Citadines Canal Amsterdam le 22 avr. 2024
Hello Veronique, Thank you for sharing your review with us.We're glad to hear you enjoyed your stay with us, and we hope to welcome you again soon!

10/10 Excellent

FREDERIC

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Citadines canal is newly refurbished with very nice and elaborated design. Perfect location in City center.very welcoming team able to guide us on main attraction nearby . Nice lounge for breakfast or for a drink after a walk in the city to relax. The studio gave us the possibility to prepare a meal thanks to the equipted kitchen in the room ! Great stay
Séjour de 1 nuit en mars 2024
Réponse de Anna. le 7 mars 2024
Thank you for taking the time to write us your feedback, we are glad to know that you have enjoyed your stay at Citadines Canal Amsterdam.

2/10 Horrible

Hector

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I stayed in room 206 from the 15th of May until the 19th. It is not fair that I paid the full price for my stay and did not have a working A/C. I never had a working A/C in my room (206) and they kept telling me every day that they had fixed it. They offered to move me to another room but that the A/C wasn’t guaranteed. I travel very often because I work for an airline. I liked the hotel but wouldn’t stay there ever again. They said they were going to let a manager know about my situation ( I was complaining every single day). Nobody followed up with me (basic customer service, I’m not asking for a lot) but attention to details or problem resolution is not in the picture for the administration. I just wanted A/C in my room because that is one of the reasons why I select my stays. The front desk staff was nice but I paid with money and points and I feel like I wasted my money and I could not sleep well. My stay in Amsterdam was not very enjoyable.
Séjour de 4 nuits en mai 2024

4/10 Médiocre

Jenna

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
BED BUGS!!! I wish I could give this place a 10/10 because it was gorgeous and the staff are so kind but we had such a bad bed bug infestation. I left this property covered in bites. This cost me hundreds of dollars and days out of my backpacking trip trying to fix, and I am praying it is fine now… So sad!!

10/10 Excellent

Olga, Richmond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and hotel
Séjour de 3 nuits en mai 2024
Réponse de Team Citadines Canal Amsterdam le 17 mai 2024
Hello Olga, Thank you for rating us 5 out of 5!We hope to welcome you again soon.

8/10 Bien

Erik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They have nice family rooms with a dishwasher and microovnen. The breakfast is basic but good quality.
Séjour de 4 nuits en mai 2024
Réponse de Team Citadines Canal Amsterdam le 17 mai 2024
Hello Erik, Thank you for sharing your feedback.We're glad to hear you enjoyed your stay with us.

10/10 Excellent

Olga, Richmond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good location and rooms’ condition. We’ll be back!
Séjour de 2 nuits en mai 2024
Réponse de Team Citadines Canal Amsterdam le 17 mai 2024
Dear Olga, Thank you for your feedback.We are looking forward to welcome you again!

8/10 Bien

Charlotte

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Insgesamt gut
Séjour de 4 nuits en mai 2024
Réponse de Team Citadines Canal Amsterdam le 13 mai 2024
Dear Charlotte,Thank you for sharing your review with us. We are glad to hear you enjoyed your stay with us.

10/10 Excellent

JON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cerca del metro y barrio tranquilo
Séjour de 4 nuits en mai 2024
Réponse de Team Citadines Canal Amsterdam le 13 mai 2024
Dear Jon,Thank you for your feedback.We are glad you enjoyed your stay with!

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived early and were allowed to check in early as long as we signed up for their Hotel club. Otherwise they hold your luggage until your room is ready at 3pm. The breakfast is a bit pricey at $19 Euros per person per day. They have several restaurants near by that might be a better option. They also have a supermarket around the corner on the Main Street. Albert Hains is the name. For $9 Euros per day you can use the metro, subway or train. Which is a 5min walk from the hotel. I really liked that the hotel offered complimentary coffee and tea. They do have a small laundry on site but you have to pay $10 euros to use it. There is no housekeeping you can ask for clean towels at the reception desk. We were here three days and three times our keys didn’t work and we had to go to the reception area for new keys or reactivating which is aggravating after a long day. Overall a nice hotel and nice stay in Amsterdam. Many attractions near by.
Séjour de 3 nuits en mai 2024
Réponse de Team Citadines Canal Amsterdam le 10 mai 2024
Dear Linda, Thank you for sharing your review. We're glad to hear you enjoyed your stay with us and hope to welcome you again soon.We will forward your feedback regarding the keys.

8/10 Bien

Guillermo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place, nice and great staff
Séjour de 2 nuits en avril 2024
Réponse de Team Citadines Canal Amsterdam le 7 mai 2024
Hello Guillermo, Thank you for sharing your review with us. We are glad to hear you enjoyed your stay and we hope to welcome you again soon.

8/10 Bien

Peter William, WINCHESTER

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was excellent, and the staff friendly and obliging.The breakfast was somewhat lacking in normal cereals, baked items and fruit. Can't comment on cooked breakfast as we don't eat it.
Séjour de 2 nuits en mai 2024
Réponse de Cynthia le 5 mai 2024
Dear Peter,Thank you for the feedback! We're glad you enjoyed your room and our friendly staff. Regarding your comments about the breakfast, we are sorry if it didn't meet your expectation and we'll take note for future improvements.Thank you once again for your valuable feedback. We hope we can welcome you again in the future!Kind regards,Cynthia van BeekCitadines Canal Amsterdam

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good, Hotel,
Séjour de 2 nuits en avril 2024
Réponse de Team Citadines Canal Amsterdam le 3 mai 2024
Dear John,Thank you for sharing your review.We hope to welcome you again in the near future.

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great ĺocation, focus on sustainability which was amazing. Very nice and cosy rooms, comfortable beds and great service. Thank you very much for an amazing stay.
Séjour de 5 nuits en avril 2024
Réponse de Team Citadines Canal Amsterdam le 1 mai 2024
Dear Michel, Thank you for your kind words. It's a pleasure to hear you enjoyed your stay with us. I will share your compliments with our team and hopefully wel can welcome you back soon.

8/10 Bien

Athena

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cute little hotel liked my room had a stove, fridge, diswasher and sink. Location was great just a few minutes away walking from metro, Heineken Experience and lots of restaurants. The only thing I would say is the phone in the room didn't work let the front desk know said someone would come no one came and the bed is kinda hard.
Séjour de 4 nuits en avril 2024
Réponse de Team Citadines Canal Amsterdam le 1 mai 2024
Hello Athena,Thank you for sharing your feedback.We will take a look at the phone in your room!Hopefully we can welcome you again soon!

10/10 Excellent

Roberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Las instalaciones excelentes, muy nuevas. Todo queda cerca, muy bien ubicado
Séjour de 3 nuits en avril 2024
Réponse de Team Citadines Canal Amsterdam le 1 mai 2024
Hello Roberto,Thank you for your message. What a pleasure to hear you enjoyed your stay with us. Hopefully we are able to welcome you again soon.

2/10 Horrible

Ryan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Team Citadines Canal Amsterdam le 29 avr. 2024
Dear Ryan, Thank you for your message. I'm sorry to hear you rate us a 1 out of 5. If you have any additional feedback, so we can take a look into it, that would be highly appreciated.

10/10 Excellent

Erin, Seattle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had to book this hotel super last minute because of a an unexpected trip extension (and we weren’t able to extend our rental property because someone else was checking in. Finally someone has truly figured out that low budget hotel doesn’t have to mean janky and hideous! This place is stylish and cute, has intuitive and convenient amenities, is in an awesome location, and has very friendly and helpful staff. It’s not fancy and the rooms are small, but it’s super clean and has everything you need for a short stay in the center of Amsterdam.
Séjour de 2 nuits en avril 2024
Réponse de Team Citadines Canal Amsterdam le 22 avr. 2024
Hello Erin, Thank you so much for your kind words. Hopefully for your next visit in Amsterdam, we hope to welcome you for a longer stay!

10/10 Excellent

Paulina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 3 nuits en avril 2024
Réponse de Team Citadines Canal Amsterdam le 22 avr. 2024
Hi Paulina, Thank you for your kind words!Hopefully we are able to welcome you again soon.

10/10 Excellent

Mette

Séjour de 2 nuits en avril 2024
Réponse de Team Citadines Canal Amsterdam le 10 mai 2024
Dear Mette, Thank you for rating us 5 out of 5!We are happy to hear you enjoyed your stay with us.

6/10 Satisfaisant

VISHAL, Mumbai

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenient but the rooms are very small..
Séjour de 1 nuit en avril 2024
Réponse de Team Citadines Canal Amsterdam le 22 avr. 2024
Dear Vishal, Thank you for sharing your feedback. If you have any additional feedback for us, regarding your stay, don't hesitate to reach out.

8/10 Bien

Alwyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, walkable to many sights and the nearest metro station. Brand new hotel with lovely staff. Our room was small but adequate. Bed was comfortable and shower was really good! Only downside is you have to housekeeping is extra at a fee. Some minor design 'flaws' such as the cable from out kettle wasn't long enough to reach the closest socket below the desk, so we had to be innovative by moving things around. Otherwise,really good hotel!
Séjour de 4 nuits en mars 2024
Réponse de Team Citadines Canal Amsterdam le 22 avr. 2024
Hello Alwyn,Thank you for taking the time to share your feedback with us, it's highly appreciated. I will share this with our technical department, to see if we can find a solution for this. Hopefully we can welcome you back in the near future.

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Team Citadines Canal Amsterdam le 22 avr. 2024
Hi Jane,Thank you for rating us 5 out of 5!Hopefully we can welcome you again soon.

10/10 Excellent

Marieke

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wat een super hotel is. Wij waren er 27 dagen nader het geopend is. Mooi ingericht en lekker rustig. Geen geluiden van de stad en om de hoek van metrostation Vijzelgracht. Wij gaan zeker nog een keer!
Séjour de 1 nuit en mars 2024
Réponse de Team Citadines Canal Amsterdam le 22 avr. 2024
Beste Marieke, Bedankt voor het delen van uw feedback!Wat fijn om te horen dat uw verblijf bevallen is, we hopen u snel wederom te verwelkomen!

10/10 Excellent

Jessica, ARLINGTON

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great about this location. It was very cozy and beautiful. Also, everyone at the front desk was great to us.
Séjour de 1 nuit en mars 2024
Réponse de Team Citadines Canal Amsterdam le 22 avr. 2024
Dear Jessica, Thank you for leaving your kind words!We hope to welcome you back again soon!

10/10 Excellent

FLOR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Team Citadines Canal Amsterdam le 18 avr. 2024
Dear Flor, Thank you for sharing your review with us.We are glad to hear you enjoyed your stay at Citadines Canal Amsterdam.

10/10 Excellent

Wei-Ling

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Team Citadines Canal Amsterdam le 19 mai 2024
Hello Wei-Ling, Thank you for rating us 5 out of 5! We hope to welcome you again soon. Kind regards, Team Citadines Canal Amsterdam

10/10 Excellent

Federico

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a beautiful brand New hotel. Totally worth it
Séjour de 2 nuits en mars 2024
Réponse de Saeed. le 18 mars 2024
Thank you for your comment, we are glad to know that you have enjoyed your stay at Citadines canal Amsterdam.

8/10 Bien

Brett

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was courteous. The room was clean and cozy. Close to everything
Séjour de 4 nuits en mars 2024
Réponse de Saeed. le 18 mars 2024
Thank you for taking the time to give us your feedback, we are happy to know that you have enjoyed your stay at Citadines Canal Amsterdam.

10/10 Excellent

LaDawne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a wonderful stay, the room was very comfortable. The facility had been opened for a week and everything is brand new. Nice fitness center and causal meeting space downstairs. Breakfast was included, which I wasn't expecting. The staff were very nice and helpful. I would definitely stay there again for my next visit.
Séjour de 1 nuit en mars 2024
Réponse de Saeed. le 14 mars 2024
Thank you for taking the time to give us your feedback, we are happy to know that you have enjoyed your stay at Citadines Canal Amsterdam.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
All good, very new, but no cleaning service. The breakfast are very nice
Séjour de 3 nuits en mars 2024
Réponse de Saeed. le 12 mars 2024
Thank you for your feedback, Housekeeping services are provided by our residence with a charge, it is included for a stay of 6 night, our reception is open 24h for any questions or demands.

10/10 Excellent

Stephan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding new property in the heart of Amsterdam, beautiful design, well trained staff - definitely not my last visit.
Séjour de 1 nuit en mars 2024
Réponse de Saeed. le 7 mars 2024
Thank you for taking the time to write us your feedback.We are glad to know that you have enjoyed your stay at Citadines Canal Amsterdam.

10/10 Excellent

Rahul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely delighted with my recent stay at this property! The attention to detail in the decor, coupled with impeccable cleanliness, made for a truly comfortable experience. The amenities exceeded my expectations, and the location was convenient for both business and leisure activities. The staff's warmth and professionalism added a personal touch, making it a memorable stay. Highly recommend this property for anyone looking to stay in Amsterdam
Séjour de 1 nuit en mars 2024
Réponse de Anna. le 7 mars 2024
Thank you for taking the time to write us your comments; comments like yours pushes us to excel and provide the upmost service for our guests.

10/10 Excellent

Alena

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This new hotel is amazing! They've really paid attention to every little detail in how it looks, even in the kitchen. Could have stayed for weeks. Plus, it's super close to all you need to see in Amsterdam. Less than 10 minutes to Rijksmuseum, Pasta Basta, Ice Bar, Heineken Experience, Melkwerk, etc. And the staff? They're so friendly and very helpful. You feel it is a good work environment.
Séjour de 1 nuit en mars 2024
Réponse de Saeed. le 8 mars 2024
Thank you for your comments, we are glad to know that you have enjoyed your stay at Citadines Canal Amsterdam

10/10 Excellent

Irene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toplocatie in het centrum van Amsterdam, vriendelijk personeel en een prachtige kamer!
Séjour de 1 nuit en mars 2024
Réponse de Saeed. le 8 mars 2024
Thank you for taking the time to write us your feedback.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A small treasure in a residential area close to Prinsengracht. Waking up to birds singing in city centre is really rare and nice. Nice local restaurants and bars in close proximity.
Séjour de 1 nuit en mars 2024
Réponse de Anna. le 8 mars 2024
We are glad to know that you have enjoyed your stay at Citadines Canal Amsterdam, we hope to welcome you back again.