Les notes se basent sur un nombre total de 990 avis vérifiés
4,3 Propreté de la chambre
4,4 Services et personnel
4,3 Confort de la chambre
4,2 Conditions de l'hôtel
Avis Expedia vérifiés
par un voyageur vérifié de Alfred, Ontario, Canada
Publié le 22 mai 2019
L'établissement n'est pas un 5 étoiles et c'est très cher et assez petit comme plage. Aucun déjeuner gratuit (ma femme et moi, on payait 80 CAD$ chaque matin. Il y a très peu de restauration autour de l'hôtel. Tout est cher sur place. On n'a pas utilisé le mini-bar, car très cher aussi. Le restautant Ibiza plus cher encore que le Sails et le menu n'est pas varié.
Ce que nous avons aimé : la propreté de l'endroit, le personnel très aimable et aidant : nosu avons eu un problème avec la douche et ils ont arrangé ceci en moins d'une journée. Le gymnase sur place est excellent et très fourni.
Nous avons pris un tour guidé de la ville de Cebu, à partir de l'hôtel : très cher et peu d'information (8800 pesos).
Il y avait une navette gratuite pour se rendre à un centre commercial et nous en avons profité à deux occasions.
Dans l'ensemble, si ce n'était des coûts élevés et de l'endroit assez éloigné du centre-ville, on retournerait pour l'amabilité du personnel et la propreté de l'endroit.
Commentaire laissé par : Direction de l'hôtel
23 mai 2019 par Max Huber, General Manager, Direction de l'hôtel
Hello.
Thank you so much for choosing our hotel.
It's sad to know that you were not happy with your stay, mainly because you found our rates above your expected range. I do wish to share that our rates are maintained within the same range as with other international chain hotels in the area. Do trust that I will also share your comment with our partner channel, as they should publish all photos and information of the hotel, as well as the privileges included in packages and those that are subject to additional charge --- for clear reference and understanding upon booking.
I also wish to share the tours and respective guides are not managed nor operated by the hotel. They are managed by a third party service provider, who is also the same as with other resorts. I will personally inform them of your experience and concerns about the tour, for their assessment and action.
On another note, I appreciate the kind commendation you shared about the cleanliness in the hotel, the complimentary shuttle service, and, most important of all, our friendly and accommodating team.
I wish you wonderful days ahead.
par un voyageur vérifié
Publié le 9 mai 2024
perfect
Commentaire laissé par : Direction de l'hôtel
15 mai 2024 par Simon Chew, Direction de l'hôtel
Dear Yuki, Thank you for your rating! We are delighted to hear that you had a wonderful experience at Mövenpick Hotel Mactan Island Cebu. We look forward to welcoming you back soon. Warmest regards,Simon ChewGeneral Manager
par un voyageur vérifié
Publié le 9 mai 2024
良かったです。
Commentaire laissé par : Direction de l'hôtel
15 mai 2024 par Simon Chew, Direction de l'hôtel
Dear Junichi, Thank you for your positive feedback. We are delighted to hear that you had a pleasant experience with us. We look forward to welcoming you back soon. Warmest regards,Simon ChewGeneral Manager
par un voyageur vérifié
Publié le 5 mai 2024
My husband and I loved Movenpick the friendly staff and breakfast and the quietness of the are. Thank you we will be back again one day.
Commentaire laissé par : Direction de l'hôtel
15 mai 2024 par Simon Chew, Direction de l'hôtel
Dear Jennifer, Thank you for your kind words about our friendly staff, breakfast, and the peaceful atmosphere. We look forward to welcoming you back to Mövenpick Hotel Mactan Island Cebu in the future.Warmest regards,Simon ChewGeneral Manager
par un voyageur vérifié de Lynnwood
Publié le 1 mai 2024
par un voyageur vérifié de anacortes
Publié le 27 avr. 2024
What makes the Mövenpick extraordinary is the staff, I travel a lot and stay at many very nice establishments, in this case it was not as much as the place being the star as the staff. Raymond, Noel, Janice, Rochelle, Gabriel & Giovanni were the kindest most polite attentive members of staff i have ever encountered during my travels. The smiles and conversation were above and beyond. there are also some others at the front desk and spa that i can't remember the names of that did a stellar job. If i had one off note i would have loved to see Ibeza in all its glory sana all it returns. walking distance to so many places and the breakfast and food was amazing!
par un voyageur vérifié
Publié le 17 avr. 2024
Movenpick = Definition of Five Star Hotel. My second time here and will definitely return again.
Commentaire laissé par : Direction de l'hôtel
26 avr. 2024 par Simon Chew, Direction de l'hôtel
Dear Douglas, Thank you for your kind words and for choosing Mövenpick Hotel Mactan Island Cebu again. We are delighted to hear about your positive experience and look forward to welcoming you back. Warmest regards,Simon ChewGeneral Manager
par un voyageur vérifié de Riverbank
Publié le 9 avr. 2024
I’m going to start out with saying that this hotel is probably amongst the best if not THE best hotel experience I’ve had . ALL the staff are super helpful and friendly. We’re always there to accommodate your needs. Excellent breakfast. Awesome view right by the ocean. Tight security. Always got a taxi on call and can help you find where your trying to go. I’d stay agin 👌
Commentaire laissé par : Direction de l'hôtel
24 avr. 2024 par Simon Chew, Direction de l'hôtel
Dear JacobWe are thrilled to receive your positive feedback about your recent stay at Mövenpick Hotel Mactan Island Cebu. It's delightful to hear that you found our staff helpful and friendly, enjoyed the excellent breakfast, and appreciated the beautiful ocean view. We take pride in providing tight security and convenient taxi services for our guests. We look forward to welcoming you back for another enjoyable stay.Warmest regards,Simon ChewGeneral Manager
par un voyageur vérifié
Publié le 5 avr. 2024
par un voyageur vérifié
Publié le 3 avr. 2024
